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Added 21 mins ago
IT
Manufacturing Quality Specialist
Ideon Technologies
Richmond, BC
- Full-time
We are seeking a Manufacturing Quality Specialist who will ensure our patented high-tech sensors meet the highest quality and reliability standards. This role blends quality assurance and…
Added 35 mins ago
B
Bilingual Senior Manager, Client Finance Operations – Québec Clients
Burson
Toronto, ON
- Full-time
This existing role serves as the dedicated Senior Manager for day-to-day client finance operations across assigned Québec-based clients, with primary focus on the L'Oréal program as the…
Added 35 mins ago
AI
Pharmacy Systems Implementation Specialist – Kroll Deployment
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Montreal, QC
- Full-time
You will work closely with various teams, operations leaders, and technical support teams to ensure a smooth and successful application launch at each location.
Added 35 mins ago
B
Digital Process Optimization Specialist
BASF
Windsor, ON
- Full-time
Now hiring! Digital Process Optimization Specialist
Added 36 mins ago
F
Senior Product Manager, Financial Infrastructure
Float
Remote, Canada
- Full-time
- Remote
…You'll work with a designer, eight engineers and a product operations specialist focused on analytics and go-to-market…
Added 1 hour ago
SC
Leasing Documentation Specialist - Stride Capital
Servus Credit Union
AB · Calgary, AB
- Full-time
As a Leasing Documentation Specialist, reporting to the Director Leasing Operations, you’ll be responsible for the generation and auditing of all leasing documentation to ensure compliance…
Added 1 hour ago
AM
Clinic Manager
Aafiyat Medical Centre (AMC)
Woodstock, ON
- Full-time
Aafiyat Medical Centre (AMC) is seeking an experienced Clinic Manager to lead the day-to-day operations of our Mississauga location.
Added 2 hours ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Calgary, AB
- Full-time
…réponse aux incidents majeurs et collabore avec les équipes des opérations TI, les utilisateurs d’affaires, les équipes techniques et les fournisseurs afin de rétablir rapidement les…
Added 2 hours ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Calgary, AB
- Full-time
…réponse aux incidents majeurs et collabore avec les équipes des opérations TI, les utilisateurs d’affaires, les équipes techniques et les fournisseurs afin de rétablir rapidement les…
Added 2 hours ago
SB
Project Safety Specialist
South Bow
Calgary, AB
- Full-time
South Bow’s Safety team is seeking a Project Safety Specialist based in Calgary, AB, or Houston, TX.
Added 2 hours ago
RP
Accounts Receivable Specialist
RECRUITMENT PARTNERS INC.
Calgary, AB
- Full-time
Our client in a growing construction and manufacturing organization is seeking an Accounts Receivable Specialist to support a high-volume transactional accounting environment. This role is…
Added 2 hours ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Montreal, QC
- Full-time
…réponse aux incidents majeurs et collabore avec les équipes des opérations TI, les utilisateurs d’affaires, les équipes techniques et les fournisseurs afin de rétablir rapidement les…
Added 2 hours ago
PH
Pediatric Emergency Physician(s), Division of Pediatric Emergency Medicine - BC Children's Hospital & UBC
Provincial Health Services Authority
Vancouver, BC
- Full-time
…Medicine at UBC, participate in Divisional and Departmental operations initiatives and staff meetings, and to support clinical and health services research of the division. Successful…
Added 2 hours ago
PC
Senior Technical Support Analyst / Analyste principal(e) du soutien technique
Parkland Corporation
Montreal, QC
- Full-time
…réponse aux incidents majeurs et collabore avec les équipes des opérations TI, les utilisateurs d’affaires, les équipes techniques et les fournisseurs afin de rétablir rapidement les…
Added 2 hours ago
T
KYC Business Insights & Enablement
TD
Toronto, ON · Markham, ON
- Full-time
We are seeking an experienced Senior Financial Crime Risk Specialist to join our Financial Crime Risk Management (FCRM) team to support the oversight of the Bank's Know Your Customer (KYC)…
Added 2 hours ago
B
Procurement Delivery Lead
BCI
Victoria, BC · CA Victoria
- Full-time
…procurement, account management, client services, program delivery, or operations, you'll thrive if you enjoy working with people, solving problems, and turning complexity into…
Added 2 hours ago
H
Gestionnaire principal(e) de la qualité des projets/Senior Project Quality Manager
Hitachi
Montreal, QC · (HE)Office_QC, Saint-Laurent
- Full-time
Grâce à ces responsabilités, vous participerez à l’amélioration de la fiabilité, de la cohérence et de la performance continue des produits, des processus et des opérations.
Added 2 hours ago
CH
Direct Support Specialist Brandon
CBI Home Health
Brandon, MB
- Part-time
Under the direction of the Operations Manager, the Direct Support Specialists will be responsible for maintaining and promoting physical care to include, menu planning and preparation,…
Added 2 hours ago
Software Developer- RPA / UiPath Specialist
Open Text Corporation
Mississauga, ON
Build automation solutions supporting Billing, Fulfillment, Client Enablement, the Billing Help Desk, and other Order-to-Cash operations.
Added 2 hours ago
VC
Client Care Specialist - North Waterloo Veterinary Hospital
VetCare Canada
Elmira, ON
- Temporary
…expertise of our veterinary community, offering mentorship, operations support and recruitment efforts to keep care strong. With this collaborative approach, we aim to foster better…
Added 2 hours ago
A
Corporate Development Specialist
Accenture
Toronto, ON
- Full-time
The Corporate Development Specialist supports the identification, evaluation, execution, and integration of mergers, acquisitions, divestitures, and other strategic growth initiatives. This…
Added 2 hours ago
B
Procurement Delivery Lead
BCI
Victoria, BC
- $106,000 to $150,000 CAD / year
- Full-time
…procurement, account management, client services, program delivery, or operations, you'll thrive if you enjoy working with people, solving problems, and turning complexity into…
Added 2 hours ago
PB
Senior Specialist, Payroll and Benefits
Pacific Blue Cross
Burnaby, BC
- Full-time
…benefits administration, and responsive support. As Senior Specialist, Payroll and Benefits, you will help maintain compliance, strengthen payroll operations, enhance employee experience,…
Added 2 hours ago
MC
Spécialiste principal(e), Services médicaux / Senior Specialist, Medical Services
Merck Canada
Kirkland, QC
- Full-time
…services Affaires réglementaires, Informatique, Communications, Opérations commerciales et numériques (OCN), les Affaires juridiques et…
Added 2 hours ago
A
Corporate Development Specialist
Accenture
Montreal, QC
- Full-time
The Corporate Development Specialist supports the identification, evaluation, execution, and integration of mergers, acquisitions, divestitures, and other strategic growth initiatives. This…

CGI

Change Management Analyst

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Position Description

We are seeking a Change Management Specialist who ensures that both business and technology changes are effectively translated into operational success, with a strong focus on the people side of change.

Acting as a bridge between business stakeholders and technology teams, this role supports smooth adoption, minimizes disruption, and drives measurable improvements in efficiency, productivity, and service delivery. Transfer Agency expertise is a critical asset.

The role requires working three days per week from our/client’s downtown Toronto office.

Your future duties and responsibilities

Change Management and Adoption

Oversee and deliver change management activities across the full project lifecycle, ensuring alignment with project plans and consistent application of change practices.
Create and implement structured change plans covering communication, training, stakeholder engagement, business readiness, impact assessment, adoption tracking, and resistance management.

Business and Technology Liaison

Act as the key link between business and technology teams, ensuring alignment on objectives, scope, and delivery priorities.
Translate business needs into clear, user-focused requirements and outcomes that support operational effectiveness.
Facilitate cross-functional workshops to drive clarity, decision-making, and shared understanding across stakeholders.

Process Improvement and Operational Efficiency

Identify and lead initiatives to streamline processes, reduce inefficiencies, improve service delivery, and drive automation.
Conduct process mapping and root cause analysis, define and monitor KPIs, and embed continuous improvement and standardization across teams.

Conversion and Transformation

Lead or support end-to-end conversion initiatives, including system migrations, platform changes, and operating model transitions.
Assess business readiness and operational impacts, coordinate cutover and transition activities, and provide post-implementation hypercare support.
Ensure readiness across data, processes, and users while identifying and mitigating risks and maintaining stakeholder alignment throughout the conversion lifecycle.

Analysis and Project Delivery

Conduct impact assessments and gap analysis; use data, metrics, feedback, and lessons learned to identify trends, support business cases, and drive targeted improvements.
Lead or contribute to transformation and improvement projects from planning through execution, managing timelines, dependencies, and deliverables while driving measurable improvements in efficiency, cost, or service quality.

Stakeholder Engagement and Communication

Build and maintain strong relationships with business, operations, and technology stakeholders.
Deliver clear, targeted communications and promote a culture of continuous improvement, adaptability, and engagement.

Required Qualifications To Be Successful In This Role

Experience in change management, stakeholder engagement, and business readiness.
Experience supporting transformation, conversion, migration, and process improvement initiatives.
Ability to bridge business and technology teams and facilitate cross-functional workshops.
Experience with impact assessments, process mapping, gap analysis, and KPI tracking.
Strong communication, organizational, and project delivery skills.
Transfer Agency experience is a critical asset.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $55,000–$105,000. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Lead change management and adoption activities across project lifecycles, including communications, training, readiness, impact assessment, and resistance management. Liaise between business and technology teams while driving process improvements, conversions, migrations, and transformation projects through implementation and post-launch support.

Requirements

Candidates should have experience in change management, stakeholder engagement, business readiness, transformation or migration initiatives, and process improvement. They should be able to bridge business and technology teams and bring skills in impact assessment, process mapping, gap analysis, KPI tracking, communication, and project delivery; Transfer Agency experience is a critical asset.

Skills

Change Management
Stakeholder Engagement
Business Readiness
Process Improvement
Process Mapping
Impact Assessment
Gap Analysis
KPI Tracking
Project Delivery
Business And Technology Liaison
Workshop Facilitation
Conversion And Migration
Risk Mitigation
Communication
Transfer Agency

Visa sponsorship

Not detected in the job text

Keywords

Change Management
Change Plans
Stakeholder Engagement
Business Readiness
Impact Assessment
Adoption Tracking
Resistance Management
Business And Technology Alignment
Cross-Functional Workshops
Process Improvement
Process Mapping
Root Cause Analysis
KPIs
Automation
System Migrations
Platform Changes
Operating Model Transitions
Cutover
Hypercare
Gap Analysis
Business Cases
Project Delivery
Continuous Improvement
Transfer Agency
Operational Efficiency

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