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Added 10 mins ago
AI
National Director of Business Development
AutoCanada Inc.
Edmonton, AB · Montreal, QC · Calgary, AB · ON
- $120,000 to $170,000 CAD / year
- Full-time
Fournir un soutien sur place aux concessions afin de renforcer les normes, d’améliorer l’exécution et d’élever l’expérience client.
Added 10 mins ago
L
Customer Sucess Manager Pricing Reference Services
LSEG
Toronto, ON
- Full-time
5+ years of commercial experience in B2B customer success, account management, consultative selling, or support, preferably in a SaaS company.
Added 10 mins ago
I
Gestionnaire de programme / Program Manager
IQVIA
Mississauga, ON
- Full-time
Diplôme universitaire de préférence (sciences de la santé, sciences de la vie ou domaine connexe) ou expérience équivalente.
Added 25 mins ago
C
Financial Sales Specialist
Cisco
Vancouver, BC
- Full-time
…customers, Cisco, and partners, and contribute to the overall Cisco customer experience. You’ll bring your experience and energy to help this successful team’s further…
Added 1 hour ago
Front of House - Server
Northland Properties
Richmond, BC
…hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our…
Added 1 hour ago
R
Senior Front End / Full Stack Software Engineer
REW.ca
Vancouver, BC
- Full-time
…innovative technology, deep market insights, and a seamless user experience, REW.ca empowers home seekers to find their perfect home. Our mission is to make real estate a more personal…
Added 2 hours ago
MP
Vice President of Engineering
Murata Power Solutions, Inc.
Markham, ON
- $250,000 to $300,000 CAD / year
…industry’s widest selections of standard power products and lead in the design of custom, application-specific…
Added 2 hours ago
SM
RQ11697 – Change Management Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Change Management Consultant with experience in developing communication plans, change management strategies, and training plans. The ideal candidate will have…
Added 2 hours ago
SM
RQ11697 – Change Management Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Change Management Consultant with experience in developing communication plans, change management strategies, and training plans. The ideal candidate will have…
Added 2 hours ago
AC
Director, B2B and Commercial Platforms, Canada
Alimentation Couche-Tard
Laval, QC
- Full-time
As Director, B2B and Commercial Platforms, Canada, you will lead the strategy, development, and growth of Canada’s commercial B2B platforms across fuel, car wash, High-Speed Diesel (HSD),…
Added 2 hours ago
SM
RQ11697 – Change Management Consultant – Senior
S M Software Solutions Inc
Toronto, ON
- Full-time
We are seeking a Senior Change Management Consultant with experience in developing communication plans, change management strategies, and training plans. The ideal candidate will have…
Added 2 hours ago
PC
Manager, Integrated Supply Chain - M&M Food Market
Parkland Corporation
Mississauga, ON
- Full-time
Our success is built on customer satisfaction. And within our company, our stores are our customers too. When we support each other and work as a team, we make great things happen together.
Added 2 hours ago
IP
Account Manager - Sales
Integrated Power Services
AB · Alberta, Canada
- $80,000 to $100,000 CAD / year
- Full-time
As an Account Manager, you will be an integral part of our sales team, responsible for sales growth and expanding our customer base. Leveraging your experience and expertise, you will play…
Added 2 hours ago
MI
Change Management Consultant (Healthcare) 7+ years of experience
Maarut Inc
Toronto, ON
- Contract
Experience defining and measuring success metrics to track adoption, utilization and proficiency related to changes
Added 2 hours ago
IP
Account Manager - Sales
Integrated Power Services
AB · Edmonton, AB
- Full-time
As an Account Manager, you will be an integral part of our sales team, responsible for sales growth and expanding our customer base. Leveraging your experience and expertise, you will play…
Added 2 hours ago
D
Director, Product Design
Deel
Canada
- Full-time
…will raise the bar from day one. The specific product area you lead will be shaped by your experience and strengths. We match Directors to areas through the interview process, not before…
Added 2 hours ago
ST
Category (Strategic Sourcing) Manager - Indirect Spend
SPX Technologies
Field, BC
- Full-time
Demonstrated experience and success working in a fast paced, matrixed environment satisfying multiple customers. Strategic planning/thinking skills, coupled with analytical and execution…
Added 2 hours ago
S
Manager, Product Management
Sphera
ON · Simcoe, ON
- Full-time
As the Product Manager, Platform, you will lead the strategy and direction of the SpheraCloud platform product. You will guide product priorities and enhancements from the idea stage to…
Added 2 hours ago
B
Digital Marketing Account Manager
BoomerangFX
Mississauga, ON
- Full-time
…scalable processes that deliver consistent, measurable results. Success in this role is measured by lead generation, campaign performance, client retention, and customer lifetime…
Added 2 hours ago
F
Sales Development Representative (Canada)
FreeWill
Remote, Canada
- Full-time
- Remote
Previous experience in sales, lead generation, or customer-facing roles is advantageous but not mandatory. Those with a passion for sales and a strong desire to learn are also encouraged to…
Added 2 hours ago
FF
Genesys Systems Engineer
Forward Financing
Remote, Canada
- $105,000 to $128,000 CAD / year
- Full-time
- Remote
…Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the…
Added 2 hours ago
D
Director, Partner Solution Engineer
Docker
Remote, Canada
- Full-time
- Remote
As Director of Partner Solution Engineering, you will lead a high-performing technical organization responsible for driving partner enablement, joint go-to-market initiatives, and technical…
Added 2 hours ago
FS
Head of Enterprise Infrastructure
Future Secure AI
Toronto, ON
- Full-time
Experience operating inside a formal control framework such as ISO 27001 or SOC 2, and supporting external audit and customer assurance.
Added 2 hours ago
S
Assistant Store Leader (People) - The Domain
SKIMS
Domain, MB
- Full-time
Lead and execute the onboarding experience to ensure every new hire feels welcomed, supported, and set up for success!
Added 2 hours ago
TL
Senior Legal Counsel
Toronto Lawyers Association
Toronto, ON
- Full-time
Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success.

CGI

Genesys Cloud CX Technical Lead

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 7+ years of experience in software development, with at least 3 years in a leadership role.
Posting language: English
Posted: Oct 8, 2026

Original job description

Position Description

CGI is seeking a Genesys Cloud CX Technical Lead with specialized expertise in Genesys, CCaaS development, and Microsoft Azure. This role will lead the design, development, integration, and delivery of cloud contact centre solutions while balancing stakeholder expectations and ensuring alignment with customer requirements, architecture standards, delivery schedules, and quality objectives.

This role is hybrid and requires you to be at our downtown Toronto office and/or a client office in Toronto at a minimum 2 days per week, subject to change at any time.

Your future duties and responsibilities

Lead the development planning, execution, and delivery of CCaaS platform projects, including new feature development, integrations, and enhancements.
Define delivery scope, objectives, timelines, and resource requirements in collaboration with stakeholders.
Manage development and delivery risks, issues, and dependencies to ensure successful delivery.
Review requirements, specifications, and other deliverables and compile the combined estimates required for the overall development effort.
Take a leading role in release and sprint planning and delivery efforts, validating and updating estimates, resource requirements, and skill sets.
Review, analyze, interpret, and finalize the development required for new or modified products and components using requirements and design documentation.
Own the overall development strategy, including development processes, tool usage, and the delivery methodology for the project or product.
Ensure delivery is completed within agreed effort and schedule commitments.
Guide technical delivery across Genesys Cloud CX, CCaaS development, and Microsoft Azure environments.
Act as the key client contact for the delivery of software development services within the role's remit while supporting technical delivery, team development, quality, and stakeholder objectives.

Required Qualifications To Be Successful In This Role

Bachelor's or Master's degree in Computer Science, Information Technology, or related field, or equivalent experience.
7+ years of experience in software development, with at least 3 years in a leadership role.
Proven experience delivering projects on CCaaS platforms, such as Genesys Cloud CX.
Strong understanding of contact center operations, telephony, and cloud architectures.
Experience with project management methodologies such as Agile, Scrum, or Waterfall.
Excellent leadership, communication, and stakeholder management skills.
Strong problem-solving and decision-making abilities.
Knowledge of security, compliance, and data privacy standards.
Strong senior client-facing skills, including the ability to solve problems, assess risks, and facilitate change.
Broad understanding of the development lifecycle and the use of key delivery metrics.

Assets

Experience with large-scale CCaaS migrations or greenfield implementations.
Certifications in relevant CCaaS platforms or cloud technologies, such as AWS or Azure.
Experience managing geographically distributed teams.
Familiarity with DevOps practices and CI/CD pipelines.
Strategic thinking and business acumen.
Results-oriented and proactive approach.
Strong organizational and prioritization skills.
Ability to inspire and lead teams.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $100,000-$150,000. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Lead the planning, design, development, integration, and delivery of Genesys Cloud CX and other CCaaS solutions, including defining scope, schedules, resources, estimates, and delivery strategy. Serve as a key client contact while guiding technical teams, managing delivery risks and dependencies, and ensuring quality and commitments are met.

Requirements

Requires a bachelor's or master's degree in computer science, information technology, or a related field, or equivalent experience, along with 7+ years of software development experience and at least 3 years in a leadership role. Candidates should have CCaaS delivery experience, knowledge of contact center operations, telephony and cloud architectures, project management methods, and strong leadership, client-facing, communication, and problem-solving skills.

Skills

Genesys Cloud CX
CCaaS Development
Microsoft Azure
Technical Leadership
Software Development
Contact Center Operations
Telephony
Cloud Architecture
Project Management
Agile
Scrum
Waterfall
Stakeholder Management
Risk Management
Security and Compliance
DevOps

Visa sponsorship

Not detected in the job text

Keywords

Genesys Cloud CX
CCaaS
Microsoft Azure
Contact Center
Telephony
Cloud Architecture
Software Development
Integrations
Agile
Scrum
Waterfall
Release Planning
Sprint Planning
Development Lifecycle
Delivery Metrics
Risk Management
Stakeholder Management
Client-Facing Delivery
Security
Compliance
Data Privacy
CCaaS Migration
Greenfield Implementation
AWS
DevOps
CI/CD Pipelines
Distributed Teams
Project Management

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