Customer Service Manager
- Montréal, QC, Canada
Full-time
Applications open in a new tab.
Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
The client offers all in one cloud based solution that simplifies Payroll and Human Capital Management. We are proud of our privileged relationships with clients, and their satisfaction rate is very high.Every day, our partners help hundreds of customers pay their employees in different industries. In this role, you will contribute to the success of local businesses within a dynamic team, with over 700 professionals and more than 70,000 customers!We are looking for a reliable and motivated individual. Are you ready to play a key role?
We are ready for you:
Work environment recognized as one of the best in the Canada (Great Place to Work certified)
Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your job related studies
Career development supported by a professional development plan
Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us
Benefits that fit your needs: Flexible insurance plan, telemedicine, and more!
The Payroll Service Centre provides all-in-one cloud solutions that simplify payroll and human capital management. We are proud of our strong client relationships, as reflected in our very high client satisfaction rate.
Every day, our associates help thousands of clients across various industries process their employees' payroll. In this role, you will contribute to the success of local businesses as part of a dynamic team of more than 700 professionals serving over 70,000 clients!
We are looking for a reliable and motivated individual. Are you ready to play a key role?
We Are Ready for You
- A work environment recognized as one of the best in Canada (Great Place to Work certification)
- Employee assistance program, health and wellness programs, comprehensive insurance coverage, and financial assistance for job-related education
- Career development supported by a professional development plan
- Access to the employee share purchase plan and profit-sharing plan from day one
- Benefits that adapt to your needs: flexible insurance plan, telemedicine, and much more!
The Manager is responsible for operational execution, team leadership, and people management. They translate the Director's direction into concrete actions and oversee the day-to-day operations of their department by engaging associates to achieve performance, quality, customer service, and efficiency objectives.
The Manager implements the established direction within their team while supporting associate development and ensuring compliance with organizational policies. As a front-line manager, they serve as the link between the strategy established by the Director and operational execution.
The Manager has a strong understanding of payroll concepts, terminology, and key issues, enabling them to effectively lead teams, support the resolution of complex situations, and ensure the consistent application of practices.
We are looking for a reliable and motivated individual. Are you ready to play a key role?
We are ready for you:
Work environment recognized as one of the best in the Canada (Great Place to Work certified)
Employee Assistance Program, Health and Wellness program, comprehensive insurance coverage, financial assistance for your job related studies
Career development supported by a professional development plan
Access to our Share Purchase Plan and Profit Participation Plan as of your first day with us
Benefits that fit your needs: Flexible insurance plan, telemedicine, and more!
The Payroll Service Centre provides all-in-one cloud solutions that simplify payroll and human capital management. We are proud of our strong client relationships, as reflected in our very high client satisfaction rate.
Every day, our associates help thousands of clients across various industries process their employees' payroll. In this role, you will contribute to the success of local businesses as part of a dynamic team of more than 700 professionals serving over 70,000 clients!
We are looking for a reliable and motivated individual. Are you ready to play a key role?
We Are Ready for You
- A work environment recognized as one of the best in Canada (Great Place to Work certification)
- Employee assistance program, health and wellness programs, comprehensive insurance coverage, and financial assistance for job-related education
- Career development supported by a professional development plan
- Access to the employee share purchase plan and profit-sharing plan from day one
- Benefits that adapt to your needs: flexible insurance plan, telemedicine, and much more!
The Manager is responsible for operational execution, team leadership, and people management. They translate the Director's direction into concrete actions and oversee the day-to-day operations of their department by engaging associates to achieve performance, quality, customer service, and efficiency objectives.
The Manager implements the established direction within their team while supporting associate development and ensuring compliance with organizational policies. As a front-line manager, they serve as the link between the strategy established by the Director and operational execution.
The Manager has a strong understanding of payroll concepts, terminology, and key issues, enabling them to effectively lead teams, support the resolution of complex situations, and ensure the consistent application of practices.
We are looking for a reliable and motivated individual. Are you ready to play a key role?
More about this job
Responsibilities
The Customer Service Manager will lead a team, carry out the Director's plans and oversee daily operations. They will support staff development, help resolve complex payroll situations and make sure practices and policies are followed consistently.
Requirements
Candidates need a sound understanding of payroll concepts and terminology, along with the ability to lead people and manage operations. The posting asks for a reliable, motivated individual who can serve as the link between strategy and execution.
Skills
- Team leadership
- People management
- Operational management
- Payroll concepts
- Payroll terminology
- Customer service management
- Performance management
- Quality assurance
- Efficiency improvement
- Staff coaching and development
- Policy compliance
- Complex issue resolution
- Cloud payroll systems
- Human capital management
Benefits
- Employee assistance program
- Health and wellness program
- Comprehensive insurance coverage
- Financial assistance for job-related studies
- Professional development plan
- Share purchase plan
- Profit participation plan
- Flexible insurance plan
- Telemedicine
Categories
- Customer Service & Support
- Management & Leadership
- Software
- Technology
- Human Resources
Keywords
- Customer Service Manager
- customer service management
- team leadership
- people management
- payroll
- payroll services
- human capital management
- HCM
- cloud payroll
- operations management
- front-line management
- performance management
- quality management
- client satisfaction
- staff development
- CGI
- Canada
- Agile
- Great Place to Work
Seniority
Manager
Perks
- Flexible hours
- Stock or equity
- Wellness program
Languages
- English