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Added 24 mins ago
M
Sales, Enterprise - Canada
Meter
Remote, Canada
- Full-time
- Remote
Our Enterprise sales team has been delivering this model to thousands of customers across the globe, including Lyft, Reddit and Bridgewater, primarily in the US and EMEA.
Added 39 mins ago
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Clinical Research Coordinator – Endometriosis Research Program
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
…Nguyen and Basile Tessier-Cloutier, the clinician-scientists who lead the program, the incumbent is responsible for the scientific and operational management of the program’s portfolio of…
Added 1 hour ago
HT
VP, Accounting & Controllership (Husky)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 1 hour ago
HT
Manager, Internal Controls
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 1 hour ago
HT
Internal Auditor (Business Control & IT)
Husky Technologies
Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 1 hour ago
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IT Internal Auditor
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Bolton, ON
- Full-time
…offers an opportunity to work with – and be challenged by – a team of great people. Our success is possible because of the creativity, intelligence and passion of our people around the…
Added 1 hour ago
CH
Seasonal Holiday Team Lead- New Sudbury Centre
Cherry Hill Programs
Sudbury, ON · Greater Sudbury, ON
- Part-time
As a Shift Lead, you’ll help create excellent experiences on our Santa photo sets by supporting the team, welcoming families, assisting with photos, and keeping daily operations running…
Added 1 hour ago
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Medevac Captain
SkyCare Air Ambulance & Charters
Sioux Lookout, ON
- Full-time
…communities to time-critical cargo and specialized charter operations across North America and the Caribbean, every member of our team plays a direct role in making that…
Added 2 hours ago
AC
Food Service Supervisor
Aramark Canada
Halifax, NS
- Full-time
Time to step up your career! This is your moment to shine and lead the way for others too. We're hiring full-time Food Service Supervisors to join our passionate Food Services Team.…
Added 2 hours ago
L
Assistant Manager, Guest Experience | Rideau Centre
lululemon
Ottawa, ON
- Full-time
Lead performance management activities, including direct feedback and continuous check-ins, facilitating team acknowledgement and rewards, managing performance documentation, and addressing…
Added 2 hours ago
L
Gerant(e) adjoint(e) de l'expereince-invite/Assitant Manager of Guest Experience | Montreal, Ste Catherine
lululemon
Montreal, QC
- Full-time
…immédiates pour maintenir l’efficacité et l’efficience des opérations sur le plancher pour la vente au…
Added 2 hours ago
AH
Operational Clinical Informatics Lead
Alberta Health Services
Red Deer, AB
- Full-time
The Urban Acute Operational Informatics team is a clinical informatics team that improves health outcomes by empowering the Connect Care end user through education, communication and direct…
Added 2 hours ago
P
Pharmacy Manager
Pharmabest.ca
Toronto, ON
- Full-time
Lead day-to-day pharmacy operations, workflow, and staff scheduling
Added 3 hours ago
SM
RQ11531 – Scrum Master – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Lead with a servant-leader approach, focusing on removing blockers for the team and empowering them to achieve their goals.
Added 3 hours ago
SM
RQ11531 – Scrum Master – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Lead with a servant-leader approach, focusing on removing blockers for the team and empowering them to achieve their goals.
Added 3 hours ago
SM
RQ11531 – Scrum Master – Intermediate
S M Software Solutions Inc
Toronto, ON
- Internship
Lead with a servant-leader approach, focusing on removing blockers for the team and empowering them to achieve their goals.
Added 3 hours ago
TA
Vice President, Finance & Tax
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Toronto, ON
- Full-time
…reporting, tax planning and compliance, treasury, financial operations and risk management. As a trusted advisor, this individual will translate complex financial matters into clear…
Added 3 hours ago
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Specialist – IT Apps Dev
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Calgary, AB
- Full-time
…Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical…
Added 3 hours ago
Retail Experience Lead
Fire & Flower Inc.
Edmonton, AB
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 3 hours ago
AM
Mechanical Manufacturing Engineer
Avl manufacturing
Hamilton, ON
- $70,000 to $90,000 CAD / year
- Full-time
Our team is the foundation of our success. Comprised of dedicated engineers, skilled fabricators, and experienced project managers, we bring a collaborative, hands-on approach to every…
Added 3 hours ago
AM
Electrical Manufacturing Engineer
Avl manufacturing
Hamilton, ON
- $70,000 to $95,000 CAD / year
Our team is the foundation of our success. Comprised of dedicated engineers, skilled fabricators, and experienced project managers, we bring a collaborative, hands-on approach to every…
Added 3 hours ago
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Director of Property Management-Ottawa
Rhapsody Property Management Services
Ottawa, ON
- $140,000 to $160,000 CAD / year
- Full-time
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Added 3 hours ago
UO
Assistant Registrar
University of Niagara Falls Canada
Niagara Falls, ON
- $90,000 to $120,000 CAD / year
- Full-time
Job Title: Assistant Registrar - Academic Operations, Student Affairs, and Curriculum
Added 3 hours ago
VS
Aggregate Labourer
Volker Stevin Canada
Okotoks, AB
- Full-time
- Temporary
…growth are paramount, we encourage you to join our dynamic team. Together, we’ll continue to set the standard for excellence in…
Added 3 hours ago
PI
Senior Technical Team Lead - Software Development, R&D
Piicomm Inc.
Plantagenet Station, ON
- Full-time
PiiComm is looking for a senior, hands-on Technical Team Lead to manage our R&D team and deliver on business priorities. You’ll work closely with internal stakeholders, coach developers and…

CGI

Genesys Cloud CX Technical Lead

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 7, 2026
Experience: 7+ years of experience in software development, with at least 3 years in a leadership role.
Posting language: English
Posted: Oct 8, 2026

Original job description

Position Description

CGI is seeking a Genesys Cloud CX Technical Lead with specialized expertise in Genesys, CCaaS development, and Microsoft Azure. This role will lead the design, development, integration, and delivery of cloud contact centre solutions while balancing stakeholder expectations and ensuring alignment with customer requirements, architecture standards, delivery schedules, and quality objectives.

This role is hybrid and requires you to be at our downtown Toronto office and/or a client office in Toronto at a minimum 2 days per week, subject to change at any time.

Your future duties and responsibilities

Lead the development planning, execution, and delivery of CCaaS platform projects, including new feature development, integrations, and enhancements.
Define delivery scope, objectives, timelines, and resource requirements in collaboration with stakeholders.
Manage development and delivery risks, issues, and dependencies to ensure successful delivery.
Review requirements, specifications, and other deliverables and compile the combined estimates required for the overall development effort.
Take a leading role in release and sprint planning and delivery efforts, validating and updating estimates, resource requirements, and skill sets.
Review, analyze, interpret, and finalize the development required for new or modified products and components using requirements and design documentation.
Own the overall development strategy, including development processes, tool usage, and the delivery methodology for the project or product.
Ensure delivery is completed within agreed effort and schedule commitments.
Guide technical delivery across Genesys Cloud CX, CCaaS development, and Microsoft Azure environments.
Act as the key client contact for the delivery of software development services within the role's remit while supporting technical delivery, team development, quality, and stakeholder objectives.

Required Qualifications To Be Successful In This Role

Bachelor's or Master's degree in Computer Science, Information Technology, or related field, or equivalent experience.
7+ years of experience in software development, with at least 3 years in a leadership role.
Proven experience delivering projects on CCaaS platforms, such as Genesys Cloud CX.
Strong understanding of contact center operations, telephony, and cloud architectures.
Experience with project management methodologies such as Agile, Scrum, or Waterfall.
Excellent leadership, communication, and stakeholder management skills.
Strong problem-solving and decision-making abilities.
Knowledge of security, compliance, and data privacy standards.
Strong senior client-facing skills, including the ability to solve problems, assess risks, and facilitate change.
Broad understanding of the development lifecycle and the use of key delivery metrics.

Assets

Experience with large-scale CCaaS migrations or greenfield implementations.
Certifications in relevant CCaaS platforms or cloud technologies, such as AWS or Azure.
Experience managing geographically distributed teams.
Familiarity with DevOps practices and CI/CD pipelines.
Strategic thinking and business acumen.
Results-oriented and proactive approach.
Strong organizational and prioritization skills.
Ability to inspire and lead teams.

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $100,000-$150,000. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Lead the planning, design, development, integration, and delivery of Genesys Cloud CX and other CCaaS solutions, including defining scope, schedules, resources, estimates, and delivery strategy. Serve as a key client contact while guiding technical teams, managing delivery risks and dependencies, and ensuring quality and commitments are met.

Requirements

Requires a bachelor's or master's degree in computer science, information technology, or a related field, or equivalent experience, along with 7+ years of software development experience and at least 3 years in a leadership role. Candidates should have CCaaS delivery experience, knowledge of contact center operations, telephony and cloud architectures, project management methods, and strong leadership, client-facing, communication, and problem-solving skills.

Skills

Genesys Cloud CX
CCaaS Development
Microsoft Azure
Technical Leadership
Software Development
Contact Center Operations
Telephony
Cloud Architecture
Project Management
Agile
Scrum
Waterfall
Stakeholder Management
Risk Management
Security and Compliance
DevOps

Visa sponsorship

Not detected in the job text

Keywords

Genesys Cloud CX
CCaaS
Microsoft Azure
Contact Center
Telephony
Cloud Architecture
Software Development
Integrations
Agile
Scrum
Waterfall
Release Planning
Sprint Planning
Development Lifecycle
Delivery Metrics
Risk Management
Stakeholder Management
Client-Facing Delivery
Security
Compliance
Data Privacy
CCaaS Migration
Greenfield Implementation
AWS
DevOps
CI/CD Pipelines
Distributed Teams
Project Management

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