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Added 12 mins ago
SS
Vice President, Corporate Strategy
Sienna Senior Living
Markham, ON
- Full-time
…accelerating Sienna's most important growth, innovation, and business improvement opportunities by bringing structure, analytical rigor, and cross-functional leadership to strategic…
Added 26 mins ago
RM
IT Business Analyst (ServiceNow)
REDPATH MINING
North Bay, ON
- Full-time
The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational…
Added 26 mins ago
H
Technical Support Specialist
Hays
Montreal, QC
- Contract
Familiarity with process improvement initiatives and workflow automation.
Added 26 mins ago
RM
IT Business Analyst (ServiceNow)
REDPATH MINING
Vaughan, ON
- Full-time
The IT Business Analyst role is to support the Business Applications team in the planning, design, development, and support of efficient business systems within core organizational…
Added 26 mins ago
RI
SAP IBP Application Support Analyst
Raas Infotek
Calgary, AB
- Contract
We are seeking a motivated SAP IBP Application Support Analyst to provide production support, incident resolution, and continuous improvement for SAP Integrated Business Planning (IBP) and…
Added 26 mins ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Vancouver, BC
- Full-time
Added 27 mins ago
M
RQ11531 - Scrum Master - Intermediate
Maarut
Toronto, ON
- Contract
identifying areas for process improvement and making
Added 40 mins ago
AC
Product Manager - Platform Design
Air Canada
Toronto, ON · Dorval, QC
- Full-time
…in a collaborative, fast-paced, and high-energy continuous improvement delivery…
Added 41 mins ago
A
Senior / Staff Data Engineer (BI) – CEG Team
Agoda
Montreal, QC
- Full-time
Added 41 mins ago
HT
CNC Machinist - Rotational Shifts only + Benefits package + Paid time off +Shift Premium+ RRSP benefits
Husky Technologies
Bolton, ON
- Full-time
Support process manufacturing capability studies and improvement projects.
Added 41 mins ago
HT
Master Data Mgmt Analyst
Husky Technologies
Bolton, ON
- Full-time
Identify and troubleshoot data quality issues and process improvement opportunities
Added 41 mins ago
AC
Financial Analyst, Operations
apetito Canada
Ottawa, ON
- Full-time
The Financial Analyst, Operations is a full-time role based in Ottawa, ON with a hybrid work arrangement that allows for a combination of on-site and work-from-home days. This role is…
Added 41 mins ago
AC
RQ11531 - Scrum Master - Intermediate
A.T. Consulting & Recruiting Inc.
Toronto, ON
- Contract
Gap Analysis and Problem-Solving: Ability to perform gap analysis, identifying areas for process improvement and making recommendations.
Added 53 mins ago
VC
Treasury Analyst
Vault Credit Corporation
Toronto, ON
- Full-time
We are looking for Treasury Analyst to join our team.
Added 56 mins ago
IC
Financial Analyst
Infotek Consulting Inc.
Toronto, ON
- Contract
Support process improvement initiatives designed to increase efficiency, accuracy, and consistency.
Added 56 mins ago
I
Financial Analyst
isgSearch
Toronto, ON · Greater Toronto Area, Canada
- $44 to $64 CAD / hour
- Contract
This role supports monthly and quarterly accounting, financial reporting, reconciliations and process improvement activities within a large, complex financial services environment.
Added 56 mins ago
SI
Business Analyst
Spait Infotech
Canada
- Full-time
Create Business Requirement Documents (BRD), Functional Requirement Documents (FRD), user stories, use cases, and process flows.
Added 56 mins ago
QM
Analyste principal en planification et analyse financières (FP&A) - 90 k$ à 105 k$
Quantum Management Services Ltd.
Montreal, QC
- $90,000 to $105,000 CAD / year
- Full-time
Position: Senior Financial Planning & Analysis (FP&A) Analyst
Added 56 mins ago
PS
Sourcing Data Analyst
People Store Staffing
Toronto, ON · Etobicoke, ON
- $70,000 to $80,000 CAD / year
- Full-time
Our client is seeking a detail-oriented Sourcing Data Analyst to support sourcing, forecasting, reporting, and vendor data management initiatives within a fast-paced manufacturing…
Added 1 hour ago
C
Application Support Analyst- DataPower
CIBC
Toronto, ON
- Full-time
…to CIBC’s digital transformation. As a Application Support Analyst- DataPower you will join CIBC’s AESP Team to provide technical expertise for small to medium, complex projects/initiatives…
Added 1 hour ago
O
Program Reporting Manager
OFIFC
Toronto, ON
- Full-time
Assist in training new hires for Financial Analyst and Senior Financial Analyst positions
Added 1 hour ago
CT
Supply Chain Planning Analyst
Canadian Tire Corporation
Mississauga, ON
- Full-time
Lead large-scale process improvement initiatives from induction through to implementation. Coordinate all required activities including both system and process investigation, design, build,…
Added 1 hour ago
BA
Senior Analyst, Finance
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
We are seeking a new Senior Analyst, Finance to join Brookfield in Toronto, ON. In this role, you will play a key role in inspiring change and continual improvement. If you are committed to…
Added 1 hour ago
BP
Senior Analyst, Finance
Brookfield Properties
Toronto, ON · Brookfield Place
- Full-time
We are seeking a new Senior Analyst, Finance to join Brookfield in Toronto, ON. In this role, you will play a key role in inspiring change and continual improvement. If you are committed to…
Added 1 hour ago
BP
Senior Analyst, Finance
Brookfield Properties
Toronto, ON · Brookfield Place
- Full-time
We are seeking a new Senior Analyst, Finance to join Brookfield in Toronto, ON. In this role, you will play a key role in inspiring change and continual improvement. If you are committed to…

CGI

Lead Analyste d’affaires

Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

We are seeking a Senior Business Analyst with proven expertise in business process transformation, operational improvement, and Salesforce Service Cloud implementations.

Key Responsibilities

Lead discovery workshops and process transformation initiatives.
Map current state and future state business processes.
Identify optimization, automation and continuous improvement opportunities.
Produce BPMN diagrams, process flows, swimlanes and journey maps.
Facilitate stakeholder engagement and influence business decisions.
Translate requirements into epics, user stories and acceptance criteria.
Collaborate closely with Salesforce Service Cloud and Experience Cloud teams.
Participate in Agile ceremonies, backlog refinement and PI Planning.

Required Qualifications

8+ years of Business Analysis experience.
5+ years of business process transformation experience.
Strong Salesforce Service Cloud expertise.
Excellent leadership, autonomy and consulting skills.
Experience in Agile and SAFe environments.

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Lead discovery workshops and process transformation initiatives, map current and future state processes, and identify opportunities for optimization, automation, and continuous improvement. Create process diagrams and journey maps, engage stakeholders, translate requirements into delivery artifacts, and collaborate with Salesforce teams in Agile and SAFe activities.

Requirements

Requires at least 8 years of business analysis experience and 5 years of business process transformation experience, along with strong Salesforce Service Cloud expertise. Candidates should also demonstrate leadership, autonomy, consulting skills, and experience working in Agile and SAFe environments.

Skills

Business Analysis
Business Process Transformation
Operational Improvement
Salesforce Service Cloud
Salesforce Experience Cloud
Process Mapping
BPMN
Process Optimization
Automation
Continuous Improvement
Stakeholder Engagement
Requirements Analysis
Epics
User Stories
Agile
SAFe

Visa sponsorship

Not detected in the job text

Keywords

Business Analysis
Business Process Transformation
Operational Improvement
Salesforce Service Cloud
Salesforce Experience Cloud
Discovery Workshops
Current State Mapping
Future State Mapping
BPMN Diagrams
Process Flows
Swimlane Diagrams
Journey Maps
Process Optimization
Automation
Continuous Improvement
Stakeholder Engagement
Requirements Analysis
Epics
User Stories
Acceptance Criteria
Agile
SAFe
Backlog Refinement
PI Planning
Consulting

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