CGI Payroll Services Centre (PSC) offers all-in-one cloud-based solutions that simplify payroll and human capital management. We are proud of our strong client relationships, reflected in our exceptionally high customer satisfaction rate.
Every day, our associates help hundreds of clients process payroll for their employees across a wide range of industries. In this role, you will contribute to the success of local businesses as part of a dynamic team of more than 700 professionals serving 62,000 clients.
We are looking for a reliable and motivated individual. Are you ready to play a key role?
What's in It for You
- Keep learning: we provide comprehensive paid training and ongoing payroll education specific to Canada.
- Weekday daytime schedule, promoting a healthy work-life balance.
Work in an environment recognized as one of Canada's Best Workplaces.
- Employee Assistance Program, health and wellness programs, comprehensive insurance coverage, and financial support for job-related studies.
- Career development supported by a professional growth plan.
- Access to the employee share purchase plan and profit-sharing program starting on your first day.
- Benefits tailored to your needs, including flexible insurance coverage, telemedicine, and much more.
Your future duties and responsibilities
The Team Lead ensures the smooth execution of daily operational activities to maintain service continuity, achieve service level targets, and deliver a high-quality client experience. Acting as a resource person for support teams, the Team Lead oversees operational priorities, facilitates the resolution of issues affecting operations, and works closely with the Manager to optimize operations and support team members. The incumbent understands payroll concepts, terminology, and key payroll-related challenges.
Operations Management
- Coordinate and monitor daily operations.
- Ensure compliance with established operational procedures.
- Monitor performance indicators and client service levels.
- Interpret trends and identify the root causes of performance gaps based on volumes and available reports.
- Identify operational issues and propose solutions.
- Execute priorities and allocate work.
- Perform initial troubleshooting for technical or operational issues.
- Escalate incidents to the Manager when required.
- Communicate important operational information, including processes, procedures, and quality standards.
- Support the resolution of operational issues.
- Coordinate year-end activities across different departments or business units.
- Maintain the quality assurance program.
- Client Experience and Quality
- Support the implementation of new procedures and processes.
- Provide managers with relevant information to support decision-making.
- Contribute to identifying continuous improvement opportunities.
- Assist in the execution of contingency plans during exceptional situations.
- Maintain an understanding of policies, procedures, contractual obligations, and regulatory requirements.
- Employee Support
- Document and provide individual and team performance metrics.
- Conduct call monitoring and prepare performance statistics.
- Help maintain a collaborative and high-performing work environment.
- Coordinate logistics related to onboarding new associates.
- Provide first-level support to associates.
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $60,000–$100,000. This role is an existing vacancy.
Required Qualifications To Be Successful In This Role
College diploma (DEC) in Administration, Human Resources, Finance, Accounting, Information Technology, or any equivalent combination of education and relevant experience.
Minimum of three (3) years of relevant payroll experience. Payroll certification, particularly through the National Payroll Institute (Canada), is considered an asset.
Relevant experience in the implementation, integration, or transformation of payroll solutions or in a related field.
- Ability to coordinate and monitor various implementation and integration activities in collaboration with internal teams and clients.
- Ability to support associates in their day-to-day activities and contribute to knowledge sharing and skills development.
- Strong customer service orientation and excellent analytical, organizational, planning, and problem-solving skills.
- Ability to contribute to a high-quality client experience, understand client needs and expectations, and participate in resolving implementation-related challenges.
- Ability to collaborate effectively with clients and stakeholders to ensure deadlines, deliverables, and requirements are met.
- Ability to monitor key performance indicators related to implementation activities, identify variances, and contribute to corrective action plans.
- Strong focus on results, quality, and continuous improvement.
- Personal competencies: influencing leadership, customer focus, results orientation, collaboration, communication, problem-solving, organizational skills, and adaptability.
- Proficiency with the Microsoft Office Suite.
- Fluency in both French and English, spoken and written.
- Demonstrated openness to emerging technologies, particularly artificial intelligence, and willingness to contribute to their adoption and effective use within implementation and integration activities.
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.
That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.
To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.
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