Jobs in Canada

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Added 2 months ago
KB
Dept Mgr Electrical/Plumbing/Hardware/Seasonal/Garden Centre
Kent Building Supplies
Gander, NL
- Full-time
Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.
Added 2 months ago
CH
Food & Beverage Manager
Concord Hospitality Enterprises
AB
- Full-time
ProServe certification required (or able to obtain)
Added 2 months ago
BL
Director of Client Services -Sales - Branded Promotional Merchandise
BDA, LLC
Waterloo, ON
- Full-time
You will be responsible for leading a team which may consist of National Account Director(s), National Account Manager(s), Account Manager(s) and Associate Account Manager(s), driving…
Added 2 months ago
JO
IT Business Operations Manager
JELD-WEN of Canada
Woodbridge, ON
- Full-time
The Plant Technology Manager (PTM) provides outstanding technology support to maintain smooth plant operations, supports plant users, and resolves incidents for desktops, laptops, tablets,…
Added 2 months ago
Associate (Manager), M&A (Montreal)
EY
Montreal, QC
To qualify for the role, you must have
Added 2 months ago
Senior Associate (Manager), M&A (Montreal)
EY
Montreal, QC
To qualify for the role, you must have
Added 2 months ago
C
Chef(fe) de service, service à la clientèle
CGI
Montreal, QC
- Full-time
The Customer service Manager is responsible for operational execution, team leadership, and people management. They translate the Director's strategic direction into concrete actions and…
Added 2 months ago
K
Associate Manager, Commercial Finance
KFC
Vaughan, ON
- Full-time
Hybrid work model (2-3 days per week in office)
Added 2 months ago
C
Associate Project Director - Construction Lead, for COWI in North America
COWI
Surrey, BC
- Full-time
Alongside the Construction Services Lead role, you will be tasked with developing and implementing strategic initiatives to improve the Company's project management practices and provide…
Added 2 months ago
C
Associate Project Director - Construction Lead, for COWI in North America
COWI
North Vancouver, BC
- Full-time
Alongside the Construction Services Lead role, you will be tasked with developing and implementing strategic initiatives to improve the Company's project management practices and provide…
Added 2 months ago
JI
Dept Mgr Electrical/Plumbing/Hardware/Seasonal/Garden Centre
J.D. Irving, Limited
Gander, NL
- Full-time
Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.
Added 2 months ago
Director of Client Services -Sales - Branded Promotional Merchandise
BDA
Waterloo, ON
You will be responsible for leading a team which may consist of National Account Director(s), National Account Manager(s), Account Manager(s) and Associate Account Manager(s), driving…
Added 2 months ago
IT Business Operations Manager
Jeld-Wen Inc.
Woodbridge, ON
The Plant Technology Manager (PTM) provides outstanding technology support to maintain smooth plant operations, supports plant users, and resolves incidents for desktops, laptops, tablets,…
Added 2 months ago
M
Associate Manager, Retail Franchise Activations
Mattel
Mississauga, ON
- $102,800 to $128,500 CAD / year
- Full-time
We are looking for a Retail Franchise Activations Associate Manager to join our Consumer Products Retail Franchise Activations team at our Mississauga, Ontario headquarters. This role…
Added 2 months ago
EV
Referral Relationship Manager
Ethos Veterinary Health
Langley (District), BC
- Full-time
Schedule: Approximately 40 hours per week, with an average of four days per week in the field and one administrative day at the hospital
Added 2 months ago
RM
Development Associate - Saskatoon
Ronald McDonald House Saskatchewan
Saskatoon, SK
- Full-time
As Ronald McDonald House Saskatchewan expands its presence across the province, they are adding a Development Associate to help bring the fundraising events and community initiatives that…
Added 2 months ago
RM
Development Associate - Regina
Ronald McDonald House Saskatchewan
Saskatoon, SK
- Full-time
As Ronald McDonald House Saskatchewan expands its presence across the province, they are adding a Development Associate to help bring the fundraising events and community initiatives that…
Added 2 months ago
Inventory Associate
Sonepar
Vaughan, ON
The Inventory Associate is responsible for ensuring the facilitation of the inventory process by handling returns, moving inventory, maintaining inventory accuracy, relocating inventory,…
Added 2 months ago
Warehouse Associate
Sonepar
Vaughan, ON
The Warehouse Associate supports overall warehouse operations with a primary focus on wire and cable cutting. This role is responsible for accurately cutting, spooling, packing, and…
Added 2 months ago
KB
Dept Mgr Building Materials/Yard/Drive Thru
Kent Building Supplies
Fredericton, NB
- Full-time
Partner with the Assistant Manager to support store-wide initiatives, uphold operational standards, and contribute to a positive team environment.
Added 2 months ago
Site WHS Manager II
Amazon
Brampton, ON
As a WHS Manager, you'll be the site's safety champion, leading our Global WHS Program implementation. You'll combine hands-on safety management with strategic thinking to protect our most…
Added 2 months ago
SC
General Manager Yellowknife - Relocation package available
Staples Canada
Yellowknife, NT
- Full-time
We are seeking a dynamic and strategic General Manager to lead our retail operations team and drive operational excellence. As a General Manager, you will champion our selling model,…
Added 2 months ago
SD
Front Store Manager, Salaried Full Time Day
Shoppers Drug Mart
Whitehorse, YT
- Full-time
Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award-winning national brand.…
Added 2 months ago
C
Senior Manager, Actuarial Client Pricing & Support
Co-operators
Burlington, ON · Guelph, ON · Mississauga, ON
- Full-time
Work Model: Hybrid (2 days in office)
Added 2 months ago
Associate Manager, New Verticals
DoorDash Canada
Vancouver, BC · Toronto, ON
We are hiring a data-driven and entrepreneurial Associate Manager, International New Verticals Strategy & Operations to lead strategy, experimentation, and go-to-market execution for…

CGI

Chef(fe) de service, service à la clientèle

Montreal, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English
Posted: Aug 21, 2026

Original job description

The client offers all in one cloud based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high.

Every day, our partners help hundreds of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over 700 professionals and 70,000 customers!

We are looking for a reliable and motivated individual. Are you ready to play a key role?

We are ready for you:

Work environment recognized as one of the best in the Canada (Great Place to Work certified);

Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your job related studies;

Career development supported by a professional development plan;

Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us;

Benefits that fit your needs: Flexible insurance plan, telemedicine, and more!

Your future duties and responsibilities

The Customer service Manager is responsible for operational execution, team leadership, and people management. They translate the Director's strategic direction into concrete actions and oversee the day to day operations of their department by engaging associates to achieve performance, quality, client service, and efficiency objectives. They implement organizational direction within their team while fostering associate development and ensuring compliance with organizational policies.

The Service Manager is a frontline manager who serves as the link between the strategy defined by the Director and operational execution. They have a strong understanding of key payroll concepts, terminology, and issues, enabling them to effectively lead teams, support the resolution of complex situations, and ensure the consistent application of practices.

On a Typical Day, You Will Perform the Following Responsibilities:

Operations Management

Plan, coordinate, and supervise the day to day activities of the department to ensure business continuity.

Ensure the achievement of service levels, key performance indicators, and operational objectives for the team.

Allocate resources and adjust priorities based on activity volumes and operational needs.

Ensure the consistent application of processes, procedures, and quality standards.

Identify performance gaps and implement appropriate corrective actions.

Understand and monitor performance dashboards and prepare required management reports.

Manage escalations related to technological or operational issues.

Client Experience and Quality

Identify and implement opportunities to continuously improve quality and client interactions.

Participate in the implementation of new processes, tools, or technologies.

Promote the optimal use of digital tools and automation solutions.

Identify and contribute to continuous improvement and transformation initiatives within the department.

Ensure compliance with applicable policies, procedures, regulatory requirements, and contractual obligations.

Implement contingency plans during exceptional situations and ensure continuity of operations within the department.

Implement quality assurance programs.

Report and communicate client expectations and pain points.

Maintain the appropriate balance between client experience, associate experience, and the achievement of KPIs.

Associate Management

Lead, engage, and support associates under their responsibility.

Provide regular coaching to develop skills and foster continuous improvement.

Be responsible for succession planning.

Contribute to achieving associate satisfaction and retention targets.

Establish individual objectives, monitor progress, and conduct performance evaluations.

Manage attendance, schedules, vacation planning, and staffing replacement needs.

Participate in the recruitment, selection, onboarding, and integration of new associates.

Manage performance, disciplinary, and employee relations matters in collaboration with the Director.

Foster a respectful, inclusive, and engaging work environment.

Financial Management

Understand the day to day operational factors within the team that have a financial impact.

Understand operational budgets and ensure the efficient use of human, financial, and technological resources.

Position Requirements

College diploma (DEC) in Business Administration, Human Resources, Finance, Accounting, Information Technology, or any other relevant combination of education and experience.

Minimum of five (5) years of experience in the payroll field. Payroll certification, such as certification through the National Payroll Institute (Canada), is considered a strong asset.

Minimum of three to five (3–5) years of experience in a management role within a contact centre environment.

Demonstrated ability to contribute to the development of team members.

Strong client service orientation, with solid analytical, synthesis, and planning skills.

Demonstrated ability to deliver a high quality client experience, monitor client satisfaction and quality indicators, and implement required improvement actions.

Results oriented, with a strong focus on continuous improvement.

Advanced proficiency in the Microsoft Office suite.

Excellent proficiency in both French and English, written and spoken (essential).

Personal competencies: leadership, client orientation, results orientation, communication, problem solving, and adaptability.

Demonstrate openness to emerging technologies, particularly artificial intelligence, and act as a change ambassador by prom

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply on LinkedIn About employer

More about this job

Responsibilities

The Customer Service Manager oversees daily operations, team leadership, and operational execution to achieve performance and quality objectives. They act as the link between strategic direction and operational execution, managing associate development and client experience.

Requirements

Requires a college diploma in Business, HR, Finance, or IT, with at least five years of payroll experience and three to five years of management experience in a contact center. Proficiency in both French and English is essential.

Skills

Operations Management
Team Leadership
People Management
Payroll Concepts
Client Service Orientation
Analytical Skills
Planning Skills
Continuous Improvement
Microsoft Office
Bilingual French and English
Problem Solving
Adaptability
Coaching
Performance Management
Recruitment
Financial Management

Benefits

Employee Assistance Program
Health And Wellness Program
Comprehensive Insurance Coverage
Financial Assistance For Job Related Studies
Professional Development Plan
Share Purchase Plan
Profit Participation Plan
Flexible Insurance Plan
Telemedicine

Visa sponsorship

Not detected in the job text

Keywords

Payroll
Human Capital Management
Contact Centre
KPIs
National Payroll Institute
Quality Assurance
Operational Execution
Succession Planning
Digital Tools
Automation
Artificial Intelligence
Change Management
Business Administration
Human Resources
Finance
Accounting
Information Technology
Client Experience
Performance Dashboards
CGI

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Jobs in Canada