Jobs in Canada

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Added 12 mins ago
Talent Acquisition Assistant
Dawn InfoTek
Toronto, ON · North York, ON
Contract
Report to: Account Manager / Senior Recruiter
Added 42 mins ago
Manager, National Assurance
BDO
Calgary, AB
Full-time
…companies, private companies, or both, and are operating at a manager or senior manager level, or have equivalent…
Added 42 mins ago
Manager, National Assurance
BDO
Toronto, ON
Full-time
…companies, private companies, or both, and are operating at a manager or senior manager level, or have equivalent…
Added 42 mins ago
Manager, National Assurance
BDO
Vancouver, BC
Full-time
…companies, private companies, or both, and are operating at a manager or senior manager level, or have equivalent…
Added 58 mins ago
PwC Private Cross Border, Senior Manager
Pwc Canada
Toronto, ON
Full-time
As a PwC Private Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex issues from strategy to execution. PwC Professional skills and responsibilities…
Added 1 hour ago
MTO Project Manager - Lead Bridge Engineer
LEA Associates South Asia Private Limited
Thunder Bay, ON
Full-time
As an MTO Project Manager and Lead Bridge Engineer, you will play a key role in delivering complex bridge and transportation structure projects (with an emphasis on leading MTO…
Added 1 hour ago
MTO Project Manager - Lead Highway Engineer
LEA Associates South Asia Private Limited
Thunder Bay, ON
Full-time
As an MTO Project Manager and Lead Highway Engineer, you will play a key role in delivering complex highway and transportation infrastructure projects (with an emphasis on leading MTO…
Added 1 hour ago
Identity & Access Management (IAM) - Bilingual
Alquemy Search & Consulting
Ottawa, ON
$90,000 to $134,000 CAD / year
Full-time
Core Behaviors: Demonstrated excellence in planning, initiative, client service orientation, teamwork, change management, and complex problem-solving.
Added 1 hour ago
Geotechnical Project Manager
Pinchin Canada
Toronto, ON
$80,000 to $100,000 CAD / year
Full-time
Pinchin is seeking a Geotechnical Project Manager to join our Geotechnical Group in the Greater Toronto Area. Reporting to the Operations Manager, this role offers the opportunity to lead…
Added 1 hour ago
Relationship Manager, Commercial Financial Services - Indigenous Banking
RBC
Ottawa, ON
Full-time
…deliver solutions specific for individual needs. This is a senior role in which your highly developed experience with financial analysis, credit, and client acquisition relationship takes…
Added 1 hour ago
PwC Private Cross Border, Senior Manager
PwC
Toronto, ON
Full-time
As a PwC Private Senior Manager, you'll work as part of a team of problem solvers, helping to solve complex issues from strategy to execution. PwC Professional skills and responsibilities…
Added 1 hour ago
Plant Manager - Manufacturing Operations
Express Employment Professionals - Calgary
Calgary, AB
Full-time
Our client is seeking an experienced Plant Manager to lead a high-volume manufacturing operation in Calgary. This is an opportunity for a hands-on leader who is passionate about building…
Added 1 hour ago
Project Manager- FMO
Black & McDonald Limited
Toronto, ON
Full-time
The Project Manager is responsible for overseeing facility and non-facility related projects and assisting with ad-hoc job scopes stemming from FMO contracts. As needed and as volume…
Added 1 hour ago
Executive Protection Specialist
TD
Toronto, ON
Full-time
Reporting to the Group Manager, GPS Employee Protection Programs, the Executive Protection Specialist will work in cooperation with GPS management and GPS teams to provide dedicated support…
Added 1 hour ago
Senior Personal Banker Trainee – Home Borrowing
TD
Calgary, AB
Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 1 hour ago
TDS Operations Analyst III
TD
Toronto, ON
Full-time
Reporting to the Group Manager, Corporate Lending Operations Administration, the Operations Analyst III is a senior individual contributor responsible for executing and overseeing loan…
Added 1 hour ago
Senior Personal Banker - Home Borrowing
TD
Toronto, ON
Full-time
…with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD…
Added 1 hour ago
Business Insights Analyst II
TD
Toronto, ON · Markham, ON · Montreal, QC
Full-time
Typically reports to a Senior Manager or Manager.
Added 1 hour ago
Business Application Analyst III
TD
Toronto, ON
Full-time
Identify and escalate risks that could impact project timelines or the quality of the deliverables to project manager and business owner, provide options and recommendation
Added 1 hour ago
Senior Manager, Software Engineering
BCI
Victoria, BC · CA Victoria
Full-time
You will lead a small, senior team extending the software and data platforms that BCI's Investment Operations department runs on, and you will be expected to stay in the codebase and the…
Added 1 hour ago
Relationship Manager, Commercial Financial Services - Indigenous Banking
Royal Bank of Canada
Ottawa, ON
Full-time
…deliver solutions specific for individual needs. This is a senior role in which your highly developed experience with financial analysis, credit, and client acquisition relationship takes…
Added 1 hour ago
Senior Customer Success Manager
Staffbase
Canada
$100,000 to $110,000 CAD / year
Staffbase is looking for a Senior Customer Success Manager to join our team in North America and support our strategic customer relationships. You will act as a partner to customer teams in…
Added 1 hour ago
Senior Customer Success Manager
Staffbase
Toronto, ON
$100,000 to $110,000 CAD / year
Staffbase is looking for a Senior Customer Success Manager to join our team in North America and support our strategic customer relationships. You will act as a partner to customer teams in…
Added 1 hour ago
Talent Partnerships Senior Account Coordinator
Later
Vancouver, BC
You’ll partner closely with Strategy and Client Services to ensure talent is not an afterthought, but a core lever in every program we execute. At the same time, you’ll cultivate deep…
Added 2 hours ago
Maintenance Manager
TalentSphere Staffing Solutions
Saskatoon, SK
Full-time
Our client is a growing organization with a geographically distributed property portfolio of residential assets and has a strong focus on maintaining high standards across its buildings and…

CGI

L3 Application Support

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 8–10 years of IT experience, with significant hands-on experience in L3 application/production support.
Posting language: English
Posted: Oct 1, 2026

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Original job description

Position Description

This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week subject to change at any time.

Your future duties and responsibilities

CGI is seeking an experienced L3 Application Support to support a critical Business Banking portfolio. This is a hands-on production support role requiring strong technical troubleshooting skills, ownership of complex incidents, and the ability to work effectively with multiple business and technology stakeholders.

The successful candidate will have strong experience in L3 production support, Java, SQL, Dynatrace, and Splunk. The role requires someone who can independently investigate production issues, manage P1/P2 incidents, perform root-cause analysis, and drive issues through resolution while maintaining clear stakeholder communication.

Required Qualifications To Be Successful In This Role

Take ownership of L3 application and production support activities for applications within the Business Banking portfolio.

Investigate and resolve complex production incidents, problems, defects, and application issues.

Manage P1/P2 incidents, including troubleshooting, coordination, escalation, stakeholder communication, and resolution tracking.

Use Dynatrace and Splunk to monitor application health, analyze logs, investigate performance issues, and identify root causes.

Apply working knowledge of Java and SQL to troubleshoot application and data-related production issues.

Perform SQL queries and data analysis to identify failures, validate data, and support incident resolution.

Use ServiceNow dashboards and workflows to manage incidents, problems, changes, requests, and production support activities.

Perform root-cause analysis and contribute to permanent corrective and preventive solutions.

Monitor application availability, reliability, performance, security, and data integrity.

Identify operational risks and proactively recommend improvements to application support processes.

Coordinate with development, infrastructure, database, business, and other technology teams during incident resolution.

Work closely with the Service Delivery Manager and communicate directly with client and business stakeholders.

Maintain clear documentation of incidents, resolutions, known errors, troubleshooting procedures, and application knowledge.

Support change implementation, application testing, release activities, and production validation.

Participate in and contribute to team meetings, incident calls, scrums, and operational reviews.

Identify opportunities for automation and continuous improvement to reduce recurring incidents and improve support efficiency.

Deliver assigned work according to established SLAs and OLAs, escalating risks and issues when required.

Participate in a rotating evening and weekend support schedule.

Required Skills & Experience

8–10 years of IT experience, with significant hands-on experience in L3 application/production support.

Strong production incident management and troubleshooting experience.

Strong working knowledge of Java and SQL.

Hands-on experience with Dynatrace and Splunk – mandatory.

Experience using ServiceNow for incident management, dashboards, and production support processes.

Strong understanding of Incident, Problem, Change, and Request Management processes.

Experience troubleshooting enterprise applications in complex production environments.

Ability to independently investigate and resolve high-priority P1/P2 incidents.

Strong root-cause analysis and problem-solving capabilities.

Excellent verbal and written communication skills.

Strong stakeholder-management skills with the ability to communicate effectively with technical teams, business stakeholders, clients, and senior leadership.

Ability to manage multiple priorities and work effectively in a fast-paced production environment.

Willingness to participate in rotating evening and weekend support.

Nice to Have

Banking or Financial Services experience.

Experience supporting Business Banking applications.

Knowledge of Datadog, WebSphere, .NET, Jira, Confluence, and Git.

Experience with DevOps practices and production support automation.

ITIL, Agile/SAFe, DevOps, or relevant technology certifications.

"CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $50,000–$100,000. This role is an existing vacancy."

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

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More about this job

Responsibilities

Own L3 production support for Business Banking applications, investigate and resolve complex incidents including P1/P2 events, and use monitoring, logs, Java, and SQL to identify root causes. Coordinate with technical and business stakeholders, document resolutions, support changes and releases, and improve operational processes while meeting service targets.

Requirements

Requires 8–10 years of IT experience with substantial hands-on L3 application or production support, strong incident troubleshooting and root-cause analysis, and working knowledge of Java and SQL. Mandatory experience includes Dynatrace and Splunk, along with ServiceNow and incident-management processes; candidates must communicate effectively and participate in rotating evening and weekend support.

Skills

L3 Application Support
Production Support
Incident Management
Java
SQL
Dynatrace
Splunk
ServiceNow
Root-Cause Analysis
Troubleshooting
Stakeholder Management
Problem Management
Change Management
Data Analysis
Application Monitoring
Production Automation

Visa sponsorship

Not detected in the job text

Keywords

L3 Application Support
Production Support
Business Banking
Java
SQL
Dynatrace
Splunk
ServiceNow
P1/P2 Incidents
Incident Management
Problem Management
Change Management
Request Management
Root-Cause Analysis
Data Integrity
Application Monitoring
Datadog
WebSphere
.NET
Jira
Confluence
Git
DevOps
ITIL
Agile
SAFe
SLAs
OLAs
Financial Services

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