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Added 1 min ago
Project Coordinator, Creative Services | Health & Wellness Space | Hybrid in North York |$55k-$65k + Bonus
White Bay
Toronto, ON · North York, ON
$55,000 to $65,000 CAD / year
Full-time
…delivered within agreed timelines. They will also support the Manager, Creative Operations & Governance by providing visibility into project status, team capacity, potential challenges, and…
Added 1 min ago
Retail District Manager - Canada West
adidas
Vancouver, BC
Full-time
The District Manager is a key leadership role within adidas Canada, responsible for driving retail performance, operational excellence, people development and profitable growth across a…
Added 1 min ago
Boundary Application Project Manager
RigUp
Calgary, AB
$120 to $150 CAD / hour
Contract
…mission: to deliver services and technology that fundamentally change how skilled workers and the businesses they serve get hard work…
Added 1 min ago
Digital Project Manager
Pomerleau
Montreal, QC
Full-time
As a Digital Project Manager within the Digital Project Management Office (PMO), your primary responsibility will be to lead the delivery of technology solutions in collaboration with…
Added 1 min ago
Senior Project Manager IT - SaaS
Equisoft
Quebec, QC
Full-time
Role: The Senior Project Manager IT - SaaS reports to the AVP, Product Management and works closely with multiple product team and 3 other AVP. The incumbent will ensure that the projects…
Added 1 min ago
Planning Specialist (Temporary)
Sheridan College
Oakville, ON
Temporary
Reporting to the Manager, Integrated Planning and Projects the Planning Specialist, Integrated Planning provides project management support, data analysis, and recommendations for the…
Added 1 min ago
Senior Registered Electrical Engineer - Nuclear Power
Black & Veatch
Markham, ON
Full-time
Develop design change packages for operating nuclear plant facilities, and deliver solutions for a more sustainable future.
Added 1 min ago
Project Manager of Design and Construction (Temporary Full Time for Approximately 18 Months)
City of Kitchener
Kitchener, ON
Full-time
…and dedicated candidate to join our team. Reporting to the Manager, the position leads the design, coordination, and delivery of neighbourhood placemaking projects that are uniquely…
Added 1 min ago
Digital Project Manager - Finance
Pomerleau
Montreal, QC
Full-time
As a Digital Project Manager within the Digital Project Management Office (PMO), your primary responsibility will be to lead the delivery of technology solutions in collaboration with…
Added 1 min ago
Senior Project Manager IT - SaaS
Equisoft
Montreal, QC
Full-time
Role: The Senior Project Manager IT - SaaS reports to the AVP, Product Management and works closely with multiple product team and 3 other AVP. The incumbent will ensure that the projects…
Added 4 mins ago
Bellperson - Overnight
AccorHotel
Lake Louise, AB
Full-time
…career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a…
Added 4 mins ago
RV Technician / RV Maintenance Technician
Tourism Holdings Ltd
Mirabel, QC
Reports to: Station Manager/Supervisor or Service Manager
Added 4 mins ago
Development Specialist
Calgary Dream Centre
Calgary, AB
Full-time
Compelled by the love of Jesus, the Calgary Dream Centre (CDC) exists to see lasting change across generations by breaking the cycles of poverty, homelessness, and addiction. We provide…
Added 4 mins ago
Front Desk Associate
Planet Fitness
Edmonton, AB
$15 CAD / hour
Part-time
Hands-on experience in accepting payments from customers and give change and receipts.
Added 19 mins ago
Retail Training and Communications Coordinator (Bilingual), Operational Solutions
ARC'TERYX
North Vancouver, BC
Full-time
Partnering with the Senior Manager, Retail Training and Communications – NAM and cross-functional stakeholders to gather information, track action items, and ensure alignment on projects
Added 19 mins ago
Registered Practical Nurse, Complex Care
Bruyère Health
Ottawa, ON
Full-time
Reporting to Clinical Manager, as a member of the interdisciplinary team you will deliver safe, effective, patient-centered, ethical and evidence-based nursing care to patients according to…
Added 19 mins ago
Registered Practical Nurse, Complex Care
Bruyère Health
Ottawa, ON
Part-time
Reporting to Clinical Manager, as a member of the interdisciplinary team you will deliver safe, effective, patient-centered, ethical and evidence-based nursing care to patients according to…
Added 33 mins ago
Strata Manager
Associa
Vancouver, BC
$70,000 to $80,000 CAD / year
Full-time
…environment isn't supporting your growth, it might be time for a change. Join the dynamic team at Associa Vancouver, where we've built a fully functional, collaborative workplace, with no…
Added 33 mins ago
Manager, Environmental
Cadillac Mines Corporation (Formerly Gold Candle Ltd.)
ON · Virginiatown, ON
Full-time
Reporting to the Director, Environment and Permitting, and working closely with the project team, the Manager, Environmental will help advance the Company’s Abitibi assets from exploration…
Added 33 mins ago
Project Manager
Shared Health-Soins Communs
Winnipeg, MB
Full-time
Under the direction of the Executive Leader/Director or designate, the Project Manager applies established project management principles, tools, and templates throughout the project life…
Added 33 mins ago
Event and Engagement Coordinator
Elmer's Manufacturing
Altona, MB
Full-time
…through our email marketing platform, working with the Marketing Manager and Sales Manager on the message, and team up with our marketing team to promote what’s coming. Afterward, you’ll…
Added 33 mins ago
Senior Workday Functional Specialist
Fanshawe College
London, ON
Full-time
Reporting to the Manager, Workday Human Capital Management (HCM), the Senior Workday Functional Specialist - HCM provides specialized functional and technical expertise in the support,…
Added 33 mins ago
Childcare Centre Floor Supervisor - Oxford
Kepler Academy Early Learning & Child Care
AB · Edmonton, AB
Full-time
You will become part of the change towards modern childcare including Exploratory Education™, STEM, discovery, and child-led approach learning
Added 33 mins ago
Project Manager (Foundations)
Torus Talent
AB · Alberta, Canada
Full-time
Our client, a well-established Canadian construction and infrastructure contractor, is seeking a Project Manager to join their Foundations division in Alberta. The successful candidate will…
Added 33 mins ago
Coordinator, Housekeeping Services
Fraser Health Authority
Surrey, BC
$35.36 to $50.83 CAD / hour
Full-time
…ATP, UV marker, hand hygiene, etc. Analyzes audit data with Manager and assists with the development and follow-up actions as…

CGI

L3 Application Support

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 8–10 years of IT experience, with significant hands-on experience in L3 application/production support.
Posting language: English
Posted: Oct 1, 2026

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Original job description

Position Description

This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week subject to change at any time.

Your future duties and responsibilities

CGI is seeking an experienced L3 Application Support to support a critical Business Banking portfolio. This is a hands-on production support role requiring strong technical troubleshooting skills, ownership of complex incidents, and the ability to work effectively with multiple business and technology stakeholders.

The successful candidate will have strong experience in L3 production support, Java, SQL, Dynatrace, and Splunk. The role requires someone who can independently investigate production issues, manage P1/P2 incidents, perform root-cause analysis, and drive issues through resolution while maintaining clear stakeholder communication.

Required Qualifications To Be Successful In This Role

Take ownership of L3 application and production support activities for applications within the Business Banking portfolio.

Investigate and resolve complex production incidents, problems, defects, and application issues.

Manage P1/P2 incidents, including troubleshooting, coordination, escalation, stakeholder communication, and resolution tracking.

Use Dynatrace and Splunk to monitor application health, analyze logs, investigate performance issues, and identify root causes.

Apply working knowledge of Java and SQL to troubleshoot application and data-related production issues.

Perform SQL queries and data analysis to identify failures, validate data, and support incident resolution.

Use ServiceNow dashboards and workflows to manage incidents, problems, changes, requests, and production support activities.

Perform root-cause analysis and contribute to permanent corrective and preventive solutions.

Monitor application availability, reliability, performance, security, and data integrity.

Identify operational risks and proactively recommend improvements to application support processes.

Coordinate with development, infrastructure, database, business, and other technology teams during incident resolution.

Work closely with the Service Delivery Manager and communicate directly with client and business stakeholders.

Maintain clear documentation of incidents, resolutions, known errors, troubleshooting procedures, and application knowledge.

Support change implementation, application testing, release activities, and production validation.

Participate in and contribute to team meetings, incident calls, scrums, and operational reviews.

Identify opportunities for automation and continuous improvement to reduce recurring incidents and improve support efficiency.

Deliver assigned work according to established SLAs and OLAs, escalating risks and issues when required.

Participate in a rotating evening and weekend support schedule.

Required Skills & Experience

8–10 years of IT experience, with significant hands-on experience in L3 application/production support.

Strong production incident management and troubleshooting experience.

Strong working knowledge of Java and SQL.

Hands-on experience with Dynatrace and Splunk – mandatory.

Experience using ServiceNow for incident management, dashboards, and production support processes.

Strong understanding of Incident, Problem, Change, and Request Management processes.

Experience troubleshooting enterprise applications in complex production environments.

Ability to independently investigate and resolve high-priority P1/P2 incidents.

Strong root-cause analysis and problem-solving capabilities.

Excellent verbal and written communication skills.

Strong stakeholder-management skills with the ability to communicate effectively with technical teams, business stakeholders, clients, and senior leadership.

Ability to manage multiple priorities and work effectively in a fast-paced production environment.

Willingness to participate in rotating evening and weekend support.

Nice to Have

Banking or Financial Services experience.

Experience supporting Business Banking applications.

Knowledge of Datadog, WebSphere, .NET, Jira, Confluence, and Git.

Experience with DevOps practices and production support automation.

ITIL, Agile/SAFe, DevOps, or relevant technology certifications.

"CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $50,000–$100,000. This role is an existing vacancy."

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Own L3 production support for Business Banking applications, investigate and resolve complex incidents including P1/P2 events, and use monitoring, logs, Java, and SQL to identify root causes. Coordinate with technical and business stakeholders, document resolutions, support changes and releases, and improve operational processes while meeting service targets.

Requirements

Requires 8–10 years of IT experience with substantial hands-on L3 application or production support, strong incident troubleshooting and root-cause analysis, and working knowledge of Java and SQL. Mandatory experience includes Dynatrace and Splunk, along with ServiceNow and incident-management processes; candidates must communicate effectively and participate in rotating evening and weekend support.

Skills

L3 Application Support
Production Support
Incident Management
Java
SQL
Dynatrace
Splunk
ServiceNow
Root-Cause Analysis
Troubleshooting
Stakeholder Management
Problem Management
Change Management
Data Analysis
Application Monitoring
Production Automation

Visa sponsorship

Not detected in the job text

Keywords

L3 Application Support
Production Support
Business Banking
Java
SQL
Dynatrace
Splunk
ServiceNow
P1/P2 Incidents
Incident Management
Problem Management
Change Management
Request Management
Root-Cause Analysis
Data Integrity
Application Monitoring
Datadog
WebSphere
.NET
Jira
Confluence
Git
DevOps
ITIL
Agile
SAFe
SLAs
OLAs
Financial Services

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