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Added 15 mins ago
Bilingual Senior CRM Analyst - MS Dynamics
Nors
Quebec, QC · Mississauga, ON · Laval, Quebec, QC · Missisauga, Ontario, ON
The Senior CRM Analyst - MS Dynamics serves as the functional expert and hands-on owner of the MS Dynamics CRM platform for Nors Canada, combining strong configuration skills with some…
Added 15 mins ago
T
Senior Analyst, Governance and Control
TD
Toronto, ON
- Full-time
Reporting to the Senior Manager, TDS G&C, the primary role of the Senior Analyst, TDS G&C, is to support TDS businesses in adhering to applicable Financial Crimes Risk Management (FCRM) and…
Added 15 mins ago
D
Senior Data Science Advisor
Desjardins
Toronto, ON · Mississauga, ON · Montreal, QC · Levis, QC · Calgary, AB
- Full-time
As a senior data science advisor, you provide the data needed to make business decisions, develop solutions and services adapted to business issues and operational process optimization…
Added 15 mins ago
SS
Vice President, Corporate Strategy
Sienna Senior Living
Markham, ON
- Full-time
…intelligence, and growth opportunities. With the support of an analyst, the role also supports the annual strategic planning…
Added 30 mins ago
RM
IT Business Analyst (ServiceNow)
REDPATH MINING
North Bay, ON
- Full-time
The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational…
Added 30 mins ago
H
Technical Support Specialist
Hays
Montreal, QC
- Contract
…onsite IT support to employees in a fast-paced professional services environment. This role involves supporting laptops, desktops, mobile devices, Office 365 applications, network…
Added 30 mins ago
RM
IT Business Analyst (ServiceNow)
REDPATH MINING
Vaughan, ON
- Full-time
The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational…
Added 30 mins ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Vancouver, BC
- Full-time
You are comfortable switching between engineering work (pipelines, data models, internal services, tooling, optimization) and analytics work (business questions, dashboards, deep‑dive…
Added 44 mins ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Montreal, QC
- Full-time
You are comfortable switching between engineering work (pipelines, data models, internal services, tooling, optimization) and analytics work (business questions, dashboards, deep‑dive…
Added 44 mins ago
KI
Business Analyst
KPG99 INC
Toronto, ON
- Contract
We need: We need a senior Banking Project manager or Business Analyst with experience supporting Banking, Capital Markets or Financial services projects. ***CANDIDATES CAN BE A PROJECT…
Added 44 mins ago
MC
Technical Business Analyst – Cloud Migration
MatchBox Consulting Group
New Westminster, BC
- Contract
MatchBox Consulting is urgently seeking a Technical Business Analyst – Cloud Migration for a 6 month contract role with our New Westminster based client. This is a hybrid role 2 days on…
Added 44 mins ago
S
Dotnet Developer
StafinGo
St. John's, NL
- $70 to $80 CAD / hour
- Contract
The Systems Analyst II (.Net Developer) will join the project team to assist with technical design and development, while supporting application work streams across the integration, data,…
Added 56 mins ago
Accounts Receivable Analyst
Infrastructure Ontario
Toronto, ON
Infrastructure Ontario (IO), an Ontario crown corporation, provides a wide range of services to support the Ontario government’s initiative to modernize and maximize the value of public…
Added 56 mins ago
VC
Treasury Analyst
Vault Credit Corporation
Toronto, ON
- Full-time
Vault is a non-bank private lending company offering a wide array of financial services such as mortgage, equipment leasing and lending products. Vault has a devoted team of experts with…
Added 59 mins ago
I
Financial Analyst
isgSearch
Toronto, ON · Greater Toronto Area, Canada
- $44 to $64 CAD / hour
- Contract
Our client is a large, established organization within the financial services sector. They are seeking an experienced Financial Analyst to support their accounting and financial reporting…
Added 59 mins ago
QM
Analyste principal en planification et analyse financières (FP&A) - 90 k$ à 105 k$
Quantum Management Services Ltd.
Montreal, QC
- $90,000 to $105,000 CAD / year
- Full-time
Position: Senior Financial Planning & Analysis (FP&A) Analyst
Added 1 hour ago
Senior Product Solutions Analyst
Scotiabank
Toronto, ON
The Senior Product Solutions Analyst will play a key role in transforming how business teams across Scotia Global Asset Management (SGAM) operate by introducing AI-powered technologies and…
Added 1 hour ago
C
Application Support Analyst- DataPower
CIBC
Toronto, ON
- Full-time
…to CIBC’s digital transformation. As a Application Support Analyst- DataPower you will join CIBC’s AESP Team to provide technical expertise for small to medium, complex projects/initiatives…
Added 1 hour ago
O
Program Reporting Manager
OFIFC
Toronto, ON
- Full-time
Analyze large volumes of data to identify trends, performance, opportunities, and risks.
Added 1 hour ago
CT
Supply Chain Planning Analyst
Canadian Tire Corporation
Mississauga, ON
- Full-time
Ability to work with detailed data to create business information.
Added 1 hour ago
BA
Senior Analyst, Finance
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
The Senior Analyst, Finance will be part of the real estate management team providing multiple services tailored to drive optimal returns from investments made by Brookfield sponsored Funds…
Added 1 hour ago
BP
Senior Analyst, Finance
Brookfield Properties
Toronto, ON · Brookfield Place
- Full-time
The Senior Analyst, Finance will be part of the real estate management team providing multiple services tailored to drive optimal returns from investments made by Brookfield sponsored Funds…
Added 1 hour ago
BP
Senior Analyst, Finance
Brookfield Properties
Toronto, ON · Brookfield Place
- Full-time
…including finance, human resources, technology, and other shared services that support Brookfield’s real estate operating businesses. Working across sectors – including office, logistics,…
Added 1 hour ago
BA
Senior Analyst, Finance
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
…including finance, human resources, technology, and other shared services that support Brookfield’s real estate operating businesses. Working across sectors – including office, logistics,…
Added 1 hour ago
B
Senior Business Analyst (Contract) (Hybrid)
Broadridge
Markham, ON
- $55 to $65 CAD / hour
- Full-time
The Senior Business Analyst will work directly with internal and external clients to gather and document business and functional requirements. They will implement Broadridge…

CGI

Lead Analyste d’affaires

Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

We are seeking a Senior Business Analyst with proven expertise in business process transformation, operational improvement, and Salesforce Service Cloud implementations.

Key Responsibilities

Lead discovery workshops and process transformation initiatives.
Map current state and future state business processes.
Identify optimization, automation and continuous improvement opportunities.
Produce BPMN diagrams, process flows, swimlanes and journey maps.
Facilitate stakeholder engagement and influence business decisions.
Translate requirements into epics, user stories and acceptance criteria.
Collaborate closely with Salesforce Service Cloud and Experience Cloud teams.
Participate in Agile ceremonies, backlog refinement and PI Planning.

Required Qualifications

8+ years of Business Analysis experience.
5+ years of business process transformation experience.
Strong Salesforce Service Cloud expertise.
Excellent leadership, autonomy and consulting skills.
Experience in Agile and SAFe environments.

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Lead discovery workshops and process transformation initiatives, map current and future state processes, and identify opportunities for optimization, automation, and continuous improvement. Create process diagrams and journey maps, engage stakeholders, translate requirements into delivery artifacts, and collaborate with Salesforce teams in Agile and SAFe activities.

Requirements

Requires at least 8 years of business analysis experience and 5 years of business process transformation experience, along with strong Salesforce Service Cloud expertise. Candidates should also demonstrate leadership, autonomy, consulting skills, and experience working in Agile and SAFe environments.

Skills

Business Analysis
Business Process Transformation
Operational Improvement
Salesforce Service Cloud
Salesforce Experience Cloud
Process Mapping
BPMN
Process Optimization
Automation
Continuous Improvement
Stakeholder Engagement
Requirements Analysis
Epics
User Stories
Agile
SAFe

Visa sponsorship

Not detected in the job text

Keywords

Business Analysis
Business Process Transformation
Operational Improvement
Salesforce Service Cloud
Salesforce Experience Cloud
Discovery Workshops
Current State Mapping
Future State Mapping
BPMN Diagrams
Process Flows
Swimlane Diagrams
Journey Maps
Process Optimization
Automation
Continuous Improvement
Stakeholder Engagement
Requirements Analysis
Epics
User Stories
Acceptance Criteria
Agile
SAFe
Backlog Refinement
PI Planning
Consulting

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