FX Front Office Application Support Analyst

Work mode: On-site

Language: English required

Position Summary

We are looking for an analyst to join the Level 1 application support team for foreign exchange (FX) trading and risk management systems. The successful candidate will support FX trading activities across the Americas as part of a global, 24/7 support organization working closely with colleagues in London and New York.

The analyst will work with Trading, Sales, Middle Office, Risk Management and Back Office teams. The role requires timely responses, diligent incident resolution and clear communication through to closure.

Application Scope

The systems supported include:

Linear FX: trade capture and management in Sigma and Orchestrade; order management in Barracuda; risk management in IRIS; deal capture in Deal Hub; and related functions.

Non-linear FX: trade management in Orchestrade; risk and P&L monitoring in Asgard; GMD PS, THOR and related functions.

Your future duties and responsibilities

Provide day-to-day Level 1 support for FX applications and handle user incidents and requests.

Prioritize issues based on their impact on trading activities and provide regular updates to relevant stakeholders.

Own production incidents, coordinate their resolution and contribute to root-cause analysis to prevent recurrence.

Proactively monitor system health and respond promptly to potential issues.

Coordinate incident handovers and follow-up with the global FX Risk IT support teams in London and New York.

Follow change management procedures to maintain production stability.

Work with FX e-trading and Back Office IT support, infrastructure and project delivery teams; contribute to Level 3 production support when needed.

Coordinate with vendors, including Orchestrade, Barracuda and DealHub.

Build effective working relationships with Front Office, Middle Office, Risk Management and Back Office teams.

Help guide team members, support cross-training and share knowledge.

Maintain system and process documentation, and train users as needed.

Participate in disaster recovery and business continuity exercises, as well as regulatory and compliance exercises.

Prepare and contribute to local and global reports, including monthly ITSC and OpCo reports.

Qualifications And Experience

At least 3 years of hands-on experience supporting or delivering projects for FX trading applications.

Experience in Front Office IT in a buy-side or sell-side environment.

Good knowledge of the FX product lifecycle, including spot, forwards, swaps, NDFs, FX options and precious metals.

Understanding of P&L and risk management concepts, including VaR, Stressed VaR and sensitivities.

Ability to manage multiple requests in a demanding environment and explain technical concepts clearly to non-technical audiences.

Experience providing informal team leadership or coordinating work during production incidents or focused projects.

Degree in Computer Science or a related field preferred.

Required Qualifications To Be Successful In This Role

Experience supporting applications on Windows Server, including Windows services, IIS and scheduled tasks.

Working knowledge of UNIX, including navigating the environment and reading shell and Perl scripts.

Experience supporting applications that use SQL databases, with strong query skills, the ability to read stored procedures and a basic understanding of query optimization.

Experience supporting large-scale batch processing, particularly with Control-M.

Familiarity with monitoring tools such as ITRS Geneos.

Training will be required on the functions and support of Orchestrade, Sigma, Barracuda, Asgard and IRIS.

Personal Attributes

Self-motivated and able to work independently.

Strong communication and collaboration skills.

Able to work under pressure and manage competing priorities.

A team-oriented, detail-focused and accountable approach.

Compliance and Regulatory Responsibilities

The successful candidate must comply with applicable legal, regulatory and internal compliance requirements, including internal policies on compliance and financial crime. They must complete mandatory training, maintain the skills required for the role and meet the annual fitness and propriety certification requirements.

CGI provides a reasonable estimate of the salary range for this position. The range is determined by various factors, including skill level, geographic market, experience, education, and professional licenses and certifications. Compensation decisions are based on the specific circumstances of each case. The reasonable estimated salary range for this vacant position is $60,000–$115,000.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

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