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Added 4 mins ago
M
COBOL / Production Support Engineer (Deposit Systems)
Mindtris
Montreal, QC
- Full-time
Job Title: COBOL / Production Support Engineer (Deposit Systems)
Added 4 mins ago
SG
Application Support Analyst (AI-Enabled | BA & Development Hybrid)
Societe Generale
Montreal, QC
- Full-time
Experience with monitoring tools (Grafana, ELK) and schedulers (Autosys, UC4)
Added 4 mins ago
FA
Propulsion Engineer
FTAI Aviation
Montreal, QC
- Full-time
…our airline, lessor, and maintenance, repair, and operations customer base. Additionally, FTAI owns and leases jet aircraft which often facilitates the acquisition of engines at attractive…
Added 4 mins ago
B
AI Process re-engineer, Capital Markets Product Control
BMO
Toronto, ON · FCP
- Full-time
Typically between 5 – 7 years of relevant experience and post-secondary degree in related field of study or an equivalent combination of education and experience.
Added 4 mins ago
Maintenance Power Engineers - 3rd Class
Sofina Foods Inc
Wynyard, SK
Our team is looking for 3rd Class power Engineer or 4th Class Power Engineers with refrigeration ticket for our Sofina plant operations located in Wynyard, Saskatchewan.
Added 4 mins ago
AC
Field Sales Engineer, Central Canada
Axis Communications
Toronto, ON · Canada - ON - Toronto
- Full-time
Do you enjoy turning complex technology into solutions that customers trust? Join Axis Communications as a Field Sales Engineer and help customers across Ontario design network video…
Added 34 mins ago
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Requirements Modeling Engineer (Automotive)
Zobility
Windsor, ON
- Contract
Title: 1272-1 - Requirements Modeling Engineer (Automotive)
Added 34 mins ago
BS
Requirements Modeling Engineer
Bartech Staffing
Windsor, ON
- $44 to $45.52 CAD / hour
- Contract
…us to assist them in hiring a contract Requirements Modeling Engineer (Windsor, Ontario). If you are interested in an opportunity to get your foot in the door with leading company, we want…
Added 34 mins ago
IS
Team Lead, Production Engineering
Irving Shipbuilding
Halifax, NS
- Full-time
Bachelor's Degree in Engineering (B.Eng.) and Professional Engineer (P.Eng.) designation (or equivalent).
Added 34 mins ago
BH
Engineering - Transmission Planning
BC Hydro
Burnaby, BC
- Full-time
Engineer 2: Four or more years of relevant power system engineering experience. Registered as a Professional Engineer (P.Eng.) with Engineers and Geoscientists BC (EGBC), or eligible for…
Added 34 mins ago
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Principal Software Engineer, Data and AI Platforms
lululemon
Vancouver, BC
- Full-time
…frameworks, and canonical semantic models spanning product, customer, and supply chain…
Added 34 mins ago
CM
Director, Fleet Maintenance
Coast Mountain Bus Company
Vancouver, BC · Greater Vancouver, BC
- $149,680 to $224,520 CAD / year
- Full-time
The requirements for this job are acquired through a Professional Engineer designation in mechanical/electrical engineering or red seal certification as a journeyperson in the…
Added 34 mins ago
AC
Engineer - Projects
Air Canada
Dorval, QC
- Full-time
…background in aircraft interiors systems, structural/stress analysis experience and mechanical engineering…
Added 34 mins ago
MT
Software Engineer
Microchip Technology Inc.
Toronto, ON
- Full-time
As a Software Engineer on our team, you will play a pivotal role in shaping the future of FPGA design tools. Your primary focus will be on compiler development (Clang/LLVM/MLIR-based), with…
Added 34 mins ago
TA
Junior Certification Engineer
Top Aces
Dorval, QC
- Full-time
…solutions, continuously elevating standards in an industry where "Experience Matters." This commitment to innovation and technology ensures we remain adaptable, training allied militaries…
Added 49 mins ago
AMS Design Verification Engineer
Synopsys
Mississauga, ON
Enable first-pass silicon success for SERDES products deployed in top-tier customer designs, strengthening Synopsys reputation and customer trust
Added 49 mins ago
K
Senior Software Engineer, Control Planes
Kong
Remote, Canada
- $130,000 to $180,000 CAD / year
- Full-time
- Remote
…infrastructure that powers the modern API world. As a Software Engineer on the Konnect Control Plane team, you will architect the next-generation cloud-hosted control plane that manages…
Added 1 hour ago
E
Senior Software Engineer in Test
EngRadar
Toronto, ON
- Full-time
Essential Security, the core threat detection and protection capabilities every Okta customer relies on, including Threat Insight, the Orbit detection engine, enriched proxy/anonymizer…
Added 1 hour ago
IG
Aircraft Maintenance Technician, AME M2 / ACA Mechanic
Insight Global
Petawawa, ON
- $91,000 to $130,000 CAD / year
- Full-time
…while helping ensure aircraft are safely prepared for flight or customer…
Added 1 hour ago
MS
GTM Strategy and Operations Manager
Mitek Systems
Canada
- Full-time
4+ years of experience in GTM Operations, Revenue Operations, Sales Operations, Customer Operations, GTM Engineering, Revenue Systems or an equivalent technical GTM role in a B2B technology…
Added 1 hour ago
OH
IS Plant Engineer
Omnia Holdings
Sudbury, ON
- Full-time
…Explosives Act, International and National requirements, as well as customer regulatory requirements are met during engineering projects and on site thus ensuring effective management of…
Added 1 hour ago
KC
Senior Electrical Designer & Team Lead
Kepler Communications Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…hardware solutions for current and future satellite platforms and customer…
Added 1 hour ago
OM
Systems Engineering - Systems Engineer - P3
OSI Maritime Systems
Burnaby, BC
- Full-time
The Systems Engineer 2 is part of the engineering team that develops marine navigation and bridge systems for OSI’s government and naval markets. The Systems Engineer plays a critical role…
Added 1 hour ago
Electronics Manufacturing Engineer
Toradex
ON
We are seeking an Electronics Manufacturing Engineer to develop, support, and improve surface-mount technology (SMT) assembly and box-build processes, while supporting lean manufacturing,…
Added 1 hour ago
Software Engineer (C#/.NET)
Kainos
Halifax, NS
As a Software Engineer (Associate) in Kainos, you’ll be responsible for developing high quality solutions which delight our customers and impact the lives of users worldwide. You’ll do this…

Ceragon Networks

SME Ceragon

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 9, 2026
Experience: 5+ years of experience in technical support, technical account management, or presales roles.
Posting language: English
Posted: Nov 9, 2026

Original job description

Description

The anticipated position will be a Resident Engineer dedicated to supporting the the customers network. This individual will serve as the primary technical and operational point of contact for our Customer, ensuring network performance, issue resolution, and coordination between Ceragon, the customer, and third-party service providers' .

Manage day-to-day technical engagement and operational support for the customer.
Oversee fault management processes, including ticket triage, prioritization, and tracking.
Provide first-line incident management and coordinate with Ceragon Technical Support teams to drive timely issue resolution.
Assist in troubleshooting and resolving network-related issues across the Xplore network.
Escalate complex incidents to Tier 2 and Tier 3 support teams as required.
Coordinate and manage third-party field technicians and tower crews for maintenance, repairs, and network upgrades.
Oversee dispatch activities and ensure timely completion of field service work.
Monitor overall network performance and proactively engage with the customers Network Operations Center (NOC) to address service-impacting issues.
Plan, coordinate, and oversee software and firmware upgrades across the network.
Develop and maintain strong working relationships with the customer personnel and third-party service providers.
Track operational metrics, provide status updates, and ensure adherence to service-level commitments.
Act as a trusted technical advisor and advocate for customer, driving operational excellence and will work with Customer DevOps

Preferred Qualifications

Experience in wireless telecommunications, microwave networking, network operations, or managed services environments.
Strong understanding of fault management, incident management, and network troubleshooting.
Experience working directly with customers in a resident engineer or customer-facing technical support role.
Experience managing third-party vendors, field technicians, and tower crews.
Excellent communication, problem-solving, and relationship management skills.
Ability to work independently while coordinating across multiple teams and stakeholders.
Required knowledge of Ceragon MW equipment
Prefer CCNA, not required

The candidate will be on customer site in Canada minimum 3 days a week.

Requirements

What does it require from you?

5+ years of experience in technical support, technical account management, or presales roles.
Strong background in radio systems, RF and Layer 2/Layer 3 networking.
Team player, with proven experience working with global, cross-functional teams.
Fast learner with the ability to work independently and in a team.
Excellent communication skills in English.
Advantage – degree in Electronics, Communications, or Computer Engineering.
Advantage – experience with microwave radios installation, operation, and maintenance.
Advantage – CCNA, CCNP or equivalent.
Availability to travel internationally (approx. 25%) to support customers on-site and facilitate knowledge sharing.

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More about this job

Responsibilities

Serve as the customer’s primary technical and operational contact, managing network support, fault and incident handling, troubleshooting, escalations, and coordination with Ceragon support teams. Coordinate third-party field work and network upgrades, monitor performance and service commitments, and maintain strong relationships with the customer and service providers.

Requirements

Requires at least five years of experience in technical support, technical account management, or presales, along with strong knowledge of radio systems, RF, Layer 2/Layer 3 networking, and Ceragon microwave equipment. The role also calls for customer-facing and cross-functional teamwork, excellent English communication, and international travel availability; a relevant engineering degree, microwave radio experience, and CCNA/CCNP are advantages.

Skills

Wireless Telecommunications
Microwave Networking
Ceragon Microwave Equipment
Radio Systems
RF
Layer 2 Networking
Layer 3 Networking
Network Operations
Fault Management
Incident Management
Network Troubleshooting
Vendor Management
Field Technician Coordination
Customer Support
Software and Firmware Upgrades
CCNA

Visa sponsorship

Not detected in the job text

Keywords

Ceragon
Microwave Networking
Wireless Telecommunications
Radio Systems
RF
Layer 2 Networking
Layer 3 Networking
Network Operations
Managed Services
Fault Management
Incident Management
Ticket Triage
Network Troubleshooting
Tier 2 Support
Tier 3 Support
Customer DevOps
Network Operations Center
Third-Party Vendor Management
Field Technicians
Tower Crews
Software Upgrades
Firmware Upgrades
Service-Level Commitments
Technical Account Management
Presales
CCNA
CCNP
Microwave Radio Installation
Microwave Radio Maintenance
Cross-Functional Teams

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