The Business Analyst (BA) plays a central role in transforming our Project Management Office into a “PMO as a Service” model. Acting as a true bridge builder, he/she does not merely document requests: he/she listens, questions, and analyzes the real challenges faced by business units in order to translate them into solutions that generate measurable value. In a constantly evolving market, the BA actively leverages new technologies, including Artificial Intelligence (AI), to optimize processes. He/she ensures perfect alignment between business vision and technical execution by working in close collaboration with the Practice Lead, Functional Analyst, and BI Developer, thereby ensuring that the PMO solves the right problems for the right internal clients.
Your future duties and responsibilities
- Consultation and requirements gathering: Act as a strategic partner to business units to understand their pain points. Gather real needs by probing beyond the initial requests and structure this information into clear and actionable specifications.
- Value and performance definition (OKR/KPI): Require and quantify the business value of each initiative before its launch. Collaborate with management and internal clients to define, implement, and monitor Objectives and Key Results (OKRs) as well as Key Performance Indicators (KPIs) measuring project success and PMO effectiveness.
- Innovation and efficiency: Proactively identify opportunities to integrate solutions based on new technologies in order to automate low value added tasks, optimize business processes, and increase overall efficiency.
- Process modeling and optimization: Map current state business processes (As Is) and design target state processes (To Be) by eliminating bottlenecks, while positioning the PMO service catalog as a business solution.
- Operational synergy and alignment: Orchestrate the translation of business needs to the internal team: validate the methodological approach with the Practice Lead, structure data requirements with the BI Developer, and provide precise requirements to the Functional Analyst for system configuration.
Qualifications & Skills
Required qualifications to be successful in this role
- Influential and strategic leadership: Ability to position the PMO as a value added service provider, influence stakeholders without formal authority, and actively support organizational change.
- Critical and analytical thinking: Ability to challenge the status quo, identify the root cause of business problems, and support recommendations with evidence based data.
- Technological curiosity and innovation: Strong interest in the evolution of emerging technologies (including AI) and a general understanding of their potential applications to optimize business processes, without requiring deep technical expertise.
- Communication excellence: Superior ability to act as a translator between complex technical concepts and strategic business issues, thereby facilitating shared understanding during workshops and working sessions.
- Business analysis expertise: Ability to map processes, write clear requirements, and build compelling Business Cases.
- Education: Bachelor's degree in Business Administration, Information Systems, or a related discipline. A business analysis certification (e.g., CBAP, PMI PBA) is considered an asset.
- Years of experience: A minimum of 5 to 8 years of experience as a Business Analyst, ideally in an organizational transformation context or within a PMO.
- Proficiency with daily tools: Process modeling tools (Visio, Lucidchart), project management tools (Jira, ServiceNow, Confluence), and familiarity with data analysis concepts.
- Language requirements: The role requires daily interaction with French speaking and English speaking stakeholders. Full bilingual proficiency (spoken and written) is required.
Stakeholders
- Performance and Practices Team (Development of performance mechanisms and functional requirements)
- Project Delivery Advisor (Field operationalization, functional feedback, and tool support)
- Portfolio Managers, PCOs, and Project Managers (Tool usage, understanding of indicators, and functional challenges)
- IT / Data Teams (Architecture, system integration, security, and data governance)
- Investment and Workforce / PMO Team (Dashboards, consolidated indicators, and governance needs)
CGI offers a reasonable estimate of the salary range for this position. Calculating this range depends on several factors, including skill level, geographic market, experience, training, and professional certifications. Remuneration decisions depend on the particularities of each situation. A reasonable estimate of this range is between $60,000 and $110,000. This position is vacant.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
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