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Added 23 mins ago
E
Customer Service Representative - Lloydminster
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Added 1 hour ago
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Certified Sales and Rentals

Inside Sales Representative

Saskatoon, SK, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Posting language: English
Posted: Oct 27, 2026

Original job description

Northern Strands Group of Companies provide an all-inclusive solution for construction, mining, engineering, equipment, and supply requirements with top-notch craftsmanship, cutting-edge innovation, and dedication to health, safety, environment, and community. We are proudly Canadian, and globally capable.

Our diverse Group of Companies consists of Northern Strands, Fortis Mining Engineering Manufacturing, and Certified Sales & Rentals comprising 15 divisions ranging from rigging/lifting products, fall protection, suspended access, agri-business field services, electrical services, and safety training to mining site services, fabrication, rentals, repairs, testing and recertification. This diversity provides an exciting environment with the opportunity to work with our employees and managers in every division.

Certified Sales & Rentals is growing, and we're on the lookout for a passionate, detail driven Inside Sales Representative, whose primary responsibilities are processing order desk sales, responding to customer inquires, and providing accurate information regarding the company’s goods and services. Certified is a proud Saskatchewan-based company known for our innovation, integrity, and deep ties to the communities we serve.

Work Location: This position requires employees to work from the office/shop 100% of the time during scheduled work hours. Remote or hybrid work arrangements are not available.

Why You’ll Love Working Here

Collaboration - complementary Group of Companies servicing the mining and construction industries
Innovation- if it doesn’t exist, we will engineer and manufacture it
Excellence - be a part of an industry leader in quality, safety, & integrity
Culture - a diverse team that values collaboration, innovation, and community

What You’ll Be Doing

Sales & Customer Experience
- Respond promptly and professionally to all customer concerns, requests, and returns
Address inquiries from the parts and service writing team regarding product availability, order status, deliveries, and related information
- Create, maintain, and regularly update customer and prospective customer profiles to support effective service delivery and sales activities
- Stay informed of any new products, suppliers, and evolving customer requirements relevant to the organization
- Conduct follow-ups with customers within three business days to ensure that no service issues remain unresolved
Order Desk Sales & Rentals
- Process all rental-related paperwork, including generating rental order confirmations, picking slips, and rental return slips
- Set up and manage recurring billing schedules for rental accounts
- Work closely with the Parts Technician and Lead Service Writer to support accurate and timely customer invoicing
- Promptly respond to all customer inquiries and answer incoming customer calls in a timely and professional manner
Order Processing & Quoting
- Manage workorders from creation through completion, including closing and archiving job files
- Ensure detailed notes are maintained and readily accessible to all team members in the event Order Desk Personnel are absent
- Ensure that details include all accurate information in Sage 300 (i.e., company contact information, product description and dimensions, pricing and delivery quotes, parts suppliers, etc.)
- Enter or receive items into Sage 300
- Pull customer records and file as necessary, including all handwritten notes and price estimations
- Prepare, issue, and monitor customer quotes in accordance with company procedures
- Enter all customer quotes accurately in Sage 300
- Follow up on outstanding quotes twice weekly as required
- Submit all non-standard quotes (e.g., quotes exceeding $2,500.00) to the General Manager for approval prior to sending to customers
- Process parts ordering, shipping, and invoicing in Sage 300
- Mark materials with identifying information using established methods, in compliance with company procedures
- Verify that all part numbers and descriptions are recorded and entered correctly
Workorder Information Management
- Maintain organized documents, files, and records (i.e., online shipping tracking, equipment transfer forms, etc.) to document activities and provide reliable reference materials
- Record equipment maintenance summary records
- Record fleet vehicle usage on job summary for accounting purposes
Purchasing & Inventory
- Prepare weekly min/max reports, and identify low stock levels
- Implement necessary adjustments to min/max levels based on inventory turns
- Follow-up with suppliers regarding purchase orders issued to confirm arrival dates, stock availability, etc.
- Generate and review expediting order reports weekly
- Assist in physical inventory counts
- Compile and complete year-end inventory processes and data entry
Shipping & Receiving
- Verify received and distributed products
- Assist with sorting and placing materials on racks, shelves, or bins according to internal procedures
- Assist shipping and receiving in identifying and resolving discrepancies in orders
Other Administrative Support
- Complete expense reports, and monthly finance reporting
- Create and update internal processes forms, as needed
- Process day-end, month-end, and year-end system activities
- Assist in developing and maintaining the Order Desk handbook to document standard and recurring duties and processes
- Provide general clerical and organizational support, assisting with additional duties as needed to support daily operations
- Support administrative functions by preparing documents, spreadsheets, charts, and maintaining customer profiles

What You Bring To The Table

Minimum Grade 12 or equivalent
Minimum two (2) years work experience in a sales role
Previous work experience in a warehouse environment would be beneficial but not required
Proficiency in Microsoft Office 365 applications (e.g., Word, Excel, Outlook)
Any valid trade or safety-related training certificates would be considered an asset
Strong organizational skills with attention to detail
Strong time-management skills
Strong interpersonal skills
Strong ability to communicate effectively in English, both verbally and in writing
Ability to handle competing priorities simultaneously; work well under pressure with time-sensitive deadlines
Possess a positive and professional attitude, set a high standard, and convey professionalism at all times
Any valid safety-related training certificates would be considered an asset (i.e., WHMIS, forklift, fall protection, etc.)
Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities

What We Offer

Support in your career development aspirations
- Access to courses, certifications, and training programs
- Mentorship opportunities with experienced professionals and journeypersons
- Discover pathways for advancement within Northern Strands Group of Companies
Health and Wellness
- Employee group benefits including health, dental, vision, short- and long-term disability, and life insurance
- Employee perks including wellness and fitness membership discounts
- 24/7 access to free short-term counselling services through our Employee & Family Assistance Program
Compensation Rewards
- Competitive wage based on qualifications and experience
- Company-matched RSP to help you plan your future
An inclusive culture that values innovation, safety, and continuous learning
- Ergonomic workstations
- Team building events and community fundraisers
- Commitment to diversity, equity, and inclusion

Northern Strands Group of Companies is an equal opportunity employer.

We thank all applicants, however only those selected to continue the recruitment process will be contacted.

Apply About employer

More about this job

Responsibilities

Process sales, rental orders, quotes, customer inquiries, and related transactions in Sage 300 while providing timely, professional customer service. Support purchasing, inventory, shipping and receiving, workorder records, invoicing, and general administrative operations.

Requirements

Applicants must have a high school education or equivalent and at least two years of sales experience. They should be proficient with Microsoft Office 365, communicate effectively in English, and demonstrate strong organization, attention to detail, time management, and the ability to manage competing priorities; warehouse experience and safety training are assets.

Skills

Inside Sales
Customer Service
Order Processing
Quoting
Rental Administration
Inventory Management
Purchasing
Shipping and Receiving
Microsoft Office 365
Sage 300
Organization
Attention to Detail
Time Management
Written and Verbal Communication
Prioritization
Recordkeeping

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Short-Term Disability Insurance
Long-Term Disability Insurance
Life Insurance
Wellness and Fitness Membership Discounts
Employee and Family Assistance Program
Career Development and Training
Mentorship Opportunities
Ergonomic Workstations

Visa sponsorship

Not detected in the job text

Keywords

Inside Sales
Customer Service
Order Desk
Sales
Rental Orders
Order Processing
Customer Profiles
Quotations
Sage 300
Microsoft Office 365
Inventory Management
Min/Max Reports
Purchasing
Supplier Follow-Up
Shipping and Receiving
Workorders
Invoicing
Recordkeeping
Warehouse
Equipment Rental
Parts
Product Availability
WHMIS
Forklift
Fall Protection
Health and Safety

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