Jobs in Canada

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Added 4 mins ago
Senior Registered Electrical Engineer - Nuclear Power
Black & Veatch
Markham, ON
Full-time
Works to identify future client needs and how to better position B&V for the future. May offer other services to the client. Typically provides support to business development or pursuit…
Added 7 mins ago
Retail Client Manager
dunnhumby
Toronto, ON
Our Client Leadership teams are dunnhumby's commercial engine - building the long-term, trusted partnerships that turn customer data into measurable growth for the world's biggest retailers…
Added 22 mins ago
Environmental Services Manager , Senior Living
Maquise
Leamington, ON
Full-time
Now, if you were to come on board as an Environmental Services Manager, we’d ask you to do the following for us:
Added 35 mins ago
Development Officer, Gifts & Estate Planning
BoldHouse Executive Search
Vancouver, BC
Full-time
Our client, The BC Cancer Foundation, is at the forefront of a transformative era in cancer research and care. As the fundraising partner of BC Cancer, they are driving bold initiatives…
Added 35 mins ago
Customer Success Manager DACH, Utrecht (hybrid)
Brainial
Success, SK
Full-time
As our CSM for the DACH region, you're responsible for your own client portfolio from their first login onward. You make sure they get up and running quickly, get real value from the…
Added 35 mins ago
Customer Success Manager Benelux, Utrecht (hybrid)
Brainial
Success, SK
Full-time
As our CSM for the Benelux, you're responsible for your own client portfolio from their first login onward. You make sure they get up and running quickly, get real value from the platform,…
Added 35 mins ago
Senior Construction Project Manager / Foreman
Rénovation et Restauration après Sinistre, Renovco Inc.
Dorval, QC
Full-time
This is a senior field leadership role for an experienced construction professional - not a software project manager, not an IT role. We are looking for someone who has managed renovation…
Added 37 mins ago
Director, Manager Research & Oversight
Aviso Wealth
Remote, Canada
$135,000 to $170,000 CAD / year
Full-time · Remote
Lead manager searches, due diligence and selection recommendations for new and existing investment strategies, presenting clear, evidence-based conclusions to senior leadership
Added 37 mins ago
Director, Manager Research & Oversight
Aviso Wealth
Remote, Canada
$135,000 to $170,000 CAD / year
Full-time · Remote
Lead manager searches, due diligence and selection recommendations for new and existing investment strategies, presenting clear, evidence-based conclusions to senior leadership
Added 37 mins ago
Senior Credit Officer, Commercial Real Estate
BMO
Toronto, ON · Vancouver, BC · Halifax, NS · Calgary, AB · FCP
Full-time
As the Senior Credit Officer, Commercial Real Estate, you will serve as a trusted risk advisor responsible for the independent adjudication of complex commercial real estate credit…
Added 37 mins ago
Director, Commercial Banking (Financial Services Group)
BMO
Toronto, ON · FCP
Full-time
The selected candidate will join the Financial Services Group (FSG), part of Advisory Solutions within BMO Commercial Bank, Canada. The Group focuses on management and origination of…
Added 37 mins ago
Senior Manager, Strategic Initiatives & Community Impact (Marketing & Communications)
Recrute Action
Toronto, ON
Contract
Be part of impactful global initiatives within the sector of insurance for our client. Work alongside senior stakeholders, contribute to meaningful community and brand programs, and help…
Added 48 mins ago
TDS Operations Analyst III
TD Securities
Toronto, ON
Full-time
Reporting to the Group Manager, Corporate Lending Operations Administration, the Operations Analyst III is a senior individual contributor responsible for executing and overseeing loan…
Added 50 mins ago
Geotechnical Project Manager
Pinchin Canada
Mississauga, ON
$80,000 to $100,000 CAD / year
Full-time
…America. Our teams bring together expertise in environmental services, compliance, building science and resiliency, occupational health and safety, sustainability, and engineering. We help…
Added 50 mins ago
Director, Manager Research & Oversight
Aviso
Vancouver, BC
$135,000 to $170,000 CAD / year
Full-time
Lead manager searches, due diligence and selection recommendations for new and existing investment strategies, presenting clear, evidence-based conclusions to senior leadership
Added 50 mins ago
Director, Manager Research & Oversight
Aviso
Toronto, ON
$135,000 to $170,000 CAD / year
Full-time
Lead manager searches, due diligence and selection recommendations for new and existing investment strategies, presenting clear, evidence-based conclusions to senior leadership
Added 50 mins ago
Operations Manager
MatchBox Consulting Group
BC · British Columbia, Canada
Full-time
MatchBox Consulting Group is seeking an Operations Manager – Bridges on behalf of our client for a newly created, highly strategic leadership position within their Bridge sector. Based in…
Added 50 mins ago
Senior Controls Designer
Salas O'Brien
Canada
Full-time
As a Senior Controls Designer, you will lead the design, coordination, and documentation of sophisticated building automation and control systems for large-scale mission-critical…
Added 50 mins ago
Junior Structural Engineer
Kova Engineering (Saskatchewan) Ltd.
Saskatoon, SK
Full-time
Reporting to the Engineering Services Manager, and working closely in collaboration with the Senior Structural Engineer, this role is responsible for preparing engineering calculations,…
Added 52 mins ago
Senior Project Coordiantor
Ledcor
Toronto, ON · Milton, ON
Full-time
You are a Senior Project Coordinator who provides independent project-control and delivery support across full telecom project lifecycles. You help maintain accurate project systems,…
Added 52 mins ago
Geotechnical Project Manager
Pinchin in Canada
Mississauga, ON · Toronto, ON · Waterloo, ON
$80,000 to $100,000 CAD / year
Full-time
…America. Our teams bring together expertise in environmental services, compliance, building science and resiliency, occupational health and safety, sustainability, and engineering. We help…
Added 52 mins ago
Analyst, Asset Management
Fiera Capital
Toronto, ON
Full-time
Fiera Capital is a global independent asset manager with an entrepreneurial culture and a clear vision: to deliver disciplined, high-conviction investment solutions that create lasting…
Added 52 mins ago
Sr. Manager, AI Strategy & Integration
Bertelsmann-Jobs
Toronto, ON
Full-time
The Senior Manager of AI Strategy & Integration will lead the digital transformation of our logistics network. This role is specifically designed to accelerate business growth by deploying…
Added 1 hour ago
L3 Application Support
CGI
Toronto, ON
Full-time
Work closely with the Service Delivery Manager and communicate directly with client and business stakeholders.
Added 1 hour ago
Program Manager (part-time)
Red Door Family Shelter
Toronto, ON · East York, ON
$42 to $45 CAD / hour
Part-time · Contract
…the Toronto Shelter Standards, and escalates issues to the Senior Client Service Manager or senior leadership as…

CGI

L3 Application Support

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 8–10 years of IT experience, with significant hands-on experience in L3 application/production support.
Posting language: English
Posted: Oct 1, 2026

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Original job description

Position Description

This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week subject to change at any time.

Your future duties and responsibilities

CGI is seeking an experienced L3 Application Support to support a critical Business Banking portfolio. This is a hands-on production support role requiring strong technical troubleshooting skills, ownership of complex incidents, and the ability to work effectively with multiple business and technology stakeholders.

The successful candidate will have strong experience in L3 production support, Java, SQL, Dynatrace, and Splunk. The role requires someone who can independently investigate production issues, manage P1/P2 incidents, perform root-cause analysis, and drive issues through resolution while maintaining clear stakeholder communication.

Required Qualifications To Be Successful In This Role

Take ownership of L3 application and production support activities for applications within the Business Banking portfolio.

Investigate and resolve complex production incidents, problems, defects, and application issues.

Manage P1/P2 incidents, including troubleshooting, coordination, escalation, stakeholder communication, and resolution tracking.

Use Dynatrace and Splunk to monitor application health, analyze logs, investigate performance issues, and identify root causes.

Apply working knowledge of Java and SQL to troubleshoot application and data-related production issues.

Perform SQL queries and data analysis to identify failures, validate data, and support incident resolution.

Use ServiceNow dashboards and workflows to manage incidents, problems, changes, requests, and production support activities.

Perform root-cause analysis and contribute to permanent corrective and preventive solutions.

Monitor application availability, reliability, performance, security, and data integrity.

Identify operational risks and proactively recommend improvements to application support processes.

Coordinate with development, infrastructure, database, business, and other technology teams during incident resolution.

Work closely with the Service Delivery Manager and communicate directly with client and business stakeholders.

Maintain clear documentation of incidents, resolutions, known errors, troubleshooting procedures, and application knowledge.

Support change implementation, application testing, release activities, and production validation.

Participate in and contribute to team meetings, incident calls, scrums, and operational reviews.

Identify opportunities for automation and continuous improvement to reduce recurring incidents and improve support efficiency.

Deliver assigned work according to established SLAs and OLAs, escalating risks and issues when required.

Participate in a rotating evening and weekend support schedule.

Required Skills & Experience

8–10 years of IT experience, with significant hands-on experience in L3 application/production support.

Strong production incident management and troubleshooting experience.

Strong working knowledge of Java and SQL.

Hands-on experience with Dynatrace and Splunk – mandatory.

Experience using ServiceNow for incident management, dashboards, and production support processes.

Strong understanding of Incident, Problem, Change, and Request Management processes.

Experience troubleshooting enterprise applications in complex production environments.

Ability to independently investigate and resolve high-priority P1/P2 incidents.

Strong root-cause analysis and problem-solving capabilities.

Excellent verbal and written communication skills.

Strong stakeholder-management skills with the ability to communicate effectively with technical teams, business stakeholders, clients, and senior leadership.

Ability to manage multiple priorities and work effectively in a fast-paced production environment.

Willingness to participate in rotating evening and weekend support.

Nice to Have

Banking or Financial Services experience.

Experience supporting Business Banking applications.

Knowledge of Datadog, WebSphere, .NET, Jira, Confluence, and Git.

Experience with DevOps practices and production support automation.

ITIL, Agile/SAFe, DevOps, or relevant technology certifications.

"CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $50,000–$100,000. This role is an existing vacancy."

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

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More about this job

Responsibilities

Own L3 production support for Business Banking applications, investigate and resolve complex incidents including P1/P2 events, and use monitoring, logs, Java, and SQL to identify root causes. Coordinate with technical and business stakeholders, document resolutions, support changes and releases, and improve operational processes while meeting service targets.

Requirements

Requires 8–10 years of IT experience with substantial hands-on L3 application or production support, strong incident troubleshooting and root-cause analysis, and working knowledge of Java and SQL. Mandatory experience includes Dynatrace and Splunk, along with ServiceNow and incident-management processes; candidates must communicate effectively and participate in rotating evening and weekend support.

Skills

L3 Application Support
Production Support
Incident Management
Java
SQL
Dynatrace
Splunk
ServiceNow
Root-Cause Analysis
Troubleshooting
Stakeholder Management
Problem Management
Change Management
Data Analysis
Application Monitoring
Production Automation

Visa sponsorship

Not detected in the job text

Keywords

L3 Application Support
Production Support
Business Banking
Java
SQL
Dynatrace
Splunk
ServiceNow
P1/P2 Incidents
Incident Management
Problem Management
Change Management
Request Management
Root-Cause Analysis
Data Integrity
Application Monitoring
Datadog
WebSphere
.NET
Jira
Confluence
Git
DevOps
ITIL
Agile
SAFe
SLAs
OLAs
Financial Services

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