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Added 21 mins ago
TO
REPOSTED #26-09 - Planner I (2 Year Term)
Town of Smithers
Ottawa, ON
- Full-time
Qualified candidates may forward their application package including cover letter, resume and three references, quoting Competition #26-09, no later than 4:00 p.m., Tuesday, September 22,…
Added 21 mins ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Support the development and periodic review of the study's risk-based monitoring strategy.
Added 21 mins ago
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Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Added 21 mins ago
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Tremplin Program Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Tremplin Consortium supports the career and professional development (CPD) and career preparedness of biomedical graduate trainees and postdoctoral fellows across affiliated research…
Added 21 mins ago
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Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
As Research Assistant (public engagement), you will be responsible for the development, implementation, and evaluation of CADeN’s public engagement campaign. As part of this work, you will…
Added 21 mins ago
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Research Associate
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Department / Research Program: CHHD – Child Health and Human Development
Added 21 mins ago
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Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Training and professional development opportunities,
Added 21 mins ago
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Animal Resources Division Manager – Montreal General Hospital Site
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Training and professional development opportunities,
Added 21 mins ago
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Clinical Research Coordinator – Ethics & Regulatory Affairs
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Training and professional development opportunities,
Added 21 mins ago
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Clinical Research Coordinator – Nurse - CIM - Phase 1 Oncology
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Training and professional development opportunities,
Added 21 mins ago
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Clinical Research Coordinator - Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Training and professional development opportunities,
Added 21 mins ago
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Accounts Receivable Analyst
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The incumbent will be responsible for cash application, accounts receivable monitoring, collections, reconciliations, and the investigation and resolution of discrepancies. You will work…
Added 21 mins ago
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Clinical Research Coordinator - Regulatory
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Training and professional development opportunities,
Added 21 mins ago
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Senior Interior Designer
BGIS
Toronto, ON
- Full-time
Works closely with project manager, design coordinators, and project teams on conceptual designs, presentations, design development, and production.
Added 21 mins ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Training and professional development opportunities,
Added 21 mins ago
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Programmer
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Manage cloud-based development and deployment environments and support application deployment across research and production environments.
Added 21 mins ago
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Laboratory Technician
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…infections (Bartonella North). The incumbent will support the development, validation, and application of diagnostic assays for B. quintana. Key activities will include DNA extraction,…
Added 21 mins ago
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Project Manager, Capture and Optimization of Research Data (CORD) Platform
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…will support Principal Investigators with data collection tool development, electronic data capture implementation, and data management. The incumbent will also contribute to platform…
Added 21 mins ago
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Licensed Practical Nurse (LPN) or Research Nurse
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Training and professional development opportunities,
Added 21 mins ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Assisting in the development of study protocols, consent forms, questionnaires, and other study documents,
Added 21 mins ago
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Clinical Trial Financial Control Analyst, Oncology Portfolio
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Training and professional development opportunities,
Added 36 mins ago
MS
Senior Software Quality Engineer
Myant Shared Service Corp.
Mississauga, ON
- Full-time
Engage in requirements and refinement discussions to ensure user stories and acceptance criteria are clear, complete, and testable before development begins.
Added 36 mins ago
HR
Conseiller(ère) à la vente
Holt Renfrew
Montreal, QC
- Full-time
…dental benefits, tuition assistance, and continuous learning and…
Added 51 mins ago
HT
Material Handler - Contract
Husky Technologies
Bolton, ON
- Full-time
…an ambitious growth strategy that means exceptional career development opportunities and a chance to be a part of a team that is the best in the world at what we do. APPLY TODAY – join the…
Added 51 mins ago
HR
Conseiller(ère) à la vente
Holt Renfrew
Montreal, QC
- Full-time
…dental benefits, tuition assistance, and continuous learning and…

CGI

Bilingual Customer Service Representative (English/French)

Moncton, NB, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 8, 2026
Experience: Minimum 2 years of customer service experience.
Posting language: English
Posted: Oct 9, 2026

Original job description

Position Description

CGI is seeking a Bilingual Customer Service Representative to join our growing team. If you're passionate about delivering exceptional customer service and enjoy helping people solve problems, we'd love to hear from you.

As the first point of contact for our customers, you will provide professional and timely support by phone, email, and other communication channels. You'll assist users with inquiries, password resets, troubleshooting, and service requests while working closely with internal teams to ensure a positive customer experience.

This is a full-time permanent opportunity based in Moncton, New Brunswick. This role follows a hybrid work model, requiring team members to work from both the office and home based on business needs.

Your future duties and responsibilities

Serve as the first point of contact for customers seeking technical assistance and password resets.
Respond to customer inquiries through phone, email, fax, and other communication channels.
Create, update, and manage support tickets using the help desk system.
Troubleshoot basic technical issues and escalate complex issues to the appropriate support teams.
Work with multiple web-based applications while accurately documenting customer interactions.
Collaborate with team members to ensure timely issue resolution and continuous service improvement.
Participate in team meetings, training sessions, and professional development activities.
Contribute to process improvement initiatives and support additional projects as assigned.
Work a variety of shifts within operating hours (Monday to Friday, 8:00 AM – 12:00 AM Atlantic Time).

Required Qualifications To Be Successful In This Role

Community college diploma or an equivalent combination of education and relevant work experience.
Minimum 2 years of customer service experience.
Fluently bilingual in English and French (spoken and written).
Passion for helping customers and delivering exceptional service.
Strong troubleshooting and problem-solving skills.
Excellent verbal, written, and interpersonal communication skills.
Comfortable working with multiple computer applications simultaneously.
Proficiency with Microsoft Office (Word, Excel, Outlook).
Ability to work independently while contributing effectively within a team environment.
Strong organizational skills with excellent attention to detail.

Assets

The following qualifications would be considered assets:

Experience in a contact centre, service desk, or help desk environment.
Experience providing technical support or troubleshooting user issues.
Experience working remotely or in a hybrid work environment.
Familiarity with ticketing or help desk management systems.

Work Environment

Hybrid work model.
Home office must include a secure, private, and distraction-free workspace with reliable high-speed internet.
CGI will provide the required equipment, including a laptop, monitor, and headset.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $35,000–$60,000 CAD. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Provide first-line customer support by phone, email, fax, and other channels, handling inquiries, password resets, service requests, and basic technical troubleshooting. Create and maintain support tickets, document interactions, escalate complex issues, and collaborate with colleagues on timely resolution and service improvements.

Requirements

Requires a community college diploma or equivalent education and relevant experience, at least two years of customer service experience, and fluency in spoken and written English and French. Candidates should have strong communication, troubleshooting, organizational, and computer application skills, including proficiency with Microsoft Office.

Skills

Customer Service
English-French Bilingual Communication
Technical Troubleshooting
Problem-Solving
Written Communication
Verbal Communication
Interpersonal Communication
Help Desk Support
Ticket Management
Microsoft Office
Word
Excel
Outlook
Attention to Detail
Organization
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual Support
English
French
Technical Assistance
Password Resets
Troubleshooting
Problem-Solving
Contact Centre
Service Desk
Help Desk
Support Tickets
Ticketing Systems
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Web-Based Applications
Customer Inquiries
Service Requests
Issue Escalation
Technical Support
Hybrid Work
Process Improvement
IT Services
Customer Experience

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