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Added 11 mins ago
Supply Chain and Planning Manager
Schneider Electric
AB · Edmonton, AB
$114,750 to $162,000 CAD / year
Full-time
Join us as our Supply Chain & Planning Manager and help ensure the right materials are available at the right time to support our customers and operations.
Added 11 mins ago
Project Manager
ProFound Talent Inc.
AB · Edmonton, AB
Full-time
Success in this role requires strong financial acumen, comfort with technology (including MS Office and ERP systems), sharp critical thinking, and the ability to communicate clearly and…
Added 11 mins ago
Customer Sales and Service Representative
UFA Co-operative Ltd.
AB · Red Deer County, AB
Reporting to the Assistant Store Manager, the Customer Sales and Service Representative 1 (CSSR 1) is responsible for serving and assisting customers in the selection and purchase of goods…
Added 11 mins ago
Senior Manager Process Re-Engineering
RBC
Toronto, ON
Full-time
As the Senior Manager, Process Re-engineering, in Operations Process Engineering (OPE), you will report to the Director Operations Process Re-Engineering Practice & Optimization and play a…
Added 11 mins ago
Senior Manager, Corporate Card Vendor Programs
RBC
Toronto, ON
Full-time
…Analytics, Credit Card Fraud, Credit Card Management, Credit Card Operations, Credit Card Reconciliations, Credit Card Services, Credit Card Systems, Credit Markets, Critical Thinking,…
Added 11 mins ago
Senior Manager, Employee Expenses Category
RBC
Toronto, ON
Full-time
Lead the strategy and operations of RBC's corporate travel, corporate card, and employee expense applications portfolio. As the day-to-day owner of vendor relationships and expense…
Added 11 mins ago
Branch Manager (Lake Cowichan Branch)
First West
Lake Cowichan, BC
The Branch Manager is responsible for developing and directing the growth strategy and service portfolio goals for their assigned branch. This includes promoting assigned branch and Tru…
Added 11 mins ago
Systems Administrator-GCGCON
Great Canadian Entertainment
Toronto, ON
Under the general direction of the Manager, Systems and Infrastructure, the Systems Administrator is responsible for the implementation, administration, maintenance, monitoring, and support…
Added 11 mins ago
Equipment & Fleet Manager
The Sutherland Group of Companies
Castlegar, BC
Full-time
As Equipment & Fleet Manager, you will lead the maintenance strategy, fleet reliability, and equipment performance of our growing operation. Working closely with Operations, Equipment…
Added 11 mins ago
Manager, Custodial Services - 2026-038
The Regina Exhibition Association Limited
Regina, SK
Full-time
The Manager oversees daily custodial operations, ensuring service standards are met while fostering an exceptional guest experience. This position provides leadership, develops…
Added 11 mins ago
Food Services Manager
Chartwell
Markham, ON
Full-time
Are you passionate about creating exceptional dining experiences for seniors? As a Food Service Manager at Chartwell, you will lead a dedicated team to deliver high-quality meals and…
Added 25 mins ago
Senior Manager, Business Systems
Docker
Remote, Canada
Full-time · Remote
We're looking for a Senior Manager, Business Systems to lead our Salesforce development and administration team and drive the architecture, roadmap, and day-to-day operational health of our…
Added 40 mins ago
Manager, Custodial Services - 2026-038
Regina Exhibition Association Limited (REAL)
Regina, SK
Full-time
The Manager oversees daily custodial operations, ensuring service standards are met while fostering an exceptional guest experience. This position provides leadership, develops…
Added 40 mins ago
Regional Operations Manager - HVAC
BGIS
Montreal, QC
Full-time
The Regional Operations Manager – HVAC is responsible for the effective leadership, technical oversight, and operational performance of a skilled trades team with a strong concentration in…
Added 40 mins ago
Head of Retail
Shop Makers
Vancouver, BC
Full-time
As the Head of Retail, you will own the overall strategy and performance of Shop Makers' retail operations across Canada and the United States. All Regional Managers in the organization…
Added 40 mins ago
Facility Manager III
BGIS
Calgary, AB
Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 42 mins ago
F&B Supervisor
Renaissance Edmonton Airport Hotel
Edmonton, AB
…100-seat bar and restaurant. Work alongside our Beverage and Food Manager and fellow supervisors for a memorable dining and event experience to ensure every guest’s expectations are…
Added 56 mins ago
Senior Project Manager (Tech/IoT)
Blackstone Energy
Toronto, Ontario
Full-time
The Senior Project Manager ensures that all projects are delivered on time, within scope, and meet financial performance targets, while maintaining the highest levels of customer…
Added 56 mins ago
Construction Project Support
OLYMPIC HOMES
Winnipeg, MB
Full-time
Reporting to the Operations Manager, the Construction Project Support role is at the heart of our organization. You’ll play an important part in keeping projects moving smoothly and…
Added 1 hour ago
Field Service Coordinator
The Stevens Company
Surrey, BC
Full-time
· 2-3 years experience working in a Inventory control, customer care, service coordination or operations ideally within a medical or highly regulated distribution environment.
Added 1 hour ago
Finance Supervisor
Sysco Canada Inc.
AB · Alberta, Canada
Full-time
…distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the…
Added 1 hour ago
Merchandising Intern
ADM
Port Colborne, ON
Volunteer
The position teaches the basics of wheat flour milling by working alongside the location Commercial Manager and other related staff. Areas of concentration will include the scheduling of…
Added 1 hour ago
Commissioning Manager
Babcock Canada Inc.
Victoria, BC
Full-time
Our Canadian team combines their talent and expertise with deep global knowledge and experience from our operations in the United Kingdom, Europe, Australasia and Africa.
Added 1 hour ago
Janitorial Operations Supervisor
ISS
Coquitlam, BC
$63,000 to $70,000 CAD / year
…the facility team, and meet deliverables as set by the Site Operations Manager. Business continuity of services with effective team supervision and schedule management will be critical to…
Added 1 hour ago
Manager, Balance Sheet Analysis - Canadian Banking Finance
Scotiabank
Toronto, ON
Contributes to the overall success of Canadian Banking Finance, ensuring specific individual goals, plans, initiatives are executed/delivered in support of the team’s business strategies…

CGI

Chef(fe) d'équipe intégration, implantation

Montreal, QC, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

CGI Payroll Services Centre (PSC) offers all-in-one cloud-based solutions that simplify payroll and human capital management. We are proud of our strong client relationships, reflected in our exceptionally high customer satisfaction rate.

Every day, our associates help hundreds of clients process payroll for their employees across a wide range of industries. In this role, you will contribute to the success of local businesses as part of a dynamic team of more than 700 professionals serving 62,000 clients.

We are looking for a reliable and motivated individual. Are you ready to play a key role?

What's in It for You

Keep learning: we provide comprehensive paid training and ongoing payroll education specific to Canada.
Weekday daytime schedule, promoting a healthy work-life balance.

Work in an environment recognized as one of Canada's Best Workplaces.

Employee Assistance Program, health and wellness programs, comprehensive insurance coverage, and financial support for job-related studies.
Career development supported by a professional growth plan.
Access to the employee share purchase plan and profit-sharing program starting on your first day.
Benefits tailored to your needs, including flexible insurance coverage, telemedicine, and much more.

Your future duties and responsibilities

The Team Lead ensures the smooth execution of daily operational activities to maintain service continuity, achieve service level targets, and deliver a high-quality client experience. Acting as a resource person for support teams, the Team Lead oversees operational priorities, facilitates the resolution of issues affecting operations, and works closely with the Manager to optimize operations and support team members. The incumbent understands payroll concepts, terminology, and key payroll-related challenges.

Operations Management

Coordinate and monitor daily operations.
Ensure compliance with established operational procedures.
Monitor performance indicators and client service levels.
Interpret trends and identify the root causes of performance gaps based on volumes and available reports.
Identify operational issues and propose solutions.
Execute priorities and allocate work.
Perform initial troubleshooting for technical or operational issues.
Escalate incidents to the Manager when required.
Communicate important operational information, including processes, procedures, and quality standards.
Support the resolution of operational issues.
Coordinate year-end activities across different departments or business units.
Maintain the quality assurance program.
Client Experience and Quality
Support the implementation of new procedures and processes.
Provide managers with relevant information to support decision-making.
Contribute to identifying continuous improvement opportunities.
Assist in the execution of contingency plans during exceptional situations.
Maintain an understanding of policies, procedures, contractual obligations, and regulatory requirements.
Employee Support
Document and provide individual and team performance metrics.
Conduct call monitoring and prepare performance statistics.
Help maintain a collaborative and high-performing work environment.
Coordinate logistics related to onboarding new associates.
Provide first-level support to associates.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $60,000–$100,000. This role is an existing vacancy.

Required Qualifications To Be Successful In This Role

College diploma (DEC) in Administration, Human Resources, Finance, Accounting, Information Technology, or any equivalent combination of education and relevant experience.

Minimum of three (3) years of relevant payroll experience. Payroll certification, particularly through the National Payroll Institute (Canada), is considered an asset.

Relevant experience in the implementation, integration, or transformation of payroll solutions or in a related field.

Ability to coordinate and monitor various implementation and integration activities in collaboration with internal teams and clients.
Ability to support associates in their day-to-day activities and contribute to knowledge sharing and skills development.
Strong customer service orientation and excellent analytical, organizational, planning, and problem-solving skills.
Ability to contribute to a high-quality client experience, understand client needs and expectations, and participate in resolving implementation-related challenges.
Ability to collaborate effectively with clients and stakeholders to ensure deadlines, deliverables, and requirements are met.
Ability to monitor key performance indicators related to implementation activities, identify variances, and contribute to corrective action plans.
Strong focus on results, quality, and continuous improvement.
Personal competencies: influencing leadership, customer focus, results orientation, collaboration, communication, problem-solving, organizational skills, and adaptability.
Proficiency with the Microsoft Office Suite.
Fluency in both French and English, spoken and written.
Demonstrated openness to emerging technologies, particularly artificial intelligence, and willingness to contribute to their adoption and effective use within implementation and integration activities.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Coordinate daily payroll operations, monitor service levels and performance indicators, resolve or escalate operational issues, and support implementation and year-end activities. Support associates through performance monitoring, onboarding coordination, knowledge sharing, and first-level assistance while contributing to quality and continuous improvement.

Requirements

Requires a college diploma in a relevant field or equivalent education and experience, at least three years of relevant payroll experience, and experience related to payroll implementation, integration, or transformation. Candidates should have strong coordination, analytical, customer service, and problem-solving skills; Microsoft Office proficiency; fluency in written and spoken French and English; and openness to adopting emerging technologies, including AI.

Skills

Payroll Operations
Implementation Coordination
Integration
Operational Management
Client Service
Performance Monitoring
Root Cause Analysis
Problem-Solving
Continuous Improvement
Quality Assurance
Team Leadership
Employee Support
Project Coordination
Microsoft Office
Communication
French and English Fluency

Benefits

Paid Training
Ongoing Payroll Education
Weekday Daytime Schedule
Employee Assistance Program
Health and Wellness Programs
Comprehensive Insurance Coverage
Financial Support for Job-Related Studies
Career Development Plan
Employee Share Purchase Plan
Profit-Sharing Program
Flexible Insurance Coverage
Telemedicine

Visa sponsorship

Not detected in the job text

Keywords

Payroll
Payroll Operations
Payroll Implementation
Payroll Integration
Payroll Transformation
Human Capital Management
Service Level Targets
Performance Indicators
Root Cause Analysis
Operational Procedures
Quality Assurance
Continuous Improvement
Client Experience
Year-End Activities
Contingency Planning
Onboarding
Knowledge Sharing
National Payroll Institute
Microsoft Office Suite
Artificial Intelligence
French
English

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