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Added 1 min ago
AF
Babysitting caregiver
aide familiale
L'Assomption, QC
- From $22.5 CAD / hour
- Full-time
- Contract
- On-site
Added 2 mins ago
SH
Machinist Apprentice
SIEL Human Solutions
Esterhazy, SK
- Full-time
Reporting to the GM and Team Lead, we are seeking a Full-Time Experienced Machinist Apprentice. If you're a seasoned Machinist with 3-5 years of experience, OR an experienced Apprentice…
Added 2 mins ago
E
JD Edwards EnterpriseOne Applications Manager.
ERPrecruit
Toronto, ON · Greater Toronto Area, Canada
- $125,000 to $147,500 CAD / year
- Full-time
The Team Lead provides change leadership, functional expertise, and team oversight to help deliver effective solutions, optimize business processes, and maintain service levels.
Added 4 mins ago
MG
Nanny
Moshe Goldman
Waterloo, ON
- From $21 CAD / hour
- Full-time
- On-site
Added 28 mins ago
F-
Child caregiver - private home
FCV - Private Household
Alma, QC
- $19 to $23 CAD / hour
- Full-time
- On-site
Added 32 mins ago
IB
Branch Manager
Insurance Brokers Association of BC
Vancouver, BC
- Full-time
Address branch client requests and complaints in a timely manner, engaging in the proper investigation, communication, and solutions, and using the feedback to action on positive changes to…
Added 32 mins ago
A
Construction Manager
Actalent
Point Tupper, NS
- $100 to $110 CAD / hour
- Contract
Lead the safe, timely, and efficient execution of the assigned construction scope, ensuring delivery and acceptance to the end user prior to handover and Ready for Service.
Added 32 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Ucluelet, BC
- Full-time
TITLE: Family Physician - Option to be considered for a 0.2 FTE medical lead
Added 32 mins ago
A
Project Manager
Actalent
AB · Edmonton, AB
- $58 to $69 CAD / hour
- Contract
The Project Manager will lead the execution of large, complex industrial equipment and engineered systems projects from initial planning through manufacturing, testing, installation,…
Added 32 mins ago
A
Senior Mechanical Test Engineer
Actalent
Vancouver, BC
- $48 to $57 CAD / hour
- Contract
Lead and complete design verification activities across multiple new product development programs.
Added 32 mins ago
R
Team Lead (Digitization)
RMSI
Toronto, ON
- Full-time
The Team Lead (Digitization) is responsible for providing technical leadership, operational oversight, and day-to-day support to the digitization team to ensure the accurate, efficient, and…
Added 1 hour ago
CO
lifeguard
City of Dawson Creek
Dawson Creek, BC
- Full-time
Lead groups and individuals in recreational or leisure programs
Added 1 hour ago
RT
Senior Data Architect
Ripotek Technologies Inc.
Calgary, AB
- Full-time
Experience managing client relationships and expectations
Added 1 hour ago
RT
Azure Solutions Consultant
Ripotek Technologies Inc.
Calgary, AB
- Full-time
…and Microsoft Fabric. This is a hands-on technical role with client-facing…
Added 1 hour ago
EB
Regulatory Affairs Associate
Exquisite Biomedical Consulting
Vancouver, BC
- Part-time
You'll assess requirements, identify gaps, coordinate subject matter experts, prepare accurate documentation, and lead client interactions, escalating when additional or external input is…
Added 1 hour ago
DW
Director, Business Development – Corporate Debt Advisory
Diamond Willow
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…can do more than just win deals, you’ll also cultivate and lead a community of trusted, like-minded professionals committed to helping mid market businesses succeed. This is a senior,…
Added 1 hour ago
A
Business Development Manager
Ayming
Montreal, QC
- Full-time
Prior 5–6 years of sales experience working in software sales, consulting sales, or having an engineering background is an asset.
Added 1 hour ago
BT
Senior Manager, Indirect Tax
Baker Tilly Canada
Vancouver, BC
- Full-time
Lead engagement teams, manage project budgets, and ensure timely delivery of high-quality client service.
Added 1 hour ago
RT
Junior Data Engineer
Ripotek Technologies Inc.
Calgary, AB
- Full-time
As a Junior Data Engineer, you'll support client projects by building data pipelines, writing SQL queries, and assisting with data platform implementations. This is an entry-level role…
Added 1 hour ago
D
AI Transformation Consultant / Consultant(e) en transformation IA
dialogix.ai
Montreal, QC
- Full-time
Lead client engagements: run discovery sessions and workshops, map workflows, and define measurable outcomes such as time saved, improved quality, and reduced risk.
Added 1 hour ago
J-
Child caregiver - private home
JeJa - Priavte Household
Pointe-Claire, QC
- $17 to $21 CAD / hour
- Full-time
- On-site
Added 1 hour ago
R-
Child caregiver - private home
ReCh - private home
Cote-Saint-Luc, QC
- $19 to $23 CAD / hour
- Full-time
- On-site
Added 1 hour ago
AH
Therapy Assistant
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
- Part-time
Two-year Diploma from an approved Physical Therapy Assistant/Occupational Therapy Assistant program; Recent experience working in 2 or more of the following: PT assistant, OT assistant, SLP…
Added 1 hour ago
PC
Risk Modelling Services, Actuarial P&C Director (Bilingual FR/EN)
PwC Canada
Toronto, ON
- Full-time
Lead, manage and grow our Quebec P&C Actuarial Services team, including team development, client service delivery and business growth
Added 1 hour ago
AC
D365 F&O Functional Analyst
Aston Carter
Richmond, BC
- Full-time
3+ years of hands-on experience with D365 Finance & Operations as a functional analyst, administrator, or support lead, or at least 2+ years with strong prior ERP experience.

CGI

Genesys Cloud CX Technical Lead

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 7+ years of experience in software development, with at least 3 years in a leadership role.
Posting language: English
Posted: Oct 8, 2026

Original job description

Position Description

CGI is seeking a Genesys Cloud CX Technical Lead with specialized expertise in Genesys, CCaaS development, and Microsoft Azure. This role will lead the design, development, integration, and delivery of cloud contact centre solutions while balancing stakeholder expectations and ensuring alignment with customer requirements, architecture standards, delivery schedules, and quality objectives.

This role is hybrid and requires you to be at our downtown Toronto office and/or a client office in Toronto at a minimum 2 days per week, subject to change at any time.

Your future duties and responsibilities

Lead the development planning, execution, and delivery of CCaaS platform projects, including new feature development, integrations, and enhancements.
Define delivery scope, objectives, timelines, and resource requirements in collaboration with stakeholders.
Manage development and delivery risks, issues, and dependencies to ensure successful delivery.
Review requirements, specifications, and other deliverables and compile the combined estimates required for the overall development effort.
Take a leading role in release and sprint planning and delivery efforts, validating and updating estimates, resource requirements, and skill sets.
Review, analyze, interpret, and finalize the development required for new or modified products and components using requirements and design documentation.
Own the overall development strategy, including development processes, tool usage, and the delivery methodology for the project or product.
Ensure delivery is completed within agreed effort and schedule commitments.
Guide technical delivery across Genesys Cloud CX, CCaaS development, and Microsoft Azure environments.
Act as the key client contact for the delivery of software development services within the role's remit while supporting technical delivery, team development, quality, and stakeholder objectives.

Required Qualifications To Be Successful In This Role

Bachelor's or Master's degree in Computer Science, Information Technology, or related field, or equivalent experience.
7+ years of experience in software development, with at least 3 years in a leadership role.
Proven experience delivering projects on CCaaS platforms, such as Genesys Cloud CX.
Strong understanding of contact center operations, telephony, and cloud architectures.
Experience with project management methodologies such as Agile, Scrum, or Waterfall.
Excellent leadership, communication, and stakeholder management skills.
Strong problem-solving and decision-making abilities.
Knowledge of security, compliance, and data privacy standards.
Strong senior client-facing skills, including the ability to solve problems, assess risks, and facilitate change.
Broad understanding of the development lifecycle and the use of key delivery metrics.

Assets

Experience with large-scale CCaaS migrations or greenfield implementations.
Certifications in relevant CCaaS platforms or cloud technologies, such as AWS or Azure.
Experience managing geographically distributed teams.
Familiarity with DevOps practices and CI/CD pipelines.
Strategic thinking and business acumen.
Results-oriented and proactive approach.
Strong organizational and prioritization skills.
Ability to inspire and lead teams.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $100,000-$150,000. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

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More about this job

Responsibilities

Lead the planning, design, development, integration, and delivery of Genesys Cloud CX and other CCaaS solutions, including defining scope, schedules, resources, estimates, and delivery strategy. Serve as a key client contact while guiding technical teams, managing delivery risks and dependencies, and ensuring quality and commitments are met.

Requirements

Requires a bachelor's or master's degree in computer science, information technology, or a related field, or equivalent experience, along with 7+ years of software development experience and at least 3 years in a leadership role. Candidates should have CCaaS delivery experience, knowledge of contact center operations, telephony and cloud architectures, project management methods, and strong leadership, client-facing, communication, and problem-solving skills.

Skills

Genesys Cloud CX
CCaaS Development
Microsoft Azure
Technical Leadership
Software Development
Contact Center Operations
Telephony
Cloud Architecture
Project Management
Agile
Scrum
Waterfall
Stakeholder Management
Risk Management
Security and Compliance
DevOps

Visa sponsorship

Not detected in the job text

Keywords

Genesys Cloud CX
CCaaS
Microsoft Azure
Contact Center
Telephony
Cloud Architecture
Software Development
Integrations
Agile
Scrum
Waterfall
Release Planning
Sprint Planning
Development Lifecycle
Delivery Metrics
Risk Management
Stakeholder Management
Client-Facing Delivery
Security
Compliance
Data Privacy
CCaaS Migration
Greenfield Implementation
AWS
DevOps
CI/CD Pipelines
Distributed Teams
Project Management

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