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Added 7 mins ago
Community General Manager, Personal Banking - Charlottetown, PEI
CIBC
Charlottetown, PE
Full-time
As a member of the Personal Banking Team, you’ll lead a team of client facing employees within the banking centre, as well as other banking centres within your community to deliver on…
Added 7 mins ago
Tenant Services Coordinator
BGIS
Toronto, ON
Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 7 mins ago
Geotechnical Project Manager
Pinchin Canada
Toronto, ON
$80,000 to $100,000 CAD / year
Full-time
Pinchin is seeking a Geotechnical Project Manager to join our Geotechnical Group in the Greater Toronto Area. Reporting to the Operations Manager, this role offers the opportunity to lead…
Added 8 mins ago
Journeyman Plumber
Reid Brothers Plumbing & Heating Ltd.
Vancouver, BC
Full-time
Reports To: Project Manager or Operations Manager
Added 23 mins ago
Sales & Alliance Manager, Digital Reporting & Compliance (Workiva)- Canadian Market
Clearsulting
Canada
Sales & Alliance Manager, Digital Reporting & Compliance (Workiva)
Added 23 mins ago
Manager, Business Continuity Risk
RBC
Toronto, ON · Vancouver, BC
Full-time
As Manager, Business Continuity Risk, you are responsible for the execution of the Business Continuity Risk Management (BCRM) Program within Personal Banking and Commercial Banking Canada.…
Added 23 mins ago
Commercial Credit Advisor, Agriculture
RBC
Guelph, ON · Calgary, AB
Full-time
Assist Commercial Account Manager in maximizing opportunity spotting with all clients to enhance retention, referrals, and sales activities and contribute to superior client care
Added 23 mins ago
Branch Manager, Clarkson Branch
RBC
Mississauga, ON
Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 23 mins ago
Branch Manager, Cooksville Branch
RBC
Mississauga, ON
Full-time
As a Branch Manager, you are a local market leader, motivating and coaching your team to create a memorable experience for clients. Inside and outside the branch, you capitalize on emerging…
Added 23 mins ago
Relationship Manager, Commercial Financial Services - Indigenous Banking
RBC
Ottawa, ON
Full-time
…highly developed experience with financial analysis, credit, and client acquisition relationship takes center stage. Your finely honed solution-development skills, combined with your innate…
Added 23 mins ago
Associate Director - Senior Business & Portfolio Manager
RBC
Bedford, QC
Full-time
Client, Banking, Data Analytics, and Digital Technology (CBDDT) is seeking an individual to lead the Financial Operations, Vendor Management, and Workforce Strategy for the Platform…
Added 23 mins ago
PwC Private Cross Border, Senior Manager
PwC
Toronto, ON
Full-time
As a PwC Private Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex issues from strategy to execution. PwC Professional skills and responsibilities…
Added 23 mins ago
Project Manager (Highway Infrastructure)
Mainroad
AB · Ponoka, AB · Red Deer, AB · Camrose, AB · Rocky View County, AB
Full-time
An exciting opportunity exists for a motivated and results-driven Project Manager to join our team based out of either our Calgary, Camrose, Ponoka or Red Deer offices. This full-time…
Added 23 mins ago
Deals Contracts & Closing Mechanism Manager
PwC
Toronto, ON
Full-time
As a Deals Contracts & Closing Mechanism Manager, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational…
Added 37 mins ago
Health, Safety, Environmental & Training (HSET) Superintendent
Barminco
Dease Lake 9, BC
Full-time
Reporting to the Project Manager, and functionally to the HSET Manager of North America, the HSET Superintendent is responsible for leading and supporting the site HSET department, ensuring…
Added 37 mins ago
Underground Trainer
Barminco
Dease Lake 9, BC
Full-time
Reporting to the Project Manager, the Underground Mine Trainer is responsible for ensuring all mining personnel, whether newcomers or seasoned veterans, are primed to excel in their roles.…
Added 37 mins ago
Estimator/ Project Manager - Commercial Construction
Norland
Parksville, BC
Full-time
We are seeking an experienced and dynamic Estimator/Project Manager to join our Copcan team in our Parksville, BC office. In this role, you will estimate and manage a diverse range of…
Added 37 mins ago
Plant Manager - Manufacturing Operations
Express Employment Professionals - Calgary
Calgary, AB
Full-time
Our client is seeking an experienced Plant Manager to lead a high-volume manufacturing operation in Calgary. This is an opportunity for a hands-on leader who is passionate about building…
Added 38 mins ago
Portfolio Administrator
Scotiabank
Toronto, ON
Provide timely support for the Traders, the Portfolio Manager or Associate Portfolio Manager, which may include the preparation and customization of various reports and maintenance.
Added 38 mins ago
Deputy Director
Government of Alberta
Peace River, AB
…your well-developed decision-making abilities will ensure your success in this…
Added 38 mins ago
Senior Governance & Control Analyst-1
TD
London, ON · Toronto, ON · Markham, ON
Full-time
…analyze, organize and prioritize will be foundational to your success in the role. You will act as a subject matter expert and develop and maintain a robust understanding of governance and…
Added 38 mins ago
Customer Experience Associate
TD
Ottawa, ON
Part-time
…banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are…
Added 38 mins ago
Contact Center Rep II, Easyline Everyday Banking
TD
Toronto, ON · Markham, ON
Full-time
…location for in-person team events and experiences. The hiring manager will provide more information about how this works for their…
Added 38 mins ago
Specialized Finance Manager
TD
Toronto, ON · Laval, QC
Full-time
The Manager will collaborate with key business partners across Technology, Actuarial, Project Management, and Finance to evaluate business and system changes that may impact financial and…
Added 38 mins ago
Executive Protection Specialist
TD
Toronto, ON
Full-time
Reporting to the Group Manager, GPS Employee Protection Programs, the Executive Protection Specialist will work in cooperation with GPS management and GPS teams to provide dedicated support…

CGI

L3 Application Support

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 8–10 years of IT experience, with significant hands-on experience in L3 application/production support.
Posting language: English
Posted: Oct 1, 2026

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Original job description

Position Description

This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week subject to change at any time.

Your future duties and responsibilities

CGI is seeking an experienced L3 Application Support to support a critical Business Banking portfolio. This is a hands-on production support role requiring strong technical troubleshooting skills, ownership of complex incidents, and the ability to work effectively with multiple business and technology stakeholders.

The successful candidate will have strong experience in L3 production support, Java, SQL, Dynatrace, and Splunk. The role requires someone who can independently investigate production issues, manage P1/P2 incidents, perform root-cause analysis, and drive issues through resolution while maintaining clear stakeholder communication.

Required Qualifications To Be Successful In This Role

Take ownership of L3 application and production support activities for applications within the Business Banking portfolio.

Investigate and resolve complex production incidents, problems, defects, and application issues.

Manage P1/P2 incidents, including troubleshooting, coordination, escalation, stakeholder communication, and resolution tracking.

Use Dynatrace and Splunk to monitor application health, analyze logs, investigate performance issues, and identify root causes.

Apply working knowledge of Java and SQL to troubleshoot application and data-related production issues.

Perform SQL queries and data analysis to identify failures, validate data, and support incident resolution.

Use ServiceNow dashboards and workflows to manage incidents, problems, changes, requests, and production support activities.

Perform root-cause analysis and contribute to permanent corrective and preventive solutions.

Monitor application availability, reliability, performance, security, and data integrity.

Identify operational risks and proactively recommend improvements to application support processes.

Coordinate with development, infrastructure, database, business, and other technology teams during incident resolution.

Work closely with the Service Delivery Manager and communicate directly with client and business stakeholders.

Maintain clear documentation of incidents, resolutions, known errors, troubleshooting procedures, and application knowledge.

Support change implementation, application testing, release activities, and production validation.

Participate in and contribute to team meetings, incident calls, scrums, and operational reviews.

Identify opportunities for automation and continuous improvement to reduce recurring incidents and improve support efficiency.

Deliver assigned work according to established SLAs and OLAs, escalating risks and issues when required.

Participate in a rotating evening and weekend support schedule.

Required Skills & Experience

8–10 years of IT experience, with significant hands-on experience in L3 application/production support.

Strong production incident management and troubleshooting experience.

Strong working knowledge of Java and SQL.

Hands-on experience with Dynatrace and Splunk – mandatory.

Experience using ServiceNow for incident management, dashboards, and production support processes.

Strong understanding of Incident, Problem, Change, and Request Management processes.

Experience troubleshooting enterprise applications in complex production environments.

Ability to independently investigate and resolve high-priority P1/P2 incidents.

Strong root-cause analysis and problem-solving capabilities.

Excellent verbal and written communication skills.

Strong stakeholder-management skills with the ability to communicate effectively with technical teams, business stakeholders, clients, and senior leadership.

Ability to manage multiple priorities and work effectively in a fast-paced production environment.

Willingness to participate in rotating evening and weekend support.

Nice to Have

Banking or Financial Services experience.

Experience supporting Business Banking applications.

Knowledge of Datadog, WebSphere, .NET, Jira, Confluence, and Git.

Experience with DevOps practices and production support automation.

ITIL, Agile/SAFe, DevOps, or relevant technology certifications.

"CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $50,000–$100,000. This role is an existing vacancy."

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Own L3 production support for Business Banking applications, investigate and resolve complex incidents including P1/P2 events, and use monitoring, logs, Java, and SQL to identify root causes. Coordinate with technical and business stakeholders, document resolutions, support changes and releases, and improve operational processes while meeting service targets.

Requirements

Requires 8–10 years of IT experience with substantial hands-on L3 application or production support, strong incident troubleshooting and root-cause analysis, and working knowledge of Java and SQL. Mandatory experience includes Dynatrace and Splunk, along with ServiceNow and incident-management processes; candidates must communicate effectively and participate in rotating evening and weekend support.

Skills

L3 Application Support
Production Support
Incident Management
Java
SQL
Dynatrace
Splunk
ServiceNow
Root-Cause Analysis
Troubleshooting
Stakeholder Management
Problem Management
Change Management
Data Analysis
Application Monitoring
Production Automation

Visa sponsorship

Not detected in the job text

Keywords

L3 Application Support
Production Support
Business Banking
Java
SQL
Dynatrace
Splunk
ServiceNow
P1/P2 Incidents
Incident Management
Problem Management
Change Management
Request Management
Root-Cause Analysis
Data Integrity
Application Monitoring
Datadog
WebSphere
.NET
Jira
Confluence
Git
DevOps
ITIL
Agile
SAFe
SLAs
OLAs
Financial Services

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