Jobs in Canada

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Added 20 mins ago
Senior Automation Developer (Java)
Citi
Mississauga, ON
Full-time
…principles to eliminate manual verification bottlenecks and minimize technical…
Added 20 mins ago
Senior Manager, Information Security Risk
BMO
Toronto, ON · FCP
Full-time
…threats. The role leads risk-based oversight, translates complex technical matters into clear risk implications, and delivers practical recommendations to senior management and governance…
Added 20 mins ago
Senior Business System Analyst (Insurance & Technology)
BMO
Toronto, ON · YNG
Full-time
Provides specialized consulting, analytical and technical support.
Added 49 mins ago
GIS Developer – ALTO project / Cadence
SYSTRA Canada
Montreal, QC
Full-time
Clear communication skills and the ability to explain technical concepts to varied stakeholders
Added 50 mins ago
Structural Engineer
R W Tomlinson
Ottawa, ON
Provide site supervision and technical support to Project Managers as required
Added 1 hour ago
People Analytics Co-op
PowerCo SE
St. Thomas, ON
Currently in a Canadian post-secondary education in the field of Business, ideally HR, Technical Business, Data Analytics or related
Added 1 hour ago
Talent Acquisition Specialist
Altis
Ottawa, ON
$84,000 to $114,000 CAD / year
Contract
…leaders across a diverse range of functions, from operational and technical roles to senior leadership recruitment. This is an opportunity to make a lasting impact while working in a…
Added 1 hour ago
Talent Acquisition Manager
Kinectrics
Toronto, ON
Full-time
At Kinectrics, employees are recognized for their knowledge, experience, and contributions while working in a highly technical and challenging environment. Kinectrics puts you in the…
Added 1 hour ago
Senior Mainframe Performance and Capacity Specialist
BMO
Toronto, ON · SCC
Full-time
As a trusted technical expert, you will leverage your deep mainframe performance management expertise, analytical mindset, and investigative approach to identify trends, solve complex…
Added 1 hour ago
Director, Wealth Digital AI Platforms & Technology Delivery
BMO
Toronto, ON · BMOPLACE
Full-time
Provide senior technical leadership for solutions deployed on Microsoft Azure and integrated with BMO InvestorLine and Wealth Management platforms.
Added 1 hour ago
Director, Client Technology Services
Fanshawe Toronto@ILAC
London, ON
Full-time
Added 1 hour ago
Project Manager FCC
Fidelity Canada
Toronto, ON
Full-time
Technical fluency across applications, cloud, integrations, data and infrastructure
Added 1 hour ago
Partner Operations Manager
Adastra Corporation
Markham, ON
Full-time
…grounded in thoughtful strategy, robust governance, and deep technical expertise. From defining vision to ensuring execution, Adastra guides organizations through every stage of their AI,…
Added 1 hour ago
Sales Support Specialist
Atlas Copco
Montreal, QC
Full-time
This role supports Technical Sales Representatives (TSRs) across Canada, maintains strong relationships, and acts as the primary subject matter expert for our internal CRM system (C4C). The…
Added 1 hour ago
GIS Developer – ALTO project / Cadence
SYSTRA
Montreal, QC
Full-time
Clear communication skills and the ability to explain technical concepts to varied stakeholders
Added 1 hour ago
Customer Care Representative (12 month Contract)
Vantive
Mississauga, ON
Contract
Redirects complex or specialized concerns to appropriate team for follow up (e.g. – medical inquiries, technical product support) when applicable
Added 2 hours ago
Service Coordinator
Dräger
Mississauga, ON
Full-time
…Dispatches installs, repairs, and service orders related to Technical Service Bulletins. Processes cancellation of all Canadian dispatches when validated, administers changes to Canadian…
Added 2 hours ago
Community Associate, L'Avenue (Montreal)
WeWork
Montreal, QC · L'Avenue
Full-time
…supporting our Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities than employees in our…
Added 2 hours ago
Manager, Engineering
Trulioo
Remote, Canada
Full-time · Remote
…mobile and web engineering team. This role owns team execution, technical direction, delivery quality, and cross-functional alignment for mobile and web products spanning iOS, Android, and…
Added 2 hours ago
Senior Program Manager, Software - Permanent - 19503
LRO Staffing
Ottawa, ON
Full-time
…schedule tracking, and quality delivery across major software and technical project…
Added 2 hours ago
Sr. Android Developer
Altitude Technology Solutions Inc
Toronto, ON
Contract
Added 2 hours ago
Small Business Insurance - Bilingual Senior Insurance Underwriter
TD
Markham, ON · Montreal, QC
Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 2 hours ago
Commercial Underwriting Specialist - Auto & Property
TD
Markham, ON
Full-time
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Added 3 hours ago
AVP Full Stack Java/Angular Developer
Citi
Mississauga, ON
Full-time
Oversee process for technical issue escalation and prioritize technical issue resolution
Added 3 hours ago
iOS Developer
Altitude Technology Solutions Inc
Toronto, ON
Contract
Work effectively with cross-functional teams, manage dependencies, and independently resolve technical challenges.

CGI

Analyste de soutien aux applications (junior)

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Application Support Analyst (Junior)

Missions

Responsibilities

Provide first and second level support for Financing & Transaction Banking (FTB) business applications, ensuring high availability and operational stability.

Investigate, troubleshoot, and resolve production incidents and user issues within agreed service levels.

Act as the primary liaison between business users, development teams, and infrastructure teams to ensure effective issue resolution and communication.

Monitor application performance, identify recurring issues, and drive continuous service improvements.

Support application releases, change management activities, and production deployments.

Maintain support documentation, operational procedures, and knowledge base articles.

Ensure compliance with operational controls, regulatory requirements, and internal policies.

Support users across multiple regions and time zones.

Profile

Requirements

Mandatory

Experience providing first and second level application support in a production environment.

Strong troubleshooting and incident management skills.

Experience investigating and resolving functional and technical application issues.

Ability to coordinate effectively with business users, development teams, and infrastructure teams.

Experience supporting application releases, production deployments, and change management activities.

Knowledge of application monitoring and performance management.

Strong communication and stakeholder management skills.

Ability to work in a fast paced environment supporting business critical applications.

English required.

Nice to Have

Experience supporting Financing & Transaction Banking (FTB) applications.

Knowledge of IT service management best practices.

ITIL certification.

Nice to Have

Project experience with Microsoft Azure.

Bachelor's degree in Computer Science, Information Systems, or a related field.

LANGUAGE:

Ability to communicate in English, both orally and in writing, is a requirement as the person in this position will need to collaborate regularly with colleagues and partners in the United States.

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Provide first- and second-level support for business-critical Financing and Transaction Banking applications, investigating and resolving production incidents while maintaining availability and operational stability. Coordinate with users and technical teams, monitor application performance, support releases and deployments, maintain documentation, and ensure operational and regulatory compliance.

Requirements

The role requires experience supporting applications in production, strong troubleshooting and incident-management skills, and the ability to coordinate with business, development, and infrastructure teams. Strong communication skills and English proficiency are required; experience with Financing and Transaction Banking applications, IT service management, ITIL, Azure, or a related bachelor's degree is listed as an advantage.

Skills

Application Support
Incident Management
Troubleshooting
Production Support
Application Monitoring
Performance Management
Change Management
Production Deployments
Release Support
Stakeholder Management
Communication
Service Improvement
Operational Stability
IT Service Management
Microsoft Azure
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Application Support
Financing and Transaction Banking
First-Level Support
Second-Level Support
Production Environment
Incident Management
Troubleshooting
Application Monitoring
Performance Management
Change Management
Production Deployments
Application Releases
IT Service Management
ITIL
Microsoft Azure
Operational Controls
Regulatory Requirements
Knowledge Base
Service-Level Agreements
Stakeholder Management

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