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Added 15 mins ago
GI
ClothingWorks Program Assistant
Goodwill Industries Ontario Great Lakes
London, ON
- Up to $18.75 CAD / hour
- Full-time
- Contract
…ages, genders, body types and cultures who are in need. The team of staff and volunteers provide consultation services to build confidence and support the interview process for people…
Added 15 mins ago
M
Guest Environment Expert - Part-Time
Marriott
Edmonton, AB
- Part-time
…Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we…
Added 15 mins ago
HU
SUH Nurse Practitioner
Hamilton Urban Core Community Health Centre
Hamilton, ON
- $57.33 to $60.1 CAD / hour
- Part-time
Work closely with interdisciplinary team members and external service providers to ensure coordinated, holistic care.
Added 15 mins ago
RH
Casual Community Connections Coordinator
Responsive Health Management
Belle River, ON
- Up to $20.43 CAD / hour
The Community Connections Coordinator reports to the Community Connections Manager and participates as a member of the interdisciplinary team creating a sense of belonging for every person…
Added 15 mins ago
M
Cook III - Full Time
Marriott
NS · Halifax, NS
- Full-time
…Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we…
Added 29 mins ago
GM
bread baker
Grey Matlock Bakery
Toronto, ON · Etobicoke, ON
- Full-time
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Added 29 mins ago
OH
Bilingual Care Coordinator, Temporary Full Time, Palliative, Labelle
Ontario Health atHome
Ottawa, ON
- Full-time
As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.
Added 29 mins ago
S
Financial Advisor, Investment & Retirement Planning - Cordova Bay Village
Scotiabank
Victoria, BC
- Full-time
…a Financial Planner in our retail branch network, you are a member of the branch sales team responsible for contributing to the team’s overall success by meeting or exceeding negotiated…
Added 29 mins ago
MR
Mechanical Project Coordinator - Civil Construction
Maple Reinders
Charlottetown, PE
- $70,000 to $90,000 CAD / year
- Full-time
As a Mechanical Project Coordinator in our Civil division, you will have the opportunity to support our project team in delivering heavy civil and industrial-type projects. In addition,…
Added 29 mins ago
OH
Care Coordinator, Temporary Full Time, Palliative, Labelle
Ontario Health atHome
Ottawa, ON
- Full-time
As a valued team member, your mission will be to help our patients be healthier at home, while you benefit from our supports for professional growth, personal wellness and work-life balance.
Added 29 mins ago
TH
Commercial Operations Coordinator
Trudell Healthcare Solutions Inc.
London, ON
- Full-time
Our Company: Trudell Healthcare Solutions Inc. is a Canadian, family-owned clinical and service-oriented distributor providing unique, innovative products to select segments of the Canadian…
Added 29 mins ago
1H
1 Kitchen Host
1 Hotels
Toronto, ON
- $17.95 to $20.26 CAD / hour
- Part-time
…cleanliness and organization of the dining area, and supporting the service team to ensure a smooth and memorable dining experience. The role also involves answering menu questions,…
Added 29 mins ago
CC
Graphic Designer
CCS Creative
Toronto, ON
- Full-time
CCS Creative is a specialized creative agency dedicated exclusively to the restaurant, food service, and hospitality industry. As an agile, focused team, we partner directly with restaurant…
Added 29 mins ago
H
Customer Success Manager (CSM)
Helcim
Calgary, AB
- Full-time
As a member of the Success Team you will play a key role in helping people love Helcim. You will help new and get the most of the platform and act as the guide to their success; helping…
Added 29 mins ago
SH
Health Care Aide South West Edmonton
SE Health
AB · Edmonton, AB
- Temporary
The Health Care Aide is a key member of the care team who provides care for residents living in seniors living facilities using a client and family-centered approach that incorporates the…
Added 30 mins ago
SS
Director of Wellness
Sienna Senior Living
Uxbridge, ON
- Full-time
Ensure resident’s needs are assessed; develop service plans of care and determine corresponding care fees and team member requirements as applicable
Added 30 mins ago
ME
Professional Delivery Driver
MCDOUGALL ENERGY INC
Sarnia, ON
- Full-time
At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work.…
Added 30 mins ago
ME
Professional Delivery Driver
MCDOUGALL ENERGY INC
St. Marys, ON
- Full-time
At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work.…
Added 30 mins ago
E
Warehouse Associate
EECOL
Langley (District), BC · Langley, BC
- Full-time
Join a Team Where Your First Job is Just the Beginning. We believe in the power of our people’s success – and that every team member should have the opportunity to grow without limits.…
Added 30 mins ago
Customer Experience Associate - Rideau & William, Ottawa, ON (15 hours/week)
Scotiabank
Ottawa, ON
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide…
Added 30 mins ago
Financial Advisor, Investment & Retirement Planning - Cordova Bay Village
Scotiabank
Victoria, BC
…a Financial Planner in our retail branch network, you are a member of the branch sales team responsible for contributing to the team’s overall success by meeting or exceeding negotiated…
Added 30 mins ago
Customer Experience Associate - Rideau & William, Ottawa, ON (15 hours/week)
Scotiabank
Ottawa, ON
Our Customer Experience Associates are people-centric and connect with customers in a relatable way. As an essential member of the Canadian Banking Branch network, the focus is to provide…
Added 30 mins ago
Bilingual Translation Analyst
Grainger Businesses
Thornhill, ON
…to the Onsite Search & Content Manager and is an affiliated team member of the Grainger Canada Merchandising…
Added 30 mins ago
Account Manager
Sonepar
Barrie, ON
We are a proud member of the Sonepar Group, the world's largest privately-held electrical distributor. The Sonepar Group is present in more than 40 countries with over 45,000 employees. In…
Added 30 mins ago
MR
Mechanical Project Coordinator - Civil Construction
Maple Reinders
Charlottetown, PE
- Full-time
As a Mechanical Project Coordinator in our Civil division, you will have the opportunity to support our project team in delivering heavy civil and industrial-type projects. In addition,…

CGI

Account Executive

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 4, 2026
Experience: 3+ years of experience in account management, IT service operations, client delivery management, or commercial contract coordination within the IT or financial services sector.
Posting language: English
Posted: Oct 5, 2026

Original job description

Position Description

CGI’s Services to Credit Unions division is a trusted partner to over 110 credit unions, small banks, and trusts across Canada, supporting more than two million end-members.

We empower credit unions to modernize their digital offerings, streamline back-office operations, enhance security, and deliver exceptional member experiences through cutting-edge solutions, including:

Core Banking Systems: DNA Core Banking and RFS360™ Banking solution.
Digital Banking & Platforms: CGI Digital Banking™ (powered by ebankIT), CGI Digital Fabric™, and CGI Integrator™ API engine.
Managed IT Services: Managed network, hybrid cloud, endpoint management, disaster recovery, and preventative cybersecurity solutions.

Working in close partnership with CGI Delivery Directors and supporting CGI Directors, Consulting Services (DCS), the Account Executive – Services to Credit Unions serves as the operational and strategic anchor for assigned credit union client accounts. This role combines dedicated account management of growing existing accounts along with an operational focus - establishing regular meeting cadences, ensuring flawless execution of ongoing contracts, driving financial and invoicing accuracy, coordinating Statements of Work (SOWs), leading CGI’s Client Satisfaction Assessment Program (CSAP), and triaging client escalations. In addition, Account Executives should identify any net-new business opportunities within their accounts and bring these opportunities to DCS’s attention.

Because of their unique position as the primary, regular point of contact with credit union clients, the Account Executive plays a vital role in operational vigilance - ensuring CGI Directors are proactively alerted to any emerging risks or potential client escalations requiring executive attention. The Account Executive acts as the day-to-day operational leader and trusted commercial partner for credit union executives (CEOs, CIOs, CFOs, and Operations Directors). You will be responsible for relationship governance, contract hygiene, billing accuracy, client satisfaction tracking, operational service level alignment, and supporting organic account expansions across CGI's solution ecosystem.

Your future duties and responsibilities

Account Relationship Cadence & Client Governance
Establish Regular Meeting Cadence: Schedule and lead a predictable, structured meeting cadence (e.g., weekly/bi-weekly operational check-ins, monthly account governance reviews, and quarterly service updates) with key credit union stakeholders and operational leaders.
Proactive Communication: Serve as the central communication link to ensure clients are consistently informed on operational health, project statuses, delivery timelines, and CGI initiatives.
Relationship Nurturing: Build deep, trusted commercial relationships across client management teams to foster long-term satisfaction and account retention.
Statements of Work (SOWs) & Contracting Coordination
End-to-End Workflow Management: Coordinate the SOW lifecycle from initial client request through internal intake, delivery team review, and client distribution.
Cross-Functional Collaboration: Partner closely with CGI Delivery Directors, Solution Architects, Legal, and Finance teams during intake to ensure full alignment on project scopes, deliverables, SLAs, and pricing models.
Client & Internal Communication: Keep credit union stakeholders proactively updated on SOW progress and status, while ensuring internal CGI delivery teams are immediately informed of any scope modifications, timeline changes, or client feedback.
Invoicing Oversight & Financial Administration
Oversee monthly invoicing, billing schedules, milestone reconciliations, and revenue tracking across assigned client accounts.
Serve as the primary point of contact for client billing queries, working proactively with internal CGI finance and accounting teams to resolve invoicing discrepancies.
Monitor account receivables, address payment delays, and ensure overall financial alignment between CGI and client organizations.
Client Satisfaction Assessment Program (CSAP) Execution
Take end-to-end ownership of CGI’s proprietary Client Satisfaction Assessment Program (CSAP) for assigned credit union accounts.
Schedule, conduct, and analyze regular CSAP interviews with key client executives and operational leads to measure satisfaction, gather feedback, and identify areas for improvement.
Support CGI Directors, Consulting Services (DCS) in developing and tracking actionable post-CSAP remediation plans, ensuring client feedback is addressed and incorporated into service delivery enhancements.
Client Escalation & Problem Governance
Early Escalation Awareness: Leverage your position as the regular point of contact with clients to detect early indicators of dissatisfaction or operational risk, ensuring CGI Directors, Consulting Services (DCS) and Delivery Directors are promptly made aware of potential escalations that require executive attention.
Escalation Resolution: Act as the single operational point of contact for client escalations regarding service delivery bottlenecks, system outages, or project delays.
Post-Incident Governance: Partner with CGI Delivery Directors and operational managers to drive rapid incident resolution, transparent communication, and post-escalation root-cause reviews, keeping internal CGI leadership fully briefed throughout.
Account Operations & Internal Collaboration
Work closely with CGI Delivery Directors to monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs), ensuring delivery teams consistently fulfill contractual obligations.
Support CGI Directors, Consulting Services with overall account strategy, portfolio health reporting, executive client engagement, and commercial risk management.
Maintain account administrative records, CRM data, risk registers, and contract renewal timelines.
Account Growth & Renewal Strategy
Support organic account expansion and contract renewals across existing clients (DNA Core Banking capabilities, CGI Digital Fabric™, digital banking enhancements, and managed IT services).
Nurture strong operational and strategic relationships with credit union executives and operational management.

Required Qualifications To Be Successful In This Role

3+ years of experience in account management, IT service operations, client delivery management, or commercial contract coordination within the IT or financial services sector.
Governance & Cadence Management: Demonstrated track record of establishing and maintaining structured meeting cadences, executive reporting routines, and multi-tier relationship management plans.
Proactive Risk Identification: Strong sensitivity to client sentiment as the primary point of contact, with the judgment to elevate emerging issues and potential escalations to CGI Directors in a timely manner.
SOW Workflow & Financial Acumen: Demonstrated expertise in managing SOW intake and distribution workflows, managing scope adjustments, and understanding project billing and financial reconciliations.
Governance & CSAP: Proven background leading structured client satisfaction processes (e.g., CSAP, NPS surveys), developing mitigation action plans, and presenting feedback to internal executive leadership.
Escalation Management: Demonstrated ability to remain calm under pressure and effectively triage, communicate, and resolve high-severity operational client escalations in partnership with delivery leaders.
Internal Collaboration: Demonstrated ability to work closely with Delivery Directors and support Directors, Consulting Services (DCS) in a matrixed IT services environment.
Strong operational discipline, attention to detail, and organizational capabilities.
Exceptional relationship-building, conflict resolution, and executive communication skills.
Domain Knowledge: Experience working with Credit Unions, Retail Banks, or Financial Institutions. Familiarity with core banking operations (e.g., DNA Core Banking), managed IT infrastructure, or digital banking platforms is strongly preferred.
Education: Degree or Diploma in Business Administration, Information Technology, Finance, or a related field (or equivalent practical experience) is a strong asset.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes various factors, including but not limited to skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $85,000 - $135,000.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Manage day-to-day client relationships and account governance for credit unions, coordinating statements of work, contracts, invoicing, satisfaction assessments, and service-level monitoring. Identify and escalate operational risks, resolve client issues with delivery teams, and support account growth and renewals across CGI’s banking and IT services.

Requirements

Requires at least three years of experience in account management, IT service operations, client delivery, or commercial contract coordination, along with strong governance, financial, communication, and escalation-management skills. Experience with credit unions or financial institutions is expected, while familiarity with core banking, digital banking, or managed IT services and a relevant degree or diploma are strong assets.

Skills

Account Management
Client Governance
Meeting Cadence Management
Statement Of Work Coordination
Contract Management
Invoicing And Billing
Financial Reconciliation
Escalation Management
Risk Identification
Key Performance Indicator Monitoring
Executive Communication
Credit Union Operations
Account Growth And Renewals

Visa sponsorship

Not detected in the job text

Keywords

Credit Unions
Financial Services
Account Management
DNA Core Banking
RFS360 Banking
CGI Digital Banking
EbankIT
CGI Digital Fabric
CGI Integrator
Managed IT Services
Hybrid Cloud
Endpoint Management
Disaster Recovery
Cybersecurity
Statements Of Work
Contract Coordination
Net Promoter Score
Service Level Agreements
Key Performance Indicators
Invoicing
Revenue Tracking
Accounts Receivable
Escalation Management
Root-Cause Analysis
Risk Registers
CRM
Digital Banking
Core Banking
Account Renewals

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