Jobs in Canada

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Added 13 mins ago
SC
barista - Store# 17337, CROWN ISLE
Starbucks Coffee Company
Courtenay, BC
- Full-time
Added 13 mins ago
SC
barista - Store# 04539, KINGSWAY & HALL
Starbucks Coffee Company
Burnaby, BC
- Full-time
Added 13 mins ago
SC
barista - Store# 04524, QUEENS QUAY & YORK
Starbucks Coffee Company
Toronto, ON
- Full-time
Added 13 mins ago
SC
barista - Store# 04447, CHINOOK NORTH MAIN LEVEL
Starbucks Coffee Company
Calgary, AB
- Full-time
Added 13 mins ago
SC
barista - Store# 04273, GLENMORE LANDING
Starbucks Coffee Company
Calgary, AB
- Full-time
Added 28 mins ago
AC
Project Coordinator, IT Field Services
Aramark Canada
Mississauga, ON
- Full-time
Aramark Canada is seeking an IT Field Services Project Coordinator to support the successful delivery of technology projects across our diverse portfolio of client locations. This role will…
Added 1 hour ago
MH
Occupational Therapy Assistant - Panorama
Monarch House
Panorama, BC
- Part-time
…will provide you with opportunities for continued learning, support, and guidance whenever you need…
Added 1 hour ago
SC
barista - Store# 00143, HERITAGE MOUNTAIN
Starbucks Coffee Company
Port Moody, BC
- Full-time
Added 1 hour ago
SC
barista - Store# 00173, AMBLESIDE
Starbucks Coffee Company
BC · West Vancouver, BC,CA
- Full-time
Added 1 hour ago
SC
barista - Store# 66294, HWY 10/89 & DUFFERIN RD
Starbucks Coffee Company
Shelburne, ON
- Full-time
Added 1 hour ago
SC
barista - Store# 27105, LOUGHEED HWY & HURD ST.
Starbucks Coffee Company
Mission, BC
- Full-time
Added 1 hour ago
H+
HVAC Sales Consultant
Heating + Air Paramedics
Hamilton, ON
- Full-time
Comprehensive training and ongoing support to bolster your success.
Added 1 hour ago
SM
RQ11713 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…database performance, develop technical documentation, and support enterprise data warehouse and business intelligence…
Added 1 hour ago
SM
RQ11713 – Software Developer – ETL – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
…database performance, develop technical documentation, and support enterprise data warehouse and business intelligence…
Added 1 hour ago
SM
RQ11693 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Lead client and stakeholder management as the primary point of contact for IT clients, providing strategic advice on project provisioning and policy to support informed business decisions.
Added 1 hour ago
SM
RQ11693 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Lead client and stakeholder management as the primary point of contact for IT clients, providing strategic advice on project provisioning and policy to support informed business decisions.
Added 1 hour ago
SM
RQ11693 – Privacy Impact Assessment (PIA) Specialist – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
Lead client and stakeholder management as the primary point of contact for IT clients, providing strategic advice on project provisioning and policy to support informed business decisions.
Added 2 hours ago
E
Sport Event Management - Account Coordinator
EventConnect
London, ON
- Other
At EventConnect, we’ve built a team of sports and technology enthusiasts who work each day to support our partners. Our product, EventConnectTM connects event organizers, hotels, and…
Added 2 hours ago
DC
Associate, Client Service
DATA Communications Management Corp
Richmond Hill, ON
- $45,000 to $50,000 CAD / year
- Full-time
Bachelor’s degree in Business, IT, Communications or related field with 1-3 years of experience in client support or IT support
Added 2 hours ago
DC
Senior Manager, Client Service
DATA Communications Management Corp
Richmond Hill, ON
- $75,000 to $85,000 CAD / year
- Full-time
Lead complex client escalations for your portfolio, driving efficient and effective resolutions of complex support issues, while proactively identifying risks through regular client…
Added 2 hours ago
SC
barista - Store# 00160, ROBSON II
Starbucks Coffee Company
Vancouver, BC
- Full-time
Added 2 hours ago
Specialist, Board Governance
Canadian Bar Association
Ottawa, ON
…members, and Committee/Subcommittee members, in coordination with Communications and Advocacy, providing all administrative support for these…
Added 2 hours ago
HC
Human Resources Coordinator
Hartmann Canada Inc
Brantford, ON
- $60,000 to $62,000 CAD / year
- Full-time
Support recruitment initiatives including interview scheduling, candidate communications, and onboarding preparation.
Added 2 hours ago
AI
Ocean Import Agent - Junior
AXXESS INTERNATIONAL INC
Quebec, QC
- Full-time
…origin and manage transportation documents and other relevant communications electronically, including pre-alerts, House Bills of Lading (HBL), Master Bills of Lading (MBL), commercial…
Added 2 hours ago
PC
Sales Representative
Prime Communications Canada Inc
Bowmanville, ON
- Up to $17.95 CAD / hour
- Part-time
Prime Communications Canada is the largest Rogers dealer in Canada, with over 80 Rogers and Fido retail locations and B2B services across the country. We are proud to represent Rogers,…

CGI

Financial Service Representative (Bilingual)

Toronto, ON, Canada

Temporary

Apply About employer

Applications open in a new tab.

Job details

Job type: Temporary
Apply by: Nov 6, 2026
Posting language: English
Posted: Oct 7, 2026

Original job description

Position Description

The Bilingual Client Service Representative serves as the first point of contact for clients and stakeholders. In this role, you will represent the company by delivering professional, accurate, timely, and courteous service through inbound phone calls, email, and chat.

You will respond to product and account-related inquiries, investigate and resolve client concerns, coordinate with internal teams, and ensure all requests are handled within established service-level agreements.

Your future duties and responsibilities

Provide professional and timely support to clients through telephone, email, and chat.
Respond to inquiries related to products, policies, procedures, and account information.
Deliver a consistently positive experience to new and existing clients.
Investigate account-related questions and identify appropriate solutions.
Resolve client requests and follow-ups within established timelines and service-level agreements.
Coordinate with internal and external business units to process requests efficiently.
Maintain accurate documentation of client interactions, requests, and resolutions.
Escalate complex or unresolved issues to the appropriate department or level of support.
Identify opportunities to improve service quality, processes, and client satisfaction.
Participate in special projects and perform other duties as assigned by management

Required Qualifications To Be Successful In This Role

Fluency in both English and French, verbal and written, is mandatory.
Previous experience in customer service, client support, contact centre, or a related environment.
Exceptional communication and interpersonal skills.
Strong organizational, analytical, and problem-solving abilities.
Excellent attention to detail and follow-through.
Self-motivated, proactive, and capable of working independently.
Strong business acumen with sound judgment and conceptual thinking.
Ability to manage multiple priorities in a fast-paced environment.
Strong commitment to delivering a high-quality client experience.

Preferred Experience

Previous experience in the mutual fund, investment, banking, or financial services industry.
Familiarity with account servicing, financial products, policies, and procedures.
Experience working with CRM, ticketing, or customer service platforms.
Completion of, or enrollment in, the IFIC Funds Course or Canadian Securities Course (CSC).

Education

Post-secondary education in business, finance, communications, or a related discipline is preferred.

Working Conditions

Routine office environment.
Regular interaction with clients and internal business partners.
Overtime may be required based on business needs.

"CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $20/hr–$39/hr. This role is an existing vacancy."

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Provide timely, professional support to clients through phone, email, and chat, addressing product, policy, procedure, and account inquiries. Investigate and resolve requests, coordinate with internal and external teams, document interactions, escalate complex issues, and identify opportunities to improve service quality.

Requirements

Fluency in written and spoken English and French is mandatory, along with prior customer service or client support experience and strong communication, organizational, analytical, and problem-solving abilities. Financial services experience, familiarity with CRM or ticketing platforms, IFIC or CSC coursework, and post-secondary education in a related discipline are preferred.

Skills

Customer Service
Client Support
English-French Fluency
Written Communication
Verbal Communication
Problem-Solving
Analytical Skills
Organization
Attention to Detail
Follow-Through
Account Servicing
Issue Resolution
Prioritization
CRM Platforms
Financial Services

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Client Support
Contact Centre
English
French
Financial Services
Mutual Funds
Investment
Banking
Account Servicing
Financial Products
Policies And Procedures
CRM
Ticketing Platforms
IFIC Funds Course
Canadian Securities Course
Client Inquiries
Issue Resolution
Service-Level Agreements
Client Documentation
Escalation
Process Improvement
Client Satisfaction
Business Acumen
Problem-Solving

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