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Added 2 mins ago
AC
Member Service Representative I (Full-Time, 13 Month Term) Oakbank
Access Credit Union
Oakbank, MB
- Full-time
…professional manner, referring more complex issues to the appropriate person or department. Transactions may include deposits, withdrawals, loans and utility payments, money orders, credit…
Added 2 mins ago
W
Software Development Engineer in Test, Evisort AI
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best…
Added 17 mins ago
C&
Business Intelligence Analyst - Data and Automation
Communications & Power Industries (CPI)
Georgetown, ON
- $86,000 CAD / year
- Full-time
Coordinate with local and corporate IT on access, credentials, security, and infrastructure.
Added 17 mins ago
SH
Manager, Analytics, Revenue, and Software Development
Scarborough Health Network
EO Head Office
- Full-time
Ensure software development follows sound practices for the software development lifecycle, source control, code review, security, testing and documentation
Added 17 mins ago
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Montreal, QC · Quebec, QC
Experience with Workday reporting, calculated fields or security configuration.
Added 17 mins ago
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Winnipeg, MB
…candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of…
Added 17 mins ago
Registered Nurse (N2) - Operating Room - Repost
Winnipeg Regional Health Authority
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…candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of…
Added 17 mins ago
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…candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of…
Added 17 mins ago
Licensed Practical Nurse (LPN) - 5S FM Sub Acute - Repost
Winnipeg Regional Health Authority
Winnipeg, MB
…candidate will be responsible for any service charges incurred. A security check is considered current if it was obtained no more than six (6) months prior to the start of…
Added 17 mins ago
G
Head of Sales
GREENTEC
Cambridge, ON
- Full-time
Exceptional skills in person, over the phone, and via email; comfortable presenting to C-suite executives.
Added 17 mins ago
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Added 17 mins ago
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Case Worker - HART Hub - 2 Weekend Vacancies (12-hour Overnight/evening) - TPT
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Added 17 mins ago
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Application Analyst - C / Sybase
Radiant Systems Solutions, Inc
AB · Edmonton, AB
- Contract
In the event that, the Contractor’s resources are directed to work in-person, the Province shall provide the requisite office space, furniture and office supplies. However, the Contractor…
Added 17 mins ago
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Burlington, ON
- $22.28 CAD / hour
- Full-time
…paced atmosphere. We are looking for a positive, energetic person who is highly motivated and wants to work in a team…
Added 17 mins ago
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Added 17 mins ago
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Set up, manage, and secure user and system-level permissions in line with organizational security policies.
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Calgary, AB
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Our ideal candidate will be a reliable and responsible person who can work efficiently in a team atmosphere, using their knowledge and skills to achieve the task at hand. A safe…
Added 32 mins ago
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Added 47 mins ago
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Added 47 mins ago
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Added 47 mins ago
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Added 47 mins ago
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…Server, T-SQL, relational database modelling, performance tuning, security, and backup and…
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CGI

Desktop Technician

Red Deer, AB, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 29, 2026
Experience: Proven experience as a Desktop Support Technician. (3+ years)
Posting language: English
Posted: Oct 30, 2026

Original job description

Position Description

This position will be responsible for daily operational duties as a Desktop Support Technician. Duties will include deployments of computers and computer peripherals. Troubleshooting and incident resolution of issues submitted by End Users both from a software and hardware perspective (including Operation Systems, Desktop Applications, Desktops, Laptops, Surface Pro Tablets, etc.) Assisting to troubleshoot and resolve issues with simple network, voice, server and meeting room related issues as a Smarthands resource.

Your future duties and responsibilities

Your future duties and responsibilities

Perform installation of Desktop Software, Desktops, Laptops, Tablets Surface Pros and

various peripherals

Troubleshooting common issues with Desktop Software and Operating Systems
Repair and replace components in warranty and non warranty hardware (Desktops, Laptops,

Tablets Surface Pros, Peripherals)

Perform End User moves from various office locations including all computer related hardware and peripherals
Assist with troubleshooting and resolution of issues with simple network, voice, server and meeting room related issues as a Smarthands resource (hands and feet)
Coordinating work with Client and Third Party Vendors
Management of Desktop Hardware Configuration Management Databases (updating location and asset information)
On Call / Standby relating to high priority Deskside, Network, Hosting incidents afterhours

Required Qualifications:

Strong experience with Windows operating systems (7, 10, 11).
Strong experience troubleshooting and resolving issues with desktop hardware and peripherals from manufacturers such as Hewlett Packard, Dell, and Microsoft.
Experience in providing in person and remote troubleshooting of desktop software.
Experience providing Smarthands assistance in network, storage, and meeting room support services.
Knowledge in handling devices like routers, switches, wireless access points, and meeting room equipment (speakers, microphones, televisions, touch panels, etc.).
IT Security knowledge a benefit : intermediate to high understanding of security aspects
Knowledge and experience using imaging tools and supporting users with new images.

Required Qualifications To Be Successful In This Role

Professional Requirements:

An Associate's or Bachelor's degree in Computer Science or a related field.
Strong customer service skills, both in person and over the phone.
Strong teamwork ethics.
Highly organized with strong time management skills.
Strong ticket management abilities.
Thought leadership regarding issues and observations in the environment.
Initiative, autonomy, and a strong sense of urgency.
Proven experience as a Desktop Support Technician. (3+ years)
Excellent knowledge of hardware, software, and computer networks.
Strong problem solving and troubleshooting skills.
Ability to work independently and as part of a team.
Excellent communication and customer service skills, dealing with all levels within an organization.
Knowledge of scripting and automation tools (preferred).

Preferred Requirements:

Knowledge of ITIL is an asset.
Network, Storage, and Meeting Room Support experience and certification are an asset.
A+ Certification is an asset.
Experience with Trustwave

Required Qualifications:

Strong experience with Windows operating systems (7, 10, 11).
Strong experience troubleshooting and resolving issues with desktop hardware and peripherals from manufacturers such as Hewlett Packard, Dell, and Microsoft.
Experience in providing in person and remote troubleshooting of desktop software.
Experience providing Smarthands assistance in network, storage, and meeting room support services.
Knowledge in handling devices like routers, switches, wireless access points, and meeting room equipment (speakers, microphones, televisions, touch panels, etc.).
IT Security knowledge a benefit : intermediate to high understanding of security aspects
Knowledge and experience using imaging tools and supporting users with new images.

Professional Requirements:

An Associate's or Bachelor's degree in Computer Science or a related field.
Strong customer service skills, both in person and over the phone.
Strong teamwork ethics.
Highly organized with strong time management skills.
Strong ticket management abilities.
Thought leadership regarding issues and observations in the environment.
Initiative, autonomy, and a strong sense of urgency.
Proven experience as a Desktop Support Technician. (3+ years)
Excellent knowledge of hardware, software, and computer networks.
Strong problem solving and troubleshooting skills.
Ability to work independently and as part of a team.
Excellent communication and customer service skills, dealing with all levels within an organization.
Knowledge of scripting and automation tools (preferred).

Preferred Requirements:

Knowledge of ITIL is an asset.
Network, Storage, and Meeting Room Support experience and certification are an asset.
A+ Certification is an asset.
Experience with Trustwave

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $35.000–75,000$. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Deploy and configure desktops, laptops, tablets, software, and peripherals; troubleshoot user issues and repair or replace hardware. Provide hands-on support for basic network, voice, server, storage, and meeting room issues, maintain hardware asset records, coordinate with vendors, and participate in after-hours on-call support.

Requirements

Requires at least three years of desktop support experience, strong Windows and hardware troubleshooting skills, experience with in-person and remote software support, and familiarity with imaging tools and smart-hands support. An associate or bachelor's degree in computer science or a related field is required, along with strong customer service, communication, organization, and problem-solving skills; ITIL, A+, and related support certifications are assets.

Skills

Windows Operating Systems
Desktop Hardware Troubleshooting
Peripheral Support
Operating System Support
Computer Imaging
Network Support
Storage Support
Meeting Room Support
Hardware Repair
Asset Management
Ticket Management
Customer Service
Incident Resolution
IT Security
Scripting And Automation

Visa sponsorship

Not detected in the job text

Keywords

Windows 7
Windows 10
Windows 11
Desktop Support
Desktop Applications
Desktops
Laptops
Surface Pro Tablets
Computer Peripherals
Hardware Repair
Computer Imaging
Routers
Switches
Wireless Access Points
Meeting Room Equipment
Network Support
Storage Support
Voice Support
Server Support
IT Security
Asset Management
Ticket Management
Incident Resolution
ITIL
A+ Certification
Trustwave
Scripting
Automation
Smart Hands

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