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Added 3 hours ago
TC
Analyste, Soutien technique - Bilingual IT Service Desk Analyst - Express Scripts Canada
The Cigna Group
Mississauga, ON
- Full-time
Poste : Analyste, Soutien technique - IT Service Desk Analyst
Added 4 hours ago
BC
Consultant, Internship, Canada
Boston Consulting Group (BCG)
Montreal, QC
- Volunteer
Les candidats intéressés à postuler un poste d'analyste à l'un de nos bureaux canadiens du BCG doivent soumettre une demande, qui consiste en une lettre de présentation, un curriculum…
Added 4 hours ago
BC
Consultant, Internship, Canada
Boston Consulting Group (BCG)
Toronto, ON
- Volunteer
Les candidats intéressés à postuler un poste d'analyste à l'un de nos bureaux canadiens du BCG doivent soumettre une demande, qui consiste en une lettre de présentation, un curriculum…
Added 4 hours ago
BC
Consultant, Internship, Canada
Boston Consulting Group (BCG)
Calgary, AB
- Volunteer
Les candidats intéressés à postuler un poste d'analyste à l'un de nos bureaux canadiens du BCG doivent soumettre une demande, qui consiste en une lettre de présentation, un curriculum…
Added 4 hours ago
M
Senior Data Analyst I, Product
Mistplay
Toronto, ON
- Full-time
Au sein du service des données de Mistplay, l'analyste de données sénior I, Produit jouera un rôle crucial dans l'amélioration de la performance commerciale de Mistplay grâce à une analyse…
Added 4 hours ago
AG
Analyste d'affaires
Adelphi Group
Montreal, QC
- Full-time
Added 7 hours ago
JI
Planification et analyse financières/Financial Planning and Analysis - Analyste de données/Data Analyst
JAM Industries
Baie-D'Urfé, QC
- Full-time
Added 8 hours ago
B
Stagiaire, Analyste Qualité (Hiver 2027)
Bombardier
Dorval, QC
- Volunteer
Added 8 hours ago
TH
Analyste principal de l?Exploitation
The Home Depot Canada
Toronto, ON
- Full-time
Added 8 hours ago
AC
Analyste Comptable Avec Expérience En Paie
Aston Carter
Sainte-Anne-de-Bellevue, QC
- $100,000 to $105,000 CAD / year
- Full-time
Titre du poste: Analyste comptable avec expérience en paie Description du poste
Added 9 hours ago
OM
Analyste d'affaires
Omnicom Media
Montreal, QC
- Full-time
Added 9 hours ago
T
Analyste De Solutions / Solutions Analyst
TEKsystems
Longueuil, QC
- $70 to $80 CAD / hour
- Contract
Added 9 hours ago
TI
2027 Accelerated Development Program - BrainBox AI
Trane Italia
Montreal, QC
- Full-time
· Fort intérêt pour une carrière comme ingénieure ou ingénieur en IA, ingénieure ou ingénieur de données, analyste de données ou scientifique des données.
Added 10 hours ago
A
Principal Data Analyst
Autodesk
Vancouver, BC · BC · Toronto, ON · ON · Montreal, QC · Quebec, QC · AMER - Canada - Ontario - Toronto - University Ave
- Full-time
…d’apporter encore plus de valeur à nos clients. Nous recherchons un analyste de données principal qui jouera le rôle de collaborateur senior et de…
Added 11 hours ago
P
Marketing Research Analyst - Bilingual (Analyste en recherche marketing)
Pelmorex
Oakville, ON · Montreal, QC
- Full-time
…informations et nouvelles météorologiques fiables. En tant qu'analyste en recherche marketing, vous exécuterez des initiatives de recherche concrètes à travers notre portefeuille grand…
Added 11 hours ago
P
Marketing Research Analyst - Bilingual (Analyste en recherche marketing)
Pelmorex
Montreal, QC
- Full-time
…informations et nouvelles météorologiques fiables. En tant qu'analyste en recherche marketing, vous exécuterez des initiatives de recherche concrètes à travers notre portefeuille grand…
Added 11 hours ago
P
Marketing Research Analyst - Bilingual (Analyste en recherche marketing)
Pelmorex
Oakville, ON
- Full-time
…informations et nouvelles météorologiques fiables. En tant qu'analyste en recherche marketing, vous exécuterez des initiatives de recherche concrètes à travers notre portefeuille grand…
Added 11 hours ago
FC
Programmeur .NET
FOP Consultants
Quebec, QC
- Full-time
Dans le cadre d'un mandat auprès d'un ministère québécois, nous recherchons un analyste-programmeur .NET. La personne retenue participera au développement, à l'évolution et à l'entretien…
Added 12 hours ago
Planification et analyse financières/Financial Planning and Analysis - Analyste de données/Data Analyst
Jam
QC · Baie D'urfe, QC
Added 12 hours ago
LB
Investment Analyst- Campus Recruitment (McGill)/ Analyste en investissement- Recrutement (HEC)
Letko, Brosseau & Associates
Montreal, QC
- Full-time
Letko, Brosseau & Associés est à la recherche de personnes qualifiées pour postuler au poste d’Analyste en Investissement.
Added 12 hours ago
ES
Analyste, Soutien technique - Bilingual IT Service Desk Analyst - Express Scripts Canada
Express Scripts Canada
Mississauga, ON
- Full-time
Poste : Analyste, Soutien technique - IT Service Desk Analyst
Added 13 hours ago
A
Analyste Controle Qualite / Agent Methode
Actalent
Quebec, QC
- $40 to $48 CAD / hour
- Full-time
Added 13 hours ago
JI
Planification et analyse financières/Financial Planning and Analysis - Analyste financier(ère)/Financial Analyst
JAM Industries
Baie-D'Urfé, QC
- Full-time
Added 14 hours ago
QR
Analyste - Gestion de Prix de Ventes et Analyse de Données
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
Quincaillerie Richelieu recherche un Analyste, Gestion de Prix de Ventes et Analyse de Données au sein de son équipe corporative de son Siège social à Ville St-Laurent.
Added 14 hours ago
QR
Analyste- Gestion des prix de vente et analyse de données
Quincaillerie Richelieu Ltée/Richelieu Hardware Ltd
Montreal, QC
- Full-time
Quincaillerie Richelieu recherche à pourvoir un poste permanent à temps complet d'Analyste- Gestion des prix de vente et analyse de données, au sein de nos bureaux à Ville Saint-Laurent.

CGI

Lead Analyste d’affaires

Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

We are seeking a Senior Business Analyst with proven expertise in business process transformation, operational improvement, and Salesforce Service Cloud implementations.

Key Responsibilities

Lead discovery workshops and process transformation initiatives.
Map current state and future state business processes.
Identify optimization, automation and continuous improvement opportunities.
Produce BPMN diagrams, process flows, swimlanes and journey maps.
Facilitate stakeholder engagement and influence business decisions.
Translate requirements into epics, user stories and acceptance criteria.
Collaborate closely with Salesforce Service Cloud and Experience Cloud teams.
Participate in Agile ceremonies, backlog refinement and PI Planning.

Required Qualifications

8+ years of Business Analysis experience.
5+ years of business process transformation experience.
Strong Salesforce Service Cloud expertise.
Excellent leadership, autonomy and consulting skills.
Experience in Agile and SAFe environments.

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Lead discovery workshops and process transformation initiatives, map current and future state processes, and identify opportunities for optimization, automation, and continuous improvement. Create process diagrams and journey maps, engage stakeholders, translate requirements into delivery artifacts, and collaborate with Salesforce teams in Agile and SAFe activities.

Requirements

Requires at least 8 years of business analysis experience and 5 years of business process transformation experience, along with strong Salesforce Service Cloud expertise. Candidates should also demonstrate leadership, autonomy, consulting skills, and experience working in Agile and SAFe environments.

Skills

Business Analysis
Business Process Transformation
Operational Improvement
Salesforce Service Cloud
Salesforce Experience Cloud
Process Mapping
BPMN
Process Optimization
Automation
Continuous Improvement
Stakeholder Engagement
Requirements Analysis
Epics
User Stories
Agile
SAFe

Visa sponsorship

Not detected in the job text

Keywords

Business Analysis
Business Process Transformation
Operational Improvement
Salesforce Service Cloud
Salesforce Experience Cloud
Discovery Workshops
Current State Mapping
Future State Mapping
BPMN Diagrams
Process Flows
Swimlane Diagrams
Journey Maps
Process Optimization
Automation
Continuous Improvement
Stakeholder Engagement
Requirements Analysis
Epics
User Stories
Acceptance Criteria
Agile
SAFe
Backlog Refinement
PI Planning
Consulting

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