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Added 11 mins ago
GL
Customer Solutions Specialist
goeasy Ltd.
Regina, SK
- Full-time
A day in a life of a Customer Solutions Specialist:
Added 11 mins ago
KM
Talent Acquisition Coordinator
Keyser Mason Ball, LLP
Mississauga, ON
- Full-time
KMB Law is seeking a Talent Acquisition Coordinator with 1-3 years of full-cycle recruitment experience to support the firm's hiring initiatives and deliver exceptional candidate experience…
Added 11 mins ago
UM
Senior Software Tester
Ultra Maritime
Dartmouth, NS
- Full-time
As the maritime and underwater battlespace evolves, we tirelessly push the boundaries to develop advanced specialist systems that provide our 'five-eyes' Defence customers with an…
Added 12 mins ago
W
Talent Acquisition Specialist
Wagepoint
Remote, Canada
- $75,000 to $85,000 CAD / year
- Temporary
- Remote
We’re looking for a talented Talent Acquisition Specialist who enjoys tackling hard problems and wants to create meaningful impact for small businesses across Canada. In this role, you’ll…
Added 40 mins ago
L
HSE Manager (FIFO)
Lycopodium
Prince George, BC
- Full-time
Reporting to the Construction Manager with a dotted line to the HSEQ Manager Americas, the HSE Manager will provide specialist advice to ensure the project is delivered professionally and…
Added 42 mins ago
B
Senior Manager, Commercial Cards Fraud Strategy
BMO
Toronto, ON · Halifax, NS · FCP
- Full-time
Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
Added 57 mins ago
TT
Operational Excellence Specialist
TC Transcontinental
Aurora, ON
- Full-time
We are looking for an Operational Excellence Specialist to support data-driven improvement initiatives across our manufacturing operations. This is a hands-on, technical role focused on…
Added 57 mins ago
TT
Design Specialist -- Test (Senior)
Teledyne Technologies Incorporated
Waterloo, ON · Canada - Waterloo, ON
- Full-time
As part of our continuing growth in this high technology market, Teledyne Digital Imaging is recruiting for a Design Specialist- Test ( Senior) in Waterloo.
Added 1 hour ago
HG
VI Marketing Specialist
Humankind Global Recruitment
Halifax, NS
- Full-time
In your role as VIP Marketing Specialist you will manage, analyze and optimize data-driven CRM performance for us. You can selectively optimize the customer journey, contributing to better…
Added 1 hour ago
ST
Program Assistant
Strides Toronto
Toronto, ON
- $46,662 to $54,339 CAD / year
- Full-time
2 or more years of administrative experience.
Added 1 hour ago
AC
Air Logistics Specialist
Aston Carter
Mount Hope, ON
- $100,000 CAD / year
- Full-time
MUST HAVE: Minimum five years of experience Air freight forwarding logistics experience
Added 1 hour ago
AC
Spécialiste En Collections
Aston Carter
Montreal, QC
- $23 to $28 CAD / hour
- Full-time
Expérience en communication avec les clients concernant les soldes impayés et la résolution de paiements.
Added 1 hour ago
A
Bilingual Payroll Specialist
Altis
Montreal, QC
- $55,000 to $60,000 CAD / year
- Full-time
…management and business services sector as a Bilingual Payroll Specialist. In this role, you’ll help Canadian organizations navigate their payroll needs with confidence, providing accurate…
Added 1 hour ago
C
Talent Acquisition Coordinator, Early Talent
Co-operators
Guelph, ON · Toronto, ON · Mississauga, ON · Regina, SK
- Full-time
…organization. In partnership with the Senior Talent Acquisition Specialist, Early Talent, they will be accountable for all the administration and coordination of program efforts and work…
Added 1 hour ago
DW
Specialist, Events and Sponsorships
Davies Ward Phillips & Vineberg LLP
Toronto, ON
- Full-time
…business professionals who are eager to share their knowledge and…
Added 1 hour ago
L
HSE Manager (FIFO)
Lycopodium
Prince George, BC
- Temporary
Reporting to the Construction Manager with a dotted line to the HSEQ Manager Americas, the HSE Manager will provide specialist advice to ensure the project is delivered professionally and…
Added 1 hour ago
B
Intern, Operations Council (Winter 2027)
Bombardier
Mississauga, ON
- $17.95 to $31 CAD / hour
- Volunteer
You bring strong experience with the Microsoft Office Suite, particularly Excel and PowerPoint.
Added 1 hour ago
TC
ServiceNow ITSM Developer
Tata Consultancy Services
Toronto, ON · Greater Toronto Area, Canada
- $90,000 to $120,000 CAD / year
- Full-time
1. years of technical experience in ServiceNow ITSM, Virtual Agent
Added 1 hour ago
F/
Risk Specialist (Risk Reporting)
FCC / FAC
Toronto, ON · Regina, SK · Calgary, AB · Ottawa, ON · FCC Tower
- Full-time
Leverage your expertise in enterprise risk management to strengthen how FCC reports on risk. As a Risk Specialist, you’ll collaborate with key risk management partners, including senior…
Added 1 hour ago
B
Patient Services Specialist
BonLook
Regina, SK
- Full-time
Our FYidoctors Regina - Grasslands clinic is looking for someone like you to bring your exceptional skills and experience and join us as a Patient Services Specialist to fill an existing…
Added 1 hour ago
RB
Specialist, Business Development, Newcomers
Royal Bank of Canada
Montreal, QC
- Full-time
…assisting with their onboarding as new clients, referring them to a specialist for their more complex transactions, or providing guidance beyond RBC's standard offerings - for example, on…
Added 1 hour ago
RB
Client Advisor
Royal Bank of Canada
Scugog, ON
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added 1 hour ago
A
Category Specialist - Procurement and Supply Chain
ABB
L'Ancienne-Lorette, QC
- Full-time
Our Analytics site located in Quebec City (Pierre-Ardouin site) is recruiting a Category Specialist – Procurement and Supply.
Added 1 hour ago
A
Wastewater Process Engineering Specialist/EIT
AECOM
Burnaby, BC
- $60,000 to $86,000 CAD / year
- Full-time
AECOM is seeking a Wastewater Process Engineering Specialist/EIT to be based in Burnaby, BC.
Added 1 hour ago
I
Credit Control Specialist
IFS
Ottawa, ON
- Full-time
3 years + of experience in Accounts Receivable, Cash Collections, or a related finance role.

CGI

Change Management Analyst

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 4, 2026
Posting language: English
Posted: Oct 5, 2026

Original job description

Position Description

We are seeking a Change Management Specialist who ensures that both business and technology changes are effectively translated into operational success, with a strong focus on the people side of change.

Acting as a bridge between business stakeholders and technology teams, this role supports smooth adoption, minimizes disruption, and drives measurable improvements in efficiency, productivity, and service delivery. Transfer Agency expertise is a critical asset.

The role requires working three days per week from our/client’s downtown Toronto office.

Your future duties and responsibilities

Change Management and Adoption

Oversee and deliver change management activities across the full project lifecycle, ensuring alignment with project plans and consistent application of change practices.
Create and implement structured change plans covering communication, training, stakeholder engagement, business readiness, impact assessment, adoption tracking, and resistance management.

Business and Technology Liaison

Act as the key link between business and technology teams, ensuring alignment on objectives, scope, and delivery priorities.
Translate business needs into clear, user-focused requirements and outcomes that support operational effectiveness.
Facilitate cross-functional workshops to drive clarity, decision-making, and shared understanding across stakeholders.

Process Improvement and Operational Efficiency

Identify and lead initiatives to streamline processes, reduce inefficiencies, improve service delivery, and drive automation.
Conduct process mapping and root cause analysis, define and monitor KPIs, and embed continuous improvement and standardization across teams.

Conversion and Transformation

Lead or support end-to-end conversion initiatives, including system migrations, platform changes, and operating model transitions.
Assess business readiness and operational impacts, coordinate cutover and transition activities, and provide post-implementation hypercare support.
Ensure readiness across data, processes, and users while identifying and mitigating risks and maintaining stakeholder alignment throughout the conversion lifecycle.

Analysis and Project Delivery

Conduct impact assessments and gap analysis; use data, metrics, feedback, and lessons learned to identify trends, support business cases, and drive targeted improvements.
Lead or contribute to transformation and improvement projects from planning through execution, managing timelines, dependencies, and deliverables while driving measurable improvements in efficiency, cost, or service quality.

Stakeholder Engagement and Communication

Build and maintain strong relationships with business, operations, and technology stakeholders.
Deliver clear, targeted communications and promote a culture of continuous improvement, adaptability, and engagement.

Required Qualifications To Be Successful In This Role

Experience in change management, stakeholder engagement, and business readiness.
Experience supporting transformation, conversion, migration, and process improvement initiatives.
Ability to bridge business and technology teams and facilitate cross-functional workshops.
Experience with impact assessments, process mapping, gap analysis, and KPI tracking.
Strong communication, organizational, and project delivery skills.
Transfer Agency experience is a critical asset.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $55,000–$105,000. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Lead change management and adoption activities across project lifecycles, including communications, training, readiness, impact assessment, and resistance management. Liaise between business and technology teams while driving process improvements, conversions, migrations, and transformation projects through implementation and post-launch support.

Requirements

Candidates should have experience in change management, stakeholder engagement, business readiness, transformation or migration initiatives, and process improvement. They should be able to bridge business and technology teams and bring skills in impact assessment, process mapping, gap analysis, KPI tracking, communication, and project delivery; Transfer Agency experience is a critical asset.

Skills

Change Management
Stakeholder Engagement
Business Readiness
Process Improvement
Process Mapping
Impact Assessment
Gap Analysis
KPI Tracking
Project Delivery
Business And Technology Liaison
Workshop Facilitation
Conversion And Migration
Risk Mitigation
Communication
Transfer Agency

Visa sponsorship

Not detected in the job text

Keywords

Change Management
Change Plans
Stakeholder Engagement
Business Readiness
Impact Assessment
Adoption Tracking
Resistance Management
Business And Technology Alignment
Cross-Functional Workshops
Process Improvement
Process Mapping
Root Cause Analysis
KPIs
Automation
System Migrations
Platform Changes
Operating Model Transitions
Cutover
Hypercare
Gap Analysis
Business Cases
Project Delivery
Continuous Improvement
Transfer Agency
Operational Efficiency

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