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Added 7 mins ago
Trade Marketing Assistant - PACIFIC
Club Med
Sydney Indian Reserve No. 28A, NS · Sydney, NS
Internship
…the industry. You’ll work closely with the Trade Marketing Manager and the Trade Sales Team to create impactful marketing assets, manage our Travel Agents Portal, and deliver seamless…
Added 7 mins ago
TECHNICAL INTEGRATION & CONVERSION COORDINATOR - RIS / PACS
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Montreal, QC
Full-time
Project Manager / PM profile with strong knowledge of radiology environments, particularly RIS and PACS.
Added 7 mins ago
Customer Services Manager - Parts & Services
Sandvik
ON · Ontario, Canada
Full-time
Currently, we have an opening for a Customer Services Manager - Parts and Services. The Customer Services Manager is responsible for leading the customer parts supply experience for Sandvik…
Added 7 mins ago
Administrative Assistant - Buildings
Graham
Calgary, AB
Full-time
Graham is actively recruiting for a Site Administrator supporting the Buildings Division. Reporting to the Office Manager or Project Manager (when on site), the Site Administrator plays a…
Added 7 mins ago
Manager, Technology Strategy Consulting
Accenture
Calgary, AB
Full-time
Added 7 mins ago
Bilingual Lease Analyst (FR/ENG)
BGIS
Toronto, ON
Full-time
Supports the Property Manager in operational issues
Added 7 mins ago
Recruiter, Hourly
Towne
NB · Chiasson Office, NB
Full-time
…opportunity knocks. From the first conversation with a hiring manager to a candidate’s final yes, this role turns every hire into a Towne Wow…
Added 7 mins ago
Recruiter, Hourly
Towne
NB · Chiasson Office, NB
Full-time
…opportunity knocks. From the first conversation with a hiring manager to a candidate’s final yes, this role turns every hire into a Towne Wow…
Added 7 mins ago
Global Account Manager
Sandvik
Sudbury, ON · Greater Sudbury, ON
Full-time
…Currently, we have an exciting opportunity as Global Key Account…
Added 7 mins ago
Recruiter, Hourly
Towne
NB · Chiasson Office, NB
Full-time
…opportunity knocks. From the first conversation with a hiring manager to a candidate’s final yes, this role turns every hire into a Towne Wow…
Added 7 mins ago
Community General Manager, Personal Banking - Charlottetown, PEI
CIBC
Charlottetown, PE
Full-time
…solutions to meet our clients goals. As a Community General Manager (CGM), you will build a capable and motivated team through proactive talent management. You will be empowered to create a…
Added 7 mins ago
Identity & Access Management (IAM) - Bilingual
Alquemy Search & Consulting
Ottawa, ON
$90,000 to $134,000 CAD / year
Full-time
Strategic Planning & Design Guidance: Partner closely with the IAM Product Manager and Enterprise Architecture team to align solutions with the IAM roadmap, ensure compliance with security…
Added 7 mins ago
Product Manager
Travel Buggy
AB · Edmonton, AB
Full-time
We’re looking for an exuberant and passionate Product Manager who is equally comfortable delivering a sales team product pitch and ensuring SKU and webpage data integrity. As the Product…
Added 7 mins ago
Senior Manager - Defence & Public Service - Industry & Enterprise
Accenture
Ottawa, ON
Full-time
As a Senior Manager, you will play a leadership role in growing Accenture's Defence & Public Service business while helping clients modernize operations, improve mission outcomes, and…
Added 7 mins ago
IT Manager
Robert Half
Richmond, BC
$100,000 to $120,000 CAD / year
Full-time
This is a steady, long-term position as an IT Manager with a private-sector organization in Richmond, BC. This company distributes consumer products across Canada, and they coordinate this…
Added 7 mins ago
Site Superintendent
FMI
Vancouver, BC
Full-time
Review the budget and estimate with the Project Manager to understand the project; plan to avoid costly issues and project delays; manage and track budget and cost; review the budget and…
Added 7 mins ago
Manager, Engagement & Change Enablement, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
Temporary
…moves further into implementation. We are recruiting a new Manager, Engagement & Change Enablement to lead the Change Specialist team and Change Lead, with primary accountability for Health…
Added 7 mins ago
Customer Wellness Associate
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Vancouver, BC
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Escalate sensitive or high-risk social interactions to the Social Media Manager as needed
Added 7 mins ago
Warehouse Associate (Bin Picking)
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Edmonton, AB
Full-time
You’ll report to a DC Supervisor or Process Manager and have regular interaction with other team members.
Added 7 mins ago
Operations Support Analyst, eHealth -Internal Only
First Nations Health Authority
Vancouver, BC · Metro Vancouver A, BC
Full-time
Reporting to the Operations Manager, eHealth, the Operation Support Analyst provides support to FNHA eHealth for maintaining the FNHA Supported EMR and Telehealth network to an expanding…
Added 7 mins ago
Global Account Manager
Sandvik
Mississauga, ON
Full-time
…Currently, we have an exciting opportunity as Global Key Account…
Added 7 mins ago
Senior Manager Accounting - Shared Services (Temporary - 12 months)
Innergex
Longueuil, QC
Full-time
Reporting to the Director - Shared Financial Services, the Senior Manager Accounting will play a key role in overseeing the organization’s accounting activities for a 12-month assignment.…
Added 7 mins ago
Tenant Services Coordinator
BGIS
Toronto, ON
Full-time
…drive innovation for our clients’ businesses. Globally, we manager over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East,…
Added 7 mins ago
System Administrator
Innergex
Longueuil, QC
Full-time
Reporting to the Senior Manager - IT Infrastructure, the Systems Administrator plays a key role in the operation, evolution, and security of the company’s technology environments. Working…
Added 8 mins ago
Produce - Clerk Produce
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Vancouver, BC
Any other duties as assigned by the Department Manager

CGI

L3 Application Support

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 8–10 years of IT experience, with significant hands-on experience in L3 application/production support.
Posting language: English
Posted: Oct 1, 2026

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Original job description

Position Description

This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week subject to change at any time.

Your future duties and responsibilities

CGI is seeking an experienced L3 Application Support to support a critical Business Banking portfolio. This is a hands-on production support role requiring strong technical troubleshooting skills, ownership of complex incidents, and the ability to work effectively with multiple business and technology stakeholders.

The successful candidate will have strong experience in L3 production support, Java, SQL, Dynatrace, and Splunk. The role requires someone who can independently investigate production issues, manage P1/P2 incidents, perform root-cause analysis, and drive issues through resolution while maintaining clear stakeholder communication.

Required Qualifications To Be Successful In This Role

Take ownership of L3 application and production support activities for applications within the Business Banking portfolio.

Investigate and resolve complex production incidents, problems, defects, and application issues.

Manage P1/P2 incidents, including troubleshooting, coordination, escalation, stakeholder communication, and resolution tracking.

Use Dynatrace and Splunk to monitor application health, analyze logs, investigate performance issues, and identify root causes.

Apply working knowledge of Java and SQL to troubleshoot application and data-related production issues.

Perform SQL queries and data analysis to identify failures, validate data, and support incident resolution.

Use ServiceNow dashboards and workflows to manage incidents, problems, changes, requests, and production support activities.

Perform root-cause analysis and contribute to permanent corrective and preventive solutions.

Monitor application availability, reliability, performance, security, and data integrity.

Identify operational risks and proactively recommend improvements to application support processes.

Coordinate with development, infrastructure, database, business, and other technology teams during incident resolution.

Work closely with the Service Delivery Manager and communicate directly with client and business stakeholders.

Maintain clear documentation of incidents, resolutions, known errors, troubleshooting procedures, and application knowledge.

Support change implementation, application testing, release activities, and production validation.

Participate in and contribute to team meetings, incident calls, scrums, and operational reviews.

Identify opportunities for automation and continuous improvement to reduce recurring incidents and improve support efficiency.

Deliver assigned work according to established SLAs and OLAs, escalating risks and issues when required.

Participate in a rotating evening and weekend support schedule.

Required Skills & Experience

8–10 years of IT experience, with significant hands-on experience in L3 application/production support.

Strong production incident management and troubleshooting experience.

Strong working knowledge of Java and SQL.

Hands-on experience with Dynatrace and Splunk – mandatory.

Experience using ServiceNow for incident management, dashboards, and production support processes.

Strong understanding of Incident, Problem, Change, and Request Management processes.

Experience troubleshooting enterprise applications in complex production environments.

Ability to independently investigate and resolve high-priority P1/P2 incidents.

Strong root-cause analysis and problem-solving capabilities.

Excellent verbal and written communication skills.

Strong stakeholder-management skills with the ability to communicate effectively with technical teams, business stakeholders, clients, and senior leadership.

Ability to manage multiple priorities and work effectively in a fast-paced production environment.

Willingness to participate in rotating evening and weekend support.

Nice to Have

Banking or Financial Services experience.

Experience supporting Business Banking applications.

Knowledge of Datadog, WebSphere, .NET, Jira, Confluence, and Git.

Experience with DevOps practices and production support automation.

ITIL, Agile/SAFe, DevOps, or relevant technology certifications.

"CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $50,000–$100,000. This role is an existing vacancy."

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

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More about this job

Responsibilities

Own L3 production support for Business Banking applications, investigate and resolve complex incidents including P1/P2 events, and use monitoring, logs, Java, and SQL to identify root causes. Coordinate with technical and business stakeholders, document resolutions, support changes and releases, and improve operational processes while meeting service targets.

Requirements

Requires 8–10 years of IT experience with substantial hands-on L3 application or production support, strong incident troubleshooting and root-cause analysis, and working knowledge of Java and SQL. Mandatory experience includes Dynatrace and Splunk, along with ServiceNow and incident-management processes; candidates must communicate effectively and participate in rotating evening and weekend support.

Skills

L3 Application Support
Production Support
Incident Management
Java
SQL
Dynatrace
Splunk
ServiceNow
Root-Cause Analysis
Troubleshooting
Stakeholder Management
Problem Management
Change Management
Data Analysis
Application Monitoring
Production Automation

Visa sponsorship

Not detected in the job text

Keywords

L3 Application Support
Production Support
Business Banking
Java
SQL
Dynatrace
Splunk
ServiceNow
P1/P2 Incidents
Incident Management
Problem Management
Change Management
Request Management
Root-Cause Analysis
Data Integrity
Application Monitoring
Datadog
WebSphere
.NET
Jira
Confluence
Git
DevOps
ITIL
Agile
SAFe
SLAs
OLAs
Financial Services

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