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Added 10 mins ago
General Labourer
Ideal Can
Chatham, NB
Full-time
At Ideal Can, we do more than just make cans, we support Canadian food producers, foster sustainability, and create local opportunities that make a real difference. Join a company where you…
Added 10 mins ago
Course Production Technician
Simon Fraser University
Vancouver, BC
Full-time
The Course Production Technician supports the development and delivery of high-quality courses in our learning management system by building and maintaining Canvas LMS shells. Working…
Added 10 mins ago
Information Assistant
Simon Fraser University
Burnaby, BC
Part-time
…will also produce photo identity cards and maintain the card production…
Added 11 mins ago
DevOps Engineer, Evisort AI
Workday
Vancouver, BC · Canada, BC, Vancouver
Full-time
…take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including…
Added 11 mins ago
Marketing Coordinator - Capital Division
Basecamp
Calgary, AB
Up to $60,000 CAD / year
Full-time
…put together clean, well designed documents. You will also support CRM coordination and data management to keep our marketing systems clean and effective. This role plays a key part in…
Added 26 mins ago
Principal Systems Administrator
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…Team. This position has the responsibility for administration, support, design, and planning, of the organization’s global production infrastructure. This 3rd level support position has the…
Added 26 mins ago
Sr. Site Reliability Administrator
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Mississauga, ON
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Added 26 mins ago
Lead Systems Administrator
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…Team. This position has the responsibility for administration, support, design, and planning, of the organization’s global production infrastructure. This 3rd level support position has the…
Added 40 mins ago
Software Developer - Senior
isgSearch
Toronto, ON · Greater Toronto Area, Canada
Contract
…Azure as well as doing the deployment, trouble shooting and production support for the applications…
Added 40 mins ago
IT Senior Analyst, Cybersecurity
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Added 40 mins ago
Material Handler 3P - 2nd Shift
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Collaborate with planners, engineers, and team members to support production needs, continuous improvement programmes, training activities, and operations.
Added 40 mins ago
IT Senior Analyst, Cybersecurity
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Work with IT, infrastructure, application, manufacturing, and OT teams to support mitigation and remediation activities while considering operational constraints and change windows.
Added 56 mins ago
Senior Manager, HR Digital Solutions Design
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Lead and support complex, cross-module, or cross-system initiatives (e.g., new module rollouts, M&A integrations, AI/agent data access patterns).
Added 56 mins ago
Staff AI Engineer (Global Security)
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Full-time
…to rich and massive datasets and computational resources to support development in agentic AI systems, LLM applications, and intelligent security platforms. The role involves strategic…
Added 56 mins ago
Staff Data Scientist (Global Security)
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Full-time
Design and implement end-to-end data pipelines: from data cleaning to model development to writing production level code
Added 56 mins ago
Staff Data Scientist - (Global Security)
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Added 1 hour ago
SOC Analyst, Entry Level
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Build real, production AI agents used by real users
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Manufacturing Engineer (Contract)
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…attracted to bold goals, believe in uncompromising honesty, support mutual respect, care about environmental responsibility, have a passion for excellence and a desire to make a positive…
Added 1 hour ago
Logistics Operations Manager
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Full-time
Artificial Intelligence (AI) tools may be used to support portions of the recruitment process, such as reviewing application materials or assisting with scheduling. These tools analyze…
Added 1 hour ago
Java Software Engineer - Hybrid
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Montreal, QC
Full-time
…in Java, Spring Framework, Microservices, and cloud-native application development. The ideal candidate will have experience building scalable, high-performance enterprise applications and…
Added 1 hour ago
Applied Scientist, Alexa Connections
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PhD, or Master's degree and 4+ years of building machine learning models or developing algorithms for business application experience
Added 1 hour ago
Consultant, Compliance Quality Control (Compliance and Global Regulatory Affairs)
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Full-time
…changes. Analyze review results, trends, and recurring themes to support insight generation and track metrics and action plans to support broader reporting and insights. Document for…
Added 1 hour ago
RQ11691 - Software Developer - Senior
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Contract
shooting and production support for the applications developed.
Added 1 hour ago
Disability Payment Team Leader
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Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 1 hour ago
Senior Advisor, Communications
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Full-time
…Communications leads corporate communications initiatives that support TriSummit’s strategic priorities, business operations, government relations, and culture. Working closely with the…

CGI

Analyste de soutien aux applications (junior)

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Application Support Analyst (Junior)

Missions

Responsibilities

Provide first and second level support for Financing & Transaction Banking (FTB) business applications, ensuring high availability and operational stability.

Investigate, troubleshoot, and resolve production incidents and user issues within agreed service levels.

Act as the primary liaison between business users, development teams, and infrastructure teams to ensure effective issue resolution and communication.

Monitor application performance, identify recurring issues, and drive continuous service improvements.

Support application releases, change management activities, and production deployments.

Maintain support documentation, operational procedures, and knowledge base articles.

Ensure compliance with operational controls, regulatory requirements, and internal policies.

Support users across multiple regions and time zones.

Profile

Requirements

Mandatory

Experience providing first and second level application support in a production environment.

Strong troubleshooting and incident management skills.

Experience investigating and resolving functional and technical application issues.

Ability to coordinate effectively with business users, development teams, and infrastructure teams.

Experience supporting application releases, production deployments, and change management activities.

Knowledge of application monitoring and performance management.

Strong communication and stakeholder management skills.

Ability to work in a fast paced environment supporting business critical applications.

English required.

Nice to Have

Experience supporting Financing & Transaction Banking (FTB) applications.

Knowledge of IT service management best practices.

ITIL certification.

Nice to Have

Project experience with Microsoft Azure.

Bachelor's degree in Computer Science, Information Systems, or a related field.

LANGUAGE:

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Provide first- and second-level support for business-critical Financing and Transaction Banking applications, investigating and resolving production incidents while maintaining availability and operational stability. Coordinate with users and technical teams, monitor application performance, support releases and deployments, maintain documentation, and ensure operational and regulatory compliance.

Requirements

The role requires experience supporting applications in production, strong troubleshooting and incident-management skills, and the ability to coordinate with business, development, and infrastructure teams. Strong communication skills and English proficiency are required; experience with Financing and Transaction Banking applications, IT service management, ITIL, Azure, or a related bachelor's degree is listed as an advantage.

Skills

Application Support
Incident Management
Troubleshooting
Production Support
Application Monitoring
Performance Management
Change Management
Production Deployments
Release Support
Stakeholder Management
Communication
Service Improvement
Operational Stability
IT Service Management
Microsoft Azure
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Financing and Transaction Banking
First-Level Support
Second-Level Support
Production Environment
Incident Management
Troubleshooting
Application Monitoring
Performance Management
Change Management
Production Deployments
Application Releases
IT Service Management
ITIL
Microsoft Azure
Operational Controls
Regulatory Requirements
Knowledge Base
Service-Level Agreements
Stakeholder Management

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