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Added 58 mins ago
V
Senior Draftsman, Draftswoman H/F
VINCI
Toronto, ON
- $80,000 to $95,000 CAD / year
- Full-time
…are accurate, constructible, and delivered in accordance with project requirements and…
Added 58 mins ago
S
Engineer, Distribution Planning
SaskPower
SK · Saskatchewan, Canada
- Contract
Conduct system impact studies to connect load and generation customers, including costing and project scope. Studies done using CYME software.
Added 58 mins ago
H
Project Engineer - Area Lead (Subsurface and Infrastructure)
Hydrostor
Toronto, ON
- $110,000 to $150,000 CAD / year
- Full-time
…utility-scale, long-duration energy storage solutions, is seeking a Project Engineer – Area Lead to join our team in Toronto. We’re supporting the development of a more resilient…
Added 58 mins ago
C
Genesys Cloud CX Technical Lead
CGI
Toronto, ON
- Full-time
CGI is seeking a Genesys Cloud CX Technical Lead with specialized expertise in Genesys, CCaaS development, and Microsoft Azure. This role will lead the design, development, integration, and…
Added 1 hour ago
DC
Project Manager
Defence Construction Canada
Toronto, ON
- Full-time
Support Client-Partner project approval processes by facilitating decision making within Client-Partner organizations through the development of business case analysis, functional space…
Added 1 hour ago
M
Cloud Solution Architect
Microsoft
Toronto, ON
- Full-time
…consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting OR equivalent…
Added 1 hour ago
EC
Spécialiste infrastructure / Infrastructure Specialist
Eaton Corporation
Brossard, QC
- Full-time
Added 1 hour ago
D
Events Strategy P&I - Digital Customer
Deloitte
Toronto, ON
- Full-time
Demonstrated ability to lead projects from strategy development through successful execution.
Added 1 hour ago
WI
Principal Conveyance Engineer - Civil Engineering
WSP in Canada
Vaughan, ON
- Full-time
Support project pursuits, proposal development, and business development activities while strengthening relationships with clients, agencies, contractors, and industry partners.
Added 1 hour ago
WI
Principal Conveyance Engineer - Civil Engineering
WSP in Canada
Toronto, ON · Etobicoke, ON
- Full-time
Support project pursuits, proposal development, and business development activities while strengthening relationships with clients, agencies, contractors, and industry partners.
Added 1 hour ago
WI
Principal Conveyance Engineer - Civil Engineering
WSP in Canada
Mississauga, ON
- Full-time
Support project pursuits, proposal development, and business development activities while strengthening relationships with clients, agencies, contractors, and industry partners.
Added 1 hour ago
WI
Principal Conveyance Engineer - Civil Engineering
WSP in Canada
Markham, ON
- Full-time
Support project pursuits, proposal development, and business development activities while strengthening relationships with clients, agencies, contractors, and industry partners.
Added 1 hour ago
I
Software Engineer
Insight
Remote, Canada
- Full-time
- Remote
We are seeking a highly skilled and experienced Software Engineer to join Insight's Application Development department. This is a department role rather than a position on a single customer…
Added 1 hour ago
IG
Gestionnaire, systèmes financiers***Manager, Financial Systems
IPEX Group
CA - IDS - Office
- Full-time
Assurer la stabilité, le rapprochement, l’intégration, la disponibilité et la performance continues de nos principales applications financières
Added 2 hours ago
TU
Junior NLP Data Scientist
The University of British Columbia
Vancouver, BC
- $5,692.25 to $8,179.5 CAD / month
- Part-time
Note: Applications will be accepted until 11:59 PM on the Posting End Date.
Added 2 hours ago
FH
Project Leader, Clinical Operations
Fraser Health
New Westminster, BC
- Full-time
In this role, you’ll collaborate with clinical leaders and stakeholders to lead high-impact projects, support program transitions, and bring system-wide improvements to life. You’ll combine…
Added 2 hours ago
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Site Manager - Geco/Wilroy Mine Sites
Glencore
Manitouwadge, ON
- Full-time
…and local stakeholders on operations and monitoring results, lead and review work from site coordinators, contractors and consultants, and own the annual project schedule and operational…
Added 3 hours ago
RF
Food & Service Innovation Strategic Sourcing Manager
Real Food For Real Kids
Toronto, ON
- Full-time
…satisfaction, and operational efficiency. Supply Chain will lead daily purchasing, inventory, and operational continuity; you will bring the strategic category, market, and supplier…
Added 3 hours ago
A
Systems Development Engineer Intern, Canada 2027
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- Full-time
…system engineering. In addition to working on an impactful project, you will have the opportunity to engage with Amazonians for both personal and professional development, expand your…
Added 3 hours ago
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Sr, Mainframe Engineer, TD Securities
TD
Toronto, ON
- Full-time
5-8 years' experience with substantial project work in software development.
Added 3 hours ago
Technology Consulting - Corporate, Commercial
EY
Toronto, ON · Montreal, QC
Lead technology-enabled transformation engagements for financial services clients, overseeing planning, execution, stakeholder management, and delivery of strategic outcomes.
Added 4 hours ago
HH
HVAC Sales Representative
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- $41,600 to $140,000 CAD / year
- Full-time
Maintain accurate lead, customer, proposal, and sales records in Jobber.
Added 4 hours ago
SAP SD Functional Analyst
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Strong experience with SAP S/4HANA Sales & Distribution, including resource related billing and associated integration with SAP FI/CO, Project Systems (PS), and external applications.
Added 5 hours ago
RB
Lead Software Developer
Royal Bank of Canada
Toronto, ON
- Full-time
As a Lead Software Developer for Trading, your primary role will be software development, where you will develop new and transform existing applications and APIs to fulfill the needs of RBC…
Added 5 hours ago
PC
Civil/Structural Project Engineer (Mining sector)
Phase Consulting
ON · Ontario, Canada
- Contract
Support the development of project estimates and preparation and submission of Applications for Expenditures (AFEs).

CGI

Genesys Cloud CX Technical Lead

Toronto, ON, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 7+ years of experience in software development, with at least 3 years in a leadership role.
Posting language: English
Posted: Oct 8, 2026

Original job description

Position Description

CGI is seeking a Genesys Cloud CX Technical Lead with specialized expertise in Genesys, CCaaS development, and Microsoft Azure. This role will lead the design, development, integration, and delivery of cloud contact centre solutions while balancing stakeholder expectations and ensuring alignment with customer requirements, architecture standards, delivery schedules, and quality objectives.

This role is hybrid and requires you to be at our downtown Toronto office and/or a client office in Toronto at a minimum 2 days per week, subject to change at any time.

Your future duties and responsibilities

Lead the development planning, execution, and delivery of CCaaS platform projects, including new feature development, integrations, and enhancements.
Define delivery scope, objectives, timelines, and resource requirements in collaboration with stakeholders.
Manage development and delivery risks, issues, and dependencies to ensure successful delivery.
Review requirements, specifications, and other deliverables and compile the combined estimates required for the overall development effort.
Take a leading role in release and sprint planning and delivery efforts, validating and updating estimates, resource requirements, and skill sets.
Review, analyze, interpret, and finalize the development required for new or modified products and components using requirements and design documentation.
Own the overall development strategy, including development processes, tool usage, and the delivery methodology for the project or product.
Ensure delivery is completed within agreed effort and schedule commitments.
Guide technical delivery across Genesys Cloud CX, CCaaS development, and Microsoft Azure environments.
Act as the key client contact for the delivery of software development services within the role's remit while supporting technical delivery, team development, quality, and stakeholder objectives.

Required Qualifications To Be Successful In This Role

Bachelor's or Master's degree in Computer Science, Information Technology, or related field, or equivalent experience.
7+ years of experience in software development, with at least 3 years in a leadership role.
Proven experience delivering projects on CCaaS platforms, such as Genesys Cloud CX.
Strong understanding of contact center operations, telephony, and cloud architectures.
Experience with project management methodologies such as Agile, Scrum, or Waterfall.
Excellent leadership, communication, and stakeholder management skills.
Strong problem-solving and decision-making abilities.
Knowledge of security, compliance, and data privacy standards.
Strong senior client-facing skills, including the ability to solve problems, assess risks, and facilitate change.
Broad understanding of the development lifecycle and the use of key delivery metrics.

Assets

Experience with large-scale CCaaS migrations or greenfield implementations.
Certifications in relevant CCaaS platforms or cloud technologies, such as AWS or Azure.
Experience managing geographically distributed teams.
Familiarity with DevOps practices and CI/CD pipelines.
Strategic thinking and business acumen.
Results-oriented and proactive approach.
Strong organizational and prioritization skills.
Ability to inspire and lead teams.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $100,000-$150,000. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

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More about this job

Responsibilities

Lead the planning, design, development, integration, and delivery of Genesys Cloud CX and other CCaaS solutions, including defining scope, schedules, resources, estimates, and delivery strategy. Serve as a key client contact while guiding technical teams, managing delivery risks and dependencies, and ensuring quality and commitments are met.

Requirements

Requires a bachelor's or master's degree in computer science, information technology, or a related field, or equivalent experience, along with 7+ years of software development experience and at least 3 years in a leadership role. Candidates should have CCaaS delivery experience, knowledge of contact center operations, telephony and cloud architectures, project management methods, and strong leadership, client-facing, communication, and problem-solving skills.

Skills

Genesys Cloud CX
CCaaS Development
Microsoft Azure
Technical Leadership
Software Development
Contact Center Operations
Telephony
Cloud Architecture
Project Management
Agile
Scrum
Waterfall
Stakeholder Management
Risk Management
Security and Compliance
DevOps

Visa sponsorship

Not detected in the job text

Keywords

Genesys Cloud CX
CCaaS
Microsoft Azure
Contact Center
Telephony
Cloud Architecture
Software Development
Integrations
Agile
Scrum
Waterfall
Release Planning
Sprint Planning
Development Lifecycle
Delivery Metrics
Risk Management
Stakeholder Management
Client-Facing Delivery
Security
Compliance
Data Privacy
CCaaS Migration
Greenfield Implementation
AWS
DevOps
CI/CD Pipelines
Distributed Teams
Project Management

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