Jobs in Canada

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Added 2 months ago
SM
Associate Director, Client Data & Analytics - SLC Management
SLC Management
Toronto, ON · Waterloo, ON · Sun Life Toronto One York
- Full-time
Associate Director, Client Data & Analytics – SLC Management
Added 3 months ago
CG
Director, Business Development - Corporate Business & Industry Hospitality
Compass Group Canada
Calgary, AB
- Full-time
…transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a…
Added 2 months ago
CF
Digital Marketing Coordinator
CI Financial
Toronto, ON
- Full-time
…In this role, the successful candidate will report into the Associate Director, Digital Marketing and will work within the marketing group on the strategic creative development and…
Added 2 months ago
IB
Associate Director, Stewardship
IVEY BUSINESS SCHOOL FOUNDATION
London, ON
- $85,309 to $106,636 CAD / year
- Full-time
- Contract
Reporting to the Director of Development, the Associate Director, Stewardship, is responsible for building and executing a comprehensive donor relations strategy to steward significant…
Added 2 months ago
Project Engineer - Pressure Vessel/Nuclear Manufacturing
BWXT
Cambridge, ON
…overseeing tasks such as spare material ordering and heat exchanger management. You will provide guidance to Component Engineering staff and collaborate closely with Project Managers,…
Added 2 months ago
UO
Tenure-track position in Neuromotor Control and Motor Learning
University of Ottawa
Ottawa, ON
- Full-time
Title of the positions: Assistant professor (Associate or Full Professor under certain conditions)
Added 2 months ago
Talent Solutions Cross Functional AI Product Owner - Associate Director
EY
Toronto, ON
Strong product ownership or product management experience within complex enterprise environments.
Added 2 months ago
A
Associate Director, Global External Manufacturing and Supply
Apotex
Toronto, ON · North York, ON
- $126,425.43 to $176,425.43 CAD / year
The Global External Manufacturing Associate Director oversees and optimizes partnerships with external manufacturing and supply partners, including Contract Manufacturing Organizations…
Added 2 months ago
IB
Manager, Marketing
IVEY BUSINESS SCHOOL FOUNDATION
London, ON
- $74,800 to $93,551 CAD / year
- Full-time
- Contract
Oversee customer feedback surveys in collaboration with the Associate Director, Business Development, leveraging insights to refine messaging, digital experiences, and customer journey…
Added 2 months ago
C
Associate Director of Building, Ag & Energy
Co-op
Vermilion, AB
- Full-time
Cornerstone Co-op is hiring an Associate Director of Building, Ag & Energy located in either St. Paul, AB or Vermilion, AB. Housing may be available. This position will oversee the…
Added 2 months ago
GU
Admissions Advisor (Medical) - Toronto
Global University Systems (GUS)
Toronto, ON
- Full-time
This position reports to the Associate Director and will directly represent the university / college brand.
Added 2 months ago
FR
Condominium Manager
FirstService Residential Canada
Toronto, ON
- Full-time
FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United…
Added 2 months ago
RN
Implementation Science Manager
Registered Nurses' Association of Ontario (RNAO)
Toronto, ON
- Full-time
Contribute to the development of funding proposals in collaboration with the Director and/or Associate Director(s).
Added 2 months ago
CH
PSG Technologist (R) - Full Time - HAMILTON NEW JERSEY
Capital Health (US)
Hamilton, ON
- Full-time
…of hire. Graduation from a CAAHEP accredited certification program or Associate's degree…
Added 2 months ago
MC
Associate Manager , Retail Franchise Activations
Mattel Canada
Mississauga, ON
- $102,800 to $128,500 CAD / year
- Full-time
We are looking for a Retail Franchise Activations Associate Manager to join our Consumer Products Retail Franchise Activations team at our Mississauga, Ontario headquarters. This role…
Added 2 months ago
QUALITY COORDINATOR
RailWorks
Guelph, ON
Must possess a sound judgment with developed organizational, interpersonal, oral/written communication, and analytical/problem solving skills · Must have a valid driving license with a clean driving record and ability to travel as required
Added 2 months ago
P&
Gestionnaire principal, Flux de matériaux intégrés | Senior Manager, Integrated Material Flow
Pratt & Whitney
Longueuil, QC
- Full-time
Added 2 months ago
A
Directeur Adjoint Pharmacométricien (AD Pharmacometrician)
Allucent
Montreal, QC
- Full-time
Step into a role where science meets strategy and your expertise shapes the future of drug development. As an Associate Director (AD) Pharmacometrician, you'll lead high-impact modeling and…
Added 2 months ago
CD
Clinical Manager
Child Development Institute
Toronto, ON
- $94,000 to $111,000 CAD / year
- Full-time
We are seeking a Clinical Manager to oversee the daily management, operations and implementation of CDI’s clinical SNAP® child and parent programs, ensuring the continued delivery of…
Added 6 months ago
SI
Senior Data Developer
Shannex Incorporated
Halifax, NS
- Full-time
Reporting to the Director of Analytics and Innovation, the Senior Data Developer is a senior technical role responsible for building and optimizing the organization’s data platform to…
Added 2 months ago
TH
Associate Clinical Director (Practice Ready Assessment - BC)
The Health Employers Association of BC
Vancouver, BC
- Contract
The Associate Clinical Director will work as part of a Clinical Leadership team supporting PRA-BC, reporting to a Clinical Director and working alongside a team of Associates. Together, and…
Added 2 months ago
Program Administrator, Postgraduate Medical Education
University of Saskatchewan
Saskatoon, SK
Nature of Work: Reporting to the PGME Manager and accountable to each Program Director, PGME Manager and Associate Dean, PGME, this position interacts with a diverse group of individuals…
Added 2 months ago
C
Chef(fe) de service, service à la clientèle
CGI
Montreal, QC
- Full-time
The Customer service Manager is responsible for operational execution, team leadership, and people management. They translate the Director's strategic direction into concrete actions and…
Added 2 months ago
O
Senior Analyst, Compliance Operations
OMERS
Toronto, ON · Head Office Toronto
- $72,000 to $108,000 CAD / year
- Full-time
This role reports to the Associate Director, Compliance Operations and supports the management and administration of the OMERS policy program. This position is important because it helps…
Added 2 months ago
K
Associate Manager, Commercial Finance
KFC
Vaughan, ON
- Full-time
Hybrid work model (2-3 days per week in office)

CGI

Chef(fe) de service, service à la clientèle

Montreal, QC, Canada

Full-time

Apply on LinkedIn About employer

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Job details

Job type: Full-time
Posting language: English
Posted: Aug 21, 2026

Original job description

The client offers all in one cloud based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high.

Every day, our partners help hundreds of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over 700 professionals and 70,000 customers!

We are looking for a reliable and motivated individual. Are you ready to play a key role?

We are ready for you:

Work environment recognized as one of the best in the Canada (Great Place to Work certified);

Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your job related studies;

Career development supported by a professional development plan;

Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us;

Benefits that fit your needs: Flexible insurance plan, telemedicine, and more!

Your future duties and responsibilities

The Customer service Manager is responsible for operational execution, team leadership, and people management. They translate the Director's strategic direction into concrete actions and oversee the day to day operations of their department by engaging associates to achieve performance, quality, client service, and efficiency objectives. They implement organizational direction within their team while fostering associate development and ensuring compliance with organizational policies.

The Service Manager is a frontline manager who serves as the link between the strategy defined by the Director and operational execution. They have a strong understanding of key payroll concepts, terminology, and issues, enabling them to effectively lead teams, support the resolution of complex situations, and ensure the consistent application of practices.

On a Typical Day, You Will Perform the Following Responsibilities:

Operations Management

Plan, coordinate, and supervise the day to day activities of the department to ensure business continuity.

Ensure the achievement of service levels, key performance indicators, and operational objectives for the team.

Allocate resources and adjust priorities based on activity volumes and operational needs.

Ensure the consistent application of processes, procedures, and quality standards.

Identify performance gaps and implement appropriate corrective actions.

Understand and monitor performance dashboards and prepare required management reports.

Manage escalations related to technological or operational issues.

Client Experience and Quality

Identify and implement opportunities to continuously improve quality and client interactions.

Participate in the implementation of new processes, tools, or technologies.

Promote the optimal use of digital tools and automation solutions.

Identify and contribute to continuous improvement and transformation initiatives within the department.

Ensure compliance with applicable policies, procedures, regulatory requirements, and contractual obligations.

Implement contingency plans during exceptional situations and ensure continuity of operations within the department.

Implement quality assurance programs.

Report and communicate client expectations and pain points.

Maintain the appropriate balance between client experience, associate experience, and the achievement of KPIs.

Associate Management

Lead, engage, and support associates under their responsibility.

Provide regular coaching to develop skills and foster continuous improvement.

Be responsible for succession planning.

Contribute to achieving associate satisfaction and retention targets.

Establish individual objectives, monitor progress, and conduct performance evaluations.

Manage attendance, schedules, vacation planning, and staffing replacement needs.

Participate in the recruitment, selection, onboarding, and integration of new associates.

Manage performance, disciplinary, and employee relations matters in collaboration with the Director.

Foster a respectful, inclusive, and engaging work environment.

Financial Management

Understand the day to day operational factors within the team that have a financial impact.

Understand operational budgets and ensure the efficient use of human, financial, and technological resources.

Position Requirements

College diploma (DEC) in Business Administration, Human Resources, Finance, Accounting, Information Technology, or any other relevant combination of education and experience.

Minimum of five (5) years of experience in the payroll field. Payroll certification, such as certification through the National Payroll Institute (Canada), is considered a strong asset.

Minimum of three to five (3–5) years of experience in a management role within a contact centre environment.

Demonstrated ability to contribute to the development of team members.

Strong client service orientation, with solid analytical, synthesis, and planning skills.

Demonstrated ability to deliver a high quality client experience, monitor client satisfaction and quality indicators, and implement required improvement actions.

Results oriented, with a strong focus on continuous improvement.

Advanced proficiency in the Microsoft Office suite.

Excellent proficiency in both French and English, written and spoken (essential).

Personal competencies: leadership, client orientation, results orientation, communication, problem solving, and adaptability.

Demonstrate openness to emerging technologies, particularly artificial intelligence, and act as a change ambassador by prom

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply on LinkedIn About employer

More about this job

Responsibilities

The Customer Service Manager oversees daily operations, team leadership, and operational execution to achieve performance and quality objectives. They act as the link between strategic direction and operational execution, managing associate development and client experience.

Requirements

Requires a college diploma in Business, HR, Finance, or IT, with at least five years of payroll experience and three to five years of management experience in a contact center. Proficiency in both French and English is essential.

Skills

Operations Management
Team Leadership
People Management
Payroll Concepts
Client Service Orientation
Analytical Skills
Planning Skills
Continuous Improvement
Microsoft Office
Bilingual French and English
Problem Solving
Adaptability
Coaching
Performance Management
Recruitment
Financial Management

Benefits

Employee Assistance Program
Health And Wellness Program
Comprehensive Insurance Coverage
Financial Assistance For Job Related Studies
Professional Development Plan
Share Purchase Plan
Profit Participation Plan
Flexible Insurance Plan
Telemedicine

Visa sponsorship

Not detected in the job text

Keywords

Payroll
Human Capital Management
Contact Centre
KPIs
National Payroll Institute
Quality Assurance
Operational Execution
Succession Planning
Digital Tools
Automation
Artificial Intelligence
Change Management
Business Administration
Human Resources
Finance
Accounting
Information Technology
Client Experience
Performance Dashboards
CGI

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Jobs in Canada