Original job description
Application Support Analyst (Junior)
Missions
Responsibilities
Provide first and second level support for Financing & Transaction Banking (FTB) business applications, ensuring high availability and operational stability.
Investigate, troubleshoot, and resolve production incidents and user issues within agreed service levels.
Act as the primary liaison between business users, development teams, and infrastructure teams to ensure effective issue resolution and communication.
Monitor application performance, identify recurring issues, and drive continuous service improvements.
Support application releases, change management activities, and production deployments.
Maintain support documentation, operational procedures, and knowledge base articles.
Ensure compliance with operational controls, regulatory requirements, and internal policies.
Support users across multiple regions and time zones.
Profile
Requirements
Mandatory
Experience providing first and second level application support in a production environment.
Strong troubleshooting and incident management skills.
Experience investigating and resolving functional and technical application issues.
Ability to coordinate effectively with business users, development teams, and infrastructure teams.
Experience supporting application releases, production deployments, and change management activities.
Knowledge of application monitoring and performance management.
Strong communication and stakeholder management skills.
Ability to work in a fast paced environment supporting business critical applications.
English required.
Nice to Have
Experience supporting Financing & Transaction Banking (FTB) applications.
Knowledge of IT service management best practices.
ITIL certification.
Nice to Have
Project experience with Microsoft Azure.
Bachelor's degree in Computer Science, Information Systems, or a related field.
LANGUAGE:
Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.
Your future duties and responsibilities
Required Qualifications To Be Successful In This Role
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
Come join our team - one of the largest IT and business consulting services firms in the world.
More about this job
Responsibilities
Provide first- and second-level support for business-critical Financing and Transaction Banking applications, investigating and resolving production incidents while maintaining availability and operational stability. Coordinate with users and technical teams, monitor application performance, support releases and deployments, maintain documentation, and ensure operational and regulatory compliance.
Requirements
The role requires experience supporting applications in production, strong troubleshooting and incident-management skills, and the ability to coordinate with business, development, and infrastructure teams. Strong communication skills and English proficiency are required; experience with Financing and Transaction Banking applications, IT service management, ITIL, Azure, or a related bachelor's degree is listed as an advantage.
Skills
- Application Support
- Incident Management
- Troubleshooting
- Production Support
- Application Monitoring
- Performance Management
- Change Management
- Production Deployments
- Release Support
- Stakeholder Management
- Communication
- Service Improvement
- Operational Stability
- IT Service Management
- Microsoft Azure
- ITIL
Visa sponsorship
Not detected in the job text
Categories
- Technology
- Customer Service & Support
- Finance & Accounting
- Software
Keywords
- Application Support
- Financing and Transaction Banking
- First-Level Support
- Second-Level Support
- Production Environment
- Incident Management
- Troubleshooting
- Application Monitoring
- Performance Management
- Change Management
- Production Deployments
- Application Releases
- IT Service Management
- ITIL
- Microsoft Azure
- Operational Controls
- Regulatory Requirements
- Knowledge Base
- Service-Level Agreements
- Stakeholder Management
