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Bilingual Senior Manager, Client Finance Operations – Québec Clients
Burson
Toronto, ON
- Full-time
…direction and oversight to the Campaign Payment and Reconciliation Specialist, ensuring priorities, deliverables, reconciliations, and payment-related follow-ups are managed…
Added 1 min ago
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Senior Product Manager, Financial Infrastructure
Float
Remote, Canada
- Full-time
- Remote
…work with a designer, eight engineers and a product operations specialist focused on analytics and go-to-market…
Added 15 mins ago
TU
Student Information and Program Assistant
The University of British Columbia
Vancouver, BC
- $4,582 to $4,816 CAD / month
- Full-time
…program and administrative support across the planning and delivery of multiple Go Global programs. The incumbent advises, guides and supports current and prospective students and resolves…
Added 1 hour ago
GA
EHS Training Specialist – Environment, Health & Safety
Groupe ADF
Terrebonne, QC
- Full-time
Added 1 hour ago
CR
Specialist, Strategic Reporting – Planning and Business Management
Canadian Red Cross
Canada
- Full-time
Title: Specialist, Strategic Reporting – Planning and Business Management
Added 1 hour ago
UO
Student Information and Program Assistant
University of British Columbia
Vancouver, BC · UBCV | UBC Life Building (LIFE)
- $4,582 to $4,816 CAD / month
- Full-time
…program and administrative support across the planning and delivery of multiple Go Global programs. The incumbent advises, guides and supports current and prospective students and resolves…
Added 1 hour ago
Contract and Procurement Specialist
Government of Alberta
Red Deer, AB
Job Title: Disability Services – Contract and Procurement Specialist
Added 1 hour ago
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Procurement Delivery Lead
BCI
Victoria, BC · CA Victoria
- Full-time
…in procurement, account management, client services, program delivery, or operations, you'll thrive if you enjoy working with people, solving problems, and turning complexity into…
Added 2 hours ago
A
Corporate Development Specialist
Accenture
Toronto, ON
- Full-time
The Corporate Development Specialist supports the identification, evaluation, execution, and integration of mergers, acquisitions, divestitures, and other strategic growth initiatives. This…
Added 2 hours ago
B
Procurement Delivery Lead
BCI
Victoria, BC
- $106,000 to $150,000 CAD / year
- Full-time
…in procurement, account management, client services, program delivery, or operations, you'll thrive if you enjoy working with people, solving problems, and turning complexity into…
Added 2 hours ago
PB
Senior Specialist, Payroll and Benefits
Pacific Blue Cross
Burnaby, BC
- Full-time
At Pacific Blue Cross, we're committed to improving the health and wellbeing of British Columbians. As our Senior Specialist, Payroll and Benefits, you'll play a key role in ensuring…
Added 2 hours ago
A
Corporate Development Specialist
Accenture
Montreal, QC
- Full-time
The Corporate Development Specialist supports the identification, evaluation, execution, and integration of mergers, acquisitions, divestitures, and other strategic growth initiatives. This…
Added 2 hours ago
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Industrial Refrigeration Service Manager
Startec
Edmonton, AB
- Full-time
Lead service delivery, customer relationships, and team performance.
Added 2 hours ago
SJ
Registered Nurse, Family Birthing Centre
St. Joseph's Health Centre, Toronto
Toronto, ON
- Temporary
The Family Birthing Centre Registered Nurse (RN) works in both labour and delivery and postpartum units. The RN works within a changing environment and in interprofessional teams to…
Added 2 hours ago
NS
Healthcare Support Worker - Gynaecology - B3
NHS Scotland
NS · Cape Breton, NS
- Full-time
An exciting opportunity has arisen for a compassionate and motivated Healthcare Support Worker to join our specialist Urogynaecology Mesh Service. The service supports women experiencing…
Added 2 hours ago
NA
Healthcare Support Worker - Gynaecology - B3
NHS Ayrshire & Arran
NS · Cape Breton, NS
- Full-time
An exciting opportunity has arisen for a compassionate and motivated Healthcare Support Worker to join our specialist Urogynaecology Mesh Service. The service supports women experiencing…
Added 2 hours ago
LI
Logistics Specialist
Lantic Inc.
Taber, AB
- Full-time
Lantic is currently recruiting for the position of Logistics Specialist based in Taber. Reporting to the Logistics Supervisor, the incumbent will be responsible for providing technical…
Added 2 hours ago
HH
Medical Office Assistant
Harrison Healthcare
Vancouver, BC
- $25 to $29 CAD / hour
- Full-time
Harrison Healthcare represents the next generation of primary healthcare delivery. We optimize the health and wellness of our clients by incorporating the latest evidence-based medical…
Added 3 hours ago
MY
Social Services Intervention Support Specialist
McMan Youth, Family and Community Services Association, Central Region
Red Deer, AB
- Full-time
…responsive, highly competent, and innovative partner in service delivery. A diverse range of programs and services are accessible through local offices across Alberta to anyone who needs…
Added 3 hours ago
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Quality Management System Specialist
Catalent
Strathroy-Caradoc, ON · Strathroy, Ontario
- Full-time
We have an opportunity for a Quality Management System Specialist to join our team. In this role, you will maintain the company’s quality management systems to ensure compliance with Good…
Added 3 hours ago
A
Digital Experience Specialist - Temporary
ARC'TERYX
North Vancouver, BC
- Full-time
- Temporary
As a Digital Experience Specialist, you will play a key role in managing digital experience projects from initial concept through to delivery across the business. Leveraging research tools,…
Added 3 hours ago
BH
Care Coordination Specialist
BayCare Health System
St. Joseph's, NL · St Josephs, NL
- Full-time
Function as a key member of an interdisciplinary, value-based care delivery model, collaborating with patients, nursing, physicians, advanced practitioners, caregivers, and community…
Added 3 hours ago
SH
Communications Specialist
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
Reporting to the Manager of Communications and Public Engagement, the Communications Specialist is responsible for supporting a wide array of internal and external communications, with a…
Added 3 hours ago
TN
Business Development Specialist
True North Manufacturing Inc.
Midland, ON
- Contract
Added 3 hours ago
AE
Digital Experience Specialist - Temporary
Arc'teryx Equipment
North Vancouver, BC
- Temporary
As a Digital Experience Specialist, you will play a key role in managing digital experience projects from initial concept through to delivery across the business. Leveraging research tools,…

CGI

Change Management Analyst

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Position Description

We are seeking a Change Management Specialist who ensures that both business and technology changes are effectively translated into operational success, with a strong focus on the people side of change.

Acting as a bridge between business stakeholders and technology teams, this role supports smooth adoption, minimizes disruption, and drives measurable improvements in efficiency, productivity, and service delivery. Transfer Agency expertise is a critical asset.

The role requires working three days per week from our/client’s downtown Toronto office.

Your future duties and responsibilities

Change Management and Adoption

Oversee and deliver change management activities across the full project lifecycle, ensuring alignment with project plans and consistent application of change practices.
Create and implement structured change plans covering communication, training, stakeholder engagement, business readiness, impact assessment, adoption tracking, and resistance management.

Business and Technology Liaison

Act as the key link between business and technology teams, ensuring alignment on objectives, scope, and delivery priorities.
Translate business needs into clear, user-focused requirements and outcomes that support operational effectiveness.
Facilitate cross-functional workshops to drive clarity, decision-making, and shared understanding across stakeholders.

Process Improvement and Operational Efficiency

Identify and lead initiatives to streamline processes, reduce inefficiencies, improve service delivery, and drive automation.
Conduct process mapping and root cause analysis, define and monitor KPIs, and embed continuous improvement and standardization across teams.

Conversion and Transformation

Lead or support end-to-end conversion initiatives, including system migrations, platform changes, and operating model transitions.
Assess business readiness and operational impacts, coordinate cutover and transition activities, and provide post-implementation hypercare support.
Ensure readiness across data, processes, and users while identifying and mitigating risks and maintaining stakeholder alignment throughout the conversion lifecycle.

Analysis and Project Delivery

Conduct impact assessments and gap analysis; use data, metrics, feedback, and lessons learned to identify trends, support business cases, and drive targeted improvements.
Lead or contribute to transformation and improvement projects from planning through execution, managing timelines, dependencies, and deliverables while driving measurable improvements in efficiency, cost, or service quality.

Stakeholder Engagement and Communication

Build and maintain strong relationships with business, operations, and technology stakeholders.
Deliver clear, targeted communications and promote a culture of continuous improvement, adaptability, and engagement.

Required Qualifications To Be Successful In This Role

Experience in change management, stakeholder engagement, and business readiness.
Experience supporting transformation, conversion, migration, and process improvement initiatives.
Ability to bridge business and technology teams and facilitate cross-functional workshops.
Experience with impact assessments, process mapping, gap analysis, and KPI tracking.
Strong communication, organizational, and project delivery skills.
Transfer Agency experience is a critical asset.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $55,000–$105,000. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Lead change management and adoption activities across project lifecycles, including communications, training, readiness, impact assessment, and resistance management. Liaise between business and technology teams while driving process improvements, conversions, migrations, and transformation projects through implementation and post-launch support.

Requirements

Candidates should have experience in change management, stakeholder engagement, business readiness, transformation or migration initiatives, and process improvement. They should be able to bridge business and technology teams and bring skills in impact assessment, process mapping, gap analysis, KPI tracking, communication, and project delivery; Transfer Agency experience is a critical asset.

Skills

Change Management
Stakeholder Engagement
Business Readiness
Process Improvement
Process Mapping
Impact Assessment
Gap Analysis
KPI Tracking
Project Delivery
Business And Technology Liaison
Workshop Facilitation
Conversion And Migration
Risk Mitigation
Communication
Transfer Agency

Visa sponsorship

Not detected in the job text

Keywords

Change Management
Change Plans
Stakeholder Engagement
Business Readiness
Impact Assessment
Adoption Tracking
Resistance Management
Business And Technology Alignment
Cross-Functional Workshops
Process Improvement
Process Mapping
Root Cause Analysis
KPIs
Automation
System Migrations
Platform Changes
Operating Model Transitions
Cutover
Hypercare
Gap Analysis
Business Cases
Project Delivery
Continuous Improvement
Transfer Agency
Operational Efficiency

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