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Added 3 mins ago
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Senior AI Architect
AltaML
AB · Toronto, ON · Calgary, AB
- Full-time
Support account growth by ensuring successful delivery and lifecycle value realization
Added 3 mins ago
Financial Planner, Scotia Financial Planning - Brampton, ON (Bovaird and Mountainash)
Scotiabank
Brampton, ON
…aligning with Global Sales Principles. Conducting outbound communications and proactive calling to prospects to remain top-of-mind for future business opportunities. Conducting…
Added 3 mins ago
Financial Planner, Scotia Financial Planning - Newmarket, ON
Scotiabank
Newmarket, ON
…aligning with Global Sales Principles. Conducting outbound communications and proactive calling to prospects to remain top-of-mind for future business opportunities. Conducting…
Added 3 mins ago
Sr Associate Platform Engineer
Scotiabank
Toronto, ON
Support Kubernetes platforms by assisting with Cluster operations, deployments, upgrades and troubleshooting
Added 3 mins ago
M
Director, Operations
Medavie
St. John's, NL · NL Head Office MHNL St. John's (NL)
- Full-time
…others? As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities…
Added 17 mins ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Montreal, QC
- Full-time
…résolution, y compris la priorisation, l’assignation, l’escalade, les communications et la qualité de…
Added 17 mins ago
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Gestionnaire de bureau/Office Manager
Evlv
Montreal, QC
- Full-time
Coordonner les communications internes, les jours fériés, les fermetures et les annonces
Added 17 mins ago
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Proposal Editor
Webuild
Toronto, ON
- $80,000 to $90,000 CAD / year
- Full-time
Reporting to the Proposal Manager, the Proposal Editor will support the development and finalization of RFQs, RFPs and other competitive submissions for major civil engineering and…
Added 19 mins ago
Waste Management Engineering Graduate
GHD Group Pty Ltd
Waterloo, ON
Support landfill and facility contract administration, construction oversight, site inspection/monitoring, and operations support, including with full-time site work for projects.
Added 19 mins ago
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Applications Support Sr Analyst - Asst. Vice President
Citi
Mississauga, ON
- Full-time
The Apps Support Sr Analyst is a seasoned professional role. Applies in-depth disciplinary knowledge, contributing to the development of new techniques and the improvement of processes and…
Added 19 mins ago
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Senior Manager, Technical Quality Engineering & AI Adoption
CIBC
Toronto, ON
- Full-time
…QA deliverables on large, complex programs and projects that support CIBC’s digital transformation, modernization, and AI integration strategies. This role leverages professional expertise…
Added 19 mins ago
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DIRECTOR / ASSISTANT VICE PRESIDENT, CREDIT AND INVESTMENT RISK MANAGEMENT - Growth and Transition Capital
BDC
Montreal, QC
- Full-time
…processes are in place and by developing and maintaining strong communications with first line management/employees to closely monitor key variables for successful delivery of financial…
Added 19 mins ago
Talent Service and Delivery - Program Lead - Associate Director
EY
Toronto, ON
…that improve the EY employee experience, enable HR teams, and support business leaders with high-quality Talent services and…
Added 19 mins ago
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IT Sourcing Manager
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Ensure initiatives are logged and progressed through Ivalua intake-to-contract workflow; coordinate required SMEs (e.g., VGM/VISM/Legal) to support risk and contracting steps.
Added 19 mins ago
Project Manager
Bell
Montreal, QC
…management plans will include a project charter, project plan, communications plan, risk management plan and an implementation schedule. Some financial and business acumen is…
Added 19 mins ago
RM
Advisor Asset Management Peel Housing Corporation
Regional Municipality of Peel
Mississauga, ON
- Other
Facilitate the development and continuous improvement of business processes, procedures, and strategies that support asset management, data management, financial sustainability, business…
Added 19 mins ago
UG
Office Manager, Executive Leadership Support
UnitedHealth Group
Vancouver, BC · Richmond, BC
- Full-time
The Office Manager, Executive Leadership Support position is responsible for overseeing the day-to-day operations of the office, ensuring an efficient, professional, and well-organized work…
Added 33 mins ago
Sales Associate
Rogers Communications
Yarmouth Indian Reserve No. 33, NS · Yarmouth, NS
Experience developing strong connections with customers and team members through clear, effective communication that drive positive outcomes and support team and business goals.
Added 33 mins ago
Senior Manager, Government Partnerships
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Shape the narrative in-country: Support communications and media efforts, including placing op-eds and cultivating influential voices in target countries.
Added 33 mins ago
FG
Analyst Tester
FNZ Group
Toronto, ON · CA Toronto Yonge St
- $79,000 to $108,000 CAD / year
- Full-time
…of test tools, methodologies and quality targets we use to support our…
Added 33 mins ago
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Inside Sales Representative
REXEL
Edmonton, AB
- Full-time
…one-stop shopping for a wide range of quality products such as communications, wire and cable, distribution, lighting, data, home integration and…
Added 47 mins ago
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COORDINATOR TRAINING & DEVELOPMENT # 66666
City of Toronto
Toronto, ON
- Full-time
…in place to effect staff development and training delivery…
Added 47 mins ago
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Senior AI Architect
AltaML
Toronto, ON
- $100,000 to $150,000 CAD / year
- Full-time
Support account growth by ensuring successful delivery and lifecycle value realization
Added 47 mins ago
PF
Senior AI Full Stack Developer
PEOPLE FORCE CONSULTING INC
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
…data integration, DevOps practices, and production environment…
Added 47 mins ago
BC
Manager, Workday Consulting
BDO Canada
Toronto, ON
- Full-time
Lead end-to-end delivery of Workday implementation, enhancement, and transformation engagements from mobilization and planning through go-live, stabilization, and transition to support.

CGI

Change Management Analyst

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Position Description

We are seeking a Change Management Specialist who ensures that both business and technology changes are effectively translated into operational success, with a strong focus on the people side of change.

Acting as a bridge between business stakeholders and technology teams, this role supports smooth adoption, minimizes disruption, and drives measurable improvements in efficiency, productivity, and service delivery. Transfer Agency expertise is a critical asset.

The role requires working three days per week from our/client’s downtown Toronto office.

Your future duties and responsibilities

Change Management and Adoption

Oversee and deliver change management activities across the full project lifecycle, ensuring alignment with project plans and consistent application of change practices.
Create and implement structured change plans covering communication, training, stakeholder engagement, business readiness, impact assessment, adoption tracking, and resistance management.

Business and Technology Liaison

Act as the key link between business and technology teams, ensuring alignment on objectives, scope, and delivery priorities.
Translate business needs into clear, user-focused requirements and outcomes that support operational effectiveness.
Facilitate cross-functional workshops to drive clarity, decision-making, and shared understanding across stakeholders.

Process Improvement and Operational Efficiency

Identify and lead initiatives to streamline processes, reduce inefficiencies, improve service delivery, and drive automation.
Conduct process mapping and root cause analysis, define and monitor KPIs, and embed continuous improvement and standardization across teams.

Conversion and Transformation

Lead or support end-to-end conversion initiatives, including system migrations, platform changes, and operating model transitions.
Assess business readiness and operational impacts, coordinate cutover and transition activities, and provide post-implementation hypercare support.
Ensure readiness across data, processes, and users while identifying and mitigating risks and maintaining stakeholder alignment throughout the conversion lifecycle.

Analysis and Project Delivery

Conduct impact assessments and gap analysis; use data, metrics, feedback, and lessons learned to identify trends, support business cases, and drive targeted improvements.
Lead or contribute to transformation and improvement projects from planning through execution, managing timelines, dependencies, and deliverables while driving measurable improvements in efficiency, cost, or service quality.

Stakeholder Engagement and Communication

Build and maintain strong relationships with business, operations, and technology stakeholders.
Deliver clear, targeted communications and promote a culture of continuous improvement, adaptability, and engagement.

Required Qualifications To Be Successful In This Role

Experience in change management, stakeholder engagement, and business readiness.
Experience supporting transformation, conversion, migration, and process improvement initiatives.
Ability to bridge business and technology teams and facilitate cross-functional workshops.
Experience with impact assessments, process mapping, gap analysis, and KPI tracking.
Strong communication, organizational, and project delivery skills.
Transfer Agency experience is a critical asset.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $55,000–$105,000. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Lead change management and adoption activities across project lifecycles, including communications, training, readiness, impact assessment, and resistance management. Liaise between business and technology teams while driving process improvements, conversions, migrations, and transformation projects through implementation and post-launch support.

Requirements

Candidates should have experience in change management, stakeholder engagement, business readiness, transformation or migration initiatives, and process improvement. They should be able to bridge business and technology teams and bring skills in impact assessment, process mapping, gap analysis, KPI tracking, communication, and project delivery; Transfer Agency experience is a critical asset.

Skills

Change Management
Stakeholder Engagement
Business Readiness
Process Improvement
Process Mapping
Impact Assessment
Gap Analysis
KPI Tracking
Project Delivery
Business And Technology Liaison
Workshop Facilitation
Conversion And Migration
Risk Mitigation
Communication
Transfer Agency

Visa sponsorship

Not detected in the job text

Keywords

Change Management
Change Plans
Stakeholder Engagement
Business Readiness
Impact Assessment
Adoption Tracking
Resistance Management
Business And Technology Alignment
Cross-Functional Workshops
Process Improvement
Process Mapping
Root Cause Analysis
KPIs
Automation
System Migrations
Platform Changes
Operating Model Transitions
Cutover
Hypercare
Gap Analysis
Business Cases
Project Delivery
Continuous Improvement
Transfer Agency
Operational Efficiency

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