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Added 26 mins ago
SP
Sr. Analyst, Product and Pricing Operations
Salesforce Partner Canada
Toronto, ON
- Full-time
You'll join the Product & Pricing Operations team at Salesforce, driving the transformation of our New Product Introduction framework and shaping how feedback from sellers, customers, and…
Added 31 mins ago
S
Sr. Analyst, Product and Pricing Operations
Salesforce
Toronto, ON · Canada - Toronto
- Full-time
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life.…
Added 1 hour ago
OH
Analyst, Fund Marketing and Operations
Oak Hill Financial
Toronto, ON
- Full-time
…and distribution platform. Based in Toronto (in-office), the Analyst, Fund Marketing and Operations will play a strategic role in the marketing and operations of differentiated, top-tier…
Added 1 hour ago
RS
Sr Product Analyst - Rogers Sports & Media
Rogers Sports & Media
Toronto, ON
- Full-time
…data-driven experience to fill the role of a Sr. Product Data Analyst. As a Sr. Product Data Analyst, you will be part of the Data Product team and support new ideas, product roadmap…
Added 2 hours ago
VI
Enterprise resource planning (ERP) analyst
Vintage IT Solutions Inc
Oshawa, ON
- From $106,812 CAD / year
- Full-time
- Hybrid
Document technical requirements to ensure that products, processes and solutions meet business requirements
Added 5 hours ago
C(
New Analyst Program
Clarity (formerly Hiive)
Vancouver, BC
- Full-time
We're looking for exceptional new graduates and early career professionals to join Clarity as a New Analyst in June 2027. This is an opportunity to accelerate your career by working…
Added 6 hours ago
AS
Senior Business Intelligence Analyst
Alliance Search Partners
Toronto, ON
- Full-time
Looking for a Senior Business Analyst who will work closely with our project teams in GTA area to successfully deliver Application Development and System Integration projects.
Added 6 hours ago
Sr Product Analyst - Rogers Sports & Media
Rogers Communications
Toronto, ON
…data-driven experience to fill the role of a Sr. Product Data Analyst. As a Sr. Product Data Analyst, you will be part of the Data Product team and support new ideas, product roadmap…
Added 11 hours ago
W
Data Analyst, Sr.
Wiraa
Canada
- Full-time
We are seeking a highly skilled Senior Data Analyst, Customer Success to join our dynamic team. In this pivotal role, you will be responsible for analyzing complex data sets, developing…
Added 14 hours ago
IB
Senior Business Analyst, Salesforce
IVEY BUSINESS SCHOOL FOUNDATION
London, ON
- $85,309 to $106,636 CAD / year
- Full-time
- Contract
Position: Senior Business Analyst, Salesforce
Added 17 hours ago
RH
Partner Engagement Experience, Program Operations Analyst
Red Hat
NB
- Full-time
The Red Hat Partner Engagement Experience team is looking for a Program Operations Analyst with experience in managing business processes and driving scalable automations for internal…
Added 18 hours ago
AG
Business Analyst
Adelphi Group
Toronto, ON
- Full-time
As a Business Analyst, you have a background in data analysis, performance marketing, digital analytics, media planning/strategy, or something along those lines. You are generally what…
Added 18 hours ago
AG
Revenue Operations Analyst
Adelphi Group
Toronto, ON
- Full-time
We are looking for a Revenue Operations Analyst to support the day-to-day operations of our revenue organization. This role will improve Salesforce data quality, maintain accurate…
Added 18 hours ago
CC
Analyst, Insights and Pipeline Management
Canadian Cancer Society
Calgary, AB · Kelowna, BC · Prince George, BC · Vancouver, BC · Victoria, BC · St. John's, NL · Halifax, NS · Hamilton, ON · Ottawa, ON · Montreal, QC · Quebec, QC
- $52,000 to $59,000 CAD / year
- Full-time
Job Title: Analyst Insights and Pipeline Management
Added 19 hours ago
SD
Specialist, Virtual Card Services
Shoppers Drug Mart
Mississauga, ON
- Full-time
The Business Analyst is directly responsible for providing troubleshooting and technical assistance for financial assistance programs which simplify complex billing processes for high cost…
Added 23 hours ago
NA
Systems Analyst, Application Development
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
…institution, including Workday, PeopleSoft Campus Solutions, Salesforce and ServiceNow, along with a wide range of other campus and vendor applications. Our integrations work behind the…
Added 1 day ago
V
Sales & Pricing Analyst - Brampton, ON
Victaulic
Brampton, ON · Toronto, ON · Ontario - Toronto
- Full-time
…insight that drives pricing strategy, sales performance, and business profitability. The Sales & Pricing Analyst will play a key role in evaluating pricing opportunities, supporting complex…
Added 1 day ago
Sales Operations Business Partner
Dayforce
Canada
This is a business partner role, not an analyst role. Reporting to the Revenue Operations Leader, Americas New Business, you will work side by side with Mid-Market Sales Leadership as a…
Added 1 day ago
Sr. Revenue Recognition Analyst
Open Text Corporation
Richmond Hill, ON
Join OpenText's Revenue Recognition team as a Senior Revenue Recognition Analyst and play a key role in supporting global cloud revenue recognition activities. In this position, you'll…
Added 1 day ago
GE
Business Analyst
GFL Environmental Inc.
Vaughan, ON
- Full-time
GFL is seeking an experienced Business Analyst who excels in bridging the gap between an organization's business needs and the technology solutions that address them. You are passionate…
Added 1 day ago
SC
Regional Business Development manager
Sysco Canada Inc.
Halifax, NS
- Full-time
The Senior Analyst, Business Development drives Sysco's market position and financial growth by acquiring new business through strategic planning, advanced analytics, and effective contract…
Added 1 day ago
S
Regional Business Development manager
Sysco
Moncton, NB · Halifax, NS · St. John's, NL · Sysco Halifax
- Full-time
The Senior Analyst, Business Development drives Sysco's market position and financial growth by acquiring new business through strategic planning, advanced analytics, and effective contract…
Added 1 day ago
SC
Business Development Manager - Moncton
Sysco Canada Inc.
Moncton, NB
- Full-time
The Senior Analyst, Business Development drives Sysco's market position and financial growth by acquiring new business through strategic planning, advanced analytics, and effective contract…
Added 1 day ago
TH
Business Analyst, Information Systems (Askuity division)
The Home Depot
Toronto, ON
- Full-time
Business Analyst, Tableau or Salesforce certifcations are an asset
Added 1 day ago
FC
Business Analyst - Fidelity Wealth
Fidelity Canada
Toronto, ON
- Full-time
As a Business Analyst supporting Fidelity Canada’s new Wealth Management division within the Information Services (IS) department, you will play a key role in delivering technology and…

CGI

Lead Analyste d’affaires

Quebec, QC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

We are seeking a Senior Business Analyst with proven expertise in business process transformation, operational improvement, and Salesforce Service Cloud implementations.

Key Responsibilities

Lead discovery workshops and process transformation initiatives.
Map current state and future state business processes.
Identify optimization, automation and continuous improvement opportunities.
Produce BPMN diagrams, process flows, swimlanes and journey maps.
Facilitate stakeholder engagement and influence business decisions.
Translate requirements into epics, user stories and acceptance criteria.
Collaborate closely with Salesforce Service Cloud and Experience Cloud teams.
Participate in Agile ceremonies, backlog refinement and PI Planning.

Required Qualifications

8+ years of Business Analysis experience.
5+ years of business process transformation experience.
Strong Salesforce Service Cloud expertise.
Excellent leadership, autonomy and consulting skills.
Experience in Agile and SAFe environments.

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team - one of the largest IT and business consulting services firms in the world.

Apply About employer

More about this job

Responsibilities

Lead discovery workshops and process transformation initiatives, map current and future state processes, and identify opportunities for optimization, automation, and continuous improvement. Create process diagrams and journey maps, engage stakeholders, translate requirements into delivery artifacts, and collaborate with Salesforce teams in Agile and SAFe activities.

Requirements

Requires at least 8 years of business analysis experience and 5 years of business process transformation experience, along with strong Salesforce Service Cloud expertise. Candidates should also demonstrate leadership, autonomy, consulting skills, and experience working in Agile and SAFe environments.

Skills

Business Analysis
Business Process Transformation
Operational Improvement
Salesforce Service Cloud
Salesforce Experience Cloud
Process Mapping
BPMN
Process Optimization
Automation
Continuous Improvement
Stakeholder Engagement
Requirements Analysis
Epics
User Stories
Agile
SAFe

Visa sponsorship

Not detected in the job text

Keywords

Business Analysis
Business Process Transformation
Operational Improvement
Salesforce Service Cloud
Salesforce Experience Cloud
Discovery Workshops
Current State Mapping
Future State Mapping
BPMN Diagrams
Process Flows
Swimlane Diagrams
Journey Maps
Process Optimization
Automation
Continuous Improvement
Stakeholder Engagement
Requirements Analysis
Epics
User Stories
Acceptance Criteria
Agile
SAFe
Backlog Refinement
PI Planning
Consulting

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