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Added 1 hour ago
MR
Azure DevOps Engineer
Motion Recruitment
Toronto, ON
- Full-time
…infrastructure behind a next-generation electronic medical records platform, helping create the secure, scalable, and reliable foundation that healthcare professionals depend on. This is an…
Added 1 hour ago
GC
Advisor, Talent ManagementNew
Glencore Canada
Sparwood, BC
- $85,000 to $100,200 CAD / year
- Full-time
Manage and optimize the performance and succession modules within our HRIS platform
Added 2 hours ago
M
Cloud Solution Architect
Microsoft
Calgary, AB · Vancouver, BC · Ottawa, ON · Toronto, ON
- Full-time
…Architects and MS stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Security…
Added 2 hours ago
B
Senior Analyst, Finance Reporting
Brookfield
Toronto, ON
- Full-time
Ad-hoc analyses and presentations on platform financial and operational results, as well as supporting any special projects
Added 2 hours ago
C
Genesys Cloud CX Technical Lead
CGI
Toronto, ON
- Full-time
CGI is seeking a Genesys Cloud CX Technical Lead with specialized expertise in Genesys, CCaaS development, and Microsoft Azure. This role will lead the design, development, integration, and…
Added 2 hours ago
GD
Manager, Infrastructure and Cloud Services
General Dynamics Missions System International
Ottawa, ON
- $120,000 to $160,000 CAD / year
- Full-time
…infrastructure, virtualization, storage, backup and recovery, Microsoft 365 services, identity services, enterprise compute, and associated operational technologies. You will provide both…
Added 2 hours ago
RB
Commission Data Specialist
Royal Bank of Canada
Toronto, ON
- Full-time
Communication, Computer Literacy, Data Entry, Desktop Tools, Detail-Oriented, Email Services, Microsoft Office, Microsoft Windows, Office Administration, Presentation Software, Salesforce…
Added 3 hours ago
M
Cloud Solution Architect
Microsoft
Toronto, ON
- Full-time
…Architects and MS stakeholders including FastTrack, partner, and Microsoft Consulting in developing complex end-to-end Enterprise solutions with the Microsoft Security…
Added 3 hours ago
M
Principal Product Manager
Microsoft
Vancouver, BC · Goodwood, ON
- Full-time
Microsoft's Azure Data engineering team is leading the transformation of analytics in the era of AI through products including Microsoft Fabric, Azure SQL Database, Azure Cosmos DB, Azure…
Added 3 hours ago
2I
Senior ETL Developer
2iSolutions Inc.
Toronto, ON
- Contract
Our Toronto based client is hiring an Sr. ETL Developer for a 9-month contract opportunity.
Added 3 hours ago
K
Senior Compliance Officer
Kelly
Ottawa, ON · Kanata, ON
- $50 to $53 USD / hour
- Full-time
Solid understanding of cloud environments and cloud security fundamentals across AWS, Microsoft Azure, and/or Google Cloud Platform.
Added 3 hours ago
Technicien de Centre de Données / Data Center Technician, Opérations de centres de données/Data Center Operations
Amazon
Montreal, QC
Added 3 hours ago
Technicien de Centre de Données / Data Center Technician, Opérations de centres de données/Data Center Operations
Amazon
Montreal, QC
Added 3 hours ago
G
Advisor, Talent Management
Glencore
Sparwood, BC
- $85,000 to $100,200 CAD / year
- Full-time
Manage and optimize the performance and succession modules within our HRIS platform
Added 3 hours ago
RD
Senior Associate
RBC Dominion Securities
Richmond Hill, ON
- Full-time
Strong skills working with business applications/technology, including Microsoft Office Suite
Added 3 hours ago
MC
IT Systems Administrator & Infrastructure Support Specialist
M1 Composites Technology Inc.
Laval, QC
- Full-time
Manage service requests and incidents through the ITSM platform
Added 4 hours ago
B
Intern, Quality - Web Developper (Winter 2027)
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Dorval, QC
- Volunteer
Knowledge of SharePoint, Microsoft Power Platform, or Azure services is considered an asset.
Added 4 hours ago
RD
Associate
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Vancouver, BC
- Full-time
Strong skills working with business applications/technology, including Microsoft Office Suite
Added 4 hours ago
Growth Marketing Manager
MongoDB
Toronto, ON
…innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data…
Added 4 hours ago
A
Director of Venues (Full Time)
AccorHotel
Edmonton, AB
- Full-time
Ability to work effectively with programs including Microsoft Office, Avero, Open Table, Opera and Silverware
Added 4 hours ago
RB
Associate
Royal Bank of Canada
Vancouver, BC
- Full-time
Strong skills working with business applications/technology, including Microsoft Office Suite
Added 4 hours ago
RB
Principal Enterprise Architect
Royal Bank of Canada
Toronto, ON
- Full-time
Minimum of 12 years of experience in Microsoft .NET platform development or Java/Linux development.
Added 4 hours ago
RB
Associate
Royal Bank of Canada
Brossard, QC
- Full-time
Strong working knowledge of Microsoft 365 apps (Word, Excel, PowerPoint, and Outlook)
Added 5 hours ago
SO
Senior Software Engineer, Dentrix Ascend
Software of Excellence
Surrey, BC
- Full-time
…development of Dentrix Ascend, our cloud-based practice management platform used by dental practices across the United States. Engineers in Canada work closely with product and engineering…
Added 5 hours ago
WH
Digital Transformation Intern
WELL Health Technologies Corp
Toronto, ON
- Full-time
…build with the same tools our full-time team uses, including Microsoft Copilot and Azure AI Foundry, on top of WELL’s intelligence…

CGI

Genesys Cloud CX Technical Lead

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 7+ years of experience in software development, with at least 3 years in a leadership role.
Posting language: English
Posted: Oct 8, 2026

Original job description

Position Description

CGI is seeking a Genesys Cloud CX Technical Lead with specialized expertise in Genesys, CCaaS development, and Microsoft Azure. This role will lead the design, development, integration, and delivery of cloud contact centre solutions while balancing stakeholder expectations and ensuring alignment with customer requirements, architecture standards, delivery schedules, and quality objectives.

This role is hybrid and requires you to be at our downtown Toronto office and/or a client office in Toronto at a minimum 2 days per week, subject to change at any time.

Your future duties and responsibilities

Lead the development planning, execution, and delivery of CCaaS platform projects, including new feature development, integrations, and enhancements.
Define delivery scope, objectives, timelines, and resource requirements in collaboration with stakeholders.
Manage development and delivery risks, issues, and dependencies to ensure successful delivery.
Review requirements, specifications, and other deliverables and compile the combined estimates required for the overall development effort.
Take a leading role in release and sprint planning and delivery efforts, validating and updating estimates, resource requirements, and skill sets.
Review, analyze, interpret, and finalize the development required for new or modified products and components using requirements and design documentation.
Own the overall development strategy, including development processes, tool usage, and the delivery methodology for the project or product.
Ensure delivery is completed within agreed effort and schedule commitments.
Guide technical delivery across Genesys Cloud CX, CCaaS development, and Microsoft Azure environments.
Act as the key client contact for the delivery of software development services within the role's remit while supporting technical delivery, team development, quality, and stakeholder objectives.

Required Qualifications To Be Successful In This Role

Bachelor's or Master's degree in Computer Science, Information Technology, or related field, or equivalent experience.
7+ years of experience in software development, with at least 3 years in a leadership role.
Proven experience delivering projects on CCaaS platforms, such as Genesys Cloud CX.
Strong understanding of contact center operations, telephony, and cloud architectures.
Experience with project management methodologies such as Agile, Scrum, or Waterfall.
Excellent leadership, communication, and stakeholder management skills.
Strong problem-solving and decision-making abilities.
Knowledge of security, compliance, and data privacy standards.
Strong senior client-facing skills, including the ability to solve problems, assess risks, and facilitate change.
Broad understanding of the development lifecycle and the use of key delivery metrics.

Assets

Experience with large-scale CCaaS migrations or greenfield implementations.
Certifications in relevant CCaaS platforms or cloud technologies, such as AWS or Azure.
Experience managing geographically distributed teams.
Familiarity with DevOps practices and CI/CD pipelines.
Strategic thinking and business acumen.
Results-oriented and proactive approach.
Strong organizational and prioritization skills.
Ability to inspire and lead teams.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $100,000-$150,000. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Lead the planning, design, development, integration, and delivery of Genesys Cloud CX and other CCaaS solutions, including defining scope, schedules, resources, estimates, and delivery strategy. Serve as a key client contact while guiding technical teams, managing delivery risks and dependencies, and ensuring quality and commitments are met.

Requirements

Requires a bachelor's or master's degree in computer science, information technology, or a related field, or equivalent experience, along with 7+ years of software development experience and at least 3 years in a leadership role. Candidates should have CCaaS delivery experience, knowledge of contact center operations, telephony and cloud architectures, project management methods, and strong leadership, client-facing, communication, and problem-solving skills.

Skills

Genesys Cloud CX
CCaaS Development
Microsoft Azure
Technical Leadership
Software Development
Contact Center Operations
Telephony
Cloud Architecture
Project Management
Agile
Scrum
Waterfall
Stakeholder Management
Risk Management
Security and Compliance
DevOps

Visa sponsorship

Not detected in the job text

Keywords

Genesys Cloud CX
CCaaS
Microsoft Azure
Contact Center
Telephony
Cloud Architecture
Software Development
Integrations
Agile
Scrum
Waterfall
Release Planning
Sprint Planning
Development Lifecycle
Delivery Metrics
Risk Management
Stakeholder Management
Client-Facing Delivery
Security
Compliance
Data Privacy
CCaaS Migration
Greenfield Implementation
AWS
DevOps
CI/CD Pipelines
Distributed Teams
Project Management

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