Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added just now
RM
Miner - Canadian Royalties Inc.
REDPATH MINING
Quebec, QC
- Full-time
Must have knowledge of the WHMIS legislation and know how to effectively use an MSDS sheet
Added just now
CG
Manager, Model Risk Validation
Canada Guaranty
Toronto, ON
- $95,000 to $130,000 CAD / year
- Full-time
Review and assess complex technical issues, remediation actions, and supporting evidence provided by model owners, developers, and stakeholders, applying timely and sound judgment from both…
Added just now
CO
Linear Infrastructure Services Maintenance Officer
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Full-time
Must have experience dealing with the general public
Added 15 mins ago
E
Automation Battery Technician
Epiroc
Snow Lake, MB
- Full-time
The automation technician possesses excellent technical skills and is able to represent Epiroc in a professional and ethical manner while working under very little supervision. Extensive…
Added 45 mins ago
CC
Specialist II, Knowledge Management
Cameco Corporation
Saskatoon, SK
- Full-time
…create a culture where inclusion is the goal, and a diverse and representative workforce is our measure of success. Cameco is committed to providing an inclusive selection process, free…
Added 1 hour ago
GC
Project Manager
Galore Creek Mining Corporation
Vancouver, BC
- Full-time
…decision. Initially reporting directly to the Director, Project Services, you will unite and lead a cross-functional delivery team, seamlessly integrating Technical, Engineering, and SERA…
Added 1 hour ago
Casual Residence Worker, Mental Health (Amble)
Connective
Coquitlam, BC
Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.
Added 1 hour ago
GO
Highway Field Inspector
Government of Manitoba
The Pas, MB
- Full-time
Must have a valid Manitoba Class 5F Driver's Licence without restrictions · Must have the ability to travel (day or night conditions) within the province (by air or land)
Added 1 hour ago
GO
Highway Field Inspector
Government of Manitoba
Portage la Prairie, MB
- Full-time
Must have a valid Manitoba Class 5F Driver's Licence without restrictions · Must have the ability to travel (day or night conditions) within the province (by air or land)
Added 1 hour ago
GO
Highway Field Inspector
Government of Manitoba
Arborg, MB
- Full-time
Must have a valid Manitoba Class 5F Driver's Licence without restrictions · Must have the ability to travel (day or night conditions) within the province (by air or land)
Added 1 hour ago
A
Senior Compensation Partner, Sales & Marketing
Autodesk
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…restricted periods. Work directly with Sales Operations, People Data Services, PBPs, and the business leaders who will feel the impact, so Day-1 fiscal-year changes such as territory,…
Added 1 hour ago
GO
Highway Field Inspector
Government of Manitoba
Steinbach, MB
- Full-time
Must have a valid Manitoba Class 5F Driver's Licence without restrictions · Must have the ability to travel (day or night conditions) within the province (by air or land)
Added 1 hour ago
OLB Senior Operations Representative, Scotia iTRADE - Toronto, ON
Scotiabank
Toronto, ON
The Senior Operations Representative will maintain current knowledge in one or more functional areas including: Client Onboarding, Brokerage Transfers, Cash Management or Physical Deposits.…
Added 2 hours ago
Pre-Construction Manager, GES NA, Design and Construction
Amazon
Toronto, ON
As a Preconstruction Manager within Global Engineering Services (GES) North America (NA) Design & Construction (D&C), you are Amazon's owner's representative during the preconstruction…
Added 2 hours ago
K
Principal Database Engineer
Kraken
Canada
- Full-time
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally…
Added 2 hours ago
M
Survey Project Manager
McElhanney
Vancouver, BC
- Full-time
…mapping, planning, landscape architecture, and environmental services. As a 100% employee-owned and operated firm, with over 1,500 staff members in 31 locations, we are proud to offer…
Added 2 hours ago
UO
Utilities Electrical Engineer
University of British Columbia
Vancouver, BC · UBCV | Campus Energy Centre (CEC)
- $10,459.67 to $15,675.58 CAD / month
- Full-time
This position may represent the university as the registered Field Safety Representative (FSR) Class A as required by Technical Safety BC.
Added 2 hours ago
VC
Hydrovac Operator
Valard Construction
Sherwood Park, AB
- Full-time
* Applicants must have legal authorization to work in Canada with no restrictions
Added 2 hours ago
D
Senior Consultant - SAP Tax and Revenue Management (TRM) - R8dius
Deloitte
Saint John, NB
- Full-time
R8dius is an Indigenous majority-owned professional services, technology implementation and managed services business. We are united by the goal of forging a new path for all of us to walk…
Added 2 hours ago
D
Senior Consultant - SAP Tax and Revenue Management (TRM) - R8dius
Deloitte
Toronto, ON
- Full-time
R8dius is an Indigenous majority-owned professional services, technology implementation and managed services business. We are united by the goal of forging a new path for all of us to walk…
Added 2 hours ago
TC
Scheduler
Turner Construction | Canada
Toronto, ON
- Full-time
Turner Construction Company is a North America–based construction services firm with operations across Asia, India, and Europe. Founded in 1902, it is guided by values of active caring,…
Added 2 hours ago
D
Senior Consultant - SAP Tax and Revenue Management (TRM) - R8dius
Deloitte
St. John's, NL · Greater St. John's Metropolitan Area
- Full-time
R8dius is an Indigenous majority-owned professional services, technology implementation and managed services business. We are united by the goal of forging a new path for all of us to walk…
Added 2 hours ago
D
Senior Consultant - SAP Tax and Revenue Management (TRM) - R8dius
Deloitte
Fredericton, NB
- Full-time
R8dius is an Indigenous majority-owned professional services, technology implementation and managed services business. We are united by the goal of forging a new path for all of us to walk…
Added 2 hours ago
D
Senior Consultant - SAP Tax and Revenue Management (TRM) - R8dius
Deloitte
Regina, SK
- Full-time
R8dius is an Indigenous majority-owned professional services, technology implementation and managed services business. We are united by the goal of forging a new path for all of us to walk…
Added 2 hours ago
D
Senior Consultant - SAP Tax and Revenue Management (TRM) - R8dius
Deloitte
Saskatoon, SK
- Full-time
R8dius is an Indigenous majority-owned professional services, technology implementation and managed services business. We are united by the goal of forging a new path for all of us to walk…

CGI

Bilingual Customer Service Representative (English/French)

Moncton, NB, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum 2 years of customer service experience.
Posting language: English
Posted: Oct 9, 2026

Original job description

Position Description

CGI is seeking a Bilingual Customer Service Representative to join our growing team. If you're passionate about delivering exceptional customer service and enjoy helping people solve problems, we'd love to hear from you.

As the first point of contact for our customers, you will provide professional and timely support by phone, email, and other communication channels. You'll assist users with inquiries, password resets, troubleshooting, and service requests while working closely with internal teams to ensure a positive customer experience.

This is a full-time permanent opportunity based in Moncton, New Brunswick. This role follows a hybrid work model, requiring team members to work from both the office and home based on business needs.

Your future duties and responsibilities

Serve as the first point of contact for customers seeking technical assistance and password resets.
Respond to customer inquiries through phone, email, fax, and other communication channels.
Create, update, and manage support tickets using the help desk system.
Troubleshoot basic technical issues and escalate complex issues to the appropriate support teams.
Work with multiple web-based applications while accurately documenting customer interactions.
Collaborate with team members to ensure timely issue resolution and continuous service improvement.
Participate in team meetings, training sessions, and professional development activities.
Contribute to process improvement initiatives and support additional projects as assigned.
Work a variety of shifts within operating hours (Monday to Friday, 8:00 AM – 12:00 AM Atlantic Time).

Required Qualifications To Be Successful In This Role

Community college diploma or an equivalent combination of education and relevant work experience.
Minimum 2 years of customer service experience.
Fluently bilingual in English and French (spoken and written).
Passion for helping customers and delivering exceptional service.
Strong troubleshooting and problem-solving skills.
Excellent verbal, written, and interpersonal communication skills.
Comfortable working with multiple computer applications simultaneously.
Proficiency with Microsoft Office (Word, Excel, Outlook).
Ability to work independently while contributing effectively within a team environment.
Strong organizational skills with excellent attention to detail.

Assets

The following qualifications would be considered assets:

Experience in a contact centre, service desk, or help desk environment.
Experience providing technical support or troubleshooting user issues.
Experience working remotely or in a hybrid work environment.
Familiarity with ticketing or help desk management systems.

Work Environment

Hybrid work model.
Home office must include a secure, private, and distraction-free workspace with reliable high-speed internet.
CGI will provide the required equipment, including a laptop, monitor, and headset.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $35,000–$60,000 CAD. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply on LinkedIn About employer

More about this job

Responsibilities

Provide first-line customer support by phone, email, fax, and other channels, handling inquiries, password resets, service requests, and basic technical troubleshooting. Create and maintain support tickets, document interactions, escalate complex issues, and collaborate with colleagues on timely resolution and service improvements.

Requirements

Requires a community college diploma or equivalent education and relevant experience, at least two years of customer service experience, and fluency in spoken and written English and French. Candidates should have strong communication, troubleshooting, organizational, and computer application skills, including proficiency with Microsoft Office.

Skills

Customer Service
English-French Bilingual Communication
Technical Troubleshooting
Problem-Solving
Written Communication
Verbal Communication
Interpersonal Communication
Help Desk Support
Ticket Management
Microsoft Office
Word
Excel
Outlook
Attention to Detail
Organization
Teamwork

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Bilingual Support
English
French
Technical Assistance
Password Resets
Troubleshooting
Problem-Solving
Contact Centre
Service Desk
Help Desk
Support Tickets
Ticketing Systems
Microsoft Office
Microsoft Word
Microsoft Excel
Microsoft Outlook
Web-Based Applications
Customer Inquiries
Service Requests
Issue Escalation
Technical Support
Hybrid Work
Process Improvement
IT Services
Customer Experience

Report this job

Work requirements

Jobs in Canada