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Added 13 mins ago
CA
Saw Operator (Metal)
Can Art Aluminum Extrusion
Brampton, ON
- $23.8 to $26.62 CAD / hour
- Full-time
Employee Assistance Program (EAP) – confidential support whenever you need it.
Added 13 mins ago
CA
Tool Room Attendant
Can Art Aluminum Extrusion
Brampton, ON
- $22.95 to $23.45 CAD / hour
- Full-time
Employee Assistance Program (EAP) – confidential support whenever you need it.
Added 13 mins ago
CA
Maintenance Electrician (422A Certified)
Can Art Aluminum Extrusion
Mississauga, ON
- $43 to $45 CAD / hour
- Full-time
Employee Assistance Program (EAP) – confidential support whenever you need it.
Added 13 mins ago
CO
Job ID #32271: Lodge Clerk - All Upcoming Vacancies
City of Hamilton
Hamilton, ON
- Full-time
Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on October 21, 2026.
Added 13 mins ago
S
Security Officer - 1 PT
SIGA
Carlyle, SK
- Part-time
Applicants should note that SIGA does not currently participate in the Saskatchewan Immigrant Nominee Program (SINP) for this type of position and will not support a SINP Job Approval.
Added 13 mins ago
JI
Seasonal Sales Associate
J.D. Irving, Limited
Summerside, PE
- Part-time
…invisible, temporary, or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
Added 13 mins ago
M
Data Specialist
McKesson
Mississauga, ON
- Full-time
McKesson Provider Solutions is seeking a highly motivated and hands-on Data Specialist to support the design, development, and optimization of enterprise-scale healthcare data platforms.…
Added 13 mins ago
SL
Financial Planner, EFPS
Sun Life
BC · Toronto, ON · Waterloo, ON · British Columbia Telecommuters
- Full-time
When you join Sun Life, you'll work with passionate colleagues and empowering leaders who support your growth and celebrate your contributions, so you can make a meaningful difference in…
Added 13 mins ago
M
Technical Delivery Manager
McKesson
Mississauga, ON
- Full-time
Drive change management and support user adoption through communication and training initiatives
Added 13 mins ago
Analyste de solutions clients / Customer Solution Analyst
OPAL-RT
Montreal, QC
Préparer les appels techniques en développant des démonstrations de produit, en préparant un support visuel (ex. diapositives, vidéos) convaincant et en maîtrisant les sujets abordés:…
Added 13 mins ago
CO
Client Services Supervisor
City of Burnaby
Burnaby, BC · *City of Burnaby, BC
- Full-time
- Temporary
…receive a confirmation email within one hour of submitting your application online at www.burnaby.ca/careers. We thank all applicants for their interest; however, only those considered for…
Added 13 mins ago
MM
Part-Time Financial Service Representative
Money Mart
The Pas, MB
- Part-time
Financial Service Representatives support Money Mart customers by understanding their financial needs and connecting them with suitable products and services. In this role, Team Members…
Added 13 mins ago
Intern - Software Engineer, Winter 2027
EQ Bank | Canada's Challenger Bank
Toronto, ON
Contribute to technical documentation and assist with ongoing application support
Added 13 mins ago
Financial Service Representative
Money Mart
Richmond, BC
Financial Service Representatives support Money Mart customers by understanding their financial needs and connecting them with suitable products and services. In this role, Team Members…
Added 13 mins ago
Financial Service Representative
Money Mart
Cambridge, ON
Financial Service Representatives support Money Mart customers by understanding their financial needs and connecting them with suitable products and services. In this role, Team Members…
Added 13 mins ago
H
Continuing Care Assistant
HealthCareersInSask.ca
Regina, SK
- Part-time
…Special Care Home is to provide in the Spirit of Christ, care and support for the well-being of residents, clients, their families and staff." Vision Statement "The Salvation Army William…
Added 13 mins ago
D
Senior Data Scientist
dentsu
Toronto, ON
- Full-time
…scaled network offering of talent, capabilities, and services to support, grow and transform the world’s leading advertisers. Working together as the most integrated network, dentsu Media…
Added 13 mins ago
YH
Medical Department Charge - Medical Surgical - Regular Part Time
Yukon Hospital
Whitehorse, YT
- Part-time
Thorough understanding of the standards of nursing practice and their application within a fast paced, high-acuity Medical/Surgical care setting.
Added 13 mins ago
D
Patient Care Coordinator - Dawson Dental - Treehouse Dental Care (Toronto)
dentalcorp
Toronto, ON · Dawson Dental - Treehouse Dental Care (Toronto)
- Full-time
Application Information: Candidates must be legally authorized to work in Canada. We are committed to building a workforce that reflects the diversity of the communities and patients we…
Added 13 mins ago
GO
Senior Research and Data Analyst
Government of New Brunswick
Fredericton, NB
- Full-time
…receive compensation data from employers across the province, support those employers in reporting accurately, and publish what the data shows about wage gaps in New…
Added 13 mins ago
CO
Truck and Transport Mechanic (Service Tech I)
City of Fredericton
Fredericton, NB
- Full-time
…position. Additional valued qualifications may strengthen an application but are not…
Added 13 mins ago
C
Executive Assistant
CIBC
Toronto, ON
- Full-time
…responsible for managing the day-to-day administrative activities in support of Executives ensuring the department operates in an efficient manner. The role applies strong administration…
Added 13 mins ago
C
Director, Advanced Network Planning
Ciena
Ottawa, ON
- Full-time
…will guide a team of highly qualified network analysts who support Ciena’s largest customers on tactical and strategic network planning initiatives. The role also shapes the Navigator…
Added 13 mins ago
C
Client Service Representative - (Bilingual English & French)
CIBC
Hawkesbury, ON
- Part-time
…clients with the right team members, you’ll be the first line of support as clients work towards their financial goals. You’re flexible to work our banking centre hours which may include…
Added 13 mins ago
C
Investment Associate Co-op – Bilingual - Winter 2027
CIBC
Montreal, QC
- Full-time
…You’ll directly engage with high net worth clients to offer support, uncover business opportunities and proactively improve the client experience. You will gain experience to advance your…

CGI

Financial Service Representative (Bilingual)

Toronto, ON, Canada

Temporary

Apply About employer

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Job details

Job type: Temporary
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Position Description

The Bilingual Client Service Representative serves as the first point of contact for clients and stakeholders. In this role, you will represent the company by delivering professional, accurate, timely, and courteous service through inbound phone calls, email, and chat.

You will respond to product and account-related inquiries, investigate and resolve client concerns, coordinate with internal teams, and ensure all requests are handled within established service-level agreements.

Your future duties and responsibilities

Provide professional and timely support to clients through telephone, email, and chat.
Respond to inquiries related to products, policies, procedures, and account information.
Deliver a consistently positive experience to new and existing clients.
Investigate account-related questions and identify appropriate solutions.
Resolve client requests and follow-ups within established timelines and service-level agreements.
Coordinate with internal and external business units to process requests efficiently.
Maintain accurate documentation of client interactions, requests, and resolutions.
Escalate complex or unresolved issues to the appropriate department or level of support.
Identify opportunities to improve service quality, processes, and client satisfaction.
Participate in special projects and perform other duties as assigned by management

Required Qualifications To Be Successful In This Role

Fluency in both English and French, verbal and written, is mandatory.
Previous experience in customer service, client support, contact centre, or a related environment.
Exceptional communication and interpersonal skills.
Strong organizational, analytical, and problem-solving abilities.
Excellent attention to detail and follow-through.
Self-motivated, proactive, and capable of working independently.
Strong business acumen with sound judgment and conceptual thinking.
Ability to manage multiple priorities in a fast-paced environment.
Strong commitment to delivering a high-quality client experience.

Preferred Experience

Previous experience in the mutual fund, investment, banking, or financial services industry.
Familiarity with account servicing, financial products, policies, and procedures.
Experience working with CRM, ticketing, or customer service platforms.
Completion of, or enrollment in, the IFIC Funds Course or Canadian Securities Course (CSC).

Education

Post-secondary education in business, finance, communications, or a related discipline is preferred.

Working Conditions

Routine office environment.
Regular interaction with clients and internal business partners.
Overtime may be required based on business needs.

"CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $20/hr–$39/hr. This role is an existing vacancy."

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Provide timely, professional support to clients through phone, email, and chat, addressing product, policy, procedure, and account inquiries. Investigate and resolve requests, coordinate with internal and external teams, document interactions, escalate complex issues, and identify opportunities to improve service quality.

Requirements

Fluency in written and spoken English and French is mandatory, along with prior customer service or client support experience and strong communication, organizational, analytical, and problem-solving abilities. Financial services experience, familiarity with CRM or ticketing platforms, IFIC or CSC coursework, and post-secondary education in a related discipline are preferred.

Skills

Customer Service
Client Support
English-French Fluency
Written Communication
Verbal Communication
Problem-Solving
Analytical Skills
Organization
Attention to Detail
Follow-Through
Account Servicing
Issue Resolution
Prioritization
CRM Platforms
Financial Services

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Client Support
Contact Centre
English
French
Financial Services
Mutual Funds
Investment
Banking
Account Servicing
Financial Products
Policies And Procedures
CRM
Ticketing Platforms
IFIC Funds Course
Canadian Securities Course
Client Inquiries
Issue Resolution
Service-Level Agreements
Client Documentation
Escalation
Process Improvement
Client Satisfaction
Business Acumen
Problem-Solving

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