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Added 5 mins ago
C
Sr. Quantitative Analyst, Quantitative Risk Modeling
CIBC
Toronto, ON
- Full-time
…consultation. Reporting to the Sr. Manager, the Sr. Quantitative Analyst will use tools such as Databricks, Python, SAS, and other modelling software, to execute the performance monitoring…
Added 5 mins ago
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Senior Analyst, Finance
Brookfield
Toronto, ON
- Full-time
…housing, and retail – the Corporate team partners closely with business leaders and asset managers to drive operational expertise and deliver long-term…
Added 5 mins ago
BD
Senior Business Process Analyst
Black Diamond Group
Calgary, AB
- Full-time
Black Diamond Group is hiring a full-time position for a Senior Business Process Analyst based out of our Calgary Head Office.
Added 5 mins ago
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Senior Analyst, Finance
Brookfield
Toronto, ON
- Full-time
…housing, and retail – the Corporate team partners closely with business leaders and asset managers to drive operational expertise and deliver long-term…
Added 5 mins ago
BC
Project Coordinator (Project management analyst)
BBA Consultants
Mont-Saint-Hilaire, QC · Mont-St-Hilaire, QC
- Full-time
Be involved in the various stages of a project life cycle: updating business opportunities, reviewing proposals and managing projects
Added 5 mins ago
BC
Project Coordinator (Project management analyst)
BBA Consultants
Montreal, QC
- Full-time
Be involved in the various stages of a project life cycle: updating business opportunities, reviewing proposals and managing projects
Added 7 mins ago
FS
Product Lead
Future Secure AI
Toronto, ON
- Full-time
8+ years of experience as a Business Analyst, Technical Consultant, Product Owner, Product Manager, or in a delivery-focused role in a technology or AI environment
Added 9 mins ago
AI
Senior Accounting Analyst
American Iron and Metal
Montreal, QC
- Full-time
We are seeking a detail-oriented and analytical Senior Accounting Analyst to join our finance team. This role plays a key part in financial reporting, analysis, and process improvement,…
Added 9 mins ago
T
IT Operations Analyst I
TD
Dieppe, NB
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…
Added 24 mins ago
C
Associate, Client Services
CIBC
Toronto, ON
- Full-time
…and occasional onboarding for the Capital Markets lines of business. The DD team is primarily responsible for conducting periodic Anti-Money Laundering (AML) and Enhanced Due Diligence…
Added 24 mins ago
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Junior Analyst - Distribution Strategy
BMO
Toronto, ON · FCP
- Full-time
Provides subject matter expertise in the design, development, management and implementation of assigned projects from business case development through execution. Works across BMO to…
Added 35 mins ago
NE
Junior Developer - Winter 2027 Co-op
Nexus Energy
Toronto, ON
- Volunteer
…databases, and reporting tools while collaborating on real-world business solutions. You will also gain exposure to AI initiatives, including workflow automation, prompt engineering, and…
Added 35 mins ago
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Business Analyst
Deloitte
Toronto, ON
- Full-time
Developer at the Business Technology Analyst level. The ideal candidate has practical experience building
Added 35 mins ago
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Business Development Analyst (Minerals & Metals)
Ausenco
Toronto, ON
- Full-time
…acumen and existing mining industry knowledge, for the role of Business Development Analyst (Minerals & Metals), to provide analytical support for business development activities, primarily…
Added 35 mins ago
TI
Scrum Master
Teckhorizon Inc
Toronto, ON
- Contract
…candidate will have a strong combination of Scrum Master and Business Analyst experience, particularly within DevOps environments, with hands-on exposure to Jira, Confluence, Git, Jenkins,…
Added 35 mins ago
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Business Architect
Bevertec
Toronto, ON
- $100 to $105 CAD / hour
- Contract
Job Role: Business Architect (Business Analyst background)
Added 35 mins ago
BG
Client Service Analyst - 6 month contract
Butterfield Group
Halifax, NS
- Temporary
The Client Service Analyst reports to the Team Lead/Assistant Vice President of the Client Services team and is responsible for undertaking onboarding, periodic reviews, trigger reviews,…
Added 37 mins ago
R
Senior Business Analyst – IT Security & Security Operations
Resonaite
Ottawa, ON
- Contract
Our client is seeking a contract-based Senior Business Analyst with a strong background in IT Security to support the assessment, optimization, and modernization of Security Operations…
Added 54 mins ago
MF
Analyst Finance (Full Time 1 Month Contract)
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Full-time
- Other
Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.
Added 54 mins ago
T
Litigation Support Analyst (Toronto)
TransPerfect
Toronto, ON
- Full-time
…industry leader organization by helping clients globalize their business no matter what service they might need. TransPerfect provides a full array of language and business support…
Added 1 hour ago
TD
Senior Analyst, IT Security, Risk and Audit Management (Permanent)
Toronto District School Board
Toronto, ON · Etobicoke, ON
- $108,205 to $129,846 CAD / year
- Full-time
Senior Analyst, IT Security, Risk and Audit Management
Added 1 hour ago
RE
Financial Analyst
Regina Exhibition Association Limited (REAL)
Regina, SK
- Full-time
Reporting to the Manager, Financial Operations, the Financial Analyst provides financial analysis, planning, reporting and business-partnering support across Regina Exhibition Association…
Added 1 hour ago
CH
Data Analyst
Calgary Homeless Foundation
Calgary, AB
- Full-time
The Data Analyst helps CHF understand what is happening across Calgary's homeless-serving system by turning complex data into clear, reliable analysis and insights.
Added 1 hour ago
AM
Customs & Trade Compliance Analyst
Array Marketing
Toronto, ON · Scarborough, Ontario
- Full-time
Customs & Trade Compliance Analyst. to support compliant, accurate, and efficient import and export activity across our North American and global shipment lanes. As our new Customs…
Added 1 hour ago
T
Senior Governance & Control Analyst
TD
Toronto, ON
- Full-time
…job-related knowledge, geographic location, and other specific business and organizational…

CGI

Lead Analyste d’affaires

Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

We are seeking a Senior Business Analyst with proven expertise in business process transformation, operational improvement, and Salesforce Service Cloud implementations.

Key Responsibilities

Lead discovery workshops and process transformation initiatives.
Map current state and future state business processes.
Identify optimization, automation and continuous improvement opportunities.
Produce BPMN diagrams, process flows, swimlanes and journey maps.
Facilitate stakeholder engagement and influence business decisions.
Translate requirements into epics, user stories and acceptance criteria.
Collaborate closely with Salesforce Service Cloud and Experience Cloud teams.
Participate in Agile ceremonies, backlog refinement and PI Planning.

Required Qualifications

8+ years of Business Analysis experience.
5+ years of business process transformation experience.
Strong Salesforce Service Cloud expertise.
Excellent leadership, autonomy and consulting skills.
Experience in Agile and SAFe environments.

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Lead discovery workshops and process transformation initiatives, map current and future state processes, and identify opportunities for optimization, automation, and continuous improvement. Create process diagrams and journey maps, engage stakeholders, translate requirements into delivery artifacts, and collaborate with Salesforce teams in Agile and SAFe activities.

Requirements

Requires at least 8 years of business analysis experience and 5 years of business process transformation experience, along with strong Salesforce Service Cloud expertise. Candidates should also demonstrate leadership, autonomy, consulting skills, and experience working in Agile and SAFe environments.

Skills

Business Analysis
Business Process Transformation
Operational Improvement
Salesforce Service Cloud
Salesforce Experience Cloud
Process Mapping
BPMN
Process Optimization
Automation
Continuous Improvement
Stakeholder Engagement
Requirements Analysis
Epics
User Stories
Agile
SAFe

Visa sponsorship

Not detected in the job text

Keywords

Business Analysis
Business Process Transformation
Operational Improvement
Salesforce Service Cloud
Salesforce Experience Cloud
Discovery Workshops
Current State Mapping
Future State Mapping
BPMN Diagrams
Process Flows
Swimlane Diagrams
Journey Maps
Process Optimization
Automation
Continuous Improvement
Stakeholder Engagement
Requirements Analysis
Epics
User Stories
Acceptance Criteria
Agile
SAFe
Backlog Refinement
PI Planning
Consulting

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