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Added 17 mins ago
II
Senior Marketing Specialist
Intercap Inc.
Toronto, ON
- Full-time
This is a broad seat on a small team. You’ll take programs from brief to live, working alongside our creative lead and agency partners. If you enjoy variety, ownership of your work, and…
Added 17 mins ago
TN
Software Development Lead
The North West Company
Winnipeg, MB
- Full-time
In your role as a Software Development Lead with The North West Company (TNWC), you will provide hands-on technical leadership for software delivery within assigned enterprise projects and…
Added 34 mins ago
T
Senior Product Manager, Partners
Taiv
Winnipeg, MB
- Full-time
Write clear requirements and partner with the Partners technical lead to plan delivery and keep technical decisions in line with product direction.
Added 34 mins ago
T
Senior Product Manager, Advertisers
Taiv
Winnipeg, MB
- Full-time
Write clear requirements and partner with the Ads technical lead to plan delivery and keep technical decisions in line with product direction.
Added 47 mins ago
T
Senior Product Manager, Advertisers
Taiv
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Write clear requirements and partner with the Ads technical lead to plan delivery and keep technical decisions in line with product direction.
Added 47 mins ago
T
Senior Product Manager, Partners
Taiv
Winnipeg, MB · Greater Winnipeg Metropolitan Area
- Full-time
Write clear requirements and partner with the Partners technical lead to plan delivery and keep technical decisions in line with product direction.
Added 47 mins ago
II
Senior Marketing Specialist
Intercap Inc.
Toronto, ON
- Full-time
This is a broad seat on a small team. You’ll take programs from brief to live, working alongside our creative lead and agency partners. If you enjoy variety, ownership of your work, and…
Added 47 mins ago
RC
Manufacturing Engineer
Randstad Canada
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
…architectural-lighting solutions. They are seeking a hands-on, highly skilled Lead Manufacturing & Sustaining Engineer to bridge the gap between product development, operations, and…
Added 47 mins ago
H
EPM Platform Manager
Hays
Toronto, ON · Greater Toronto Area, Canada
- $120,000 to $130,000 CAD / year
- Full-time
Our client is seeking an experienced Manager, EPM Platform to lead the governance, administration, and operational management of their Enterprise Performance Management (EPM) environment,…
Added 1 hour ago
M
AVP, Transformation Delivery, Transition and Readiness
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…create a more scalable operating model. This position will help lead the transformation program supporting this vision while establishing reusable business and technology capabilities that…
Added 1 hour ago
AI
Senior Site Reliability Engineer - AEM - Content Delivery Network
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
- Full-time
Participate in the shared on-call rotation as the platform’s subject-matter escalation, and lead incident management for customer-facing events.
Added 1 hour ago
M
Business System Analyst
MethodHub
Vancouver, BC
- Contract
· Support Agile delivery within the platform team – backlog refinement, sprint planning, UAT coordination, and release readiness – and perform Scrum Lead responsibilities when required.
Added 1 hour ago
OG
L3 Technical Analyst
Odyssey Global
Montreal, QC
- Contract
The Technology Service Lead, L3 Support, within the Application & Collaboration Experience Service Group is responsible for the operational leadership, administration, support, and…
Added 1 hour ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
…applications. This is not a pure architecture, consulting, or technical lead position; successful candidates enjoy both shaping solutions and writing…
Added 1 hour ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
…applications. This is not a pure architecture, consulting, or technical lead position; successful candidates enjoy both shaping solutions and writing…
Added 1 hour ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
…applications. This is not a pure architecture, consulting, or technical lead position; successful candidates enjoy both shaping solutions and writing…
Added 1 hour ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
…applications. This is not a pure architecture, consulting, or technical lead position; successful candidates enjoy both shaping solutions and writing…
Added 1 hour ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Full-time
- Remote
…applications. This is not a pure architecture, consulting, or technical lead position; successful candidates enjoy both shaping solutions and writing…
Added 1 hour ago
Senior Freedom of Information Advisor
Independent Electricity System Operator
Canada
Assessing records for disclosure by analyzing sensitive information, applying legislative exemptions, preparing redactions, and developing recommendations for release decisions.
Added 1 hour ago
MI
Scheduling Manager
Mercer International Inc.
Okanagan Falls, BC
- $95,000 to $120,000 CAD / year
- Full-time
Lead the development, maintenance, and execution of the master production
Added 1 hour ago
MB
Brewing Quality & Product Development Lead
Miski Brewing Company
Barrie, ON
- Full-time
We are seeking an experienced, hands-on Brewing Quality & Product Development Lead to help strengthen our quality systems, develop innovative products, improve production processes, and…
Added 1 hour ago
OH
Senior Product Specialist, Product Implementation
Ontario Health
Toronto, ON
- Full-time
Lead product enhancement, network transition and integration initiatives across cross-functional teams.
Added 1 hour ago
TI
Workday Lead
Teranet Inc.
Toronto, ON
- $126,500 to $148,500 CAD / year
- Full-time
Lead the Workday semi-annual release process and coordinate internal enhancement release schedules.
Added 2 hours ago
ED
Sr Software Developer (Lead) - EN 178
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $96,557 to $128,743 CAD / year
- Full-time
…applications. This is not a pure architecture, consulting, or technical lead position; successful candidates enjoy both shaping solutions and writing…
Added 2 hours ago
TI
Workday Lead
Teranet Inc.
Toronto, ON
- $126,500 to $148,500 CAD / year
- Full-time
Lead the Workday semi-annual release process and coordinate internal enhancement release schedules.

CGI

Genesys Cloud CX Technical Lead

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 7+ years of experience in software development, with at least 3 years in a leadership role.
Posting language: English
Posted: Oct 8, 2026

Original job description

Position Description

CGI is seeking a Genesys Cloud CX Technical Lead with specialized expertise in Genesys, CCaaS development, and Microsoft Azure. This role will lead the design, development, integration, and delivery of cloud contact centre solutions while balancing stakeholder expectations and ensuring alignment with customer requirements, architecture standards, delivery schedules, and quality objectives.

This role is hybrid and requires you to be at our downtown Toronto office and/or a client office in Toronto at a minimum 2 days per week, subject to change at any time.

Your future duties and responsibilities

Lead the development planning, execution, and delivery of CCaaS platform projects, including new feature development, integrations, and enhancements.
Define delivery scope, objectives, timelines, and resource requirements in collaboration with stakeholders.
Manage development and delivery risks, issues, and dependencies to ensure successful delivery.
Review requirements, specifications, and other deliverables and compile the combined estimates required for the overall development effort.
Take a leading role in release and sprint planning and delivery efforts, validating and updating estimates, resource requirements, and skill sets.
Review, analyze, interpret, and finalize the development required for new or modified products and components using requirements and design documentation.
Own the overall development strategy, including development processes, tool usage, and the delivery methodology for the project or product.
Ensure delivery is completed within agreed effort and schedule commitments.
Guide technical delivery across Genesys Cloud CX, CCaaS development, and Microsoft Azure environments.
Act as the key client contact for the delivery of software development services within the role's remit while supporting technical delivery, team development, quality, and stakeholder objectives.

Required Qualifications To Be Successful In This Role

Bachelor's or Master's degree in Computer Science, Information Technology, or related field, or equivalent experience.
7+ years of experience in software development, with at least 3 years in a leadership role.
Proven experience delivering projects on CCaaS platforms, such as Genesys Cloud CX.
Strong understanding of contact center operations, telephony, and cloud architectures.
Experience with project management methodologies such as Agile, Scrum, or Waterfall.
Excellent leadership, communication, and stakeholder management skills.
Strong problem-solving and decision-making abilities.
Knowledge of security, compliance, and data privacy standards.
Strong senior client-facing skills, including the ability to solve problems, assess risks, and facilitate change.
Broad understanding of the development lifecycle and the use of key delivery metrics.

Assets

Experience with large-scale CCaaS migrations or greenfield implementations.
Certifications in relevant CCaaS platforms or cloud technologies, such as AWS or Azure.
Experience managing geographically distributed teams.
Familiarity with DevOps practices and CI/CD pipelines.
Strategic thinking and business acumen.
Results-oriented and proactive approach.
Strong organizational and prioritization skills.
Ability to inspire and lead teams.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $100,000-$150,000. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

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More about this job

Responsibilities

Lead the planning, design, development, integration, and delivery of Genesys Cloud CX and other CCaaS solutions, including defining scope, schedules, resources, estimates, and delivery strategy. Serve as a key client contact while guiding technical teams, managing delivery risks and dependencies, and ensuring quality and commitments are met.

Requirements

Requires a bachelor's or master's degree in computer science, information technology, or a related field, or equivalent experience, along with 7+ years of software development experience and at least 3 years in a leadership role. Candidates should have CCaaS delivery experience, knowledge of contact center operations, telephony and cloud architectures, project management methods, and strong leadership, client-facing, communication, and problem-solving skills.

Skills

Genesys Cloud CX
CCaaS Development
Microsoft Azure
Technical Leadership
Software Development
Contact Center Operations
Telephony
Cloud Architecture
Project Management
Agile
Scrum
Waterfall
Stakeholder Management
Risk Management
Security and Compliance
DevOps

Visa sponsorship

Not detected in the job text

Keywords

Genesys Cloud CX
CCaaS
Microsoft Azure
Contact Center
Telephony
Cloud Architecture
Software Development
Integrations
Agile
Scrum
Waterfall
Release Planning
Sprint Planning
Development Lifecycle
Delivery Metrics
Risk Management
Stakeholder Management
Client-Facing Delivery
Security
Compliance
Data Privacy
CCaaS Migration
Greenfield Implementation
AWS
DevOps
CI/CD Pipelines
Distributed Teams
Project Management

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