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Added 2 mins ago
Project Coordinator, Creative Services | Health & Wellness Space | Hybrid in North York |$55k-$65k + Bonus
White Bay
Toronto, ON · North York, ON
$55,000 to $65,000 CAD / year
Full-time
Creative Services Projects Coordinator | Health & Wellness Space | Hybrid in North York, Ontario | $55k-$65k + Bonus
Added 2 mins ago
Account Manager
SafetyCo
Barrie, ON
Full-time
This isn’t a role for someone looking to simply process requests. As the Account Manager, you’ll be the bridge between prospective clients and long-term partnerships. We’re looking for…
Added 2 mins ago
Bus Operations Support Lead I
TD
Calgary, AB
Full-time
Requires advanced skills and expertise in a range of products and services, processes, procedures and systems in a set of focus areas, where transactions could be characterized by moderate…
Added 2 mins ago
Quality Manager
Albarrie Canada Limited
Barrie, ON
Full-time
…decades, we have consistently delivered high-quality products and services to a diverse range of industries. Our commitment to sustainability and cutting-edge technology has made us a…
Added 2 mins ago
Desktop Support Analyst
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Prince Albert, SK
Full-time
Reporting to the Endpoint Compute & Desktop Services Manager, under the mentorship of the Team Lead, the Desktop Support Analyst role is to provide a single point of contact for end users…
Added 2 mins ago
Computer Systems Technologist II – Data Center & Network Systems Technician
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Full-time
Collaborates and liaises with other teams regarding projects and tasks, such as Cybersecurity, Management Information Services and Client Services.
Added 2 mins ago
Project Analyst II
TD
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Full-time
TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience.…
Added 2 mins ago
Boundary Application Project Manager
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Calgary, AB
$120 to $150 CAD / hour
Contract
…successful projects. We are united by a common mission: to deliver services and technology that fundamentally change how skilled workers and the businesses they serve get hard work…
Added 2 mins ago
Banquet Server
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Full-time
…enthusiastic and cooperative work environment to ensure consistency of services and the highest quality of…
Added 2 mins ago
Tech III, Growth Facilities
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Full-time
Nutrien is a leading provider of crop inputs and services, and our business results make a positive impact on the world. Our purpose, Feeding the Future, is the reason we come to work each…
Added 2 mins ago
Customer Experience Associate- Future Opportunities Cranbrook, BC
TD
Cranbrook, BC
Part-time
…service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and…
Added 2 mins ago
Senior Project Manager IT - SaaS
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Quebec, QC
Full-time
Role: The Senior Project Manager IT - SaaS reports to the AVP, Product Management and works closely with multiple product team and 3 other AVP. The incumbent will ensure that the projects…
Added 2 mins ago
Assistant Manager of Supportive Housing - Waterview
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Victoria, BC
Full-time
The Assistant Manager of Supportive Housing provides operational and leadership support to the Manager of Supportive Housing, with a focus on staffing and resident services at an assigned…
Added 2 mins ago
Senior Registered Electrical Engineer - Nuclear Power
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Full-time
Works to identify future client needs and how to better position B&V for the future. May offer other services to the client. Typically provides support to business development or pursuit…
Added 2 mins ago
Bilingual Merchant Solutions Retention Specialist (STA 24mths)
TD
Toronto, ON
Full-time
…account profitability. Leverages in-depth knowledge of products, services, and merchant solutions to identify customer needs, resolve concerns, and connect clients with appropriate internal…
Added 2 mins ago
Senior Project Manager IT - SaaS
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Montreal, QC
Full-time
Role: The Senior Project Manager IT - SaaS reports to the AVP, Product Management and works closely with multiple product team and 3 other AVP. The incumbent will ensure that the projects…
Added 4 mins ago
Manager, Food and Nutrition Services Production and Procurement
Baycrest
Toronto, ON
Full-time
Manager, Food and Nutrition Services Production & Procurement
Added 4 mins ago
Bid Manager
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Montreal, QC
Full-time
The bid manager acts as the project lead during the Request for Proposal (RFP) period for Complex, large-scale civil and infrastructure projects delivered through alternative project…
Added 4 mins ago
Licensed Mortgage Agent
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Full-time
The successful candidate will be a strong salesperson and relationship manager who is comfortable meeting with clients, identifying needs, explaining solutions clearly, following up…
Added 4 mins ago
Licensed Life Insurance Representative
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Full-time
The successful candidate will be a strong salesperson and relationship manager who is comfortable meeting with clients, identifying needs, explaining solutions clearly, following up…
Added 4 mins ago
CPQ Project Manager
KTek Resourcing
Brampton, ON
Contract
Added 4 mins ago
Shopper Insights Client Manager
dunnhumby
Toronto, ON
We are preparing for a potential new partnership with a Canadian grocery retailer. The Insights Manager will shape shopper-insight delivery across an assigned portfolio, translating…
Added 4 mins ago
Retail Client Manager
dunnhumby
Toronto, ON
A track record of creating commercial value through products and services.
Added 4 mins ago
SHIPPING/RECEIVING - Manager, Shipping & Receiving
Sporting Life Group
Toronto, ON
…and accessories, we offer the best gear and custom fitting services to help golfers play their best since…
Added 4 mins ago
Laundry - Temporary Nights (Competition # HK 9TEMP)
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Directly responsible to the Housekeeping Supervisor of the assigned Lodge and the Site General Manager.

CGI

L3 Application Support

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 8–10 years of IT experience, with significant hands-on experience in L3 application/production support.
Posting language: English
Posted: Oct 1, 2026

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Original job description

Position Description

This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week subject to change at any time.

Your future duties and responsibilities

CGI is seeking an experienced L3 Application Support to support a critical Business Banking portfolio. This is a hands-on production support role requiring strong technical troubleshooting skills, ownership of complex incidents, and the ability to work effectively with multiple business and technology stakeholders.

The successful candidate will have strong experience in L3 production support, Java, SQL, Dynatrace, and Splunk. The role requires someone who can independently investigate production issues, manage P1/P2 incidents, perform root-cause analysis, and drive issues through resolution while maintaining clear stakeholder communication.

Required Qualifications To Be Successful In This Role

Take ownership of L3 application and production support activities for applications within the Business Banking portfolio.

Investigate and resolve complex production incidents, problems, defects, and application issues.

Manage P1/P2 incidents, including troubleshooting, coordination, escalation, stakeholder communication, and resolution tracking.

Use Dynatrace and Splunk to monitor application health, analyze logs, investigate performance issues, and identify root causes.

Apply working knowledge of Java and SQL to troubleshoot application and data-related production issues.

Perform SQL queries and data analysis to identify failures, validate data, and support incident resolution.

Use ServiceNow dashboards and workflows to manage incidents, problems, changes, requests, and production support activities.

Perform root-cause analysis and contribute to permanent corrective and preventive solutions.

Monitor application availability, reliability, performance, security, and data integrity.

Identify operational risks and proactively recommend improvements to application support processes.

Coordinate with development, infrastructure, database, business, and other technology teams during incident resolution.

Work closely with the Service Delivery Manager and communicate directly with client and business stakeholders.

Maintain clear documentation of incidents, resolutions, known errors, troubleshooting procedures, and application knowledge.

Support change implementation, application testing, release activities, and production validation.

Participate in and contribute to team meetings, incident calls, scrums, and operational reviews.

Identify opportunities for automation and continuous improvement to reduce recurring incidents and improve support efficiency.

Deliver assigned work according to established SLAs and OLAs, escalating risks and issues when required.

Participate in a rotating evening and weekend support schedule.

Required Skills & Experience

8–10 years of IT experience, with significant hands-on experience in L3 application/production support.

Strong production incident management and troubleshooting experience.

Strong working knowledge of Java and SQL.

Hands-on experience with Dynatrace and Splunk – mandatory.

Experience using ServiceNow for incident management, dashboards, and production support processes.

Strong understanding of Incident, Problem, Change, and Request Management processes.

Experience troubleshooting enterprise applications in complex production environments.

Ability to independently investigate and resolve high-priority P1/P2 incidents.

Strong root-cause analysis and problem-solving capabilities.

Excellent verbal and written communication skills.

Strong stakeholder-management skills with the ability to communicate effectively with technical teams, business stakeholders, clients, and senior leadership.

Ability to manage multiple priorities and work effectively in a fast-paced production environment.

Willingness to participate in rotating evening and weekend support.

Nice to Have

Banking or Financial Services experience.

Experience supporting Business Banking applications.

Knowledge of Datadog, WebSphere, .NET, Jira, Confluence, and Git.

Experience with DevOps practices and production support automation.

ITIL, Agile/SAFe, DevOps, or relevant technology certifications.

"CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $50,000–$100,000. This role is an existing vacancy."

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

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More about this job

Responsibilities

Own L3 production support for Business Banking applications, investigate and resolve complex incidents including P1/P2 events, and use monitoring, logs, Java, and SQL to identify root causes. Coordinate with technical and business stakeholders, document resolutions, support changes and releases, and improve operational processes while meeting service targets.

Requirements

Requires 8–10 years of IT experience with substantial hands-on L3 application or production support, strong incident troubleshooting and root-cause analysis, and working knowledge of Java and SQL. Mandatory experience includes Dynatrace and Splunk, along with ServiceNow and incident-management processes; candidates must communicate effectively and participate in rotating evening and weekend support.

Skills

L3 Application Support
Production Support
Incident Management
Java
SQL
Dynatrace
Splunk
ServiceNow
Root-Cause Analysis
Troubleshooting
Stakeholder Management
Problem Management
Change Management
Data Analysis
Application Monitoring
Production Automation

Visa sponsorship

Not detected in the job text

Keywords

L3 Application Support
Production Support
Business Banking
Java
SQL
Dynatrace
Splunk
ServiceNow
P1/P2 Incidents
Incident Management
Problem Management
Change Management
Request Management
Root-Cause Analysis
Data Integrity
Application Monitoring
Datadog
WebSphere
.NET
Jira
Confluence
Git
DevOps
ITIL
Agile
SAFe
SLAs
OLAs
Financial Services

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