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Added 7 mins ago
HG
Scrum Master - Intermediate
HireRightt Global
Toronto, ON
- Full-time
Hands-on experience with DevOps tools and processes, particularly CI/CD pipelines.
Added 1 hour ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 3 hours ago
C
Genesys Cloud CX Technical Lead
CGI
Toronto, ON
- Full-time
CGI is seeking a Genesys Cloud CX Technical Lead with specialized expertise in Genesys, CCaaS development, and Microsoft Azure. This role will lead the design, development, integration, and…
Added 4 hours ago
GD
Manager, Infrastructure and Cloud Services
General Dynamics Missions System International
Ottawa, ON
- $120,000 to $160,000 CAD / year
- Full-time
Lead enterprise infrastructure, cloud, compute, virtualization, storage, data protection, and Microsoft 365 operations.
Added 4 hours ago
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- Full-time
…fostering a workplace where everyone feels empowered to grow, lead and be…
Added 4 hours ago
Staff Software Engineer, Backend Platform
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As a Staff Software Developer, you will set technical direction and lead large, multi-team initiatives that improve how backend systems are developed and operated. You will design and guide…
Added 5 hours ago
DI
Full Stack Developer – AI Python SQL Vue.js (1796) $75-80hr
Direct IT Recruiting Inc.
Toronto, ON
- $75 to $80 CAD / hour
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We are seeking a Senior Full Stack Developer with proven leadership in delivering complex AI solutions. This lead role requires hands-on experience with Generative AI, including…
Added 6 hours ago
RB
Principal Enterprise Architect
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Toronto, ON
- Full-time
Lead the preparation and presentation of architecture strategy through analysis of industry trends and future technology advances. Mentors less experienced architects.
Added 6 hours ago
A
Project Manager III
Affinity
Richmond, BC
- Contract
Lead end-to-end project delivery across design and implementation phases, from initiation and planning through to deployment and closeout
Added 6 hours ago
A
Business Analyst
Affinity
Toronto, ON
- Contract
Lead and support discovery activities, including interviews, workshops, process analysis, and requirements elicitation.
Added 7 hours ago
HT
Industrial Software Validation
Husky Technologies
Bolton, ON
- Full-time
…passion of our people around the world and their desire to lead change. At the same time, we are not afraid to expect a lot and strive for leadership in all of our key markets. We are a…
Added 7 hours ago
IG
Platform Engineer
Insight Global
Toronto, ON
- $120,000 to $140,000 CAD / year
- Full-time
Insight Global is looking for a Lead AI Engineer to join a leading bank based in Toronto. You will be part of the Cloud Engineering Infrastructure team supporting the platform operations.…
Added 8 hours ago
RB
Lead Software Developer
Royal Bank of Canada
Toronto, ON
- Full-time
As a Lead Software Developer for Trading, your primary role will be software development, where you will develop new and transform existing applications and APIs to fulfill the needs of RBC…
Added 8 hours ago
S
SDET Lead
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Montreal, QC
- Full-time
…frameworks, and global QA delivery. In this role, you will lead and scale our software quality operations primarily by managing and steering our outsourced third-party QA vendor…
Added 8 hours ago
D
Scrum Master
Dexian
Toronto, ON · Greater Toronto Area, Canada
- Contract
We are seeking an experienced Scrum Master II to lead 2–3 Agile teams of approximately 8–10 members supporting an important value creation initiative.
Added 8 hours ago
AI
WebSphere Liberty Architect
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Toronto, ON
- Contract
Design and architect enterprise applications using Open Liberty/WebSphere Liberty. Lead application modernization and migration programs from traditional WebSphere Application Server (WAS)…
Added 8 hours ago
PS
D365 CE Technical Consultant
Pi Square Technologies
Montreal, QC
- Full-time
We are looking for a Senior Microsoft Dynamics Developer/Lead with expertise in building enterprise-level applications using Microsoft Dynamics and Power Apps. The successful candidate will…
Added 8 hours ago
T
Manager, IT Operations (Oracle & PostgreSQL Database Services)
TD
Mississauga, ON · Toronto, ON
- Full-time
Lead, mentor, coach, and develop a team of database professionals supporting Oracle and PostgreSQL platforms.
Added 8 hours ago
T
Oracle / PostgreSQL Database Administrator
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Mississauga, ON · Toronto, ON
- Full-time
…controls. The role requires a proactive problem solver who can lead complex incident resolution, conduct root cause analysis, drive automation initiatives, and continuously improve database…
Added 8 hours ago
T
Quality Engineer I
TD
Toronto, ON
- Full-time
…achieved by creating a multi-product shipping experience that will lead to Customers fulfilling more needs digitally such as Cred cards, loans, and…
Added 9 hours ago
AI
Salesforce AI & Data Cloud Solutions Engineer
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Toronto, ON
- Full-time
Assess data quality and technical debt and lead practical improvements to legacy data structures and integrations.
Added 9 hours ago
BS
Technology Delivery Lead
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Toronto, ON
- Contract
Experience of working with Agile/DevOps methodology is desirable
Added 9 hours ago
T
Oracle / PostgreSQL Database Administrator
TD
Mississauga, ON
- Full-time
…controls. The role requires a proactive problem solver who can lead complex incident resolution, conduct root cause analysis, drive automation initiatives, and continuously improve database…
Added 9 hours ago
VT
Change Management Specialist - AI Adoption
Vision Talent Co.
Toronto, ON
- $85 to $90 CAD / hour
- Contract
The Change Manager will lead the people and process side of AI adoption across Technology and Operations teams. This role owns the change strategy for rolling out AI tools and workflows…
Added 9 hours ago
T
Cloud Architect
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Toronto, ON
- Full-time
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CGI

Genesys Cloud CX Technical Lead

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 7+ years of experience in software development, with at least 3 years in a leadership role.
Posting language: English
Posted: Oct 8, 2026

Original job description

Position Description

CGI is seeking a Genesys Cloud CX Technical Lead with specialized expertise in Genesys, CCaaS development, and Microsoft Azure. This role will lead the design, development, integration, and delivery of cloud contact centre solutions while balancing stakeholder expectations and ensuring alignment with customer requirements, architecture standards, delivery schedules, and quality objectives.

This role is hybrid and requires you to be at our downtown Toronto office and/or a client office in Toronto at a minimum 2 days per week, subject to change at any time.

Your future duties and responsibilities

Lead the development planning, execution, and delivery of CCaaS platform projects, including new feature development, integrations, and enhancements.
Define delivery scope, objectives, timelines, and resource requirements in collaboration with stakeholders.
Manage development and delivery risks, issues, and dependencies to ensure successful delivery.
Review requirements, specifications, and other deliverables and compile the combined estimates required for the overall development effort.
Take a leading role in release and sprint planning and delivery efforts, validating and updating estimates, resource requirements, and skill sets.
Review, analyze, interpret, and finalize the development required for new or modified products and components using requirements and design documentation.
Own the overall development strategy, including development processes, tool usage, and the delivery methodology for the project or product.
Ensure delivery is completed within agreed effort and schedule commitments.
Guide technical delivery across Genesys Cloud CX, CCaaS development, and Microsoft Azure environments.
Act as the key client contact for the delivery of software development services within the role's remit while supporting technical delivery, team development, quality, and stakeholder objectives.

Required Qualifications To Be Successful In This Role

Bachelor's or Master's degree in Computer Science, Information Technology, or related field, or equivalent experience.
7+ years of experience in software development, with at least 3 years in a leadership role.
Proven experience delivering projects on CCaaS platforms, such as Genesys Cloud CX.
Strong understanding of contact center operations, telephony, and cloud architectures.
Experience with project management methodologies such as Agile, Scrum, or Waterfall.
Excellent leadership, communication, and stakeholder management skills.
Strong problem-solving and decision-making abilities.
Knowledge of security, compliance, and data privacy standards.
Strong senior client-facing skills, including the ability to solve problems, assess risks, and facilitate change.
Broad understanding of the development lifecycle and the use of key delivery metrics.

Assets

Experience with large-scale CCaaS migrations or greenfield implementations.
Certifications in relevant CCaaS platforms or cloud technologies, such as AWS or Azure.
Experience managing geographically distributed teams.
Familiarity with DevOps practices and CI/CD pipelines.
Strategic thinking and business acumen.
Results-oriented and proactive approach.
Strong organizational and prioritization skills.
Ability to inspire and lead teams.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $100,000-$150,000. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

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More about this job

Responsibilities

Lead the planning, design, development, integration, and delivery of Genesys Cloud CX and other CCaaS solutions, including defining scope, schedules, resources, estimates, and delivery strategy. Serve as a key client contact while guiding technical teams, managing delivery risks and dependencies, and ensuring quality and commitments are met.

Requirements

Requires a bachelor's or master's degree in computer science, information technology, or a related field, or equivalent experience, along with 7+ years of software development experience and at least 3 years in a leadership role. Candidates should have CCaaS delivery experience, knowledge of contact center operations, telephony and cloud architectures, project management methods, and strong leadership, client-facing, communication, and problem-solving skills.

Skills

Genesys Cloud CX
CCaaS Development
Microsoft Azure
Technical Leadership
Software Development
Contact Center Operations
Telephony
Cloud Architecture
Project Management
Agile
Scrum
Waterfall
Stakeholder Management
Risk Management
Security and Compliance
DevOps

Visa sponsorship

Not detected in the job text

Keywords

Genesys Cloud CX
CCaaS
Microsoft Azure
Contact Center
Telephony
Cloud Architecture
Software Development
Integrations
Agile
Scrum
Waterfall
Release Planning
Sprint Planning
Development Lifecycle
Delivery Metrics
Risk Management
Stakeholder Management
Client-Facing Delivery
Security
Compliance
Data Privacy
CCaaS Migration
Greenfield Implementation
AWS
DevOps
CI/CD Pipelines
Distributed Teams
Project Management

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