Northern Strands Group of Companies provide an all-inclusive solution for construction, mining, engineering, equipment, and supply requirements with top-notch craftsmanship, cutting-edge innovation, and dedication to health, safety, environment, and community. We are proudly Canadian, and globally capable.
Our diverse Group of Companies consists of Northern Strands, Fortis Mining Engineering Manufacturing, and Certified Sales & Rentals comprising 15 divisions ranging from rigging/lifting products, fall protection, suspended access, agri-business field services, electrical services, and safety training to mining site services, fabrication, rentals, repairs, testing and recertification. This diversity provides an exciting environment with the opportunity to work with our employees and managers in every division.
Certified Sales & Rentals is growing, and we're on the lookout for a passionate, detail driven
Inside Sales Representative, whose primary responsibilities are processing order desk sales, responding to customer inquires, and providing accurate information regarding the company’s goods and services. Certified is a proud Saskatchewan-based company known for our innovation, integrity, and deep ties to the communities we serve.
Work Location: This position requires employees to work from the office/shop 100% of the time during scheduled work hours. Remote or hybrid work arrangements are not available.
Why You’ll Love Working Here
- Collaboration - complementary Group of Companies servicing the mining and construction industries
- Innovation- if it doesn’t exist, we will engineer and manufacture it
- Excellence - be a part of an industry leader in quality, safety, & integrity
- Culture - a diverse team that values collaboration, innovation, and community
What You’ll Be Doing - Sales & Customer Experience
- Respond promptly and professionally to all customer concerns, requests, and returns
- Address inquiries from the parts and service writing team regarding product availability, order status, deliveries, and related information
- Create, maintain, and regularly update customer and prospective customer profiles to support effective service delivery and sales activities
- Stay informed of any new products, suppliers, and evolving customer requirements relevant to the organization
- Conduct follow-ups with customers within three business days to ensure that no service issues remain unresolved
- Order Desk Sales & Rentals
- Process all rental-related paperwork, including generating rental order confirmations, picking slips, and rental return slips
- Set up and manage recurring billing schedules for rental accounts
- Work closely with the Parts Technician and Lead Service Writer to support accurate and timely customer invoicing
- Promptly respond to all customer inquiries and answer incoming customer calls in a timely and professional manner
- Order Processing & Quoting
- Manage workorders from creation through completion, including closing and archiving job files
- Ensure detailed notes are maintained and readily accessible to all team members in the event Order Desk Personnel are absent
- Ensure that details include all accurate information in Sage 300 (i.e., company contact information, product description and dimensions, pricing and delivery quotes, parts suppliers, etc.)
- Enter or receive items into Sage 300
- Pull customer records and file as necessary, including all handwritten notes and price estimations
- Prepare, issue, and monitor customer quotes in accordance with company procedures
- Enter all customer quotes accurately in Sage 300
- Follow up on outstanding quotes twice weekly as required
- Submit all non-standard quotes (e.g., quotes exceeding $2,500.00) to the General Manager for approval prior to sending to customers
- Process parts ordering, shipping, and invoicing in Sage 300
- Mark materials with identifying information using established methods, in compliance with company procedures
- Verify that all part numbers and descriptions are recorded and entered correctly
- Workorder Information Management
- Maintain organized documents, files, and records (i.e., online shipping tracking, equipment transfer forms, etc.) to document activities and provide reliable reference materials
- Record equipment maintenance summary records
- Record fleet vehicle usage on job summary for accounting purposes
- Purchasing & Inventory
- Prepare weekly min/max reports, and identify low stock levels
- Implement necessary adjustments to min/max levels based on inventory turns
- Follow-up with suppliers regarding purchase orders issued to confirm arrival dates, stock availability, etc.
- Generate and review expediting order reports weekly
- Assist in physical inventory counts
- Compile and complete year-end inventory processes and data entry
- Shipping & Receiving
- Verify received and distributed products
- Assist with sorting and placing materials on racks, shelves, or bins according to internal procedures
- Assist shipping and receiving in identifying and resolving discrepancies in orders
- Other Administrative Support
- Complete expense reports, and monthly finance reporting
- Create and update internal processes forms, as needed
- Process day-end, month-end, and year-end system activities
- Assist in developing and maintaining the Order Desk handbook to document standard and recurring duties and processes
- Provide general clerical and organizational support, assisting with additional duties as needed to support daily operations
- Support administrative functions by preparing documents, spreadsheets, charts, and maintaining customer profiles
What You Bring To The Table
- Minimum Grade 12 or equivalent
- Minimum two (2) years work experience in a sales role
- Previous work experience in a warehouse environment would be beneficial but not required
- Proficiency in Microsoft Office 365 applications (e.g., Word, Excel, Outlook)
- Any valid trade or safety-related training certificates would be considered an asset
- Strong organizational skills with attention to detail
- Strong time-management skills
- Strong interpersonal skills
- Strong ability to communicate effectively in English, both verbally and in writing
- Ability to handle competing priorities simultaneously; work well under pressure with time-sensitive deadlines
- Possess a positive and professional attitude, set a high standard, and convey professionalism at all times
- Any valid safety-related training certificates would be considered an asset (i.e., WHMIS, forklift, fall protection, etc.)
- Any equivalent combination of training, education, and experience that provides the required skills, knowledge, and abilities
What We Offer - Support in your career development aspirations
- Access to courses, certifications, and training programs
- Mentorship opportunities with experienced professionals and journeypersons
- Discover pathways for advancement within Northern Strands Group of Companies
- Health and Wellness
- Employee group benefits including health, dental, vision, short- and long-term disability, and life insurance
- Employee perks including wellness and fitness membership discounts
- 24/7 access to free short-term counselling services through our Employee & Family Assistance Program
- Compensation Rewards
- Competitive wage based on qualifications and experience
- Company-matched RSP to help you plan your future
- An inclusive culture that values innovation, safety, and continuous learning
- Ergonomic workstations
- Team building events and community fundraisers
- Commitment to diversity, equity, and inclusion
Northern Strands Group of Companies is an equal opportunity employer.
We thank all applicants, however only those selected to continue the recruitment process will be contacted.
