Analyste principal(e) en soutien applicatif – Actions

Senior Application Support Analyst – Equities

Mission

Being part of a dynamic team, you are convinced that technology can drive the transformation of our industry. In an agile oriented environment, you leverage the latest market leading technologies and solutions. Your actions will help our teams achieve our ambitious business goals by implementing a data centric enterprise architecture dedicated to Capital Markets.

The position is located within our Global Markets IT department at Crédit Agricole Corporate and Investment Bank (CIB). The Global Markets IT (GMI) department manages the global information system across the entire value chain of Capital Markets businesses. The GMI teams are primarily located in Paris, London, New York, Montreal, Hong Kong, India, and Singapore.

The client is seeking a Senior Application Support Analyst to join its team in Montreal. This position is the primary point of contact for production support of the Equity platform in the Americas, ensuring the best possible experience for our Trading, Sales and Operations users - both regionally and globally.

The successful candidate will own incident resolution, handle trader requests, and actively monitor the platform, while also contributing to its continuous improvement and resilience.

Key Responsibilities

• Incident Management
  
  

Act as the first line of escalation for production incidents on the Equity platform.

Triage, investigate, and drive resolution of issues within agreed SLAs, ensuring clear and timely communication to stakeholders, including Front Office Trading in New York.

• Trader & Business Request Handling
  
  

Serve as the primary IT contact for Trading, Sales and Operations teams.

Process and fulfill day to day trader requests (data queries, configuration changes, workflow investigations), ensuring high responsiveness and service quality.

• Active Application Monitoring
  
  

Proactively monitor the health and performance of Equity platform applications using dedicated monitoring tools.

Detect anomalies before they impact users and trigger appropriate remediation actions.

• Production Control Tower
  
  

Ensure proper monitoring instrumentation is in place and accessible, supporting both day to day platform stability and ad hoc analysis.

Maintain dashboards and alerting relevant to business operations.

• Root Cause Analysis & Continuous Improvement
  
  

Investigate recurring incidents and platform shortfalls.

Document findings and formalize proposals to address identified issues, working with development and infrastructure teams to implement fixes.

• Cross Regional Collaboration
  
  

Work closely with support and delivery teams in Asia and globally to ensure follow the sun coverage and share best practices across the GMI organization.

• Platform Tooling & Automation
  
  

Contribute to the improvement of support processes through scripting, automation of repetitive tasks, and participation in CI/CD pipeline activities where relevant to production stability.

• Technology & Tools Adoption
  
  

Integrate AI assisted tools such as GitHub Copilot into daily support workflows to improve efficiency and quality of deliveries.

Requirements (ordered by priority)

• Application Support Experience – 5 years of experience in application support, IT operations, or a hybrid support/SRE role in the financial industry a degree in Computer Science is preferred.
• Monitoring Systems (ITRS Geneos, ELK) – Hands on experience required.
• Equities Business Knowledge – Equity business and financial market knowledge, understanding of equity front to back workflows, and basic instrument knowledge (stocks, indices, options, futures, swaps) P&L and VaR concepts are a plus.
• SQL and NoSQL – Query writing, stored procedures, and query optimization.
• Windows Server and UNIX/Linux – Windows Server environments (services, IIS, scheduled tasks) UNIX/Linux navigation, shell scripting, and Perl.
• Batch Scheduling and Ticketing – Control M incident and request tracking tools (Jira or equivalent).
• CI/CD and Containers – Working knowledge of Jenkins, Artifactory, and Ansible, as well as Docker and Kubernetes.
• AI Assisted Development – Hands on use of GitHub Copilot in daily workflows.
• Nice to Have – C# cloud platforms (AWS, Azure, Google Cloud).
  
  

Tools and Methodologies:

ITRS Geneos

• ELK
• SQL / NoSQL
• Windows Server
• IIS
• UNIX/Linux
• Shell
• Perl
• Control M
• Jira
• Jenkins
• Artifactory
• Ansible
• Docker
• Kubernetes
• GitHub Copilot
• C#
• AWS / Azure / Google Cloud
  
  

Communication & Competencies

Excellent written and oral communication skills

Strong ability to explain technical issues to non technical audiences (traders, sales, management)

Rigorous incident and knowledge documentation habits

Ability to work under pressure in a fast paced trading environment

Self motivated, autonomous, and a strong team player

Meticulous, rigorous, and a fast learner

English fluency required

Other Requirements

Term: 12 month contract

Target start date: September 2026

Language: Fluent in English, French is a plus.

Calendar/Holidays to follow: USA – New York

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.