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Added 59 mins ago
Bilingual Sr. Specialist, MU Servicing and Default Management
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC
Join the Housing Programs Servicing team, in the Bilingual Senior Specialist, Multi-Unit Servicing and Default Management position. This is a unique opportunity to help build a servicing…
Added 1 hour ago
B
Mortgage Specialist
BMO
Fort St. John, BC
- Full-time
…with great earning possibilities? Becoming a BMO® Mortgage Specialist can offer you all that and much more. Expect to fill an important and rewarding role – helping customers make their…
Added 3 hours ago
FC
Green - Quality Assurance Specialist
FuntoNetwork Consulting
Ottawa, ON
- $65 to $139 USD / hour
- Contract
FuntoNetwork is seeking a Quality Assurance Specialist - Level 3 for upcoming project opportunity: IT Specialized Services (TBIPS).
Added 3 hours ago
EG
Health & Safety Specialist
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- Full-time
We are currently searching for a Safety, Risk & Compliance Specialist to join our BC team at Emterra Group. The Health & Safety Specialist will play a key role in strengthening and…
Added 3 hours ago
C
Change Management Analyst
CGI
Toronto, ON
- Full-time
We are seeking a Change Management Specialist who ensures that both business and technology changes are effectively translated into operational success, with a strong focus on the people…
Added 4 hours ago
HR
Technical Specialist, Quality Assurance
Hitachi Rail
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- Full-time
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Added 4 hours ago
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Technical Specialist, Quality Assurance
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Burnaby, BC
- Full-time
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Technical Safety Specialist
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Toronto, ON
- Full-time
The Technical Safety Specialist provides technical safety leadership to the safety team, is responsible for enforcing the safety strategy, developing and continuously improving safety…
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Civil 3D Designer (Intermediate)
SYSTRA Canada
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Technical Safety Specialist
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The Technical Safety Specialist provides technical safety leadership to the safety team, is responsible for enforcing the safety strategy, developing and continuously improving safety…
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Senior Specialist Engineer
Vale
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- Full-time
The Senior Specialist Geotechnical Engineer provides technical leadership for the safe design, operation, monitoring, and closure of tailings storage facilities, dams, and related water…
Added 4 hours ago
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Clinical Psychologist
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Halifax, NS
- Part-time
We are a specialist NHS Foundation Trust that provides community, mental health and learning disability services for the people of Barnsley, Calderdale, Kirklees and Wakefield. We also…
Added 4 hours ago
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Service Partner Program Specialist - ONSITE
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Vaughan, ON
- Full-time
The Service Partner Program Specialist playd a critical role in supporting effective collaboration and risk management with our service delivery partners. Responsibilities include enabling…
Added 4 hours ago
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Manager, Head Office & Facilities
The University of British Columbia
Vancouver, BC
- $6,143.67 to $8,830.25 CAD / month
- Full-time
Works closely with the faculty members, Shared Service Centre partners, Building Operations, Safety & Risk Services, Faculty Relations, Human Resources and other University units.
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Service Partner Program Specialist - ONSITE
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- Full-time
The Service Partner Program Specialist playd a critical role in supporting effective collaboration and risk management with our service delivery partners. Responsibilities include enabling…
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UO
Manager, Head Office & Facilities
University of British Columbia
Vancouver, BC · UBCV | Civil and Mechanical Engineering Building (CEME)
- $6,143.67 to $8,830.25 CAD / month
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Works closely with the faculty members, Shared Service Centre partners, Building Operations, Safety & Risk Services, Faculty Relations, Human Resources and other University units.
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Senior Director, Legal
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Vancouver, BC
- Full-time
…labour relations, First Nations agreements and enterprise legal risk management. The Senior Director, Legal is the Company’s primary in-house legal resource to support the CEO, CFO and…
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Toronto, ON
- $100 to $120 CAD / hour
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Portfolio Management Specialist: Wealth Management Technology Canada (WMTC) | Toronto, ON
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Customer Success Specialist
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Community Health Nurse - Licensed Practical Nurse - Chilliwack
Fraser Health
Chilliwack, BC
- Full-time
…primary care provider (Nurse Practitioner, Physician, other specialist(s)) and family/supports regarding client care planning; supports clients and families, as client care is transitioned…
Added 6 hours ago
K
Specialist, Enterprise Tax
KPMG
Vancouver, BC
- Full-time
Added 6 hours ago
FP
Senior Estimator, Surrey, British Columbia
Facade People
BC · British Columbia, Canada
- Full-time
Review tender documents, drawings, and specifications to identify scope, exclusions, and risk
Added 6 hours ago
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Manager, Tax
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…clients that meet compliance and reporting requirements, minimize risk, drive efficiencies and maximize…

CGI

Change Management Analyst

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Position Description

We are seeking a Change Management Specialist who ensures that both business and technology changes are effectively translated into operational success, with a strong focus on the people side of change.

Acting as a bridge between business stakeholders and technology teams, this role supports smooth adoption, minimizes disruption, and drives measurable improvements in efficiency, productivity, and service delivery. Transfer Agency expertise is a critical asset.

The role requires working three days per week from our/client’s downtown Toronto office.

Your future duties and responsibilities

Change Management and Adoption

Oversee and deliver change management activities across the full project lifecycle, ensuring alignment with project plans and consistent application of change practices.
Create and implement structured change plans covering communication, training, stakeholder engagement, business readiness, impact assessment, adoption tracking, and resistance management.

Business and Technology Liaison

Act as the key link between business and technology teams, ensuring alignment on objectives, scope, and delivery priorities.
Translate business needs into clear, user-focused requirements and outcomes that support operational effectiveness.
Facilitate cross-functional workshops to drive clarity, decision-making, and shared understanding across stakeholders.

Process Improvement and Operational Efficiency

Identify and lead initiatives to streamline processes, reduce inefficiencies, improve service delivery, and drive automation.
Conduct process mapping and root cause analysis, define and monitor KPIs, and embed continuous improvement and standardization across teams.

Conversion and Transformation

Lead or support end-to-end conversion initiatives, including system migrations, platform changes, and operating model transitions.
Assess business readiness and operational impacts, coordinate cutover and transition activities, and provide post-implementation hypercare support.
Ensure readiness across data, processes, and users while identifying and mitigating risks and maintaining stakeholder alignment throughout the conversion lifecycle.

Analysis and Project Delivery

Conduct impact assessments and gap analysis; use data, metrics, feedback, and lessons learned to identify trends, support business cases, and drive targeted improvements.
Lead or contribute to transformation and improvement projects from planning through execution, managing timelines, dependencies, and deliverables while driving measurable improvements in efficiency, cost, or service quality.

Stakeholder Engagement and Communication

Build and maintain strong relationships with business, operations, and technology stakeholders.
Deliver clear, targeted communications and promote a culture of continuous improvement, adaptability, and engagement.

Required Qualifications To Be Successful In This Role

Experience in change management, stakeholder engagement, and business readiness.
Experience supporting transformation, conversion, migration, and process improvement initiatives.
Ability to bridge business and technology teams and facilitate cross-functional workshops.
Experience with impact assessments, process mapping, gap analysis, and KPI tracking.
Strong communication, organizational, and project delivery skills.
Transfer Agency experience is a critical asset.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $55,000–$105,000. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Lead change management and adoption activities across project lifecycles, including communications, training, readiness, impact assessment, and resistance management. Liaise between business and technology teams while driving process improvements, conversions, migrations, and transformation projects through implementation and post-launch support.

Requirements

Candidates should have experience in change management, stakeholder engagement, business readiness, transformation or migration initiatives, and process improvement. They should be able to bridge business and technology teams and bring skills in impact assessment, process mapping, gap analysis, KPI tracking, communication, and project delivery; Transfer Agency experience is a critical asset.

Skills

Change Management
Stakeholder Engagement
Business Readiness
Process Improvement
Process Mapping
Impact Assessment
Gap Analysis
KPI Tracking
Project Delivery
Business And Technology Liaison
Workshop Facilitation
Conversion And Migration
Risk Mitigation
Communication
Transfer Agency

Visa sponsorship

Not detected in the job text

Keywords

Change Management
Change Plans
Stakeholder Engagement
Business Readiness
Impact Assessment
Adoption Tracking
Resistance Management
Business And Technology Alignment
Cross-Functional Workshops
Process Improvement
Process Mapping
Root Cause Analysis
KPIs
Automation
System Migrations
Platform Changes
Operating Model Transitions
Cutover
Hypercare
Gap Analysis
Business Cases
Project Delivery
Continuous Improvement
Transfer Agency
Operational Efficiency

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