Jobs in Canada

25+ jobs

Group jobs by employerEmail me new jobs Save this search

Added 4 mins ago
Manager, Third Party Oversight
Rogers Communications
Toronto, ON
Reporting to the Sr. Manager Third Party Risk Managment & Vendor Oversight, the role is responsible for end to end systems operations and processing functions including the management and…
Added 18 mins ago
C
Gestionnaire de prestation de services TI
CGI
Saguenay, QC
- Full-time
CGI Saguenay is looking for a Service Delivery Manager to oversee end-to-end service delivery. In this role, you will be responsible for ensuring service quality, compliance with…
Added 18 mins ago
L
Eyecare Sales Associate
LensCrafters
Surrey, BC · South Surrey, BC
- Full-time
Greets all patients with a warm welcome. Shows urgency in providing service to patients and satisfying their needs.
Added 49 mins ago
FH
Community Occupational Therapist – Chilliwack Mental Health Centre
Fraser Health Authority
Chilliwack, BC
- $45.15 to $56.17 CAD / hour
- Part-time
…individual clients and support systems as full collaborators in service planning, delivery, and evaluation; develops partnerships with community agencies to encourage client participation;…
Added 49 mins ago
GC
Senior Engineering Manager, Enterprise CI for Games
Game Companies
Vancouver, BC
- Full-time
As Senior Engineering Manager, you will lead the engineering team that is building EA's next-generation Enterprise CI platform for games on a Frostbite-based foundational tech stack. You'll…
Added 49 mins ago
KC
Manager, Supply Chain & E-Procurement (IVALUA)
KPMG Canada
Toronto, ON
- Full-time
We are seeking an experienced Manager to join our Supply Chain practice, with a focus on Ivalua-enabled procurement transformation and e-procurement implementations. This client-facing role…
Added 1 hour ago
M
Senior Retirement Consultant
Mercer
Montreal, QC
- Other
This role will be based in Montreal and offers a hybrid work arrangement, requiring a minimum of three days per week in the office · All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 1 hour ago
ZR
Operations Manager
Zebra Robotics
Oakville, ON
- Full-time
The Operations Manager leads and supports staff, monitors performance metrics, and implements process improvements to enhance program delivery and customer experience. Additional…
Added 2 hours ago
LL
Transportation Supervisor
Lineage Logistics
Newmarket, ON
- Full-time
Prepare and verify bills of lading, proof of delivery (PODs), customs documentation and cross-border shipping paperwork
Added 2 hours ago
PC
Forensic and Dispute Services Senior Manager (Bilingual FR/EN)
Pwc Canada
Quebec, QC · Montreal, QC
- Full-time
As a Forensic and Dispute Services Senior Manager (Bilingual FR/EN), you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service…
Added 2 hours ago
MA
Investment Consultant
Marsh Agency
Montreal, QC
- Full-time
This role will be based in Montreal and follows a hybrid work model, with a requirement to work in the office at least three days per week · All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week
Added 2 hours ago
MA
Actuarial Analyst – 2026 & 2027 New Grads - Montreal
Marsh Agency
Montreal, QC
- Full-time
Retirement Consulting Business and Global Actuarial Services Delivery
Added 2 hours ago
SC
chef de quart - Store# 75082, 1950 WILFRID-HAMEL
Starbucks Coffee Company
Quebec, QC
- Full-time
As a Starbucks Shift Supervisor, you will assist the store manager in executing store operations during scheduled shifts. As a team lead, you will deploy partners and delegate tasks to…
Added 3 hours ago
W
Principal Mechanical Engineer
Worley
Toronto, ON
- Full-time
…technical leadership role is responsible for the design and delivery of HVAC, industrial building services, utilities, plumbing, drainage and fire protection engineering solutions for…
Added 3 hours ago
S
Center Supervisor- FT- Windsor
Serco
Windsor, ON
- Full-time
To Be Successful In This Role, You Must Have
Added 3 hours ago
CR
Cook - Part-time
COGIR Real Estate
London, ON
- Part-time
Must possess a Food Handler's Certificate · Must have experience in large quantity food preparation, preferably in a healthcare or retirement setting
Added 3 hours ago
LH
Physiotherapist
Lifemark Health Group
Victoria, BC
- $100,000 to $131,000 CAD / year
- Full-time
(Based on experience; option to work under a variable pay model, including a Fee for Service, is available)
Added 4 hours ago
MG
Clinical Pharmacist
Michael Garron Hospital
Toronto, ON
- Full-time
Is available to work week-end and evening shifts and assists in completion of the calendar schedule
Added 4 hours ago
MA
IAM RBAC Business Solution Analyst Lead
Marsh Agency
Toronto, ON
- Full-time
…IdentityIQ, SailPoint Identity Security Cloud, Oracle Identity Manager (OIM), or…
Added 4 hours ago
LH
Product Manager, Referral Management
Lifemark Health Group
Brampton, ON
- $95,000 to $110,000 CAD / year
- Full-time
This is a hybrid position (4 days per week in office from 1 of our office locations below and 1 day remote)
Added 4 hours ago
LH
Product Manager, Referral Management
Lifemark Health Group
Toronto, ON · North York, ON
- $95,000 to $110,000 CAD / year
- Full-time
This is a hybrid position (4 days per week in office from 1 of our office locations below and 1 day remote)
Added 4 hours ago
WC
PHARMACY ASSISTANT
Walmart Canada
Portage la Prairie, MB
- Full-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 4 hours ago
WC
(CAN) Pharmacy Assistant (Full Time)
Walmart Canada
London, ON
- Full-time
…Operations required of a team player. They are a key member in the delivery of superior customer…
Added 4 hours ago
L
Territory Manager - Healthcare
Linde
Moncton, NB
- Full-time
Territory Manager - Healthcare (14 Monthcontract)
Added 4 hours ago
Eyecare Sales Associate
EssilorLuxottica Group
Surrey, BC · South Surrey, BC
Greets all patients with a warm welcome. Shows urgency in providing service to patients and satisfying their needs.

CGI

Gestionnaire de prestation de services TI

Saguenay, QC, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 11, 2026
Experience: Minimum 7 years of experience in information technology, including significant experience in application service management, service delivery management, or IT operations
Posting language: English
Posted: Nov 11, 2026

Original job description

Contribute to the successful delivery of strategic initiatives at the heart of a dynamic, innovation-driven organization!

CGI Saguenay is looking for a Service Delivery Manager to oversee end-to-end service delivery. In this role, you will be responsible for ensuring service quality, compliance with contractual commitments, client satisfaction, and the financial performance of engagements. Working closely with CGI account leaders, managers, practice leaders, partners, and vendors, you will serve as the primary point of contact for your clients and be responsible for coordinating delivery teams, overseeing operational governance, managing issues, and driving continuous service improvement.

Beyond managing day-to-day operations, you will contribute to the evolution of delivery models by focusing on process optimization, automation, artificial intelligence, and value creation for both clients and CGI. You may also be involved in managed services, application maintenance and support, transformation initiatives, operational transitions, and the evolution of local, multi-site, and global delivery models.

If you enjoy leveraging your ability to lead and inspire teams, your strong business acumen, and your solid understanding of enterprise application environments, CGI offers you an exciting opportunity to make a tangible impact on the success of our clients.

Work model: Hybrid

Location: Saguenay

Your future duties and responsibilities

Application Service Delivery Management

Assume end-to-end accountability for AMS service delivery, ensuring compliance with contractual commitments, service levels, and performance indicators
Oversee application maintenance, support, enhancement, and evolution activities for the applications under your responsibility, from transition through steady-state operations
Proactively manage incidents, problems, changes, service requests, and releases, including critical situations and root cause analyses
Analyze operational trends, anticipate risks, and implement corrective, preventive, and mitigation actions
Ensure the stability, availability, security, and quality of application services
Coordinate multidisciplinary teams, partners, and vendors involved in service delivery

Client Relationship Management

Act as the primary point of contact for client IT leaders, executives, and other stakeholders
Build and maintain long-term trusted relationships based on transparency, collaboration, negotiation, and value creation
Understand client business priorities and translate them into tangible service improvement initiatives
Manage issues and escalations using a proactive, structured, and solution-oriented approach
Lead governance meetings, operational reviews, service reviews, and steering committees
Identify opportunities to expand and evolve services in collaboration with business development teams

Governance and Financial Performance

Establish and maintain effective governance frameworks tailored to each client's needs, risks, and commitments
Oversee budgets, revenues, costs, forecasts, and profitability for the engagements under your responsibility
Optimize resource utilization, delivery capacity, and operational efficiency
Ensure compliance with contractual obligations, service management processes, and CGI quality standards
Maintain rigorous management of operational, financial, people-related, and contractual risks
Produce and present accurate, timely, and audience-appropriate dashboards and performance reports for various governance levels

Continuous Improvement

Define and lead continuous improvement plans aimed at increasing quality, productivity, client satisfaction, and service efficiency
Identify and implement opportunities for automation, process optimization, and the responsible use of artificial intelligence and AIOps
Promote a proactive approach through root cause analysis, prevention of recurring incidents, and reduction of operational debt
Contribute to the industrialization and standardization of application service management practices
Support clients in the evolution of their application services and operating models
Measure realized benefits and demonstrate the value delivered to both clients and CGI

Leadership and Team Engagement

Coordinate and mobilize local, global, virtual, shared, or dedicated delivery teams, as well as the experts and partners involved in engagements
Establish clear expectations regarding quality, performance, accountability, collaboration, and client satisfaction
Foster a culture of proactive problem-solving, continuous improvement, and knowledge sharing
Support teams in adopting new practices, technologies, and ways of working
Collaborate with managers and practice leaders to anticipate skill, succession, and delivery capacity requirements

Required Qualifications To Be Successful In This Role

Minimum 7 years of experience in information technology, including significant experience in application service management, service delivery management, or IT operations
Proven experience managing managed services engagements, application outsourcing, or enterprise application maintenance and support services
Strong understanding of enterprise application environments, including their maintenance, support, evolution, and technology dependencies
Experience coordinating multidisciplinary teams and partners in complex and evolving environments
Excellent ability to establish and maintain trusted relationships with operational, tactical, and executive-level clients
Strong focus on results, client satisfaction, service quality, and value creation
Ability to manage complex situations, operational challenges, and escalations with professionalism and sound judgment
Experience in budget management, profitability tracking, and contractual governance
Experience or strong interest in proposals, estimations, renewals, scope evolution, and business growth opportunities
Excellent communication, negotiation, presentation, and stakeholder engagement skills across diverse audiences
Strong leadership skills, accountability, and the ability to make decisions in ambiguous or urgent situations
Ability to manage multiple priorities simultaneously while maintaining a holistic view of services, projects, and operations
Structured, analytical, and proactive approach to problem-solving
Ability to support organizational change and drive the evolution of ways of working
Ability to integrate and promote the responsible use of artificial intelligence within team practices and service delivery management
Excellent communication skills in both French and English (spoken, written)

Assets

ITIL Foundation certification
Certification or training in Project Management, Product Management, Agile, SAFe, SRE, or equivalent methodologies
Knowledge of ITIL principles and processes, particularly incident, problem, change, request, service level, and continual improvement management
Experience in application services transition or transformation initiatives
Experience applying automation, AIOps, or artificial intelligence practices within IT operations
Experience with IT service management and performance monitoring tools such as ServiceNow, BMC Helix, Jira, or equivalent solutions
Knowledge of local, multi-site, global, or follow-the-sun delivery models

Location: Saguenay

Work mode: Hybrid

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is 80 000$ and 150 000$. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply on LinkedIn About employer

More about this job

Responsibilities

Manage end-to-end application service delivery, including service quality, contractual commitments, client relationships, operational governance, financial performance, and delivery teams. Lead continuous improvement and service evolution through process optimization, automation, responsible use of artificial intelligence, and effective team coordination.

Requirements

Requires at least seven years of IT experience, including significant experience in application service management, service delivery, or IT operations, as well as experience managing managed services or enterprise application support. Candidates should bring strong client-facing, leadership, financial and contractual governance, communication, and problem-solving skills; fluency in spoken and written French and English is required.

Skills

Application Service Delivery Management
Managed Services
IT Operations
Contractual Governance
Budget Management
Financial Performance Management
Incident Management
Problem Management
Change Management
Continuous Improvement
Team Leadership
Root Cause Analysis
Automation
Artificial Intelligence
Stakeholder Engagement

Visa sponsorship

Not detected in the job text

Keywords

Application Maintenance and Support
Managed Services
IT Operations
Service Delivery Management
Service Level Agreements
Incident Management
Problem Management
Change Management
Service Requests
Release Management
Root Cause Analysis
ITIL
ServiceNow
BMC Helix
Jira
AIOps
Artificial Intelligence
Automation
Agile
SAFe
SRE
Project Management
Product Management
Operational Governance
Contractual Governance
Budget Management
Financial Performance
Global Delivery Models

Report this job

Work requirements

Jobs in Canada