Jobs in Canada

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Added 1 min ago
Services Delivery Manager, ISG - Canada
Lenovo
Markham, ON
Full-time
Lenovo Services Solution Group | ISG Services Delivery Manager: Canada
Added 30 mins ago
Software Developer II
LMI Technologies
Burnaby, BC
$93,000 to $139,000 CAD / year
Full-time
Collaborate directly with Product Management to break down ambiguous requirements into actionable technical user stories. Help refine team Agile (Jira) processes, mentor junior developers,…
Added 1 hour ago
Project Manager (Highway Infrastructure)
Mainroad
AB · Ponoka, AB · Red Deer, AB · Camrose, AB · Rocky View County, AB
Full-time
An exciting opportunity exists for a motivated and results-driven Project Manager to join our team based out of either our Calgary, Camrose, Ponoka or Red Deer offices. This full-time…
Added 1 hour ago
Product Group Technology Lead II (Secure Onboarding & Identity Proofing (CIAM)
TD
Toronto, ON · Mississauga, ON
Full-time
…the North American footprint. You will lead the engineering, delivery and operations of the services that establish and verify customer identity at account origination and at every…
Added 1 hour ago
Senior Manager, Software Engineering
BCI
Victoria, BC · CA Victoria
Full-time
…depth to make that possible: platform and pipeline engineering, data engineering, integration, AI-enabled tooling, and production-grade delivery. Given the size of the team, the person in…
Added 1 hour ago
Growth Marketing Manager
Alternative Payments
Remote, Canada
Full-time · Remote
You will report to our Manager, Demand Generation, and own day-to-day paid media and the full webinar program. Our in-house content team creates campaign and webinar assets. You will set…
Added 1 hour ago
Geotechnical Driller
Acuren Inspection, Inc.
Calgary, AB · Three Hills, AB · Edmonton, AB · Grande Prairie, AB · Lethbridge, AB
Full-time
This position supports the organization at the service line level. Reporting to the Division Manager, the position will be responsible for independently planning, executing, and supervising…
Added 2 hours ago
Senior Workday Functional Specialist
Fanshawe College
London, ON
Full-time
Reporting to the Manager, Workday Human Capital Management (HCM), the Senior Workday Functional Specialist - HCM provides specialized functional and technical expertise in the support,…
Added 2 hours ago
Junior Cyber Security Analyst
JSI
Ottawa, ON
Full-time
You will report to the Senior Manager, IT/IS/Cyber Security Operations for people management, and take technical direction, task prioritization, and day-to-day operational guidance from the…
Added 2 hours ago
Project Coordinator (Mechanical/Electrical)
Aecon
Winnipeg, MB · Niverville, MB
Aecon Water is a national leader in the delivery of water and wastewater infrastructure, specializing in the planning, construction, and rehabilitation of critical municipal and regional…
Added 2 hours ago
Senior AI Business Analyst
R Systems
Canada
Contract
…This role partners with business stakeholders, product teams, data scientists, engineers, and executive leaders to identify opportunities, define strategic roadmaps, gather and prioritize…
Added 2 hours ago
Product Group Technology Lead II (Secure Onboarding & Identity Proofing (CIAM)
TD
Toronto, ON
Full-time
…the North American footprint. You will lead the engineering, delivery and operations of the services that establish and verify customer identity at account origination and at every…
Added 2 hours ago
Senior Workday Functional Specialist
Fanshawe Toronto@ILAC
London, ON
Full-time
Reporting to the Manager, Workday Human Capital Management (HCM), the Senior Workday Functional Specialist - HCM provides specialized functional and technical expertise in the support,…
Added 2 hours ago
Specialist I IT Web Application
Enbridge
Toronto, ON · Edmonton, AB · Calgary, AB · North York
Full-time
University degree or a two-year technical diploma with 6+ years of related experience working with various digital and web technologies including SitecoreXMC, socal media platforms, and…
Added 2 hours ago
Sr. Manager, AI Strategy & Integration
Bertelsmann-Jobs
Toronto, ON
Full-time
The Senior Manager of AI Strategy is a high-level technical leader who designs the roadmap for artificial intelligence across the global supply chain. You will lead the selection of AI…
Added 2 hours ago
SAP Project Systems (PS) and EPPM Manager
Pwc Canada
Toronto, ON · Calgary, AB · Ottawa, ON · Vancouver, BC
Full-time
Collaborate with functional, technical, reporting, data, security, and training teams to deliver integrated solutions.
Added 2 hours ago
Full Stack Developer
Verifast
Canada
Full-time
We’re hiring a Full Stack Developer to join a matrixed, cross-functional product engineering squad - a Product Manager, Designer, QA, and other developers, with partnership from SRE,…
Added 3 hours ago
L3 Application Support
CGI
Toronto, ON
Full-time
Work closely with the Service Delivery Manager and communicate directly with client and business stakeholders.
Added 3 hours ago
Power BI Developer
Quadra
Vaudreuil-Dorion, QC
…behind those decisions - close to the business, close to the data, and accountable for what gets published. Reporting to the Platform Manager - Analytics (Product Owner), you will build to…
Added 3 hours ago
Product Manager
ANVIL
ON
Full-time
We're looking for a Product Manager to drive the execution of a complex, mission-critical software platform serving military customers. The platform addresses some of the hardest problems…
Added 3 hours ago
Data Product Manager
Level Access
Canada
Full-time
Level Access is seeking a Data Product Manager to own enterprise data products that power reporting, analytics, operational intelligence, and AI-enabled workflows across the business.
Added 3 hours ago
Sr. Manager, AI Strategy & Integration
Arvato
Toronto, ON
Full-time
The Senior Manager of AI Strategy is a high-level technical leader who designs the roadmap for artificial intelligence across the global supply chain. You will lead the selection of AI…
Added 3 hours ago
Manager, AI Delivery
QuadReal Property Group
Calgary, AB
Full-time
…technology that keeps changing underneath it. What it needs is a manager who owns delivery of the portfolio end to end, makes the prioritization calls, and raises the technical bar without…
Added 3 hours ago
Manager, AI Delivery
QuadReal Property Group
Vancouver, BC
Full-time
…technology that keeps changing underneath it. What it needs is a manager who owns delivery of the portfolio end to end, makes the prioritization calls, and raises the technical bar without…
Added 3 hours ago
Manager, AI Delivery
QuadReal Property Group
Toronto, ON
Full-time
…technology that keeps changing underneath it. What it needs is a manager who owns delivery of the portfolio end to end, makes the prioritization calls, and raises the technical bar without…

CGI

L3 Application Support

Toronto, ON, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Experience: 8–10 years of IT experience, with significant hands-on experience in L3 application/production support.
Posting language: English
Posted: Oct 1, 2026

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Original job description

Position Description

This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 2 days per week subject to change at any time.

Your future duties and responsibilities

CGI is seeking an experienced L3 Application Support to support a critical Business Banking portfolio. This is a hands-on production support role requiring strong technical troubleshooting skills, ownership of complex incidents, and the ability to work effectively with multiple business and technology stakeholders.

The successful candidate will have strong experience in L3 production support, Java, SQL, Dynatrace, and Splunk. The role requires someone who can independently investigate production issues, manage P1/P2 incidents, perform root-cause analysis, and drive issues through resolution while maintaining clear stakeholder communication.

Required Qualifications To Be Successful In This Role

Take ownership of L3 application and production support activities for applications within the Business Banking portfolio.

Investigate and resolve complex production incidents, problems, defects, and application issues.

Manage P1/P2 incidents, including troubleshooting, coordination, escalation, stakeholder communication, and resolution tracking.

Use Dynatrace and Splunk to monitor application health, analyze logs, investigate performance issues, and identify root causes.

Apply working knowledge of Java and SQL to troubleshoot application and data-related production issues.

Perform SQL queries and data analysis to identify failures, validate data, and support incident resolution.

Use ServiceNow dashboards and workflows to manage incidents, problems, changes, requests, and production support activities.

Perform root-cause analysis and contribute to permanent corrective and preventive solutions.

Monitor application availability, reliability, performance, security, and data integrity.

Identify operational risks and proactively recommend improvements to application support processes.

Coordinate with development, infrastructure, database, business, and other technology teams during incident resolution.

Work closely with the Service Delivery Manager and communicate directly with client and business stakeholders.

Maintain clear documentation of incidents, resolutions, known errors, troubleshooting procedures, and application knowledge.

Support change implementation, application testing, release activities, and production validation.

Participate in and contribute to team meetings, incident calls, scrums, and operational reviews.

Identify opportunities for automation and continuous improvement to reduce recurring incidents and improve support efficiency.

Deliver assigned work according to established SLAs and OLAs, escalating risks and issues when required.

Participate in a rotating evening and weekend support schedule.

Required Skills & Experience

8–10 years of IT experience, with significant hands-on experience in L3 application/production support.

Strong production incident management and troubleshooting experience.

Strong working knowledge of Java and SQL.

Hands-on experience with Dynatrace and Splunk – mandatory.

Experience using ServiceNow for incident management, dashboards, and production support processes.

Strong understanding of Incident, Problem, Change, and Request Management processes.

Experience troubleshooting enterprise applications in complex production environments.

Ability to independently investigate and resolve high-priority P1/P2 incidents.

Strong root-cause analysis and problem-solving capabilities.

Excellent verbal and written communication skills.

Strong stakeholder-management skills with the ability to communicate effectively with technical teams, business stakeholders, clients, and senior leadership.

Ability to manage multiple priorities and work effectively in a fast-paced production environment.

Willingness to participate in rotating evening and weekend support.

Nice to Have

Banking or Financial Services experience.

Experience supporting Business Banking applications.

Knowledge of Datadog, WebSphere, .NET, Jira, Confluence, and Git.

Experience with DevOps practices and production support automation.

ITIL, Agile/SAFe, DevOps, or relevant technology certifications.

"CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $50,000–$100,000. This role is an existing vacancy."

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Own L3 production support for Business Banking applications, investigate and resolve complex incidents including P1/P2 events, and use monitoring, logs, Java, and SQL to identify root causes. Coordinate with technical and business stakeholders, document resolutions, support changes and releases, and improve operational processes while meeting service targets.

Requirements

Requires 8–10 years of IT experience with substantial hands-on L3 application or production support, strong incident troubleshooting and root-cause analysis, and working knowledge of Java and SQL. Mandatory experience includes Dynatrace and Splunk, along with ServiceNow and incident-management processes; candidates must communicate effectively and participate in rotating evening and weekend support.

Skills

L3 Application Support
Production Support
Incident Management
Java
SQL
Dynatrace
Splunk
ServiceNow
Root-Cause Analysis
Troubleshooting
Stakeholder Management
Problem Management
Change Management
Data Analysis
Application Monitoring
Production Automation

Visa sponsorship

Not detected in the job text

Keywords

L3 Application Support
Production Support
Business Banking
Java
SQL
Dynatrace
Splunk
ServiceNow
P1/P2 Incidents
Incident Management
Problem Management
Change Management
Request Management
Root-Cause Analysis
Data Integrity
Application Monitoring
Datadog
WebSphere
.NET
Jira
Confluence
Git
DevOps
ITIL
Agile
SAFe
SLAs
OLAs
Financial Services

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