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Added 7 mins ago
Senior Financial Analyst
Bell
Toronto, ON
The Financial Analyst reports to the Senior Manager, Product Management, within the Wireless team and provides financial insight that supports product, operational, and investment decisions.
Added 22 mins ago
NE
Junior Settlements Data Analyst
Nexus Energy
Toronto, ON
- Contract
In this role, you will support settlement operations, reporting, and data analysis functions critical to the business. You will work cross-functionally with the Trading, Data & IT, and…
Added 22 mins ago
CC
Business Analyst
Critical Control Technologies
Calgary, AB
- Full-time
We are looking for a motivated Business Analyst (BA) to join our team. The successful candidate will support both new initiatives and ongoing system maintenance projects, working closely…
Added 23 mins ago
Training Business Analyst Sr
Dayforce
Canada
The Senior Business Analyst is a key member of the Government of Canada (GC) Training Delivery team, responsible for the analysis, reporting, systems, processes, and program coordination…
Added 52 mins ago
RM
IT Business Analyst (ServiceNow)
REDPATH MINING
North Bay, ON
- Full-time
The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational…
Added 52 mins ago
RM
IT Business Analyst (ServiceNow)
REDPATH MINING
Vaughan, ON
- Full-time
The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational…
Added 53 mins ago
P
Transportation Coordinator
PepsiCo
Cambridge, ON
- Full-time
…point for shipment status within the Trip Build process, the analyst provides timely and accurate updates to support clear communication and effective issue…
Added 1 hour ago
S
Dotnet Developer
StafinGo
St. John's, NL
- $70 to $80 CAD / hour
- Contract
The Systems Analyst II (.Net Developer) will join the project team to assist with technical design and development, while supporting application work streams across the integration, data,…
Added 1 hour ago
Accounts Receivable Analyst
Infrastructure Ontario
Toronto, ON
…recognized domestically and internationally for the way it does business and the success it has had with its major projects, real estate services, infrastructure lending, commercial…
Added 1 hour ago
IC
Financial Analyst
Infotek Consulting Inc.
Toronto, ON
- Contract
Our client is seeking a detail-oriented Financial Reporting / Accounting Analyst to join their team and support monthly and quarterly accounting and financial reporting activities. This…
Added 1 hour ago
QM
Analyste principal en planification et analyse financières (FP&A) - 90 k$ à 105 k$
Quantum Management Services Ltd.
Montreal, QC
- $90,000 to $105,000 CAD / year
- Full-time
Position: Senior Financial Planning & Analysis (FP&A) Analyst
Added 1 hour ago
Senior Product Solutions Analyst
Scotiabank
Toronto, ON
The Senior Product Solutions Analyst will play a key role in transforming how business teams across Scotia Global Asset Management (SGAM) operate by introducing AI-powered technologies and…
Added 1 hour ago
BA
Senior Analyst, Finance
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
…housing, and retail – the Corporate team partners closely with business leaders and asset managers to drive operational expertise and deliver long-term…
Added 1 hour ago
BP
Senior Analyst, Finance
Brookfield Properties
Toronto, ON · Brookfield Place
- Full-time
…housing, and retail – the Corporate team partners closely with business leaders and asset managers to drive operational expertise and deliver long-term…
Added 1 hour ago
BP
Senior Analyst, Finance
Brookfield Properties
Toronto, ON · Brookfield Place
- Full-time
…housing, and retail – the Corporate team partners closely with business leaders and asset managers to drive operational expertise and deliver long-term…
Added 1 hour ago
BA
Senior Analyst, Finance
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
…housing, and retail – the Corporate team partners closely with business leaders and asset managers to drive operational expertise and deliver long-term…
Added 1 hour ago
B
Senior Business Analyst (Contract) (Hybrid)
Broadridge
Markham, ON
- $55 to $65 CAD / hour
- Full-time
The Senior Business Analyst will work directly with internal and external clients to gather and document business and functional requirements. They will implement Broadridge…
Added 1 hour ago
CG
Quantitative Risk Analyst
Canada Guaranty
Toronto, ON
- $65,000 to $85,000 CAD / year
- Full-time
Reporting to the Senior Manager, Risk Analytics and Reporting, the Quantitative Risk Analyst will independently conduct quantitative analytics and reporting initiatives that contribute to…
Added 1 hour ago
R&
Business Analyst (OpenText)
Robertson & Company Ltd.
Toronto, ON
- Contract
Robertson is seeking a skilled Business Analyst II to join our client in support of an existing vacancy.
Added 1 hour ago
C
Information Security Analyst - AI
CXC
Toronto, ON
- Contract
…organization that is leveraging advanced technologies to transform business operations through intelligent automation and agentic AI solutions. We are seeking a Senior Information Security…
Added 1 hour ago
CC
Technical Analys
Critical Control Technologies
Calgary, AB
- $45,000 to $55,000 CAD / year
- Full-time
The Technical Analyst is responsible for the quality and accuracy of measurement data and provides technical support for the Critical Control Software Products. Working in the area of…
Added 1 hour ago
ZI
Mergers and Acquisitions Business Development Team Lead – SaaS
ZenaTech Inc.
Toronto, ON
- Full-time
…Enterprise SaaS solutions for mission-critical applications for business and governments. We are dedicated to pushing the boundaries of drone applications across various industries,…
Added 2 hours ago
T
Actuarial Analyst III
TD
Toronto, ON · Montreal, QC
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 2 hours ago
D
Business Analyst (Fixed Income)
Dexian
ON · Ontario, Canada
- $75 to $85 CAD / hour
- Contract
We are seeking a Senior IT Business Lead Analyst to bridge business and technology teams, drive requirements, and support high-impact technology initiatives.
Added 2 hours ago
VB
Senior Financial Analyst, Contract
Vaco by Highspring
Oakville, ON
- $45 to $60 CAD / hour
- Contract
Our Client is looking for a Senior Financial Analyst for a 12 month contract.

CGI

Lead Analyste d’affaires

Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

We are seeking a Senior Business Analyst with proven expertise in business process transformation, operational improvement, and Salesforce Service Cloud implementations.

Key Responsibilities

Lead discovery workshops and process transformation initiatives.
Map current state and future state business processes.
Identify optimization, automation and continuous improvement opportunities.
Produce BPMN diagrams, process flows, swimlanes and journey maps.
Facilitate stakeholder engagement and influence business decisions.
Translate requirements into epics, user stories and acceptance criteria.
Collaborate closely with Salesforce Service Cloud and Experience Cloud teams.
Participate in Agile ceremonies, backlog refinement and PI Planning.

Required Qualifications

8+ years of Business Analysis experience.
5+ years of business process transformation experience.
Strong Salesforce Service Cloud expertise.
Excellent leadership, autonomy and consulting skills.
Experience in Agile and SAFe environments.

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Lead discovery workshops and process transformation initiatives, map current and future state processes, and identify opportunities for optimization, automation, and continuous improvement. Create process diagrams and journey maps, engage stakeholders, translate requirements into delivery artifacts, and collaborate with Salesforce teams in Agile and SAFe activities.

Requirements

Requires at least 8 years of business analysis experience and 5 years of business process transformation experience, along with strong Salesforce Service Cloud expertise. Candidates should also demonstrate leadership, autonomy, consulting skills, and experience working in Agile and SAFe environments.

Skills

Business Analysis
Business Process Transformation
Operational Improvement
Salesforce Service Cloud
Salesforce Experience Cloud
Process Mapping
BPMN
Process Optimization
Automation
Continuous Improvement
Stakeholder Engagement
Requirements Analysis
Epics
User Stories
Agile
SAFe

Visa sponsorship

Not detected in the job text

Keywords

Business Analysis
Business Process Transformation
Operational Improvement
Salesforce Service Cloud
Salesforce Experience Cloud
Discovery Workshops
Current State Mapping
Future State Mapping
BPMN Diagrams
Process Flows
Swimlane Diagrams
Journey Maps
Process Optimization
Automation
Continuous Improvement
Stakeholder Engagement
Requirements Analysis
Epics
User Stories
Acceptance Criteria
Agile
SAFe
Backlog Refinement
PI Planning
Consulting

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