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Added 9 mins ago
TE
Digital Client Experience Specialist
THE EMPIRE LIFE INS. CO
Kingston, ON · Toronto, ON
- Full-time
…Members, Plan Administrators, and Advisors) across lines of business, ensuring persona insights and journey maps seamlessly inform and guide deliverables produced by our shared services…
Added 9 mins ago
CI
Intermediate Accountant
Cotecna Inspections
Burnaby, BC
- $60,000 to $65,000 CAD / year
- Full-time
Collaboration: Work closely with the finance team of North America and business managers on financial tasks, providing insights into financial performance.
Added 9 mins ago
BC
Senior Cost Consultant (Estimator/Quantity Surveyor)
BTY CONSULTANCY GROUP INC
Calgary, AB
- Full-time
…institutional, and infrastructure projects. We provide clear, data-driven insights at every design stage, advising on constructability, escalation, contingency, cash flow, and life-cycle…
Added 9 mins ago
BC
Senior Cost Consultant (Estimator/Quantity Surveyor)
BTY CONSULTANCY GROUP INC
Toronto, ON
- $80,000 to $110,000 CAD / year
- Full-time
…institutional, and infrastructure projects. We provide clear, data-driven insights at every design stage, advising on constructability, escalation, contingency, cash flow, and life-cycle…
Added 24 mins ago
Y
Director, Marketing Campaigns and Performance
YBC
Vancouver, BC
- $98,000 to $106,000 CAD / year
- Full-time
Optimize YMCA BC's digital marketing and paid media investments across channels by leveraging performance data, audience insights, and business priorities to maximize return on investment,…
Added 39 mins ago
HB
Manager, Fraud Risk
Haventree Bank
Toronto, ON
- Full-time
Strong communication skills, with the ability to translate data insights into actionable business recommendations
Added 1 hour ago
G
Product Analyst
GamblingCareers.com
Montreal, QC
- Full-time
…divisions within, working alongside other analysts and experts in data analysis. You will encounter a variety of challenges covering the full data work spectrum, from data mining to…
Added 1 hour ago
US Corporate Tax - Waterloo - Manager
EY
London, ON · Toronto, ON
…your performance and recognized for the value you bring to our business. In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you…
Added 1 hour ago
Assistant Marketing Manager, Häagen-Dazs
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
Analyze brand, category and competitive performance using AC Nielsen and other research/data sources, translating data into clear insights.
Added 1 hour ago
A
Territory Manager, Facial Aesthetics - Quebec City and surrounding regions - 14 month contract
AbbVie
Quebec, QC
- Contract
In-depth analytical skills, to enable appropriate and optimal understanding of data, to assess business outcomes in the decision-making process and achieve strategic goals.
Added 1 hour ago
CV
Event Specialist
CPABC Vancouver Chapter
Vancouver, BC
- Full-time
…Event Specialist also plays a key role in analyzing engagement data to inform continuous improvement in event delivery and volunteer…
Added 1 hour ago
A
Représentant(e) des ventes- Grands comptes (CHASSEUR)/Senior Sales Representative, Up Market Accounts (Hunter)
ADP
Montreal, QC
- Full-time
Added 1 hour ago
Property Administrator
Realterm
Dorval, QC
Realterm is a real estate operator whose employees have a track record of capitalizing on durable insights into the supply and demand of real assets through the global supply chain.…
Added 2 hours ago
K
Customer Success Manager
Klue
Remote, Canada
- $75,000 to $105,000 CAD / year
- Full-time
- Remote
…spotting churn signals before anyone else names them, building the business case for expansion, and running cross-sell motions with Sales, including Klue's win-loss interview program. The…
Added 2 hours ago
W
Business Systems Analyst
Wiraa
Canada
- Full-time
The Business Analyst role at Electric Mind is designed for professionals who excel at bringing clarity to complex challenges and transforming uncertainty into actionable strategies. In this…
Added 3 hours ago
P
Technology Strategy & Transformation, Manager
PwC
Calgary, AB
- Full-time
At PwC, our people in strategy consulting focus on providing strategic guidance and insights to organisations. They analyse market trends, assess business performance, and develop…
Added 3 hours ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
Translate financial information into actionable business insights that improve profitability, working capital, cash flow, and operational performance.
Added 3 hours ago
HT
Applications Engineer
Husky Technologies
Bolton, ON
- Full-time
Apply a data-driven, first-principles approach, leveraging scientific modeling, experimentation, and advanced analytics to understand, predict, and optimize complex physical phenomena.
Added 3 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
This role sits at the heart of the business, providing forward-looking insights, challenging assumptions, and driving performance across the business. You will play a critical role in…
Added 3 hours ago
C
Senior Associate, Institutional Sales
Clarity
Vancouver, BC
- $200,000 to $600,000 CAD / year
- Full-time
…front lines of sales execution, responsible for generating new business, supporting large transactions, and contributing directly to the liquidity and trading volume on Clarity’s platform.…
Added 3 hours ago
C
Director, Strategic Partnerships
Clarity
Vancouver, BC
- $200,000 to $350,000 CAD / year
- Full-time
Own agreements from redlines to signature, engaging business leaders and working in close partnership with cross-functional stakeholders.
Added 3 hours ago
C
Associate, Sales & Trading
Clarity
Vancouver, BC
- $120,000 to $240,000 CAD / year
- Full-time
Build trust and rapport with clients by providing clear, actionable market insights.
Added 3 hours ago
C
Analyst, Sales & Trading
Clarity
Vancouver, BC
- $90,000 to $150,000 CAD / year
- Full-time
Build trust and rapport with clients by providing clear, actionable market insights.
Added 3 hours ago
C
Senior Analyst, Sales & Trading
Clarity
Vancouver, BC
- $110,000 to $190,000 CAD / year
- Full-time
Build trust and rapport with clients by providing clear, actionable market insights.
Added 3 hours ago
AC
Customer Account Manager
Aston Carter
Woodbridge, ON
- $70,000 to $100,000 CAD / year
- Full-time
The Customer Account Manager drives business development within existing aerospace accounts by deepening relationships, identifying new opportunities, and ensuring an exceptional customer…

CGI

Genesys Cloud CX Technical Lead

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 7+ years of experience in software development, with at least 3 years in a leadership role.
Posting language: English
Posted: Oct 8, 2026

Original job description

Position Description

CGI is seeking a Genesys Cloud CX Technical Lead with specialized expertise in Genesys, CCaaS development, and Microsoft Azure. This role will lead the design, development, integration, and delivery of cloud contact centre solutions while balancing stakeholder expectations and ensuring alignment with customer requirements, architecture standards, delivery schedules, and quality objectives.

This role is hybrid and requires you to be at our downtown Toronto office and/or a client office in Toronto at a minimum 2 days per week, subject to change at any time.

Your future duties and responsibilities

Lead the development planning, execution, and delivery of CCaaS platform projects, including new feature development, integrations, and enhancements.
Define delivery scope, objectives, timelines, and resource requirements in collaboration with stakeholders.
Manage development and delivery risks, issues, and dependencies to ensure successful delivery.
Review requirements, specifications, and other deliverables and compile the combined estimates required for the overall development effort.
Take a leading role in release and sprint planning and delivery efforts, validating and updating estimates, resource requirements, and skill sets.
Review, analyze, interpret, and finalize the development required for new or modified products and components using requirements and design documentation.
Own the overall development strategy, including development processes, tool usage, and the delivery methodology for the project or product.
Ensure delivery is completed within agreed effort and schedule commitments.
Guide technical delivery across Genesys Cloud CX, CCaaS development, and Microsoft Azure environments.
Act as the key client contact for the delivery of software development services within the role's remit while supporting technical delivery, team development, quality, and stakeholder objectives.

Required Qualifications To Be Successful In This Role

Bachelor's or Master's degree in Computer Science, Information Technology, or related field, or equivalent experience.
7+ years of experience in software development, with at least 3 years in a leadership role.
Proven experience delivering projects on CCaaS platforms, such as Genesys Cloud CX.
Strong understanding of contact center operations, telephony, and cloud architectures.
Experience with project management methodologies such as Agile, Scrum, or Waterfall.
Excellent leadership, communication, and stakeholder management skills.
Strong problem-solving and decision-making abilities.
Knowledge of security, compliance, and data privacy standards.
Strong senior client-facing skills, including the ability to solve problems, assess risks, and facilitate change.
Broad understanding of the development lifecycle and the use of key delivery metrics.

Assets

Experience with large-scale CCaaS migrations or greenfield implementations.
Certifications in relevant CCaaS platforms or cloud technologies, such as AWS or Azure.
Experience managing geographically distributed teams.
Familiarity with DevOps practices and CI/CD pipelines.
Strategic thinking and business acumen.
Results-oriented and proactive approach.
Strong organizational and prioritization skills.
Ability to inspire and lead teams.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $100,000-$150,000. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Lead the planning, design, development, integration, and delivery of Genesys Cloud CX and other CCaaS solutions, including defining scope, schedules, resources, estimates, and delivery strategy. Serve as a key client contact while guiding technical teams, managing delivery risks and dependencies, and ensuring quality and commitments are met.

Requirements

Requires a bachelor's or master's degree in computer science, information technology, or a related field, or equivalent experience, along with 7+ years of software development experience and at least 3 years in a leadership role. Candidates should have CCaaS delivery experience, knowledge of contact center operations, telephony and cloud architectures, project management methods, and strong leadership, client-facing, communication, and problem-solving skills.

Skills

Genesys Cloud CX
CCaaS Development
Microsoft Azure
Technical Leadership
Software Development
Contact Center Operations
Telephony
Cloud Architecture
Project Management
Agile
Scrum
Waterfall
Stakeholder Management
Risk Management
Security and Compliance
DevOps

Visa sponsorship

Not detected in the job text

Keywords

Genesys Cloud CX
CCaaS
Microsoft Azure
Contact Center
Telephony
Cloud Architecture
Software Development
Integrations
Agile
Scrum
Waterfall
Release Planning
Sprint Planning
Development Lifecycle
Delivery Metrics
Risk Management
Stakeholder Management
Client-Facing Delivery
Security
Compliance
Data Privacy
CCaaS Migration
Greenfield Implementation
AWS
DevOps
CI/CD Pipelines
Distributed Teams
Project Management

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