Find work in Canada.

328,848 jobs across our Canadian network. How we count

Jobs in Canada

Save this search

Added 8 days ago
Salesforce Technical Manager
Pwc Canada
Toronto, ON · Vancouver, BC
Full-time
…developers and shaping technical strategy for the practice. You'll lead our next-generation AI initiatives, working directly with Agentforce, Data Cloud, and the Lightning Platform to build…
Added 28 days ago
QE Automation Lead – Mobile, Appium, Selenium, Playwright & Rest Assured
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Toronto, ON
Full-time
Added 26 days ago
Lead Developer
J&M Group
Toronto, ON
Full-time
Serve as an experienced Lead Developer responsible for designing scalable, secure, and resilient applications that leverage containers, modern Java frameworks, Kotlin, React, and PostgreSQL…
Added 26 days ago
Montréal [Hybrid] Bilingual Java Solution Architect
QUANTEAM (RAINBOW PARTNERS Group)
Montreal, QC
Full-time
Manage and lead developer teams to ensure timely and high-quality delivery of software solutions.
Added 26 days ago
MONTREAL [HYBRIDE] - Solutions Architect
QUANTEAM - North America (RAINBOW PARTNERS Group)
Montreal, QC · Greater Montreal Metropolitan Area
Full-time
Manage and lead developer teams to ensure timely and high-quality delivery of software solutions.
Added 26 days ago
Azure Cloud and AI Lead - 69858401
Cognizant
Toronto, ON
Full-time
Technical Lead – Azure Cloud, Kubernetes & Machine Learning
Added 26 days ago
Senior Software Developer
Aduna Global
Montreal, QC
Full-time
Lead post-incident reviews that produce architectural fixes, not just timelines.
Added 27 days ago
Senior Staff Software Engineer
Kaseya
Toronto, ON
Full-time
Senior Staff Software Engineer (Java, Distributed Systems & SaaS Platforms)
Added 2 months ago
Senior Quality Engineering Lead
WELL Health Technologies Corp
Toronto, ON
Position Title: Senior Quality Engineering Lead, AI-Driven Testing
Added 27 days ago
Senior iOS Developer
Konrad
Toronto, ON
As a Senior iOS Developer, you'll be tasked with developing iOS applications. Working within the software development team, your duties will require you to assist in the development of…
Added 27 days ago
Senior Android Developer
Konrad
Toronto, ON
As a Senior Android Developer, you'll be tasked with developing Android applications. Working within the software development team, your duties will require you to assist in the development…
Added 18 days ago
Senior Lead Financial Engineer
Royal Bank of Canada
Vancouver, BC · Toronto, ON
Full-time
We are seeking a Senior Lead Financial Engineer to bridge the gap between our investment strategy business units and our software engineering teams. In this role, you will translate complex…
Added 11 days ago
Lead Application Support Specialist - GFT HALIFAX
Royal Bank of Canada
Halifax, NS
Full-time
…systems processing millions of live transactions daily. As Lead Senior Application Support Analyst, you will serve as a senior technical escalation point for complex, business-critical…
Added 27 days ago
Staff Engineer
RBC
Toronto, ON
Full-time
Join a high-impact team leading RBC’s call centre and branch technology transformation. As the Backend (Java & Spring) Lead Developer, you will drive the design, development, and…
Added 26 days ago
Sr. Developer - Application Development N 4B
BrightClaim
Montreal, QC
Full-time
AZ-204: Microsoft Azure Developer Associate - MicrosoftMicrosoft, BUILD - DIGITAL MARKETING - GenpactGenpact, ISTQB Certified Tester - International Society for Technology in Education…
Added 27 days ago
IT Business Operations Manager
JELD-WEN of Canada
Woodbridge, ON
Full-time
Advanced programming across major languages (C#, Java, Python, Progress 4GL, VB, SQL) to develop, enhance and maintain plant automation, integrations and custom applications
Added 27 days ago
Integration Architect-Toronto
Slalom
Toronto, ON · Greater Toronto Area, Canada
Full-time
Lead the implementation of integration & API solutions using appropriate middleware and integration tools.
Added 24 days ago
Principal Software Developer
Autodesk
Toronto, ON · AMER - Canada - Ontario - Toronto - University Ave
Full-time
Lead the design, development and operations of highly scalable, distributed, data intensive micro-services
Added 24 days ago
Lead Java Developer
INFOYA
Toronto, ON
$110,000 to $115,000 CAD / year
Full-time
About the Job: Infoya is seeking a hands-on Lead Java Developer who is already
Added 11 days ago
Lead Financial Engineer
RBC
Vancouver, BC · Toronto, ON
Full-time
We are seeking a Lead Financial Engineer to bridge the gap between our investment strategy business units and our software engineering teams. In this role, you will translate complex…
Added 24 days ago
Lead Application Support Specialist - GFT HALIFAX
RBC
Bedford, QC · Halifax, NS
Full-time
…systems processing millions of live transactions daily. As Lead Senior Application Support Analyst, you will serve as a senior technical escalation point for complex, business-critical…
Added 24 days ago
Senior Software Developer
Warner Bros. Discovery
Ottawa, ON
Full-time
and support Java-based, cloud-native services. In this role, you will own complex features
Added 27 days ago
Software Engineer (Full Stack)
Singapore Land Authority (SLA)
SK
Full-time
Lead the development of complex frontend applications using React.js and Next.js, ensuring high performance, reusability, and scalability
Added 27 days ago
Java Developer
UST
Montreal, QC
Full-time
UST is searching for a Java Developer in Non-Financial Risk Technology to Architect and lead mission-critical Java platforms, drive technical strategy, establish engineering best practices,…
Added 27 days ago
L3 Application Support Engineer
CGI
Toronto, ON
Full-time
Troubleshoot production issues for Java applications, including applications that integrate with MQ and Kafka.

CGI

L3 Application Support Engineer

Toronto, ON, Canada

Job type: Full-time
Apply by: Sep 23, 2026
Posting language: English
Posted: Aug 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Position Description

This role is hybrid and 4days/week in Toronto downtown office.

The Level 3 Application Support Engineer provides senior level production support for mission critical faster payment and bill payment platforms. This role leads complex incident resolution, performs root cause analysis, and works closely with business, engineering, infrastructure, database, network, Firewall and vendor teams to maintain application stability, resiliency, and regulatory compliance

Your future duties and responsibilities

Provide technical support for applications supporting faster payments and SaaS based platforms.
Support high volume payment operations with an emphasis on accuracy, timeliness, and risk controls.
Investigate payment failures and exceptions, and coordinate remediation with internal and external partners.
Provide clear updates to business stakeholders on incident impact, status, and recovery actions.

Incident, Problem & Risk Management

Act as the L3 escalation point for high severity production incidents.
Troubleshoot production issues for Java applications, including applications that integrate with MQ and Kafka.
Lead root cause analysis and document corrective and preventive actions.
Support incident bridges and deliver concise updates during major outages.
Identify recurring issues and recommend sustainable fixes and process improvements.

Technical Support, Platform Support & Development

Work with vendors and internal IT infrastructure teams on technology currency upgrades.
Perform scheduled support activities, including disaster recovery testing, user attestations, and control remediation.
Partner with vendors, infrastructure teams, and business stakeholders to remediate audit findings and vulnerabilities in alignment with TD security controls and standards.
Support business and operations teams during UAT for vendor and TD internal production releases.
Coordinate digital certificate renewals across all environments.
Document data flows, process flows, network and infrastructure diagrams.
Analyze issues across Oracle databases to validate transactions and support incident resolution.

Monitoring & Observability

Provide high quality application and user support to help ensure global IT systems remain available, reliable, and performant.
Use Dynatrace and Splunk for monitoring, log analysis, and incident investigation.
Review trends and alerts proactively to identify issues before they affect production.
Partner with engineering teams to strengthen monitoring, logging, and alerting capabilities.

Collaboration & Continuous Improvement

Collaborate with development, infrastructure, database, network, security, and vendor teams to resolve complex issues.
Provide knowledge transfer and guidance to L1 and L2 support teams.
Maintain runbooks, procedures, and support documentation.
Participate in post incident reviews and continuous improvement initiatives.

Required Qualifications To Be Successful In This Role

Must Have skills:

Experience in payment operations, risk management, exception handling, and production support.
Understanding of authentication tokens and certificate based authentication.
Strong knowledge of Spring Boot microservices and REST APIs, with hands on experience supporting production issues, deployments, and service reliability.
Working knowledge of Oracle databases for query execution, validation, and issue investigation.
Experience using Copilot and AI enabled tools to improve support analysis, documentation, automation, and operational efficiency.
Proficiency in T SQL development and debugging.
Programming experience in Java or comparable languages.
Experience using Dynatrace and Splunk for monitoring and incident analysis.
Strong analytical and troubleshooting skills in high pressure production environments.
Strong written and verbal communication skills.

Preferred Qualifications

Knowledge of payments, APIs, SaaS based applications, and high volume payment systems.
Experience working in financial services or other regulated environments.
Familiarity with ITIL incident, problem, and change management practices.
Experience supporting mission critical, high availability systems.
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $80,000–$130,000. This role is an existing vacancy.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Provide senior-level production support for mission-critical payment platforms, leading complex incident resolution and root cause analysis. Collaborate with cross-functional teams and vendors to ensure application stability, resiliency, and regulatory compliance.

Requirements

Requires strong experience in payment operations, Java/Spring Boot microservices, and Oracle databases. Proficiency in monitoring tools like Dynatrace and Splunk, along with experience in high-pressure production environments, is essential.

Skills

Payment Operations
Risk Management
Spring Boot
Microservices
REST APIs
Oracle Database
T SQL
Java
Dynatrace
Splunk
Kafka
MQ
Incident Management
Root Cause Analysis
SaaS
Copilot

Visa sponsorship

Not detected in the job text

Keywords

Faster Payments
Bill Payment
SaaS
Java
Spring Boot
REST APIs
Oracle
T SQL
Kafka
MQ
Dynatrace
Splunk
Copilot
AI Tools
ITIL
Incident Management
Problem Management
Change Management
Root Cause Analysis
UAT
Disaster Recovery
Digital Certificates
Financial Services
Microservices
Production Support
Risk Controls
Authentication Tokens
Security Controls
Vulnerability Remediation
Application Stability

Report this job