Senior Business Technology Analyst

Calgary, AB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 20, 2026
Experience: Minimum 5 years of experience in a Business Analyst, Business Systems Analyst, Business Technology Analyst, or similar role supporting business applications and SaaS platforms.
Posting language: English
Posted: Oct 21, 2026

Original job description

Summary

Certarus has created an innovative technology platform to drive business efficiencies and support the Company’s continued growth through a combination of cloud-based infrastructure, in-house software development, and modern Software-as-a-Service (SaaS) systems.

Reporting to the Manager, Business Applications & IT Transformation, the successful candidate will work with internal stakeholders and external vendors to understand business requirements, plan process changes, support solution design, and manage technology initiatives from design through implementation and adoption.

Duties & Responsibilities

Collaborate with internal stakeholders and external vendors to understand business processes, gather requirements, and translate operational needs into system solutions.
Support system and process design, including evaluating solutions, validating designs with stakeholders, and identifying opportunities for process improvement.
Lead project management and delivery for assigned technology initiatives, including project planning, stakeholder coordination, risk and dependency management, testing, deployment, and post-go-live support.
Coordinate technical activities including system configuration, integrations, data readiness, UAT, and defect resolution with internal teams and external vendors.
Perform functional QA of system changes and enhancements, identifying defects prior to business testing.
Support change management, training, communications, and user adoption for new processes and system changes.
Evaluate and prioritize enhancement requests and new requirements based on business needs, impact, dependencies, and application roadmaps.
Support the day-to-day administration, troubleshooting, maintenance, and continuous improvement of assigned business applications.
Develop and maintain system documentation, process maps, training materials, and user guides, and provide ongoing guidance and support to end users.
Support additional business applications and technology initiatives as organizational priorities evolve, while ensuring alignment with Certarus’ application governance and security requirements.
Perform other duties as assigned by the Manager, Business Applications & IT Transformation, to support business needs.

Requirements

Minimum 5 years of experience in a Business Analyst, Business Systems Analyst, Business Technology Analyst, or similar role supporting business applications and SaaS platforms.
Demonstrated project management experience, including managing timelines, risks, dependencies, vendors, and cross-functional stakeholders.
Strong business analysis skills with experience gathering requirements, evaluating business processes, and supporting solution design.
Experience supporting technology initiatives through design, testing/UAT, deployment, change management, and post-go-live support.
Excellent stakeholder management, communication, facilitation, documentation, organization, and critical-thinking skills.
Detail-oriented, self-motivated, service-oriented, and comfortable working in an environment with changing requirements and competing priorities.
Strong interpersonal skills with the ability to work effectively both independently and as part of a team.

Assets

Experience with Field Service Management (FSM), EAM/CMMS, workforce scheduling and dispatch, maintenance/work orders, inventory and procurement, logistics, field ticketing, timekeeping, or payroll-related systems.
Experience working with enterprise SaaS vendors and integrated business applications.
PMP, CAPM, or equivalent project management certification.
Proficiency in process-mapping tools.
Post-secondary education in Business Administration, Computer Science, Information Systems, or a related discipline, or equivalent industry experience.

Certarus embraces diversity and equal opportunity in the way it impacts our continuous business success. As a Core Value of our Winning Team, we believe in surrounding ourselves with passionate and talented people, and consider all experiences, backgrounds, qualifications, and merits to create stronger teams with a diverse and inclusive culture. Certarus is and will remain an equal opportunity employer.

Certarus offers a competitive compensation package, including benefits and retirement plans. Above all, we offer unlimited career advancement opportunities with a dynamic, rapidly growing organization.

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More about this job

Responsibilities

Gather and translate business requirements into system solutions, support process and solution design, and lead assigned technology initiatives from planning through deployment and post-launch support. Coordinate configuration, integrations, testing, change management, user adoption, and ongoing administration of business applications.

Requirements

Requires at least five years of experience in a business analysis or business systems role supporting business applications and SaaS platforms, along with demonstrated project management experience. Candidates should have strong analysis, stakeholder communication, documentation, and organizational skills, and experience supporting technology initiatives through testing, deployment, and adoption.

Skills

Business Analysis
Project Management
Requirements Gathering
Process Improvement
Solution Design
Stakeholder Management
Vendor Management
Risk Management
System Configuration
Systems Integration
User Acceptance Testing
Quality Assurance
Change Management
Application Administration
Process Mapping
Documentation

Benefits

Benefits
Retirement Plans

Visa sponsorship

Not detected in the job text

Keywords

Business Applications
SaaS
Cloud-Based Infrastructure
Business Analysis
Requirements Gathering
Process Mapping
Solution Design
Project Management
Stakeholder Coordination
Vendor Management
Risk Management
System Configuration
Systems Integration
Data Readiness
User Acceptance Testing
Functional Quality Assurance
Defect Resolution
Change Management
User Training
Application Governance
Security Requirements
Field Service Management
EAM
CMMS
Workforce Scheduling
Dispatch
Maintenance Work Orders
Inventory
Procurement
Logistics

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