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Added 42 mins ago
SI
CRM Analyst
Saskatchewan Indian Institute of Technologies (SIIT)
Saskatoon, SK
- Full-time
Reporting to the Manager, Admissions and Advisory Services, the CRM Analyst is responsible for the day-to-day functional administration of CRM admissions system, including system…
Added 42 mins ago
TC
Geospatial Solutions Analyst
The Corporation of the City of Sarnia
Sarnia, ON
- $59,677.8 to $91,819 CAD / year
- Full-time
…Cityworks, and related integrations. The Geospatial Solutions Analyst will provide support to a variety of users across internal departments, external agencies, and the…
Added 57 mins ago
HS
Institutional Analyst II - Administrative Assistant Office, 606764 (2026-04028)
Hawaiʻi State Department of Education
NB · Chiasson Office, NB
- Full-time
Under the general supervision of the Administrative Assistant to the Superintendent of the Administrative Assistant Office, the Institutional Analyst II:
Added 57 mins ago
HS
Institutional Analyst II - Administrative Assistant Office, 606763 (2026-04027)
Hawaiʻi State Department of Education
NB · Chiasson Office, NB
- Full-time
Under the general supervision of the Administrative Assistant to the Superintendent of the Administrative Assistant Office, the Institutional Analyst II:
Added 1 hour ago
P&
Ingénieur(e) ou analyste, analyse d’opérabilité / Engineer or Analyst, Operability Analysis
Pratt & Whitney
Longueuil, QC
- Full-time
Nos responsabilités s’étendent de la conception préliminaire jusqu’au support des moteurs en service.
Added 1 hour ago
SI
HRIS Senior Advisor - Workday
Saputo Inc.
Montreal, QC
- Full-time
…reinforce the company’s strategic direction. They will provide support and ongoing knowledge transfer to different HR teams to promote optimal system use and be a key team member of the…
Added 1 hour ago
Transportation Infrastructure Analyst
Region of Waterloo
Kitchener, ON
Performs condition assessments of roadway infrastructure assets to support the development of the Transportation Capital Program. Develops asset priority ranking and needs analysis.…
Added 1 hour ago
C
Analyste Support TI à la paie et RH
CGI
Montreal, QC
- Full-time
As an IT Support Analyst – Payroll and Human Resources, you will provide first-level support to users of payroll and human resources information systems. You will ensure timely,…
Added 1 hour ago
R|
Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
We are looking for an Accounts Receivable Analyst to join our Finance team and support the organization’s end-to-end receivables operations.
Added 1 hour ago
SI
HRIS Senior Advisor - Workday
Saputo Inc.
Montreal, QC
- Full-time
…reinforce the company’s strategic direction. They will provide support and ongoing knowledge transfer to different HR teams to promote optimal system use and be a key team member of the…
Added 1 hour ago
C
Analyste de conformité LBA/FT
CGI
Montreal, QC
- Full-time
The AML/ATF Compliance Analyst contributes to the maintenance and implementation of the organization's compliance program in accordance with the Proceeds of Crime (Money Laundering) and…
Added 2 hours ago
DI
Business Systems Analyst( Application Support)
Dawn InfoTek
Toronto, ON
- Contract
We are currently seeking a skilled Business Systems Analyst to support one of our major banking clients. This hybrid role combines the responsibilities of a Business Systems Analyst and an…
Added 2 hours ago
TH
Business Analyst - PRO Experience (1 Year Contract)
The Home Depot Canada
Toronto, ON
- Full-time
Build and maintain recurring and ad hoc reporting, dashboards, trackers and analytical tools that support field and leadership decisions.
Added 2 hours ago
TH
ANALYSTE DE LA VALEUR ET DE LA RENTABILITÉ
The Home Depot Canada
Toronto, ON
- Full-time
Build and maintain recurring and ad hoc reporting, dashboards, trackers and analytical tools that support field and leadership decisions.
Added 3 hours ago
AC
Senior Financial Analyst
Aston Carter
Calgary, AB
- $40 to $45 CAD / hour
- Contract
We are seeking an experienced Financial Analyst to support service operations within a large industrial and mining-focused environment. This role will partner closely with operational…
Added 3 hours ago
OT
Sr. Systems Analyst
Open Text Corporation
Mississauga, ON · Waterloo, ON
- Other
We are looking for a Senior Systems Analyst to support a range of OpenText products used across the enterprise. This role combines technical expertise, analytical and strategic thinking,…
Added 4 hours ago
AC
Junior Financial Analyst
Aston Carter
North Vancouver, BC
- $22 to $26 CAD / hour
- Contract
Aston Carter's large client in Vancouver is seeking a Junior Financial Analyst to join their team!
Added 4 hours ago
M
Supply Chain Analyst
Masco
ON · Saint Thomas, Ontario
- Full-time
The Supply Chain Analyst is a highly analytical and results-oriented role, providing support to inventory optimization, production planning, purchasing, and continuous improvement…
Added 4 hours ago
Behaviour Consultant
Kitimat Community Development Centre
Kitimat, BC
Work as part of a multi-disciplinary team to conduct functional and skill assessments, develop Intervention Plans and Positive Behaviour Support Plans
Added 5 hours ago
T
Business Intelligence Analyst
Tookli
Montreal, QC
- Full-time
Role Description The Business Intelligence Analyst is a full-time, hybrid role based in Montreal, QC, with flexibility for partial work from home. This role is responsible for gathering,…
Added 5 hours ago
KS
Pricing Analyst
Kelly Science, Engineering, Technology & Telecom
Baie-D'Urfé, QC
- Full-time
Kelly Services is currently seeking an experienced Pricing Analyst to support one of our clients, a leading organization in the aerospace industry located in Longueuil, Quebec.
Added 6 hours ago
S
Technical Operations Analyst
SASCU
Salmon Arm, BC
- Full-time
The Technical Operations Analyst ensures the effective day-to-day delivery of technology services by coordinating operational activities of the Managed Services Providers. The role monitors…
Added 6 hours ago
K
Project Engineer/Analyst
Kinectrics
Tiverton, ON
- Full-time
…may include rotating shifts and weekend work. Overtime and Field work may be…
Added 6 hours ago
JG
Business Systems Analyst
J&M Group
Toronto, ON
- Full-time
Required Qualifications bachelor s degree in business, Finance, IT, or related field 8 years as a Business Systems Analyst 3 years in Financial Services or Insurance
Added 6 hours ago
M
Analyst, Claims Administration
Morguard
Mississauga, ON
- Full-time
The Analyst, Claims Administration is accountable to the Manager, Claims Administration for timely and accurate administration, analysis and reporting of insurance claims to ensure that…

CGI

Analyste Support TI à la paie et RH

Montreal, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 2, 2026
Posting language: English · French
Posted: Nov 2, 2026

Original job description

English section of this bilingual listing.

You will contribute to the smooth operation of daily activities by assisting users and working closely with Level 2 support teams, as well as technical and functional teams.

Your future duties and responsibilities

Receive, assess, and resolve incidents and service requests related to payroll and human resources applications.
Escalate complex incidents to Level 2 support teams or the appropriate technical and functional teams.
Monitor and follow up on tickets in Jira, ensuring the accuracy and quality of documented information.
Maintain and update the knowledge base and documentation.
Contribute to the continuous improvement of support processes.
Communicate effectively with various teams and promote adherence to established procedures and best practices.

Required Qualifications To Be Successful In This Role

Education or certification in Human Resources, Payroll, Information Technology, or a related field.
Experience providing first-level application support. Experience in a payroll or human resources environment is considered an asset.
Knowledge of payroll systems, human resources systems, or Human Resources Information - Systems (HRIS), or a strong interest in these areas.
Proficiency in Microsoft Office applications, particularly Excel and Outlook.
Excellent command of French, both written and spoken.

Assets

Knowledge of Jira and Confluence.
Payroll Compliance Professional (PCP) certification from the National Payroll Institute (NPI), or training in payroll legislation.
Knowledge of ITIL best practices.

Key Competencies

Openness to emerging technologies, particularly artificial intelligence (AI), and the ability to act as a change ambassador to encourage adoption within the team.
Excellent analytical, active listening, and communication skills.
Strong attention to detail, customer service orientation, and teamwork skills.
Ability to work independently while collaborating closely with various teams.
Ability to manage multiple tasks simultaneously and prioritize effectively.
Responsiveness, ability to meet deadlines, and attention to detail.
Strong interest in troubleshooting and problem-solving.
Collaborative mindset and ability to consider different perspectives when developing solutions.
Ability to explain technical concepts clearly and guide users effectively.
Commitment to the continuous improvement of services.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Analyste Support TI à la paie et RH

Required Qualifications To Be Successful In This Role

Read the full bilingual original

As an IT Support Analyst – Payroll and Human Resources, you will provide first-level support to users of payroll and human resources information systems. You will ensure timely, high-quality service in accordance with internal procedures.

You will contribute to the smooth operation of daily activities by assisting users and working closely with Level 2 support teams, as well as technical and functional teams.

Your future duties and responsibilities

Receive, assess, and resolve incidents and service requests related to payroll and human resources applications.
Escalate complex incidents to Level 2 support teams or the appropriate technical and functional teams.
Monitor and follow up on tickets in Jira, ensuring the accuracy and quality of documented information.
Maintain and update the knowledge base and documentation.
Contribute to the continuous improvement of support processes.
Communicate effectively with various teams and promote adherence to established procedures and best practices.

Required Qualifications To Be Successful In This Role

Education or certification in Human Resources, Payroll, Information Technology, or a related field.
Experience providing first-level application support. Experience in a payroll or human resources environment is considered an asset.
Knowledge of payroll systems, human resources systems, or Human Resources Information - Systems (HRIS), or a strong interest in these areas.
Proficiency in Microsoft Office applications, particularly Excel and Outlook.
Excellent command of French, both written and spoken.

Assets

Knowledge of Jira and Confluence.
Payroll Compliance Professional (PCP) certification from the National Payroll Institute (NPI), or training in payroll legislation.
Knowledge of ITIL best practices.

Key Competencies

Openness to emerging technologies, particularly artificial intelligence (AI), and the ability to act as a change ambassador to encourage adoption within the team.
Excellent analytical, active listening, and communication skills.
Strong attention to detail, customer service orientation, and teamwork skills.
Ability to work independently while collaborating closely with various teams.
Ability to manage multiple tasks simultaneously and prioritize effectively.
Responsiveness, ability to meet deadlines, and attention to detail.
Strong interest in troubleshooting and problem-solving.
Collaborative mindset and ability to consider different perspectives when developing solutions.
Ability to explain technical concepts clearly and guide users effectively.
Commitment to the continuous improvement of services.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $50,000–$100,000. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Analyste Support TI à la paie et RH

Job Description

À titre d’analyste du support TI – Paie et RH, vous assurez le support de premier niveau auprès des utilisateurs des systèmes d’information liés à la paie et aux ressources humaines. Vous veillez à offrir un service rapide et de qualité, conformément aux procédures internes.

Vous contribuez au bon fonctionnement des activités quotidiennes en accompagnant les utilisateurs et en collaborant étroitement avec les équipes de support de niveau 2 ainsi qu’avec les équipes techniques et fonctionnelles.

Your future duties and responsibilities

Recevoir, qualifier et résoudre les incidents et les demandes liés aux applications de paie et de ressources humaines .
Escalader les incidents complexes aux équipes de niveau 2 ou aux équipes techniques et fonctionnelles concernées.
Assurer le suivi des billets dans Jira et veiller à la qualité des renseignements consignés.
Mettre à jour la base de connaissances et la documentation .
Contribuer à l’amélioration continue des processus de soutien.
Communiquer efficacement avec les différentes équipes et promouvoir le respect des procédures et des bonnes pratiques.

Required Qualifications To Be Successful In This Role

Formation ou certification en ressources humaines, en paie, en informatique ou dans un domaine connexe.
Expérience en soutien applicatif de premier niveau; une expérience dans un environnement de paie ou de ressources humaines constitue un atout.
Connaissance des systèmes de paie, des systèmes de ressources humaines ou des SIRH, ou intérêt marqué pour ces domaines.
Bonne maîtrise des outils bureautiques, notamment Excel et Outlook.
Connaissance de Jira et de Confluence, un atout.
Certification S.C.P. de l’Institut national de la paie (INP) ou formation en législation de la paie, un atout.
Connaissance des bonnes pratiques ITIL, un atout.
Excellente maîtrise du français, à l’oral comme à l’écrit.

COMPÉTENCES :

Ouverture envers les technologies émergentes, notamment l’intelligence artificielle, et capacité à agir comme ambassadeur ou ambassadrice du changement pour en favoriser l’adoption au sein de l'équipe.
Excellentes capacités d’analyse, d’écoute et de communication.
Rigueur, sens du service et esprit d’équipe.
Capacité à travailler de façon autonome et à collaborer étroitement avec différentes équipes.
Aptitude à gérer plusieurs dossiers simultanément et à établir les priorités.
Réactivité, respect des délais et souci du détail.
Intérêt marqué pour le diagnostic et la résolution de problèmes.
Esprit collaboratif et capacité à tenir compte de différents points de vue pour trouver des solutions.
Pédagogie et aptitude à accompagner les utilisateurs.
Volonté de contribuer à l’amélioration continue des services.

CGI offre une estimation raisonnable de la fourchette salariale pour ce poste. Le calcul de cette fourchette dépend de divers facteurs, notamment le niveau de compétence, le marché géographique, l’expérience, la formation ainsi que les licences et certifications professionnelles. Les décisions en matière de rémunération dépendent des particularités de chaque cas. Une estimation raisonnable de cette fourchette salariale se situe entre 50 000 $ et 100 000 $. Ce poste est vacant.

Ensemble, en tant que propriétaires, mettons notre savoir-faire à l’œuvre.

La vie chez CGI est ancrée dans l’actionnariat, le travail d’équipe, le respect et un sentiment d’appartenance. Chez nous, vous pourrez exploiter votre plein potentiel parce que…

Nous vous invitons à devenir propriétaire dès le jour 1 alors que nous travaillons ensemble à faire de notre rêve une réalité. C’est pourquoi nous nous désignons comme associés de CGI, plutôt que comme employés. Nous tirons profit des retombées de notre succès collectif et contribuons activement à l’orientation et à la stratégie de notre entreprise.

Votre travail crée de la valeur. Vous élaborerez des solutions novatrices et développerez des relations durables avec vos collègues et clients, tout en ayant accès à des capacités mondiales pour concrétiser vos idées, saisir de nouvelles opportunités, et bénéficier d’une expertise sectorielle et technologique de pointe.

Vous ferez évoluer votre carrière en vous joignant à une entreprise bâtie pour croître et durer. Vous serez soutenus par des leaders qui ont votre santé et bien-être à cœur et qui vous permettront de saisir des occasions afin de parfaire vos compétences et élargir les horizons.

Chez CGI, nous valorisons la richesse que la diversité apporte et nous nous engageons à favoriser un environnement de travail où chacun s’épanouit. Nous collaborons avec nos clients pour bâtir des communautés plus inclusives et permettre à tous les associés de CGI de réussir. En tant qu’employeur prônant l’égalité des chances, il est important pour nous que vous puissiez donner le meilleur de vous-même durant le processus de recrutement. Si vous avez besoin d’un accommodement particulier, veuillez en informer votre recruteur.

Ce même engagement envers l’équité s’étend à notre utilisation des technologies. Afin de soutenir notre équipe de recrutement, des outils d’IA peuvent être utilisés pour aider à l’évaluation des candidatures, sans jamais remplacer le jugement humain. Toutes les décisions d’embauche demeurent entièrement entre les mains de nos professionnels du recrutement.

Pour en savoir plus sur l'accessibilité chez CGI, contactez-nous par courriel. Veuillez noter que ce courriel est strictement réservé aux demandes d'accessibilité et ne peut être utilisé pour vérifier l'état d’une candidature.

Joignez-vous à nous, l’une des plus importantes entreprises de conseil en technologie de l’information (TI) et en management au monde.

Apply About employer

More about this job

Responsibilities

Provide first-level support to users of payroll and human resources applications by assessing and resolving incidents and service requests, and escalating complex issues to appropriate teams. Track tickets in Jira, maintain support documentation and knowledge resources, and contribute to process improvement while communicating with users and collaborating teams.

Requirements

The role requires education or certification in human resources, payroll, information technology, or a related field, along with experience in first-level application support. Candidates should have strong French communication skills, proficiency with Excel and Outlook, and knowledge of or interest in payroll and HR systems; Jira, Confluence, payroll certification or legislation training, and ITIL knowledge are assets.

Skills

First-Level Application Support
Payroll Systems
Human Resources Information Systems
Incident Management
Service Request Management
Ticket Management
Jira
Confluence
Microsoft Excel
Microsoft Outlook
Troubleshooting
Problem-Solving
Communication
Analytical Skills
Customer Service
ITIL

Visa sponsorship

Not detected in the job text

Keywords

Payroll
Human Resources
Human Resources Information Systems
Application Support
First-Level Support
Incident Management
Service Requests
Jira
Confluence
Microsoft Excel
Microsoft Outlook
ITIL
Payroll Compliance Professional Certification
Payroll Legislation
Knowledge Base
Ticket Management
Troubleshooting
Problem-Solving
Artificial Intelligence
Continuous Improvement
User Support
Escalation Management

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